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SPECIAL COUNCIL MEETING - BUDGET REVIEW AGENDAS REVISED May 17, 18, 19, and 24, 2011 Council Chambers - City Hall - City of Dover AGENDA ADDITIONS/DELETIONS TUESDAY, MAY 17, 2011 - 4:00 P.M. (Adjourn by 7:00 P.M.) The first twenty (20) minutes of each meeting will be set aside to allow for public comment. If the public comment time is utilized, the agendas will be adjusted accordingly. 1. Introduction and Presentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (4:00 - 4:15 p.m.) 2. Revenue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (4:15 - 5:00 p.m.) 3. Personnel and Salary Changes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (5:00 - 5:15 p.m.) 4. Salary Review. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (5:15 - 5:30 p.m.) Break - 15 Minutes.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (5:30 - 5:45 p.m.) 5. Review of 2011/2012 Draft Budget - Selected General Fund Divisions. . . . (5:45 - 7:00 p.m.) A. Mayor B. Council C. City Manager D. Central Services d-1. Facilities Management d-2. Central Service d-3. Fleet Maintenance E. City Clerk F. Customer Services f-1. Customer Service f-2. Meter Reading G. Finance H. Human Resources I. Information Technology J. Tax Assessor

Special Council Meeting - Budget Review May 17, 18, 19, and 24, 2011 Page 2 WEDNESDAY, MAY 18, 2011 - 6:00 P.M. (Adjourn by 9:00 P.M.) The first twenty (20) minutes of each meeting will be set aside to allow for public comment. If the public comment time is utilized, the agendas will be adjusted accordingly. 1. Review of 2011/2012 Draft Budget - General Fund A. Parks, Recreation, and Library. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (6:00 - 6:30 p.m.) B. Public Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (6:30 - 7:30 p.m.) b-1. Life Safety b-2. Economic Development b-3. Inspections and Permitting b-4. Grounds b-5. Sanitation b-6. Streets b-7. Public Services Administration 1. Review of 2011/2012 Draft Budget - General Fund (Continued) Break - 15 Minutes.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (7:30 - 7:45 p.m.) C. Planning and Community Enhancement Services. . . . . . . . . . . . . . . . . . (7:45 - 8:30 p.m.) c-1. Planning c-2. Code Enforcement c-3. Community Development D. Fire. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (8:30 - 9:00 p.m.) THURSDAY, MAY 19, 2011 - 6:00 P.M. (Adjourn by 9:00 P.M.) The first twenty (20) minutes of each meeting will be set aside to allow for public comment. If the public comment time is utilized, the agendas will be adjusted accordingly. 1. Review of 2011/2012 Draft Budget - General Fund. . . . . . . . . . . . . . . . . . . (6:00 - 6:15 p.m.) A. Police 2. Review of 2011/2012 Draft Budget - Water/Wastewater Fund.. . . . . . . . . . (6:15 - 9:00 p.m.) A. Wastewater Management B. Water Construction Break - 15 minutes - (7:30 - 7:45 p.m.) C. Water Management D. Water Treatment Plant E. Water/Wastewater Engineering

Special Council Meeting - Budget Review May 17, 18, 19, and 24, 2011 Page 3 TUESDAY, MAY 24, 2011 - 6:00 P.M. (Adjourn by 9:00 P.M.) The first twenty (20) minutes of each meeting will be set aside to allow for public comment. If the public comment time is utilized, the agendas will be adjusted accordingly. 1. Review of 2011/2012 Draft Budget - Electric Fund A. Electric Model Presentation.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (6:00 - 6:30 p.m.) B. Review of Division Budgets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (6:30 - 7:30 p.m.) b-1. Public Utilities Administration b-2. Systems Operations b-3. Electric Engineering b-4. Electric Transmission and Distribution (T&D) b-5. Power Plant Operations b-6. Power Supply Break - 15 Minutes.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (7:30 - 7:45 p.m.) 2. Final Discussion/Action and Wrap-Up of All Budgets. . . . . . . . . . . . . . . . . (7:45 - 9:00 p.m.) Revised 05-13-2011 /tm S:\AGENDAS & MINUTES\Council-Agendas\2011\05-17-18-19 and 05-24-2011 Budget Review Rev. 05-13-2011.wpd THE AGENDA ITEMS AS LISTED MAY NOT BE CONSIDERED IN SEQUENCE. THIS AGENDA IS SUBJECT TO CHANGE TO INCLUDE THE ADDITION OR THE DELETION OF ITEMS, INCLUDING EXECUTIVE SESSIONS.

Published by: Teresa A. Tieman, Senior City Administrator 1

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TABLE OF CONTENTS PAGE PAGE INTRODUCTION GENERAL Budgeting Calendars ..........................................................5 Mayor ............................................................................ 171 City Organizational Chart ...................................................8 City Council ................................................................... 181 Permanent Personnel ........................................................9 City Manager ................................................................. 187 Central Services................................................................... ‐ Facilities Management ............................................. 194 BUDGET SUMMARY ‐ Central Services ........................................................ 195 General Fund Summary .................................................. 11 ‐ Fleet Maintenance ................................................... 196 Governmental Capital Projects Fund .............................. 24 City Clerk ....................................................................... 201 General Capital Asset Replacement Fund....................... 26 Customer Services......................................................... 207 General Contingency Fund Summary ............................. 27 ‐ Meter Reading.......................................................... 208 Property Tax Projections................................................. 28 Finance .......................................................................... 212 Water/Wastewater Fund Summary................................ 29 Fire ................................................................................ 217 Water/Wastewater I & E Fund Human Resources ......................................................... 223 Summary ..................................................................... 35 Information Technology................................................ 230 Water/Wastewater Capital Asset Reserve Fund Parks and Recreation .................................................... 240 Summary ......................................................................... 36 Library ........................................................................... 241 Water/Wastewater Contingency Fund Summary........... 37 Police ............................................................................. 246 Electric Revenue Fund Summary .................................... 38 Tax Assessor .................................................................. 251 Electric I & E Fund Summary ........................................... 43 Planning ........................................................................ 258 Electric Contingency Fund Summary .............................. 44 Code Enforcement ........................................................ 262 Electric Depreciation Reserve Fund Summary ................ 45 Community Development ............................................. 267 Future Capacity Fund Summary...................................... 46 Insurance Stabilization Fund Summary .......................... 47 PUBLIC SERVICES Rate Stabilization Fund Summary ................................... 48 Life Safety...................................................................... 272 Department Allocations .................................................. 49 Inspections and Permitting ........................................... 275 Economic Development ................................................ 279 Grounds......................................................................... 283 CAPITAL INVESTMENTS PLAN Streets ........................................................................... 287 2011‐2015 Draft Capital Investments Plan Sanitation ...................................................................... 292 Revenue Sources and Funds ....................................... 51 Public Services Administration ...................................... 293 Total City Summary ..................................................... 52 General ........................................................................ 54 PUBLIC UTILITIES Water/Wastewater ..................................................... 84 Water/Wastewater Engineering ................................... 300 Electric....................................................................... 110 Water Construction....................................................... 301 Vehicle Replacements ............................................... 158 Water Management...................................................... 302 Wastewater Management ............................................ 303 Water Treatment Plant ................................................. 304 PAY‐FOR‐PERFORMANCE SALARY INFORMATION Electric T & D ................................................................. 310 Pay‐For‐Performance Policy for Non‐Bargaining Electric Engineering....................................................... 311 Employees .................................................................... 165 Public Utilities Administration ...................................... 312 City of Dover Pay Plans ................................................. 166 System Operations ........................................................ 313 Request for Additional Staff ......................................... 167 Power Plant Operations ................................................ 314 Upgrades to Current Positions ..................................... 168 Power Supply ................................................................ 315 OTHER FUNDS Municipal Street Aid Fund ............................................ 317 Workers Compensation Fund ....................................... 318 Community Transportation Improvement Fund........... 319 Parkland/Recreation Reserve Fund .............................. 320 Library Reserve ............................................................. 321 Library Grants................................................................ 322 Fiscal 2012 Draft Operating Budget 3

THIS PAGE BLANK FOR READERS NOTES 4 Fiscal 2012 Draft Operating Budget

Introduction City of Dover FISCAL 2011‐2012 BUDGET CALENDAR 10/4/2010 Budget kick‐off meeting 10/4/2010 – 1/1/2010 Departments’ budget preparation 10/25/2010 New position proposals/revised classification requests due to HR Human Resources returns position requests to depts.; meeting with Tony, Terry, and 10/25/2010 ‐ 11/1/2010 Kim to discuss and review all requests 11/8 – 11/12/2010 Salary budget packets distributed – Salary budgets returned to City Manager’s Office, including revised classifications and new positions 12/3/2010 – Estimated PFP scores for non‐bargaining employees due to City Manager’s Office 1/3/2011 Entry lockout on ALL years 1/17/2011 – 1/21/2011 Revenue review by Revenue Committee 11/17/2011 – 2/18/2011 Work on mid‐year review (Terry, Donna) 1/31/2011 Council Retreat/Budget Goals 2/7/2011 Review Council Retreat budget revisions with departments 2/1/2011 – 2/11/2011 Draft budget adjusted as per Council Retreat 2/11/2011 – 4/1/2011 Review draft budget with departments; assemble final draft budget Present mid‐year review, revenue forecasts, Retreat and budget input review to Council 3/14/2011 and LF&A. 3/14/2011 ‐ 4/1/2011 Budget team balances budget; makes adjustments w/dept. heads as needed 4/4/2011 – 4/29/2011 Printing of draft budget 5/2/2011 – 5/6/2011 Final draft budget and CD to Council; news conference 5/16/2011 – 5/27/2011 Budget review meetings as needed (members of LF&A Committee invited). 6/13/2011 Electric public hearing; first reading of draft budget 6/27/2011 Second reading of draft budget 7/1/2011 Fiscal Year 2011‐2012 budget goes into effect 8/31/2011 Budget Post‐Mortem meeting Fiscal 2012 Draft Operating Budget 5

Introduction City of Dover FISCAL 2011‐2011 CAPITAL INVESTMENT PLAN (CIP) CALENDAR 9/15/2010 CIP instruction packet to department heads 9/25 – 11/15/2010 Departments’ CIP development 11/15/2010 Departments’ CIP information due to City Manager’s Office 11/5 – 11/30/2010 Draft CIP prepared for review 12/1 – 12/10/2010 Budget team reviews CIP 12/13– 12/17/2010 Draft CIP final review 1/3 – 1/14/2011 Final changes made to CIP 1/31 – 2/18/2011 CIP adjusted as per Council Retreat 3/14/2011 – 3/28/2011 Draft CIP presented to Committees FISCAL 2011‐2012 STRATEGIC PLANNING CALENDAR 7/5/2010 – 7/30/2010 I/T Technology Plan Update 8/2/2010 ‐ 8/13/2010 Dept. submissions for I/T Plan due to TAC 9/6/2010 – 9/24/2010 Department heads training on objectives/CIP formulation 9/7/2010 – 9/10/2010 Tech. Planning meeting to review, rank – Department heads develop new strategic objectives 9/6/2010 – 9/24/2010 – Make changes to department Vision, Major Programs if needed 9/27/2010 – 10/29/2010 Department heads strategic planning meeting with Terry NEW strategic performance objectives and changes to Vision, Major Programs due to City 11/1/2010 Manager’s Office 11/3/2010 – 11/12/2010 Budget Team reviews revised strategic plan and I/T plan 11/15/2010 – 11/26/2010 Final review of strategic performance objectives by Budget Team 11/29/2010 – 12/10/2010 Budget Team assembles strategic plans from departments 1/31/2011 Council Retreat 1/24/2011 – 2/4/2011 Strategic plan adjusted as per Council Retreat 4/18/2011 – 4/2/2011 New Council members orientation (strategic planning, CIP, budget, PFP) 6 Fiscal 2012 Draft Operating Budget

Introduction City of Dover FISCAL 2011‐2012 PERFORMANCE REVIEW CALENDAR 9/7 – 9/10/2010 Optional quarterly review to adjust employees’ planned goals 10/1/2010 Quarterly review due to Human Resources 10/25/2010 New position proposals, revised classification requests due to Human Resources 11/8 – 11/19/2010 Employees and supervisor individually review job descriptions Human Resources returns position requests to department heads.; meeting with Tony, Terry, 11/29 – 12/3/2010 and Kim re: requests Estimated scores due to City Manager’s Office, including revised classifications and new 12/3/2010 positions 12/6 – 12/23/2010 Optional quarterly review to adjust employees’ planned goals 12/27/2010 Quarterly review due to Human Resources 3/1 – 3/18/2011 Optional quarterly review to adjust employees’ planned goals 3/7 – 3/18/2011 Performance Review Training 3/25/2011 Quarterly review due to Human Resources 4/23 – 5/27/2011 Departments to conduct annual evaluations 5/30/2011 Performance reviews due to Human Resources Fiscal 2012 Draft Operating Budget 7

Introduction City of Dover FISCAL YEAR 2011‐2012 ORGANIZATIONAL CHART 8 Fiscal 2012 Draft Operating Budget

Introduction City of Dover CITY OF DOVER FULL‐TIME EQUIVALENT PERMANENT PERSONNEL BY DIVISION 2009‐2010 2010‐2011 PROPOSED ALTERNATIVE BALANCING PLANS DIVISION 2011‐12 2011‐12 2011‐12 BUDGET REVISED FY12 BUDGET BUDGET A BUDGET B BUDGET C MAYOR 1 1 1 1 1 1 CITY MANAGER 5 5 5 5 5 5 CENTRAL SERVICES 8 6 6 6 6 6 FACILITIES MANAGEMENT 13 13 13 11 13 12 FLEET MAINTENANCE 6 6 6 5 6 5 CITY CLERK 4 4 4 3 4 4 CUSTOMER SERVICES 15 15 14 14 14 14 FINANCE 8 8 8 7 8 7 FIRE 6 6 6 5 6 6 HUMAN RESOURCES 4 3 3 3 3 3 INFORMATION TECHNOLOGY 8 7 6 6 6 6 PARKS AND RECREATION 8 8 8 6 8 7 LIBRARY 18 17.5 19 14.5 19 17.5 POLICE – TOTAL* 119 120 122 110 122 121 TAX ASSESSOR 3 3 3 2 3 3 PLANNING 5 5 5 4 5 4 COMMUNITY DEVELOPMENT 1 1 1 1 1 1 CODE ENFORCEMENT 5 4.5 4.5 4 4.5 4 PUBLIC SERVICES, ADMINISTRATION 4 5 5 5 5 5 PUBLIC SERVICES, LIFE SAFETY 4 4 4 3 4 3 PUBLIC SERVICES, INSPECTIONS 7 7 7 5 7 6 PUBLIC SERVICES,ECONOMIC DEVELOPMENT 3 3 3 1 3 2 PUBLIC SERVICES, GROUNDS MAINTENANCE 16 15 15 14 15 14 PUBLIC SERVICES, SANITATION 13 13 13 13 13 13 PUBLIC SERVICES, STREETS 11 12 12 12 12 12 GENERAL FUND TOTAL 295 292 293.5 260.5 293.5 281.5 PUBLIC UTILITIES, ELETRIC ADMINISTRATION 4 4 4 4 4 4 PUBLIC UTILITIES, ELECTRIC SYSTEM OPS 5 5 5 5 5 5 PUBLIC UTILITIES, ELECTRIC ENGINEERING 12.5 10 10 10 10 10 PUBLIC UTILITIES, ELECTRIC T & D 27 25 25 25 25 25 ELECTRIC METER READING 4 3 3 3 3 3 ELECTRIC FUND TOTAL 52.5 47 47 47 47 47 PUBLIC UTILITIES, WATER/WASTEWATER ENGINEERING 8 6 6 6 6 6 PUBLIC UTILITIES, WATER CONSTRUCTION 7 6 6 6 6 6 PUBLIC UTILITIES, WATER T & D 11 4 4 4 4 4 PUBLIC UTILITIES, WASTEWATER T & D 4 9 9 9 9 9 PUBLIC UTILITIES, WATER TREATMENT PLANT 10 10 10 10 10 10 WATER METER READING 1 0 0 0 0 0 WATER/WASTEWATER FUND TOTAL 41 35 35 35 35 35 TOTAL FULL‐TIME PERSONNEL 388.5 374 375.5 342.5 375.5 363.5 Fiscal 2012 Draft Operating Budget 9

Introduction City of Dover THIS PAGE LEFT BLANK FOR READERS NOTES 10 Fiscal 2012 Draft Operating Budget

Budget Summary City of Dover GENERAL FUND FISCAL YEAR 2011‐ 2012 ORIGIN, PURPOSE, AND ISSUES The General Fund is the operating fund of the City and is used to account for all revenues and expenditures accounted for in the designated funds. This fund contains those City departments that provide traditional municipal services but do not generate sufficient fee‐for‐service revenues to be self‐supporting and are, therefore, financed principally by various tax liens and non‐specific fund transfers. The variety and diversity of the departments included in the fund results in the title “General”. The General Fund receives fees under Intrafund Service Receipts. Allocations are based on documented calculations for services rendered. $ With existing revenues and expenses the fund balance would be a negative $980,022. The City would need to raise $3,595,666 through revenues or expense cuts to balance the budget according to policy. Alternative balancing plans have been included in this budget. Under each alternative the budget is balanced according to the eight percent fund balance policy. The alternative budget options are as follows: $ Option A balances the budget through cutting expenses only. $ Option B balances the budget through raising revenues only. $ Option C balances the budget through a combination of cutting expenses and revenue increases. These options are designed to give City Council maximum flexibility to choose components from various options to build a balancing plan that best suits the citizens of Dover. Please see the pages following this section for more information on the alternative balancing strategies. REVENUE HIGHLIGHTS The existing General Fund revenues, as a whole, are projected to decrease $‐2.1 million from those same revenues in the Fiscal Year 2011 original budget and decrease $‐2.3 million from those same revenues in the Fiscal Year 2011 revised estimate. A decrease in grants of 25 percent, transfer tax of 35.7 percent and the return to policy compliant levels of the Electric Fund transfer (a decrease of 28.4 percent) appear to be the driving forces in the decline of revenue as a whole. Existing revenue sources are highlighted below. They do not include the alternative balancing plan strategies. For more information regarding the balancing plan strategies please see Exhibit A, B & C immediately following this section. $ Property taxes are valued at 100% of appraised value. The tax rate used for Fiscal Year 2012 is $.3378 per $100 dollars of assessed value. The revaluation project was completed at the end of Fiscal Year 2010 and Fiscal Year 2011 billings were based on those valuations. The total assessed value as of December 31, 2010 was projected to be $3.138 billion. $ Transfer tax revenues for Fiscal Year 2011 have been revised upward by $400,000. This increase can be attributed to a receipt of a large transfer for an apartment complex sold in November 2010. Fiscal Year 2012 revenue has been estimated at $900,000, with anticipation of receipts normalizing with little or no growth. $ Fines and Police revenue are projected to remain the same for Fiscal Year 2012. $ Business license revenue is projected down in Fiscal Year 2011, revised due to current receipts. Permits and other licenses are also projected downward from the original budget. In Fiscal Year 2012, business license revenue is projected to return to Fiscal Year 2011 budgeted levels or $1,523,675. Permits and other licenses are projected to increase from the Fiscal Year 2011 original budget. Building permits are revised upward $50,000 based on planning applications. Fiscal 2012 Draft Operating Budget 11

Budget Summary City of Dover $ Trash fee revenue is expected to decrease from Fiscal Year 2011. This is due to the end of the Delaware Solid Waste Authority Trash fee rebate. The rebate is now calculated into the per ton charge. $ Civil Traffic Penalties have been revised upward $70,000 to $1 million for Fiscal Year 2011 and they are expected to remain at $1 million for Fiscal Year 2012. $ Police related grants are decreasing due to the COPS grant for one additional officer ending. This grant began in October 2009. $ Transfers from the Water/Wastewater Fund ($424,508) represent 4.5 percent of Water/Wastewater Fund revenues. The Electric transfer ($6,338,000) represents approximately 6.5 percent of Electric Fund revenues. This returns the transfer from the Electric Fund to compliance with the policy. The transfer is down by 28.4 percent. In Fiscal Year 2011, the transfer was increased to avoid any unnecessary rate increases. This year the transfer was returned to policy levels. These transfers are viewed as returns on our taxpayers’ investment in the utilities and serve to keep taxes low. $ The Fiscal Year 2011 revised carry‐forward balance exceeds the eight percent minimum balance requirement by $455,708. In the Fiscal Year 2012 proposed budget, the carry‐forward balance does not meet the necessary eight percent fund balance minimum. $ The Contingency Fund balance equals $748,654. This does meet the requirement of two percent of revenue under all balancing plan options. The General Fund is financed principally by various tax liens, franchise taxes, license and permit fees, fines, fund transfers, and miscellaneous revenue sources. Taxes are the largest single source of revenue for the General Fund. Property taxes and transfer taxes are 36 percent of the General Fund’s revenue. Fees and fines make up 37 percent of the revenue in the General Fund. Fees and fines consist of Police fines, business licenses and permits, and the Intrafund Service Fees. Transfers from other funds contribute 22 percent of the General Fund’s revenue. These transfers are from the Electric Revenue Fund, the Water/Wastewater Fund, Municipal Street Aid, and Civil Traffic Penalties. OPERATING EXPENSE HIGHLIGHTS Based on the base budget does not include discussion on Alternative Balancing Options A, B, or C. Please see Exhibits A, B & C following this section for more information on the alternative balancing strategies. $ Increased costs are budgeted Citywide for Other Post Employment Benefits (OPEB). These costs are listed in a separate column for each of the three major Funds. The original base budget is $1.1 million for General Fund; $88,926 for Water/Wastewater Fund and $147,168 for Electric for OPEB costs. These costs do not represent the full amount of the City’s OPEB liability for General and Water/Wastewater. These funds represent a phased approach in until our Health Care Benefits Committee formulates their recommendations for revisions to our benefits plan. The Electric Fund is funding OPEB at required amount of $1.15 million, in addition to the above amount. $ City‐wide health care costs did not increase. $ $ The City’s Workers Compensation fund is fully funded and above the actuarial recommendation. This will allow Workers Comp charges to be reduced to zero one time, throughout all departments. Savings to the General Fund is approximately $506,000. $ The total budgeted for unfunded pension liability is $2.88 million. 12 Fiscal 2012 Draft Operating Budget

Budget Summary City of Dover $ The FOP union employees are not budgeted for increases as the contract has been reopened for negotiations on wages. Non‐bargaining employees are budgeted for 1.5 percent plus one percent for pay for performance in accordance with the Pay‐for‐Performance guidelines. The IUE and IBEW bargaining unit employees are budgeted for two percent increases, in accordance with their contracts. $ Attrition has been budgeted in larger departments. This was accomplished by reducing salaries by one – two percent.  Retiree Healthcare increased $77,000 for Fiscal Year 2012 planned retirements. $ There were nine requests for new positions in the Fiscal Year 2012 budget. Of those nine requests, three were approved. One full‐time Librarian II position and one part‐time Librarian I position are included in the budget. The estimated impact for these two positions is $50,802. The full‐time position is budgeted for three quarters of the year in Fiscal Year 2012. The other position is an Administrative Assistant which replaces the current Administrative Assistant to the Chief of Police. This position is considered critical and was requested to be hired in advance of the current assistant’s retirement in December. The impact to the budget for salary and benefits is estimated to be $45,935.88. Please refer to the Personnel Information section for details regarding all the position requests. $ A total of eight requests were received to upgrade existing positions. Two positions were denied upgrades. Six positions were included in the budget for upgrades. Please refer to the Personnel Information sections for details regarding these positions. - The hiring freeze continues. MAJOR GENERAL FUND CAPITAL PROJECTS FOR FISCAL YEAR 2012 In Fiscal Year 2007, Council approved the creation of the Governmental Capital Projects Fund. This fund was established for the purpose of Governmental Fund asset, construction and procurements. Optimally, the amount set aside for future asset replacements should equal the annual depreciation of the current assets. All capital projects for the General Fund will be budgeted in this fund. Appropriations for projects included in this fund are received from the General Fund and /or debt proceeds for each fiscal year’s Capital Investment Plan, grants, donations and reserves. The City will also appropriate non‐recurring revenues, project savings, and project reimbursements to fund this account, or if the balance is less than the $500,000 minimum, $200,000 per annum until such time the minimum is replenished. All vehicle and equipment purchases under $25,000 will be budgeted on a pay as you go basis. $ Implementation of the new library project ($11.2 million) includes $5.6 million from a State Grant, $1.2 million from Library Reserve and $4.4 million from a Library bond issue and contributions. No current General Fund monies are budgeted for use in this project. $ The Fiscal Year 2011 contribution to Robbins Hose Company includes payments for capital equipment in the amounts of $92,910 and $123,910 for Engine 2. $56,234 is also budgeted to replace current rescue equipment with Holmatro Rescue Equipment. $ The Street and Alley Program for Fiscal Year 2011 will rehabilitate a portion of the City’s street and alley network at an estimated cost of $1.35 million. The City’s contribution from the General Fund is budgeted at $350,000 with $1 million from the Community Transportation Fund. $ Vehicular purchases for the General Fund are budgeted at $966,300. Fiscal 2012 Draft Operating Budget 13

Budget Summary City of Dover Fiscal Year 2011‐2012 Budget Balancing Options Balancing Plan “A” Balancing Plan “B” Balancing Plan “C” Balances the budget by Balances the budget by Balances the budget by - Reducing staff by 33 positions. Rolling back - Maintaining the Electric Transfer at current - Eliminating 13 positions to Fiscal 2002 levels. levels of $8.85 million or 9% of gross (see Exhibit A) (see Exhibit A) revenue (same as 2010‐2011) - Eliminating 20 capital projects - Increasing Tax Revenue by 11.3% or $0.04 - Eliminating 13 capital projects (see Exhibit B) per $100 of assessed value (see Exhibit B) - Eliminating 9 new strategic programs (see - Increasing Rental Permits by 15% by - Eliminating 5 new strategic programs Exhibit C) increasing fees (see Exhibit C) - Reducing Materials, Supplies & - Increasing Trash Revenue by $100,000, Administrative Expenses $69,500 or increasing fee from $11.70 to - Reducing Non‐Bargaining raises to 1.25% 0.2 % across the board. $12.40 per 90 gallon container. - Increasing the Electric Transfer to - Eliminating Non‐Bargaining Raises $8.1 million or 8.3% of gross revenue - Electric Transfer of$6.33 million or 6.5% as - Increasing Rental Licenses by 10% per the policy. - Increasing Trash Revenue by $100,000, increasing fee from $11.70 to $12.40 per 90 gallon container. These options are designed to give City Council maximum flexibility to choose components from - Funds Street & Library Program through various options to build a balancing plan best Bonds suited for the citizen’s of Dover. - Reducing Police Terminal Leave Budget by $100,000 14 Fiscal 2012 Draft Operating Budget

Budget Summary City of Dover Exhibit A Page 1 of 2 Fiscal Year 2011‐2012 PERSONNEL Budget Balancing Options Balancing Plan A ‐ Policy Balancing Plan B ‐ Waives Compliant, No Increase in Transfer & Reserve Policies, Balancing Plan C ‐ Somewhere Department Reduced FTE Revenue, Reduction in Increases Revenues, No between A & B Spending Reduction in Spending Reduced General Fund $ Reduced General Fund $ Reduced General Fund $ FACILITIES MANAGEMENT Custodian I 1 28,203 No Staff Reduction 28,203 Custodian I 1 30,282 No Staff Reduction No Staff Reduction FLEET MAINTENANCE Mechanic II 1 36,726 No Staff Reduction 36,726 CITY CLERK Assistant City Clerk* 1 10,672 No Staff Reduction No Staff Reduction Contractual Services for Minutes ‐ $7,500 1,470 1,470 FINANCE Accountant I 1 26,322 No Staff Reduction 26,322 FIRE Fire Dispatcher 1 50,808 No Staff Reduction No Staff Reduction PARKS AND RECREATION Building Supervisor PT 0.5 18,766 No Staff Reduction No Staff Reduction Building Supervisor 0.5 18,797 No Staff Reduction No Staff Reduction Service Center Clk 0.5 13,514 No Staff Reduction 13,514 Service Center Clk 0.5 16,550 No Staff Reduction 16,550 LIBRARY Library Clerk II 1 37,732 No Staff Reduction 37,732 Library Clerk I (PT) 0.5 13,070 No Staff Reduction 13,070 PT Library Page 0.5 11,833 No Staff Reduction No Staff Reduction FT Libraian I 1 59,666 No Staff Reduction No Staff Reduction PT Library Clerk 0.5 8,689 No Staff Reduction No Staff Reduction PT Library Clerk 0.5 20,342 No Staff Reduction No Staff Reduction PT Library Clerk 0.5 20,342 No Staff Reduction No Staff Reduction Fiscal 2012 Draft Operating Budget 15

Budget Summary City of Dover Exhibit A Page 2 of 2 Fiscal Year 2011‐2012 PERSONNEL Budget Balancing Options – CONTINUED Balancing Plan A ‐ Policy Balancing Plan B ‐ Waives Compliant, No Increase in Transfer & Reserve Policies, Balancing Plan C ‐ Somewhere Department Reduced FTE Revenue, Reduction in Increases Revenues, No between A & B Spending Reduction in Spending Reduced General Fund $ Reduced General Fund $ Reduced General Fund $ POLICE LAW ENFORCEMENT Patrolman First Class 1 80,773 No Staff Reduction No Staff Reduction Patrolman First Class 1 80,773 No Staff Reduction No Staff Reduction Patrolman First Class 1 82,840 No Staff Reduction No Staff Reduction Patrolman First Class 1 73,579 No Staff Reduction No Staff Reduction Patrolman First Class 1 75,278 No Staff Reduction No Staff Reduction Patrolman First Class 1 72,435 No Staff Reduction No Staff Reduction Patrolman First Class 1 81,026 No Staff Reduction No Staff Reduction Patrolman First Class 1 72,071 No Staff Reduction No Staff Reduction Patrolman 1 77,255 No Staff Reduction No Staff Reduction Patrolman 1 77,255 No Staff Reduction No Staff Reduction Patrolman 1 77,255 No Staff Reduction No Staff Reduction Patrolman 1 77,255 No Staff Reduction 77,255 TAX ASSESSOR Res. Assesssment Tech 1 46,866 No Staff Reduction No Staff Reduction PLANNING Planner 1 58,554 No Staff Reduction 58,554 CODE ENFORCEMENT PT Temp 0.5 19,601 No Staff Reduction 19,601 PUBLIC SERVICES, LIFE SAFETY EP Coordinator 1 80,979 No Staff Reduction 80,979 PUBLIC SERVICES, INSPECTIONS Office Asst II 1 43,570 No Staff Reduction 43,570 Inspector I 1 58,988 No Staff Reduction No Staff Reduction PUBLIC SERVICES,ECONOMIC DEVELOPMENT Administrative Asst 1 29,736 No Staff Reduction No Staff Reduction Downtown Coord 1 36,558 No Staff Reduction 36,558 PUBLIC SERVICES, GROUNDS MAINTENANCE MEO 1 44,640 No Staff Reduction 44,640 Grand Total General Fund Reduction $ $1,771,071 $534,744 Grand Total FTE 33 ‐ 12 16 Fiscal 2012 Draft Operating Budget

Budget Summary City of Dover Exhibit B Fiscal Year 2011‐2012 CAPITAL Budget Balancing Options Balancing Plan A ‐ Policy Balancing Plan B ‐ Waives Balancing Plan C ‐ Compliant, No Increase in Transfer & Reserve Policies, Department Budget Item Proposed Budget Somewhere Revenue, Reduction in Increases Revenues, No between A & B Spending Reduction in Spending in Dollars $ in Dollars $ in Dollars $ Fire Annual Contri buti on 216,820 216,820 216,820 216,820 Hol matro Equi pment 56,234 Project Removed 56,234 Removed Grounds 1995 Ford Crew Cab Dump Truck (#552) 44,720 Vehi cl e Removed 44,720 Vehi cl e Removed Recreation Park & Pl ayground Improvement Program 30,000 Project Removed 30,000 Project Removed Spl ash Pad at Schutte Park 20,000 Project Removed 20,000 Project Removed Dover Park Roof Repl acement 30,000 Project Removed 30,000 30,000 Police 8 Crown Vi cs & 3 Fusi ons 221,234 Vehi cl es Removed 221,234 111,234 Vehi cl e Repl acement Suppl emental Funds 20,000 Project Removed 20,000 20,000 Repai r Poli ce Stati on Parking Lot 25,300 Project Removed 25,300 Project Removed Streets Concrete Constructi on & Repl acement 60,000 Project Removed 60,000 30,000 Sal t Storage Bui l di ng at Schutte Park 50,000 Project Removed 50,000 Project Removed Street & Al l ey Program 175,000 Project Removed 175,000 200,000 Bri ne Manufacturi ng System 27,825 Project Removed 27,825 Project Removed Dump Truck Refurbi shment 30,000 Vehicl e Removed 30,000 30,000 Dump Truck w/Snow Pl ow (#328) 128,000 Vehi cl e Removed 128,000 Project Removed Street Sweeper (#357) 170,027 170,027 170,027 170,027 Graco Li ne Lazoer IV Model #390 5,385 Project Removed 5,385 Project Removed Sanitation Automated Trash Truck (#442) 232,084 Vehi cl e Removed 232,084 Vehi cl e Removed Bul k Trash Truck (#447) 136,500 Vehi cl e Removed 136,500 136,500 IT Computer Hardware Repl acement 73,000 Project Removed 73,000 Project Removed Public Services ‐ Admin GIS Infrastructure & Mobi l e Sol uti ons 18,000 Project Removed 18,000 Project Removed Central Services Purchase Used Forkl i ft 30,670 Vehi cl e Removed 30,670 Vehi cl e Removed Mayor Downtown Securi ty Cameras 33,000 Project Removed 33,000 Project Removed TOTALS 1,833,799 386,847 1,833,799 944,581 DIFFERENCE 1,446,952 889,218 Fiscal 2012 Draft Operating Budget 17

Budget Summary City of Dover Exhibit C Fiscal Year 2011‐2012 STRATEGIC Budget Balancing Options Balancing Plan A ‐ Policy Balancing Plan B ‐ Waives Balancing Plan C ‐ Compliant, No Increase Transfer & Reserve Policies, Budget Items Proposed Budget Somewhere in Revenue, Reduction Increases Revenues, No between A & B in Spending Reduction in Spending in Dollars $ in Dollars $ in Dollars $ in Dollars $ IAS Maintenance Agreement set up & hosting fee Tax Assessor 7,300 7,300 7,300 7,300 for publishing property card on web. Purchased upgraded pagers. Misc station & alarm Fire 81,400 Removed 81,400 Removed room repairs. New World Software Global Connect Emergency Notication ($9,000); Life Safety 13,000 Removed 13,000 13,000 Police Training Academy (1 staff member ‐ $4,000) Code Enforcement Air Card for one additional staff member. 480 Removed 480 Removed Planning Stormwater Compliance Implementation. 18,500 18,500 18,500 18,500 CALEA Award Conference ($4,500); Triennial Police 9,500 Removed 9,500 Removed reacreditation Inspector travel expenses ($5,000) City Manager Union Contract Negotiations 100,000 Removed 100,000 Removed Information Technology Upgrades to existing Cisco VoIP phone system 13,200 13,200 13,200 13,200 Public Services Admin Radio replacements (24 mobile, 6 portable) 42,276 42,276 42,276 42,273 Facilities Management Energy Savings Procurement Contract ‐ Audit 7,800 7,800 7,800 7,800 Central Services Pitney Bose Folder, Insert Lease 15,336 15,336 15,336 15,336 Human Resources Recruitment 2,000 Removed 2,000 Removed Mayor Trip to Ramstein, Germany 2,900 Removed 2,900 Removed TOTALS 313,692 78,612 313,692 117,409 DIFFERENCE 235,080 196,283 18 Fiscal 2012 Draft Operating Budget

Budget Summary City of Dover GENERAL FUND REVENUES FISCAL YEAR 2011 ‐2012 REVENUE TYPE: PROPERTY TAX CRITICAL ASSUMPTION: Property taxes are valued at 100% of appraised value. The tax rate is $.3378 for every $100 of assessed value. 2011‐2012 2009‐2010 2010‐2011 2010‐2011 City Manager 2011‐2012 Actual Budget Revised Budget Difference % Change $10,029,584 $11,035,326 $11,035,326 $11,185,188 $149,862 1.36% REVENUE TYPE: TRANSFER TAX CRITICAL ASSUMPTION: Real estate transfer taxes are one and a half percent of real estate transfer prices. They fluctuate with the real estate market. Transfer tax revenues for Fiscal Year 2011 have been revised upward by $400,000. This increase can be attributed to a receipt for large transfer for an apartment complex sold in November 2010. Fiscal Year 2012 revenue has been estimated at $900,000 with anticipation of receipts normalizing with little or no growth. 2011‐2012 2009‐2010 2010‐2011 2010‐2011 City Manager 2011‐2012 Actual Budget Revised Budget Difference % Change $867,795 $1,000,000 $1,400,000 $900,000 $(500,000) ‐35.71% REVENUE TYPE: INTEREST CRITICAL ASSUMPTION: This revenue is dependent upon working capital availability and interest rates. 2011‐2012 2009‐2010 2010‐2011 2010‐2011 City Manager 2011‐2012 Actual Budget Revised Budget Difference % Change $ 145,869 $224,000 $116,000 $192,800 $76,800 66.21% REVENUE TYPE: LICENSE, PERMIT, AND FINES CRITICAL ASSUMPTION: Business licenses are cyclical with the economy, specifically with construction activity. Business License fees were increased in July 2011. It had been six years since the last rate increase in Business License Fees. Business license revenue is projected down in Fiscal Year 2011, revised due to current receipts. In Fiscal Year 2012 business license revenue is projected to return to Fiscal Year 2011 budgeted level or $1,523,675. Permit fees are sensitive to the economy with respect to the construction industry and individual property owners’ disposable income. Also, collection is a function of enforcement. Most of the permit fees were increased in June 2004. Permits and other licenses are also projected downward from the original budget. In Fiscal Year 2012, permits and other licenses are projected to increase from Fiscal Year 2011 original budget. Building permits are revised upward $50,000 based on planning applications. Fiscal 2012 Draft Operating Budget 19

Budget Summary City of Dover 2011‐2012 2009‐2010 2010‐2011 2010‐2011 City Manager 2011‐2012 Actual Budget Revised Budget Difference % Change $145,869 $224,000 $116,000 $192,800 $76,800 66.21% REVENUE TYPE: USER FEES AND OTHER CRITICAL ASSUMPTION: These revenues are directly proportional to usage. Fiscal Year 2012 revenues are expected to decrease over revised Fiscal Year 2011 estimates by $156,024. This decrease reflects revised revenue adjustments down for Trash Fees Rebate, and Court of Chancery Fees. 2011‐2012 2009‐2010 2010‐2011 2010‐2011 City Manager 2011‐2012 Actual Budget Revised Budget Difference % Change $4,838,090 $5,650,952 $5,574,774 $5,418,750 $(156,024) ‐2.80% REVENUE TYPE: GRANTS CRITICAL ASSUMPTION: Revised revenue estimates for Fiscal Year 2011 are projected to increase from original estimates, due to the Homeland Security and Recreation grants. In Fiscal Year 2012, grant revenue is expected to decrease $259,061 due to the end of the COPS grants and non‐reoccurring homeland security grants. 2011‐2012 2009‐2010 2010‐2011 2010‐2011 City Manager 2011‐2012 Actual Budget Revised Budget Difference % Change $888,435 $831,850 $1,012,561 $753,500 $(259,061) ‐25.58% REVENUE TYPE: TRANSFERS CRITICAL ASSUMPTION: Municipal Street Aid is expected to remain at Fiscal Year 2011 levels. In Fiscal Year 2012, transfers from the Water/Wastewater Fund ($424,508) represent 4.5 percent of Water/Wastewater Fund revenues. The Electric transfer ($6,338,000) represents 6.5 percent of Electric Fund Revenues. The transfers are projected down from the Fiscal Year 2011 as the Electric Fund Transfer returns to compliance with our transfer policy. These transfers are viewed as returns on our tax payer’s investment in the utilities and serve to keep taxes low. 2011‐2012 2009‐2010 2010‐2011 2010‐2011 City Manager 2011‐2012 Actual Budget Revised Budget Difference % Change $7,306,120 $9,382,843 $9,382,814 $7,289,322 $(2,093,492) ‐22.31% REVENUE TYPE: FRANCHISE FEES CRITICAL ASSUMPTION: The City collects a franchise fee from Comcast Cablevision, Verizon and Cavalier each year. Revenues are projected to remain the same for Fiscal Year 2012. 2011‐2012 2009‐2010 2010‐2011 2010‐2011 City Manager 2011‐2012 Actual Budget Revised Budget Difference % Change 20 Fiscal 2012 Draft Operating Budget

Budget Summary City of Dover $520,157 $486,000 $520,000 $520,000 ‐ 0.00% REVENUE TYPE: INTRAFUND SERVICE RECEIPTS CRITICAL ASSUMPTION: Beginning in Fiscal Year 2004, all previously classified Intergovernmental Service Fund divisions except Construction (classified as a Water/Wastewater division) were moved to the General Fund. Services provided by these divisions to the Electric Fund and Water Fund will be billed monthly based on pre‐determined allocation percentages. Intrafund Service Receipts is added to each account for the billed allocations. It is estimated that $1.05 million will be billed to the Water/Wastewater Fund for services and that $3.6 million will be billed to the Electric Fund in Fiscal Year 2012. 2011‐2012 2009‐2010 2010‐2011 2010‐2011 City Manager 2011‐2012 Actual Budget Revised Budget Difference % Change $4,059,363 $4,347,834 $4,220,963 $4,598,313 $377,350 8.94% Fiscal 2012 Draft Operating Budget 21

Budget Summary City of Dover GENERAL FUND CASH RECEIPT SUMMARY ALTERNATIVE BALANCING PLANS 2010‐11 2010‐11 2011‐12 2011‐12 2011‐12 %CHANGE 2011‐12 2011‐12 2011‐12 BUDGET REVISED BUDGET = BASE + STRATEGIC + OPEB 2011‐12 BUDGET A BUDGET B BUDGET C RECEIPTS PRIOR YEAR BALANCE $ 2,816,763 $ 2,655,562 $ 3,305,663 $ 3,305,663 $ ‐ $ ‐ 24.5% $ 3,305,663 $ 3,305,663 $ 3,305,663 FINES AND POLICE REVENUE 536,502 578,889 579,000 579,000 ‐ ‐ 0.0% 579,000 579,000 579,000 911 FEE 45,000 60,000 60,000 60,000 ‐ ‐ 0.0% 60,000 60,000 60,000 INVESTMENT INCOME 224,000 116,000 192,800 192,800 ‐ ‐ 66.2% 192,800 192,800 192,800 LIBRARY REVENUES 64,189 44,100 44,100 44,100 ‐ ‐ 0.0% 44,100 44,100 44,100 KENT COUNTY BOOK REIMBURSEMENT 460,000 390,900 390,900 390,900 ‐ ‐ 0.0% 390,900 390,900 390,900 BUSINESS LICENSES 1,523,675 1,470,000 1,523,675 1,523,675 ‐ ‐ 3.7% 1,523,675 1,523,675 1,523,675 PERMITS AND OTHER LICENSES 934,000 892,000 934,000 934,000 ‐ ‐ 4.7% 934,000 980,500 965,000 LIEN REVENUE ‐ ‐ 20,000 20,000 ‐ ‐ 0.0% 20,000 20,000 20,000 MISCELLANEOUS CHARGES 54,250 65,750 45,750 45,750 ‐ ‐ ‐30.4% 45,750 45,750 45,750 POLICE EXTRA DUTY 300,000 300,000 300,000 300,000 ‐ ‐ 0.0% 300,000 300,000 300,000 PROPERTY TAXES 10,982,634 10,982,634 11,133,367 11,133,367 ‐ ‐ 1.4% 11,133,367 12,388,141 11,133,367 BID REVENUE 52,692 52,692 51,821 51,821 ‐ ‐ ‐1.7% 51,821 51,821 51,821 RECREATION REVENUE 141,500 141,500 152,000 152,000 ‐ ‐ 7.4% 152,000 152,000 152,000 FRANCHISE FEE 486,000 520,000 520,000 520,000 ‐ ‐ 0.0% 520,000 520,000 520,000 TRASH FEES 2,244,511 2,050,000 2,050,000 2,050,000 ‐ ‐ 0.0% 2,050,000 2,150,000 2,150,000 DSWA TRASH FEE REBATE 143,000 141,635 ‐ ‐ ‐ ‐ ‐100.0% ‐ ‐ ‐ RENT REVENUE ‐ GARRISON FARM 87,000 87,000 87,000 87,000 ‐ ‐ 0.0% 87,000 87,000 87,000 COURT OF CHANCERY FEES 645,000 715,000 690,000 690,000 ‐ ‐ ‐3.5% 690,000 690,000 690,000 RECEIPTS SUBTOTAL 21,740,716 21,263,662 22,080,076 22,080,076 ‐ ‐ 3.8% 22,080,076 23,481,350 22,211,076 INTERFUND SERVICE RECEIPTS INTRAFUND SERVICE RECEIPTS WATER/WASTEWATE 972,889 941,641 1,042,049 1,042,049 ‐ ‐ 10.7% 972,244 1,042,049 992,716 INTRAFUND SERVICE RECEIPTS ELECTRIC 3,374,945 3,279,322 3,556,264 3,556,264 ‐ ‐ 8.4% 3,291,667 3,556,264 3,392,919 INTERFUND SERVICE RECEIPTS SUBTOTAL 4,347,834 4,220,963 4,598,313 4,598,313 ‐ ‐ 8.9% 4,263,911 4,598,313 4,385,635 GRANTS: POLICE RELATED 138,350 80,000 60,000 60,000 ‐ ‐ ‐25.0% 60,000 60,000 60,000 CAPITAL SCHOOL DISTRICT REVENUE 73,500 73,500 73,500 73,500 ‐ ‐ 0.0% 73,500 73,500 73,500 POLICE PENSION GRANT 620,000 620,000 620,000 620,000 ‐ ‐ 620,000 620,000 620,000 VERIZON GRANT RECREATION GRANTS ‐ 51,000 ‐ ‐ ‐ ‐ ‐100.0% ‐ ‐ ‐ MISC GRANT REVENUE ‐ ‐ ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ HOMELAND SECURITY GRANT ‐ 188,061 ‐ ‐ ‐ ‐ ‐100.0% ‐ ‐ ‐ SALE OF ASSETS ‐ ‐ ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ GRANTS SUBTOTAL 831,850 1,012,561 753,500 753,500 ‐ ‐ ‐25.6% 753,500 753,500 753,500 TRANSFERS FROM: TRANSFER TAX 1,000,000 1,400,000 900,000 900,000 ‐ ‐ ‐35.7% 900,000 900,000 900,000 MUNICIPAL STREET AID 526,843 526,814 526,814 526,814 ‐ ‐ 0.0% 526,814 526,814 526,814 CIVIL TRAFFIC PENALTIES 930,000 1,000,000 1,000,000 1,000,000 ‐ ‐ 0.0% 1,000,000 1,000,000 1,000,000 WATER/WASTEWATER ‐ ‐ 424,508 424,508 ‐ ‐ 0.0% 424,508 424,508 424,508 ELECTRIC 8,856,000 8,856,000 6,338,000 6,338,000 ‐ ‐ ‐28.4% 6,338,000 8,856,000 8,096,000 PARKLAND RESERVE ‐ ‐ ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ LIBRARY RESERVE ‐ ‐ ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ CAPITAL ASSET RESERVE ‐ ‐ ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ WORKER'S COMP FUND ‐ ‐ ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ CONTINGENCY FUND ‐ ‐ ‐ ‐ TRANSFERS FROM SUBTOTAL 11,312,843 11,782,814 9,189,322 9,189,322 ‐ ‐ ‐22.0% 9,189,322 11,707,322 10,947,322 TOTALS $ 38,233,243 $ 38,280,000 $ 36,621,211 $ 36,621,211 $ ‐ $ ‐ ‐4.3% $ 36,286,809 $ 40,540,485 $ 38,297,533 22 Fiscal 2012 Draft Operating Budget

Budget Summary City of Dover GENERAL FUND EXPENSE SUMMARY ALTERNATIVE BALANCING PLANS 2009‐10 2010‐11 2010‐11 2011‐12 2011‐12 2011‐12 %CHANGE 2011/12 2011/12 2011/12 ACTUAL BUDGET REVISED BUDGET = BASE + STRATEGIC + OPEB 2011‐12 BUDGET A BUDGET B BUDGET C DEPARTMENT EXPENSES CITY CLERK 261,520 $ 287,403 $ 278,868 $ 312,624 $ 300,475 $ ‐ $ 12,149 12.1% $ 248,354 $ 312,624 $ 302,928 COUNCIL 95,842 130,769 128,944 134,724 134,724 ‐ ‐ 4.5% 129,424 134,724 134,724 TAX ASSESSOR 544,951 197,249 269,721 234,144 218,335 7,300 8,509 ‐13.2% 185,948 234,144 232,602 FIRE 670,923 709,862 665,732 768,902 668,385 81,440 19,077 15.5% 635,250 768,902 686,963 GROUNDS MAINTENANCE 1,092,347 1,055,557 1,029,824 1,034,030 993,652 ‐ 40,378 0.4% 976,087 1,034,030 980,983 LIBRARY 1,072,719 1,126,227 1,064,547 1,237,181 1,136,557 50,802 49,822 16.2% 1,056,699 1,237,181 1,181,390 RECREATION 715,266 778,469 811,261 807,255 782,674 ‐ 24,581 ‐0.5% 730,777 807,255 773,447 LIFE SAFETY 499,349 501,835 512,792 540,368 513,951 13,000 13,417 5.4% 442,507 540,368 458,049 CODE INFORCEMENT 347,049 276,481 293,540 299,980 286,237 480 13,263 2.2% 277,955 299,980 280,569 PLANNING 395,217 423,193 409,937 469,045 430,890 18,500 19,655 14.4% 405,338 469,045 409,379 INSPECTIONS 481,259 494,807 561,668 468,737 448,731 ‐ 20,006 ‐16.5% 367,210 468,737 426,209 ECONOMIC DEVELOPMENT 214,591 247,488 229,938 237,030 227,853 ‐ 9,177 3.1% 133,207 237,030 179,219 POLICE 12,209,723 12,458,373 12,245,023 13,185,890 12,624,280 9,500 552,110 7.7% 12,224,592 13,185,890 13,004,393 POLICE EXTRA DUTY 545,054 449,516 449,516 430,600 430,600 ‐ ‐ ‐4.2% 430,600 430,600 430,600 STREETS 869,688 802,029 837,040 792,648 765,574 ‐ 27,074 ‐5.3% 785,626 792,648 791,137 SANITATION 2,024,288 2,347,344 2,253,529 2,360,413 2,326,207 ‐ 34,206 4.7% 2,349,078 2,360,413 2,359,746 CITY MANAGER 558,515 561,572 576,782 694,023 569,758 100,000 24,265 20.3% 583,030 694,023 639,677 INFORMATION TECHNOLOGY 751,715 748,214 688,969 726,403 694,590 13,200 18,613 5.4% 726,440 726,403 732,622 FINANCE 756,916 827,169 802,269 882,992 849,864 ‐ 33,128 10.1% 805,133 882,992 812,754 PUBLIC SERVICES ‐ ADMINISTRATION 346,530 369,752 367,646 486,131 423,314 42,276 20,541 32.2% 478,221 486,131 483,077 FACILITIES MANAGEMENT 1,027,641 990,757 926,252 971,180 925,970 7,800 37,410 4.9% 867,826 971,180 926,698 CENTRAL SERVICES 664,433 669,977 648,859 708,329 674,493 15,336 18,500 9.2% 702,918 708,329 707,024 FLEET MAINTENANCE 701,754 761,929 730,432 716,059 698,258 ‐ 17,801 ‐2.0% 647,051 716,059 649,551 CUSTOMER SERVICES 881,478 869,404 866,691 940,709 901,980 ‐ 38,729 8.5% 931,398 940,709 937,904 HUMAN RESOURCES 378,029 358,890 336,035 396,420 379,775 2,000 14,645 18.0% 388,428 396,420 392,174 MAYOR 69,248 88,341 88,335 90,929 88,029 2,900 ‐ 2.9% 82,829 90,929 88,029 UNEMPLOYMENT BENEFITS 216,602 94,380 DEPARTMENT SUBTOTALS 28,176,045 28,532,607 28,074,150 29,926,746 28,495,156 364,534 1,067,056 6.6% 27,808,528 29,926,746 29,096,228 OTHER EXPENSES DEBT SERVICE 328,410 331,800 331,800 327,270 ‐ ‐ ‐ ‐1.4% 327,270 327,270 327,270 TRANSFER TO CONTINGENCY ‐ ‐ 172,061 ‐ ‐ ‐ ‐ ‐100.0% ‐ ‐ ‐ DSWA RECYCLING PROGRAM ‐ ‐ ‐ ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ INSURANCE 514,904 600,000 550,000 550,000 ‐ ‐ ‐ 0.0% 550,000 550,000 550,000 RETIREES HEALTH CARE 1,006,397 1,297,509 1,297,509 1,374,709 ‐ ‐ ‐ 5.9% 1,374,709 1,374,709 1,374,709 RETIREES PAYMENTS ‐ ‐ ‐ ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ PENSION UNFUNDED LIABILITY ‐ 995,000 1,449,978 1,450,000 ‐ ‐ ‐ 0.0% 1,450,000 1,450,000 1,450,000 POLICE PENSION FUND 399,289 620,000 620,000 620,000 ‐ ‐ ‐ 620,000 620,000 620,000 POLICE PENSION UNFUNDED LIABILITY 95,000 95,000 95,000 ‐ ‐ ‐ 95,000 95,000 95,000 UNCOLLECTIBLES ‐ TRASH AND OTHER 10,000 10,000 110,000 10,000 ‐ ‐ ‐ ‐90.9% 10,000 10,000 10,000 OPEB ‐ ‐ ‐ ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ LOSS ON SALE OF ASSET 42,993 ‐ ‐ ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ STORM EMERGENCY 236,582 ‐ ‐ ‐ ‐ STREET LIGHTS 956,860 985,000 960,000 960,000 ‐ ‐ ‐ 0.0% 960,000 960,000 960,000 OTHER EXPENSE SUBTOTAL 3,495,435 4,934,309 5,586,348 5,386,979 ‐ ‐ ‐ ‐3.6% 5,386,979 5,386,979 5,386,979 GRANTS IT EMERGENCY PREPAREDNESS PLAN ‐ ‐ ‐ ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ GRANTS SUBTOTAL ‐ ‐ ‐ ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ TRANSFERS TRANSFER TO PENSION COLA ‐ ‐ ‐ ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ TRANSFER TO CAPITAL ASSET RESERVE ‐ ‐ ‐ ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ TRANSFER TO CAPITAL FUND ‐ PROJECTS 44,802 1,307,839 1,307,839 1,802,708 ‐ ‐ ‐ 37.8% 17,129 1,802,708 544,890 TRANSFER TO CAPITAL FUND ‐ RESERVE ‐ ‐ ‐ 250,000 ‐ ‐ ‐ 0.0% 250,000 250,000 250,000 TRANSFER TO STREET PROGRAM ‐ ‐ ‐ ‐ ‐ ‐ 0.0% TRANSFER TO PARKLAND/RECREATION RESERVE ‐ ‐ ‐ ‐ ‐ ‐ 0.0% TRANSFER TO LIBRARY RESERVE ‐ ‐ ‐ ‐ ‐ ‐ 0.0% TRANSFER TO CDBG FUND ‐ 6,000 6,000 6,000 ‐ ‐ ‐ 0.0% 6,000 6,000 6,000 TRANSFER TO VERIZON RESERVE 47,921 ‐ ‐ ‐ ‐ ‐ ‐ 0.0% TRANSFER TO CRIMINAL INVESTIGATION RESERVE 15,724 ‐ ‐ ‐ ‐ ‐ ‐ 0.0% TRANSFER TO NUISANCE IMPRMT RESERVE ACCT ‐ ‐ 112,000 ‐ 112,000 ‐ 0.0% 112,000 112,000 112,000 TRANSFER TO INVENTORY WRITE‐OFFS 37,000 ‐ ‐ 116,800 ‐ ‐ ‐ 0.0% 116,800 116,800 116,800 TRANSFERS SUBTOTAL 145,447 1,313,839 1,313,839 2,287,508 ‐ ‐ ‐ 74.1% 501,929 2,287,508 1,029,690 CURRENT YEAR BALANCE 2,655,562 2,913,300 3,305,663 (980,022) ‐ ‐ ‐ ‐129.6% 2,589,373 2,939,252 2,784,636 TOTALS 34,472,489 $ 37,694,055 $ 38,280,000 $ 36,621,211 $ ‐ $ ‐ $ ‐ ‐4.3% $ 36,286,809 $ 40,540,485 $ 38,297,533 * Please see detail explanations of expenditures in each department for further information. Fiscal 2012 Draft Operating Budget 23

Budget Summary City of Dover GOVERNMENTAL CAPITAL PROJECTS FUND ORIGIN AND PURPOSE This fund was established in 2007 for the purpose of Governmental Fund asset procurements. Optimally, the amount set aside for future asset replacements should equal the annual depreciation of the current assets. Prior to Fiscal Year 2008 all Governmental Capital Project activity was included in the General Fund Summary with each division budget. SOURCE OF FUNDS Appropriations for projects included in this fund are received from the General Fund and /or debt proceeds for each fiscal year’s Capital Investment Plan. The City will also appropriate non‐recurring revenues, project savings, and project reimbursements to fund this account, or if the balance is less than the $500,000 minimum, $200,000 per annum until such time the minimum is replenished. This transfer has not been made in FISCAL YEAR 2010 due to the extreme hardship experienced in the General Fund as a result of the recession. All vehicle and equipment purchases under $25,000 will be budgeted on a pay as you go basis. Cash Receipts Summary ALTERNATIVE BALANCING PLANS 2009‐10 2010‐11 2010‐11 2011‐12 %CHANGE 2011/12 2011/12 2011/12 ACTUAL BUDGET REVISED BUDGET 2011‐12 BUDGET A BUDGET B BUDGET C BEGINNING BALANCE ‐ PROJECTS $ 462,693 $ 65,479 $ 227,592 $ 195,191 ‐14.2% $ 195,191 $ 195,191 $ 195,191 STATE GRANTS 493,846 3,343,520 4,232,348 5,597,505 32.3% 5,597,505 5,597,505 5,597,505 INTEREST EARNINGS 8,114 10,900 10,900 10,900 0.0% 10,900 10,900 10,900 INCOME FROM SALE OF ASSETS 36,437 ‐ ‐ ‐ 0.0% ‐ ‐ ‐ MISCELLANEOUS RECEIPTS ‐ DEVELOPER CONTRIB 25,000 ‐ ‐ ‐ 0.0% ‐ ‐ ‐ RECREATION GRANTS ‐ ‐ 34,583 ‐ ‐100.0% ‐ ‐ ‐ POLICE GRANTS ‐ 18,000 38,000 ‐ ‐100.0% ‐ ‐ ‐ HOMELAND SECURITY GRANTS ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ LIBRARY BOND ISSUE/CONTRIBUTIONS ‐ 1,000,000 1,000,000 4,396,566 339.7% 4,396,566 4,396,566 4,700,000 TRANSFER FROM GENERAL FUND FOR PROJECTS 44,802 1,307,839 1,307,839 1,802,708 37.8% 17,129 1,802,708 544,890 TRANSFER FROM PARKLAND RESERVE (JWP CNTR) 3,128 ‐ ‐ ‐ 0.0% ‐ ‐ ‐ TRANSFER FROM LIBRARY RESERVE 157,693 2,343,519 2,363,732 1,200,938 ‐49.2% 1,200,938 1,200,938 897,504 GIFTS/DONATIONS (RECREATION) ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ PARKLAND RESERVE RECEIPT ‐ ‐ 36,872 ‐ ‐100.0% ‐ ‐ ‐ BOND PROCEEDS ‐ ‐ ‐ ‐ 0.0% ‐ ‐ 2,000,000 TRANSFER FROM CAPITAL ASSET RESERVE ‐ 140,000 ‐ ‐ 0.0% ‐ ‐ ‐ TOTALS $ 1,231,713 $ 8,229,257 $ 9,251,866 $ 13,203,808 42.7% $ 11,418,229 $ 13,203,808 $ 13,945,990 24 Fiscal 2012 Draft Operating Budget

Budget Summary City of Dover GOVERNMENTAL CAPITAL PROJECTS FUND Expense Summary ALTERNATIVE BALANCING PLANS 2009‐10 2010‐11 2010‐11 2011‐12 %CHANGE 2011/12 2011/12 2011/12 ACTUAL BUDGET REVISED BUDGET 2011‐12 BUDGET A BUDGET B BUDGET C DEPARTMENT EXPENSES ‐ CITY CLERK $ ‐ $ ‐ $ ‐ $ ‐ 0.0% $ ‐ $ ‐ $ ‐ COUNCIL ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ TAX ASSESSOR ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ FIRE 228,976 288,210 223,700 273,054 22.1% 216,820 273,054 216,820 GROUNDS MAINTENANCE 63,675 46,517 44,720 ‐3.9% ‐ 44,720 ‐ LIBRARY 618,627 6,687,039 7,630,663 11,195,009 46.7% 11,195,009 11,195,009 11,195,009 RECREATION 31,862 45,000 81,872 80,000 ‐2.3% ‐ 80,000 30,000 LIFE SAFETY ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ PLANNING ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ INSPECTIONS ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ ECONOMIC DEVELOPMENT ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ POLICE 39,500 282,380 343,528 266,534 ‐22.4% ‐ 266,534 131,234 STREETS 50,467 481,055 454,476 821,237 80.7% ‐ 821,237 1,230,027 SANITATION ‐ 246,075 212,419 368,584 73.5% ‐ 368,584 136,500 CITY MANAGER ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ INFORMATION TECHNOLOGY ‐ 12,000 7,000 73,000 942.9% 6,400 73,000 6,400 FINANCE ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ PUBLIC SERVICES ‐ ADMINISTRATION ‐ ‐ ‐ 18,000 0.0% ‐ 18,000 ‐ FACILITIES MANAGEMENT ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ CENTRAL SERVICES ‐ ‐ ‐ 30,670 0.0% ‐ 30,670 ‐ FLEET MAINTENANCE ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ CUSTOMER SERVICES ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ HUMAN RESOURCES ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ MAYOR ‐ 31,500 31,500 33,000 4.8% ‐ 33,000 ‐ DEPARTMENT SUBTOTAL 969,432 8,136,934 9,031,675 13,203,808 46.2% 11,418,229 13,203,808 12,945,990 TRANSFERS TRANSFER TO CAPITAL ASSET RESERVE ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ TRANSFER TO PARKLAND RESERVE 106 ‐ ‐ ‐ 0.0% ‐ ‐ ‐ TRANSFER TO LIBRARY RESERVE ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ TRANSFER TO GENERAL FUND ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ TRANSFER TO COMMUNITY TRANS FUND 318 ‐ ‐ 25,000 ‐ ‐100.0% ‐ ‐ ‐ TRANSFER SUBTOTAL 106 ‐ 25,000 ‐ ‐100.0% ‐ ‐ ‐ CURRENT YEAR BALANCE ‐ BOND PROCEEDS ‐ ‐ ‐ 0.0% ‐ ‐ 1,000,000 CURRENT YEAR BALANCE 262,175 92,323 195,191 ‐ ‐100.0% ‐ ‐ ‐ TOTALS $ 1,231,713 $ 8,229,257 $ 9,251,866 $ 13,203,808 42.7% $ 11,418,229 $ 13,203,808 $ 13,945,990 Fiscal 2012 Draft Operating Budget 25

Budget Summary City of Dover GENERAL CAPITAL ASSET REPLACMENT FUND ORIGIN AND PURPOSE This fund was established in 2002 for the purpose of providing funds for the replacement and expansion of the City’s long‐ term assets (i.e., infrastructure, buildings). SOURCE OF FUNDS Appropriations for projects included in this fund are received from the General Fund. Cash Receipts Summary ALTERNATIVE BALANCING PLANS 2009‐10 2010‐11 2010‐11 2011‐12 %CHANGE 2011/12 2011/12 2011/12 ACTUAL BUDGET REVISED BUDGET 2011‐12 BUDGET A BUDGET B BUDGET C BEGINNING BALANCE $ 242,145 $ 248,965 $ 249,145 $ 256,645 3.0% $ 256,645 $ 256,645 $ 256,645 INTEREST EARNINGS 7,000 7,500 7,500 7,500 0.0% 7,500 7,500 7,500 TRANSFER FROM GOVERNMENTAL CAPITAL FUND ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ TRANSFER FROM GENERAL FUND ‐ ‐ ‐ 250,000 0.0% 250,000 250,000 250,000 TOTALS $ 249,145 $ 256,465 $ 256,645 $ 514,145 100.3% $ 514,145 $ 514,145 $ 514,145 Expense Summary ALTERNATIVE BALANCING PLANS 2009‐10 2010‐11 2010‐11 2011‐12 %CHANGE 2011/12 2011/12 2011/12 ACTUAL BUDGET REVISED BUDGET 2011‐12 BUDGET A BUDGET B BUDGET C TRANSFER TO GENERAL FUND $ ‐ $ ‐ $ ‐ $ ‐ 0.0% $ ‐ $ ‐ $ ‐ FOR CAPITAL ITEMS ‐ ‐ ‐ ‐ 0.0% ‐ ‐ ‐ TRANSFER TO GOVERNMENTAL CAPITAL FUND ‐ 140,000 ‐ ‐ 0.0% ‐ ‐ ‐ CARRY FORWARD TO NEXT YEAR 249,145 116,465 256,645 514,145 100.3% 514,145 514,145 514,145 TOTALS $ 249,145 $ 256,465 $ 256,645 $ 514,145 100.3% $ 514,145 $ 514,145 $ 514,145 26 Fiscal 2012 Draft Operating Budget

Budget Summary City of Dover GENERAL CONTINGENCY FUND ORIGIN AND PURPOSE This fund was established by Council action to serve as a "rainy day" source of funds in case of a General Fund emergency. SOURCE OF FUNDS Transfer from the General Fund. COMMENTS The General Contingency Fund must equal two percent of the current year operating revenues for the General Fund or $653,911. The Interest is retained in the fund. Only City Council can authorize expenditures from the fund. Cash Receipts Summary 2009‐10 2010‐11 2010‐11 2011‐12 %CHANGE ACTUAL BUDGET REVISED BUDGET 2011‐12 BEGINNING BALANCE $ 744,871 $ 394,871 $ 530,393 $ 725,554 36.8% INTEREST EARNINGS 23,100 23,100 23,100 0.0% TRANSFER FROM GENERAL FUND ‐ ‐ 172,061 ‐ ‐100.0% TOTALS $ 744,871 $ 417,971 $ 725,554 $ 748,654 3.2% Expense Summary 2009‐10 2010‐11 2010‐11 2011‐12 %CHANGE ACTUAL BUDGET REVISED BUDGET 2011‐12 TRANSFER TO GENERAL FUND $ 350,000 $ ‐ $ ‐ $ ‐ 0.0% TRANSFER TO OPEB ‐ ‐ ‐ ‐ TRANSFER TO LIBRARY FUND ‐ ‐ ‐ ‐ CARRY FORWARD TO NEXT YEAR 394,871 417,971 725,554 748,654 3.2% TOTALS $ 744,871 $ 417,971 $ 725,554 $ 748,654 3.2% Fiscal 2012 Draft Operating Budget 27

Budget Summary City of Dover PROPERTY ASSESSMENT PROJECT TAXABLE ASSESSED VALUE AS OF DECEMBER 31, 2010 $ 3,137,758,260.00 Appeals from 12/1/2010 BOAA Hearing (Approved 1/10/2011) $ (7,671,900.00) Valuation Changes (non‐supplemental)‐as of 4/12/11 $ 7,025,400.00 Supplemental Billing (April) $ 4,823,100.00 Pending Appeals (Worst Case Scenario) $ (5,000,000.00) Estimate Only TOTAL ASSESSED VALUE $ 3,136,934,860.00 PROJECTED PROPERTY TAX RECEIPTS ACCRUAL METHOD OF ACCOUNTING 7/01/11 ‐ 6/30/12 Using a tax of $0.3378 per $100 of assessment, the estimated gross 7/01/10 billing will be $ 10,596,565.96 Penalties $ 70,000.00 Estimated Quarterly Billing $ 35,400.00 PROJECTED PROPERTY TAX RECEIPT SUBTOTAL $ 10,701,965.96 Pay In Lieu of Taxes Luther Towers ‐ $15,024; State of Delaware ‐ $353,759; Dover Housing ‐ $58,169; St. Andrews ‐ $400 $ 431,401.52 Delaware State Housing Authority ‐ $4,049.52 Farmland Roll Back Taxes PROJECTED PROPERTY TAX RECEIPTS FOR FISCAL YEAR 2011 $ 11,133,367.48 $0.01 of tax rate equates to: $313,693.49 Projected Dover Realty Transfer Tax Receipts $ 900,000.00 28 Fiscal 2012 Draft Operating Budget

Budget Summary City of Dover WATER/WASTEWATER FUND FISCAL YEAR 2011 ‐ 2012 ORIGIN, PURPOSE, AND ISSUES This fund was established to provide production and distribution of potable water and the transmission of wastewater. During Fiscal Year 2012, the Water/Wastewater Fund will continue to face two major issues. The first issue, and the one of which most are aware, is brown water. The City began experiencing brown water shortly after chlorination was instituted due to a mandate by the State of Delaware. The City began receiving brown water complaints in December 2002. Since Fiscal Year 2005, the Water Department has made this issue its priority. $500,000 has been budgeted for water quality work. The second issue, inflow/infiltration, has resulted in higher volumes of wastewater being transported to Kent County for treatment. Wet weather in 2003 highlighted the fact that the City’s wastewater system is aging and requires increased rehabilitation efforts as well as monitoring of illicit connections to the system such as sump pumps and roof drains. All customers are impacted by inflow/infiltration since these are costs that are not assigned to an individual customer. This higher volume is unmetered and, therefore, the City cannot recover the costs through direct billing of our customers. It is planned that sanitary sewer mains will be inspected in conjunction with proposed water main rehabilitation areas. This is to ensure that necessary repairs to both utilities are completed systematically in the most cost efficient manner. Inflow/infiltration projects planned for Fiscal Year 2012 are estimated to cost $1 million. REVENUE HIGHLIGHTS $ There are no rate increases planned for this Fund. Fiscal Year 2012 Water revenues are projected to be $4.6 million Wastewater revenues are expected to be $3.75 million. There is flat to slight growth expected in Water or Wastewater sales. Wastewater Adjustments fees are projected to be $3.0 million. There are no rate increases planned the Kent County Wastewater Adjustment charges in Fiscal Year 2012. Groundwater Inflow Adjustment fees are expected to be $1.4. There is no rate increase projected OPERATING EXPENSE HIGHLIGHTS The Water/Wastewater operating budget totals $16.3 million. $ In the aggregate, the carry forward balance for this fund is $2.4 million. The Kent County Sewer Adjustment balance currently carries a deficit. The deficit is estimated to be $1.8 million going into Fiscal Year 2012. The aggregate ending fund balance for Fiscal Year 2012 is projected to be $2.9 million. $ There are no personnel requests for this fund. $ The Contingency Fund balance equals $282,845 and does meet the required two percent of revenue. The Water/Wastewater Fund Budget includes the following: $ The transfer to the General Fund equals 4.5 percent of the fund’s revenues and is proposed to be $424,508. This transfer is viewed as returns on our tax payer’s investment in the City’s utilities. Transfers are based on the availability of funds in the transferring fund and a need in the General Fund. $ An appropriation of $750,000 is made to the Water/Wastewater Improvement and Extension Fund for Water capital improvements. Fiscal 2012 Draft Operating Budget 29

Budget Summary City of Dover $ An appropriation of $1 million is made to the Water/Wastewater Improvement and Extension Fund for Wastewater capital improvements. MAJOR WASTEWATER FUND PROJECTS FOR FISCAL YEAR 2012  The Inflow/Infiltration project will identify and correct areas in the sanitary sewer collection system that are deteriorating, allowing groundwater to enter the sanitary sewer system through cracked pipes and/or joints. Video investigations of the lines will be performed in‐house to determine the condition of subject pipes which may help with the identification of sump pumps and other illicit connections to the system, which will have to be removed by individual property owners. In conjunction with the Water Quality Improvement Projects, sanitary sewer lines within the project areas will be video inspected to determine main condition. A work plan will be developed based on the results of the investigation. The project is expected to span the next five years and cost approximately $5.7 million with $1 million being spent in Fiscal Year 2012.  A replacement of the Lepore Road pump station was identified in the 2009 Wastewater Master Plan, and the current proposal is to completely replace the aging station with a new Smith & Loveless Station, as well as address problems in the immediate upstream gravity sanitary sewer lines. This project is budgeted at $350,000. MAJOR WATER FUND PROJECTS FOR FISCAL YEAR 2011 $ The Water Quality Improvements project was first identified by staff and the 2006 Water Master Plan Update, and has since become further refined with the Fiscal Year 2006 Water Quality Evaluation. Projects to be included under this category primarily consist of replacement or relining of old unlined cast iron water main within the City’s water distribution system; system upgrades to improve system control; and utilization of a consultant to provide additional design and evaluation services, as needed. Recent research and data collections have produced a Water Main Rehabilitation Priority List, based on several criterions to identify water mains that are in need of replacement or relining. Pipes will be upgraded according to the severity of the pipe condition, as well as coordination with the City of Dover’s Public Services Street Rehabilitation Program.  Between Fiscal Year 2008 and Fiscal Year 2011, the deep well contact chamber designs were completed and installed completed. Water mains have been replaced over this time frame in Washington Street, Pennsylvania Avenue, South Street, Pear Street, West Street, Hazel Road, Maryland Avenue and American Avenue. Operational efforts, such as flushing, will continue to occur on a routine basis.  As part of the Water Main Rehabilitation Priority List, water lines were identified throughout the City that require replacement/relining. Using this as a guide, the following water line rehabilitation projects are scheduled for Fiscal Year 2012: William Street Construction, West Street East Alley Construction, Fairview East and West Alley Design, Lakewood Place Design and Governors Avenue and West Alley Design. The project is expected to last well beyond five years. In the next five years the City is expected to spend $4.7 million. In Fiscal Year 2012, the project is estimated to cost $500,000. 30 Fiscal 2012 Draft Operating Budget

Budget Summary City of Dover WATER/WASTEWATER FUND REVENUES FISCAL YEAR 2011 ‐ 2012 REVENUE TYPE: DIRECT USER FEES ‐ WATER CRITICAL ASSUMPTION: Revenues from user fees have been revised up for Fiscal Year 2011 to reflect an increase in Water Sales. This can be attributed to the increased operation of the City’s power plants. Consumption for Fiscal Year 2012 is projected to decrease slightly. This reflects adjustment to more normal levels in Fiscal Year 2012 for the increased revenue from operation of the City’s power plant. 2011‐2012 2009‐2010 2010‐2011 2010‐2011 City Manager 2011‐2012 Actual Budget Revised Budget Difference % Change $4,274,966 $4,206,700 $4,800,000 $4,603,400 $(196,600) ‐4.10% REVENUE TYPE: DIRECT USER FEES ‐ WASTEWATER CRITICAL ASSUMPTION: Wastewater sales are based on the water sales. Revenues from user fees have been revised for Fiscal Year 2011 to reflect an increase in Water consumption as stated above. Consumption for Fiscal Year 2012 is projected to increase slightly from revised Fiscal Year 2011 consumption. 2011‐2012 2009‐2010 2010‐2011 2010‐2011 City Manager 2011‐2012 Actual Budget Revised Budget Difference % Change $3,015,856 $3,308,300 $3,500,000 $3,756,700 $256,700 7.33% REVENUE TYPE: INTEREST AND OTHER CRITICAL ASSUMPTION: Interest revenue for Fiscal Year 2011 is revised to reflect actual revenue streams. Interest revenue for Fiscal Year 2012 is expected to increase slightly. 2011‐2012 2009‐2010 2010‐2011 2010‐2011 City Manager 2011‐2012 Actual Budget Revised Budget Difference % Change $353,575 $371,915 $377,200 $393,400 $16,200 4.29% REVENUE TYPE: IMPACT FEES CRITICAL ASSUMPTION: In Fiscal Year 2011, impact fees are projected to remain unchanged from the original budget. The cost per EDU for Wastewater remains at $1,900. The cost per EDU for Water remains at $2,100. Impact fee revenue is based on 170 EDU (equivalent dwelling units) for Fiscal Year 2012. The revenue from impact fees is used to pay debt service first, and the balance not needed is transferred to a reserve where it is used to pay for extensions of water and wastewater service. 2011‐2012 2009‐2010 2010‐2011 2010‐2011 City Manager 2011‐2012 Actual Budget Revised Budget Difference % Change $788,225 $680,000 $680,000 $680,000 ‐ 0% Fiscal 2012 Draft Operating Budget 31

Budget Summary City of Dover REVENUE TYPE: WASTEWATER ADJUSTMENT FEES CRITICAL ASSUMPTION: The Kent County Treatment Charge is a pass‐through item and relates to the charge from Kent County and the level of usage at Kent County’s treatment plant. The fee for wastewater treatment remains at $2.34/per thousand gallons (tgal) in Fiscal Year 2012. Kent County Treatment Charge Fee is estimated to generate $3.1 million. 2011‐2012 2009‐2010 2010‐2011 2010‐2011 City Manager 2011‐2012 Actual Budget Revised Budget Difference % Change $3,100,547 $4,275,600 $3,000,000 $3,090,900 $90,900 3.03% REVENUE TYPE: WASTEWATER ADJUSTMENT FEES CRITICAL ASSUMPTION: In Fiscal Year 2011, a new fee was implemented to cover the cost of Inflow/Infiltration. The fee is $1.05/tgal. It is estimated that the fee will generate $1.4 million. 2011‐2012 2009‐2010 2010‐2011 2010‐2011 City Manager 2011‐2012 Actual Budget Revised Budget Difference % Change ‐ ‐ $1,350,000 $1,386,900 $1,386,900 2.73% 32 Fiscal 2012 Draft Operating Budget

Budget Summary City of Dover WATER/WASTEWATER FUND Revenues 2010‐11 2010‐11 2011‐12 2011‐12 2011‐12 %CHANGE BUDGET REVISED BUDGET BASE STRATEGIC 2011‐12 BASE REVENUE PRIOR YEAR BALANCE ‐ WATER $ 943,545 $ 1,236,546 $ 2,385,027 $ 2,385,027 $ ‐ 92.9% PRIOR YEAR BALANCE ‐ WASTEWATER 585,053 902,366 1,741,242 1,741,242 ‐ 93.0% PRIOR YEAR BALANCE ‐ KCSA (1,632,876) (1,872,081) (1,757,484) (1,757,484) ‐ ‐6.1% WATER FEES 4,206,700 4,800,000 4,603,400 4,603,400 ‐ ‐4.1% WASTEWATER FEES 3,308,300 3,500,000 3,756,700 3,756,700 ‐ 7.3% WASTEWATER ADJUSTMENT FEES 4,275,600 3,000,000 3,090,900 3,090,900 ‐ 3.0% GROUNDWATER INFLOW ADJUSTMENT 1,350,000 1,386,900 1,386,900 2.7% WATER TANK SPACE LEASING 299,400 299,400 307,600 307,600 ‐ 2.7% SEWER IMPACT FEES 323,000 323,000 323,000 323,000 ‐ 0.0% WATER IMPACT FEES 357,000 357,000 357,000 357,000 ‐ 0.0% INTEREST ‐ WATER 680 8,886 10,600 10,600 ‐ 19.3% INTEREST ‐ WASTEWATER 835 10,914 17,200 17,200 ‐ 57.6% MISCELLANEOUS SERVICE FEE 71,000 58,000 58,000 58,000 ‐ 0.0% TOTALS $ 12,738,237 $ 13,974,031 $ 16,280,085 $ 16,280,085 $ ‐ 16.5% Note: Beginning Fiscal Year 1998/99 the Water, Wastewater, and Sewer Adjustment Fund are accounted for as separate funds. * SEE REVENUE ESTIMATES OF THIS BOOKLET FOR FURTHER EXPLANATION. Fiscal 2012 Draft Operating Budget 33

Budget Summary City of Dover WATER/WASTEWATER FUND Expense Summary 2010‐11 2010‐11 2011‐12 2011‐12 2011‐12 %CHANGE BUDGET REVISED BUDGET BASE STRATEGIC 2011‐12 DIRECT EXPENSES ENGINEERING & INSPECTION $ 642,878 $ 540,099 $ 634,347 $ 608,148 $ 4,475 17.5% WATER CONSTRUCTION 392,561 400,439 455,849 434,365 8,350 13.8% WATER DEPARTMENT 412,588 374,920 387,349 367,412 11,922 3.3% WATER TREATMENT PLANT 1,499,857 1,475,704 1,555,249 1,524,097 5,771 5.4% WASTEWATER DEPARTMENT 969,762 945,296 982,487 946,293 15,522 3.9% METER READING ‐ ‐ ‐ ‐ ‐ 0.0% KENT COUNTY TREATMENT CHARGE 4,235,403 4,235,403 4,235,400 4,235,400 ‐ 5.9% DIRECT EXPENDITURE SUBTOTAL 8,153,049 7,971,861 8,250,681 8,115,715 46,040 3.5% OTHER EXPENSES DEBT SERVICE ‐ WATER 246,403 244,000 320,853 ‐ ‐ 31.5% DEBT SERVICE ‐ WASTEWATER 316,198 216,000 416,083 ‐ ‐ 92.6% RETIREES HEALTH CARE 177,427 177,427 190,830 ‐ ‐ 7.6% OPEB ‐ ‐ ‐ ‐ ‐ 0.0% UNCOLLECTIBLES 71,000 5,000 ‐ ‐ PENSION UNFUNDED LIABILITY 372,000 372,000 228,400 ‐ ‐ ‐38.6% INTRAFUND SERVICE FEES 1,272,331 1,114,958 1,278,104 ‐ ‐ 14.6% INVENTORY/FIXED ASSET WRITEOFFS ‐ 10,000 ‐ ‐ OTHER EXPENSES SUBTOTAL 2,384,359 2,195,385 2,449,270 ‐ ‐ 11.6% TRANSFER TO GENERAL FUND FROM WATER ‐ ‐ 238,842 ‐ ‐ 0.0% GENERAL FUND FROM WASTEWATER ‐ ‐ 185,666 ‐ ‐ 0.0% WATER IMP AND EXT 500,000 500,000 750,000 ‐ ‐ 50.0% WASTEWATER IMP AND EXT 500,000 500,000 1,000,000 ‐ ‐ 100.0% TRANSFER TO PENSION COLA ‐ ‐ ‐ ‐ ‐ 0.0% SEWER IMPACT FEE RESERVE 6,802 107,000 ‐ ‐ ‐ ‐100.0% WATER IMPACT FEE RESERVE 110,597 113,000 36,147 ‐ ‐ TRANSFER TO CONTINGENCY WASTEWATER 18,000 8,000 ‐ ‐ CAPITAL ASSET RESERVE WATER 100,000 100,000 100,000 ‐ ‐ 0.0% CAPITAL ASSET RESERVE WASTEWATER 100,000 100,000 300,000 ‐ ‐ 200.0% TRANSFER TO SUBTOTAL 1,317,399 1,438,000 2,618,655 ‐ ‐ 82.1% CURRENT YEAR BALANCES CURRENT YEAR BALANCE WATER 1,348,501 2,385,027 2,674,997 ‐ ‐ 12.2% CURRENT YEAR BALANCE WASTEWATER 1,127,608 1,741,242 1,801,566 ‐ ‐ 3.5% CURRENT YEAR BALANCE KCSA (1,592,679) (1,757,484) (1,515,084) ‐ ‐ ‐13.8% CURRENT YEAR BALANCE SUBTOTALS 883,430 2,368,785 2,961,479 ‐ ‐ 25.0% TOTALS $ 12,738,237 $ 13,974,031 $ 16,280,085 $ ‐ $ ‐ 16.5% * SEE DETAIL EXPLANATION OF EXPENDITURES IN EACH DEPARTMENT FOR FURTHER INFORMATION. 34 Fiscal 2012 Draft Operating Budget

Budget Summary City of Dover WATER/WASTEWATER IMPROVEMENT & EXTENSION FUND ORIGIN AND PURPOSE This fund was established in 1991 to account for all capital project activity related to the expansion and improvement of the water/wastewater system. SOURCE OF FUNDS Appropriations for projects included in this fund are received from the Water/Wastewater Fund. COMMENTS The projects included in this fund are detailed in the Water/Wastewater Fund budget. This fund reflects only projects funded from the Water/Wastewater Operating Fund. Cash Receipts Summary 2009‐10 2010‐11 2010‐11 2011‐12 %CHANGE ACTUAL BUDGET REVISED BUDGET 2011‐12 PRI OR YEAR BALANCE ‐ WATER $ 1,881,880 $ 743,431 $ 1,840,910 $ 1,139,872 ‐38.1% PRI OR YEAR BALANCE ‐ WASTEWATER 625,242 257,168 (45,575) 303,476 ‐765.9% PRI OR YEAR BOND PROCEEDS WATER ‐ ‐ 2,404,017 ‐ ‐100.0% PRI OR YEAR BOND PROCEEDS ‐ WASTEWATER ‐ 286,500 3,797,956 ‐ ‐100.0% BOND PROCEEDS ‐ WATER ‐ ‐ ‐ ‐ BOND PROCEEDS ‐ WASTEWATER ‐ ‐ ‐ ‐ STATE LOAN FUND ‐ WATER ‐ ‐ ‐ STATE LOAN FUND ‐ WASTEWATER 344,525 3,016,200 765,060 1,800,000 TRANS FR WATER/WASTEWATER FOR WATER 500,000 500,000 500,000 750,000 50.0% TRANS FR WATER/WASTEWATER FOR WASTEWATER 200,000 500,000 500,000 1,000,000 100.0% TRANSFER FROM I MPACT FEE RESERVE 1,449 242,040 516,781 262,840 ‐49.1% TRANSFER FROM CAPI TAL ASSET RESERVE ‐WATER ‐ ‐ ‐ ‐ 0.0% TRANSFER FROM CAPI TAL ASSET RESERVE ‐WASTEWATER ‐ ‐ ‐ ‐ 0.0% MI SCELLANEOUS RECEI PTS ‐ ‐ ‐ ‐ 0.0% I NCOME FROM SALE OF ASSETS 6,202 ‐ ‐ ‐ DEVELOPER CONTRI BUTI ONS ‐ ‐ ‐ ‐ 0.0% FEDERAL/STATE GRANTS ‐ ‐ 28,877 ‐ ‐100.0% I NTEREST INCOME 44,688 ‐ ‐ ‐ 0.0% TOTALS $ 3,603,986 $ 5,545,339 $ 10,308,026 $ 5,256,188 ‐49.0% Expense Summary 2009‐10 2010‐11 2010‐11 2011‐12 %CHANGE ACTUAL BUDGET REVISED BUDGET 2011‐12 WATER $ 527,712 $ 620,000 $ 3,605,055 $ 766,240 ‐78.7% WASTEWATER 1,242,146 1,560,700 5,259,623 3,404,900 ‐35.3% WATER TREATMENT PLANT 38,793 ‐ ‐ 22,900 0.0% WATER CONSTRUCTI ON ‐ ‐ ‐ 30,100 0.0% ENGINEERING & I NSPECTI ON ‐ ‐ ‐ ‐ 0.0% TRANSFER TO IMPACT FEE RESERVE ‐ ‐ ‐ ‐ 0.0% CURRENT YEAR BALANCE ‐ WATER BOND ‐ ‐ ‐ ‐ CURRENT YEAR BALANCE ‐ WASTEWATER BOND ‐ 2,153,140 ‐ ‐ CURRENT YEAR BALANCE ‐ WATER 1,840,910 623,431 1,139,872 1,070,632 ‐6.1% CURRENT YEAR BALANCE ‐ WASTEWATER (45,575) 588,068 303,476 (38,584) ‐112.7% TOTALS $ 3,603,986 $ 5,545,339 $ 10,308,026 $ 5,256,188 ‐49.0% Fiscal 2012 Draft Operating Budget 35

Budget Summary City of Dover WATER/WASTEWATER CAPITAL ASSET RESERVE ACCOUNT ORIGIN AND PURPOSE This fund was established in 2002 for the purpose of providing funds for the replacement and expansion of the City’s long‐ term assets (i.e., infrastructure, buildings). SOURCE OF FUNDS Appropriations for projects included in this fund are received from the Water/Wastewater Fund. Cash Receipts Summary 2009‐10 2010‐11 2010‐11 2011‐12 %CHANGE ACTUAL BUDGET REVISED BUDGET 2011‐12 BEGINNING BALANCE ‐ WATER $ 204,721 $ 212,603 $ 211,713 $ 336,064 58.7% BEGINNING BALANCE ‐ WASTEWATER 64,268 66,767 66,476 168,470 58.7% INTEREST EARNINGS ‐ WATER 6,992 6,400 6,351 10,082 153.4% INTEREST EARNINGS ‐ WASTEWATER 2,208 2,000 1,994 5,054 58.7% TRANSFER FROM WATER ‐ 100,000 100,000 100,000 153.5% TRANSFER FROM WASTEWATER ‐ 100,000 100,000 300,000 0.0% TRANSFER FROM WATER/WASTEWATER CONTINGENCY 18,000 6,000 200.0% TOTALS $ 278,189 $ 487,770 $ 504,534 $ 925,670 83.5% Expense Summary 2009‐10 2010‐11 2010‐11 2011‐12 %CHANGE ACTUAL BUDGET REVISED BUDGET 2011‐12 TRANSFER TO WATER/WASTEWATER I &E FUND $ ‐ $ ‐ $ ‐ $ ‐ 0.0% TRANSFER TO WASTEWATER I &E FUND TRANSFER TO WATER/WASTEWATER ‐ ‐ ‐ ‐ 0.0% CARRY FORWARD TO NEXT YEAR WATER 211,713 319,003 336,064 452,146 34.5% CARRY FORWARD TO NEXT YEAR WASTEWATER 66,476 168,767 168,470 473,524 181.1% TOTALS $ 278,189 $ 487,770 $ 504,534 $ 925,670 83.5% 36 Fiscal 2012 Draft Operating Budget

Budget Summary City of Dover WATER/WASTEWATER CONTINGENCY RESERVE ACCOUNT ORIGIN AND PURPOSE This fund was established in Fiscal Year 1985 to serve as a "rainy day" source of funds in case of a water/wastewater emergency. SOURCE OF FUNDS Transfer from the Water/Wastewater Fund. COMMENTS The Water/Wastewater Contingency Fund maintains a minimum balance of two percent of the current year operating revenues or $269,387. Interest is retained in the fund. Only the City Council can authorize expenditures from the fund. Cash Receipts Summary 2009‐10 2010‐11 2010‐11 2011‐12 %CHANGE ACTUAL BUDGET REVISED BUDGET 2011‐12 PRIOR YEAR BALANCE $ 251,521 $ 260,371 $ 259,067 $ 266,839 3.0% INTEREST EARNINGS 7,546 7,811 7,772 8,006 3.0% TRANSFER FROM WATER/WASTEWATER ‐ 18,000 8,000 ‐55.6% TOTALS $ 259,067 $ 268,182 $ 284,839 $ 282,845 ‐0.7% Budget Summary 2009‐10 2010‐11 2010‐11 2011‐12 %CHANGE ACTUAL BUDGET REVISED BUDGET 2011‐12 TRANSFER TO WATER $ ‐ $ ‐ $ ‐ $ ‐ 0.0% TRANSFER TO WASTEWATER ‐ ‐ ‐ ‐ 0.0% TRANSFER TO CAPITAL ASSET RESERVE ‐ ‐ 18,000 6,000 CURRENT YEAR BALANCE 259,067 268,182 266,839 276,845 3.7% TOTALS $ 259,067 $ 268,182 $ 284,839 $ 282,845 ‐0.7% Note: The Contingency Fund balance equals $282,845 and meets the required 2% of revenue. Fiscal 2012 Draft Operating Budget 37

Budget Summary City of Dover ELECTRIC REVENUE FUND FISCAL YEAR 2011 ‐ 2012 ORIGIN, PURPOSE, AND ISSUES This fund was established to provide electric energy to the greater Dover community. The Electric Revenue Fund accounts for all operating activities necessary to provide electric service. This includes, but is not limited to, administration, energy procurement, transmission and distribution, engineering services, financing, and related debt service. The operations of the Electric Revenue Fund are financed and operated in a manner similar to private business enterprises where expenses of providing services are recovered primarily through user charges. On May 4, 2006 the City of Dover entered into three year agreements for power supply management with PACE “PACE” Global Asset Management, LLC and plant operation services with North American Energy Services Company “NAES” effective July 1, 2006. Beginning July 1, 2011, the City of Dover will enter into a new five year contract with The Energy Authority for power supply management. NAES will continue to operate our power plant operations. REVENUE HIGHLIGHTS  The Operating Budget totals $105 million representing a 7.2 percent increase from revised Fiscal Year 2011. This is the result of reduced power supply requirements and costs.  Revenues are projected to decrease two percent. This is due to an increased power cost adjustment credit. OPERATING EXPENSE HIGHLIGHTS  Power supply costs and generation costs are expected to decrease six percent over Fiscal Year 2011 costs. $ The transfer to the General Fund is 6.5 percent of revenue and is budgeted at $6.34 million. This is in compliance with current financial policy. $ We propose to carry $11.9 million from the Electric Fund as a beginning balance into Fiscal Year 2012 from Fiscal Year 2011. This carry forward balance equals 12 percent of revenues and meets the requirement of the financial policy. A current year balance of $13.4 million is projected to be carried forward from the Electric Fund as a beginning balance into Fiscal Year 2012. $ The Contingency Fund balance equals $1,093,866 and meets the required minimum one percent of operating revenues minus the fund balance. The Fiscal Year 2011 Electric Fund Budget includes the following: $ The budget transfers $3.5 million to the Electric Capital Projects Fund for capital projects. $ The IBEW bargaining unit is budgeted to receive a two percent increase as per contract. 38 Fiscal 2012 Draft Operating Budget

Budget Summary City of Dover $ Two positions are budgeted for upgrades. The current Department Budget and Support Supervisor is budgeted to be upgraded from NB 119 to a NB 121. There is negligible impact to the budget. This is based on a reassignment of duties to cover a vacant position that will not be replaced. The second position is an upgrade of the Substation Relay Foreman from a NB 119 to a NB 126. There is negligible impact to the budget. The upgrade is sought to compensate for the advancement of position requirements, demonstrated skill set and retention. A third position was requested for upgrade and was denied. Please refer to the Personnel Information section of the budget for additional information. MAJOR ELECTRIC FUND PROJECTS FOR FISCAL YEAR 2012  McKee Run Unit 3 Boiler Air Heater project will perform the needed replacement of the boiler air heater casing, internal components, and structural members which were identified during a planned unit inspection in October 2010. These repairs are required to prevent further deterioration of the air heater structure, maintain the integrity of the air heater casing, and continued availability of the boiler to be dispatched for generation. This project will be performed concurrently with other maintenance activities scheduled during the planned maintenance outage period. Delaying this project will result in further deterioration of boiler performance and could result in the failure of the air heater and subsequent unit forced out of service with loss of generation for an extended period of time. This project will be scheduled to take place during the spring of 2012 to coincide with the planned outage of Unit 3 and is expected to cost $400,000.  McKee Run Unit 3 Turbine Inspection project will inspect turbine, generator, and auxiliary equipment to determine repairs needed to keep the unit operational and to assess remaining life of the unit. Assess repair quotes, if repairs are needed, to determine best available options. This project will be completed in two phases, an initial limited inspection followed by an extensive detailed inspection and repair planned outage. The first phase will utilize bore scope equipment to determine condition of components that can be observed through limited access locations along the turbine casing and through turbine inlet valve(s). This inspection will provide a general condition assessment of a portion of the highly stress components of the turbine and may provide insight into the extent of replacement parts needed to successfully execute phase 2. Phase 2, to be completed one year later, will include a full disassembly and inspection of the turbine and auxiliary equipment and a limited disassembly of the Generator. This project was previously in the 5 year plan as a Fiscal Year 2014 project. The project price of $348,000 is an estimated cost based on budgetary vendor pricing and does not include the cost of any major turbine component parts.  Distribution Upgrades project involves the systemic replacement of overhead lines with underground lines whenever services are being moved, wire is damaged, trees cause a high number of outages, or development is in progress, and when it is beneficial to the Utility to convert to underground. This can involve a single line section or an entire residential neighbourhood. Annual outage records are reviewed and selected areas are scheduled for upgrade to underground service. Additionally, this program funds the replacement of existing underground conductors and equipment that have reached their useful life and have started failing and require replacement. This project will be ongoing over the 12 months of the budget year. This account is used to upgrade any trouble areas during the year. The following developments are to be upgraded: Huntley Circle and Autumnwoods Apartments. The project is ongoing and the City estimates spending $500,000 per year.  New Developments project purchases materials and equipment that are used to provide electric service to new housing developments, businesses, and industrial developments. Additionally, a portion of this expense is offset by the extension payments whereby new developers pay a $1,100 per residential lot connection fee, or business and industrial developers pay the total material expense for line extensions. This is an ongoing project. The city anticipates spending $600,000 per year. Fiscal 2012 Draft Operating Budget 39

Budget Summary City of Dover ELECTRIC FUND FISCAL YEAR 2011 ‐ 2012 REVENUE TYPE: DIRECT SALES CRITICAL ASSUMPTION System kWh sales are expected to decrease by approximately 6 percent in Fiscal Year 2012 from Fiscal Year 2011 estimates. This decrease reflects an increase in the Power Cost Adjustment credit as the expense of purchasing power is decreasing. Revenues are projected up to adjust for actual revenue streams in Fiscal Year 2011. No rate increase is expected. Utility tax is included in this revenue source. Utility tax revenue is offset by a utility tax expense. This is a tax collected from commercial entities in the State of Delaware and is paid to the State by utilities. 2011‐2012 2009‐2010 2010‐2011 2010‐2011 City Manager 2011‐2012 Actual Budget Revised Budget Difference % Change $98,081,439 $96,460,100 $97,588,603 $91,629,600 $(5,959,003) ‐6.11% REVENUE TYPE: INTEREST AND OTHER CRITICAL ASSUMPTION: Interest revenue is expected to increase over original budget estimates for Fiscal Year 2011. Fiscal Year 2012 estimates are projected to be 75percent less than Fiscal Year 2011 revised estimates. This reflects the current interest rates. Rent revenue is budgeted to increase for Fiscal Year 2010. Miscellaneous revenue is revenue received for general work requested by customers, penalties for late payments, and connection fees, etc. 2011‐2012 2009‐2010 2010‐2011 2010‐2011 City Manager 2011‐2012 Actual Budget Revised Budget Difference % Change $1,859,497 $1,571,758 $2,323,233 $1,742,055 $(581,178) ‐25.02% 40 Fiscal 2012 Draft Operating Budget

Budget Summary City of Dover ELECTRIC REVENUE FUND Revenues 2009‐10 2010‐11 2010‐11 2011‐12 2011‐12 2011‐12 %CHANGE ACTUAL BUDGET REVISED BUDGET BASE STRATEGIC OPEB 2011‐12 BASE REVENUE: PRIOR YEAR BALANCE $ 11,415,737 $ 12,086,275 $ 13,537,864 $ 11,867,003 $ ‐ $ ‐ $ ‐ ‐12.3% DIRECT SALES TO CUSTOMER 96,158,794 96,595,300 97,917,206 95,675,500 ‐ ‐ ‐ ‐2.3% PURCHASE POWER ADJUSTMENT ‐ (2,000,000) (2,293,603) (6,012,000) ‐ ‐ ‐ 162.1% UTILITY TAX 1,922,645 1,864,800 1,965,000 1,966,100 ‐ ‐ ‐ 0.1% GREEN ENERGY 131,190 128,600 128,600 129,000 ‐ ‐ ‐ 0.3% MISCELLANEOUS REVENUE 1,314,775 891,200 891,200 919,000 ‐ ‐ ‐ 3.1% RENT REVENUE 217,731 186,816 186,816 225,000 ‐ ‐ ‐ 20.4% EMISSION CREDIT SALES ‐ ‐ ‐ ‐ ‐ ‐ 0.0% TRANSFER FROM CONTINGENCY ‐ ‐ ‐ ‐ ‐ ‐ 0.0% INTRAFUND SERVICE RECEIPTS WATER/WASTEWATER 179,360 299,442 173,317 236,055 ‐ ‐ ‐ 36.2% REIMBURSEMENT OF BOND ISSUANCE COST ‐ ‐ ‐ ‐ ‐ ‐ INTEREST EARNINGS 16,441 65,700 943,300 233,000 ‐ ‐ ‐ ‐75.3% TOTALS $ 111,356,673 $ 110,118,133 $ 113,449,700 $ 105,238,658 $ ‐ $ ‐ $ ‐ ‐7.2% Fiscal 2012 Draft Operating Budget 41

Budget Summary City of Dover ELECTRIC REVENUE FUND Expense Summary 2009‐10 2010‐11 2010‐11 2011‐12 2011‐12 2011‐12 %CHANGE ACTUAL BUDGET REVISED BUDGET BASE STRATEGIC OPEB 2011‐12 EXPENSES: POWER SUPPLY $ 55,619,481 $ 48,059,699 $ 47,634,363 $ 42,047,430 $ ‐ $ ‐ $ ‐ ‐11.7% POWER SUPPLY MANAGEMENT 3,000,000 2,280,000 2,321,562 1,170,000 ‐ ‐ ‐ ‐49.6% PJM CHARGES ‐ LOAD 7,247,049 11,850,876 13,363,432 15,043,396 ‐ ‐ ‐ 12.6% CAPACITY CHARGES 13,516,203 11,618,223 12,302,392 8,506,512 ‐ ‐ ‐ ‐30.9% CONTRACTUAL SERVICES ‐ ‐ ‐ 115,000 ‐ ‐ ‐ 0.0% RATE STABILIZATION CREDIT ‐ ‐ ‐ (1,000,000) ‐ ‐ ‐ SUB‐TOTAL POWER SUPPLY 79,382,733 73,808,798 75,621,749 65,882,338 ‐ ‐ ‐ ‐12.9% PLANT OPERATIONS 5,547,750 5,694,315 6,155,046 6,089,822 5,997,822 92,000 ‐ ‐1.1% GENERATIONS FUELS 355,428 297,820 3,244,977 664,641 ‐ ‐ ‐ ‐79.5% PJM CREDITS (793,599) (720,797) (5,553,404) (1,285,675) ‐ ‐ ‐ ‐76.8% CAPACITY CREDITS (12,133,292) (11,488,785) (11,419,723) (7,388,283) ‐ ‐ ‐ ‐35.3% GENERATION SUBTOTAL (7,023,713) (6,217,447) (7,573,104) (1,919,495) 5,997,822 92,000 ‐ ‐74.7% POWER SUPPLY & GENERATION SUBTOTAL 72,359,020 67,591,351 68,048,645 63,962,843 5,997,822 92,000 ‐ ‐6.0% DIRECT EXPENDITURES TRANSMISSION/DISTRIBUTION 3,072,816 3,206,515 3,035,144 3,261,972 3,114,473 68,158 79,341 7.5% ELECTRICAL ENGINEERING 1,319,394 1,842,903 1,745,105 1,222,523 1,170,517 20,653 31,353 ‐29.9% ADMINISTRATION 714,750 609,169 974,959 629,724 616,650 ‐ 13,074 ‐35.4% METER READING 301,416 222,908 205,915 222,206 215,794 ‐ 6,412 7.9% SYSTEMS OPERATIONS 496,195 518,053 492,493 475,895 458,907 ‐ 16,988 ‐3.4% UTILITY TAX 1,922,645 1,864,800 1,965,000 1,966,100 ‐ ‐ 0.1% DIRECT EXPENDITURE SUBTOTALS 7,827,216 8,264,348 8,418,616 7,778,420 5,576,341 88,811 147,168 ‐7.6% OTHER EXPENSES: ALLOW FOR UNCOLLECTIBLES 135,000 135,000 310,000 150,000 ‐ ‐ ‐ ‐51.6% RETIREES HEALTH CARE 531,843 639,110 639,110 646,510 ‐ ‐ ‐ 1.2% TRANSFER TO PENSION UNFUNDED LIABILITY ‐ 833,000 833,000 1,110,500 ‐ ‐ ‐ 33.3% OPEB ‐ 1,200,000 1,200,000 1,115,300 ‐ ‐ ‐ GREEN ENERGY PAYMENT TO DEMEC 131,187 128,600 128,600 129,000 ‐ ‐ ‐ 0.3% INTRAFUND SERVICE FEES 3,159,199 3,374,945 3,279,322 3,556,264 ‐ ‐ ‐ 8.4% INTEREST ON DEPOSITS 35,675 54,500 54,500 54,500 ‐ ‐ ‐ 0.0% INVENTORY WRITE OFFS 175,000 175,000 175,000 175,000 ‐ ‐ ‐ 0.0% BOND ISSUANCE COSTS ‐ ‐ ‐ ‐ ‐ ‐ ‐ 0.0% POWER SUPPLY STUDY 55,459 ‐ ‐ ‐ ‐ ‐ ‐ 0.0% DEBT SERVICE 4,067,610 4,058,700 3,589,904 3,336,800 ‐ ‐ ‐ ‐7.1% OTHER EXPENSES SUBTOTAL 8,290,973 10,598,855 10,209,436 10,273,874 ‐ ‐ ‐ 0.6% TRANSFER TO IMPROVEMENT & EXTENSION 2,500,000 3,500,000 3,500,000 3,500,000 ‐ ‐ ‐ 0.0% GENERAL FUND 6,758,100 8,856,000 8,856,000 6,338,000 ‐ ‐ ‐ ‐28.4% TRANSFER TO CONTINGENCY 83,500 ‐ ‐ ‐ ‐ ‐ ‐ 0.0% TRANSFER TO PENSION COLA ‐ ‐ ‐ ‐ ‐ ‐ ‐ 0.0% TRANSFER TO DEPRECIATION RESERVE ‐ 1,250,000 1,250,000 ‐ ‐ ‐ ‐ TRANSFER FUTURE CAPACITY ‐ ‐ ‐ ‐ ‐ ‐ RATE STABILIZATION RESERVE ‐ 1,300,000 1,300,000 ‐ ‐ ‐ ‐ ‐100.0% TRANSFER TO SUBTOTAL 9,341,600 14,906,000 14,906,000 9,838,000 ‐ ‐ ‐ ‐34.0% CURRENT YEAR BALANCE 13,537,864 8,757,579 11,867,003 13,385,521 ‐ ‐ ‐ 12.8% TOTALS $ 111,356,673 $ 110,118,133 $ 113,449,700 $ 105,238,658 $ 11,574,163 $ 180,811 $ 147,168 ‐7.2% 42 Fiscal 2012 Draft Operating Budget

Budget Summary City of Dover ELECTRIC IMPROVEMENT AND EXTENSION FUND ORIGIN AND PURPOSE This fund is required by the Electric Bond Covenants for the purpose of providing long‐term financing of the expansion and improvement of the electric system. SOURCE OF FUNDS Appropriations for this fund are received from the Electric Revenue, Depreciation Reserve, Insurance Stabilization, Future Capacity Funds, and reimbursements from the State of Delaware. COMMENTS All projects in this fund are itemized in each fund budget. Cash Receipts Summary 2009‐10 2010‐11 2010‐11 2011‐12 2011‐12 2011‐12 %CHANGE ACTUAL BUDGET REVISED BUDGET BASE STRATEGIC 2011‐12 PRIOR YEAR BALANCE $ 2,625,760 $ 1,688,861 $ 3,429,624 $ 2,561,096 $ ‐ $ ‐ ‐25.3% PRIOR YEAR BALANCE BOND 4,240,034 ‐ 415,585 ‐ ‐ ‐ ‐100.0% INTEREST EARNINGS 8,675 40,700 40,700 38,400 ‐ ‐ ‐5.7% INTEREST TRUSTEE ‐ ‐ ‐ ‐ ‐ ‐ 0.0% INCOME FROM SALE OF ASSETS 15,000 ‐ ‐ ‐ ‐ ‐ ELECTRIC NEW SERVICE FEES ‐ ‐ ‐ ‐ ‐ ‐ 0.0% RECEIPT FROM DEPRECIATION RESERVE ‐ ‐ ‐ 300,000 ‐ ‐ 0.0% RECEIPT FROM FUTURE CAPACITY RESERVE ‐ ‐ ‐ ‐ ‐ ‐ 0.0% DEMA GRANT ‐ ‐ ‐ ‐ ‐ ‐ 0.0% STATE REIMBURSEMENT FOR SR1 &SR9 ‐ ‐ ‐ ‐ ‐ ‐ 0.0% STATE REIMBURSEMENT FOR GOVS AVE 278,296 ‐ 254,757 ‐ ‐ ‐ ‐100.0% STATE REIMBURSEMENT FOR WYOMING MILL R ‐ 91,000 ‐ ‐ STATE GRANTS 86,180 ‐ ‐ ‐ ‐ ‐ 0.0% FEDERAL GRANTS ‐ ‐ 151,523 ‐ ‐ ‐ INSURANCE CLAIM PROCEEDS ‐ ‐ 280,000 ‐ ‐ ‐ ‐100.0% TRANSFER FROM ELECTRIC 2,500,000 3,500,000 3,500,000 3,500,000 ‐ ‐ 0.0% TOTALS $ 9,753,945 $ 5,229,561 $ 8,163,189 $ 6,399,496 $ ‐ $ ‐ ‐21.6% Expense Summary 2009‐10 2010‐11 2010‐11 2011‐12 2011‐12 2011‐12 %CHANGE ACTUAL BUDGET REVISED BUDGET BASE STRATEGIC 2011‐12 ELECTRIC GENERATION $ 634,954 $ 1,480,068 $ 2,106,427 $ 1,810,410 $ 1,810,410 $ ‐ ‐14.1% TRANSMISSION AND DISTRIBUTION 813,504 739,000 739,000 748,337 748,337 ‐ 1.3% ELECTRICAL ENGINEERING 4,354,502 1,390,429 1,756,666 1,840,716 1,840,716 ‐ 4.8% ADMINISTRATION 105,776 ‐ ‐ ‐ ‐ ‐ 0.0% METER READING ‐ ‐ ‐ 20,000 ‐ 20,000 0.0% SYSTEMS OPERATIONS ‐ ‐ ‐ ‐ ‐ ‐ 0.0% TRANSFER TO DEPRECIATION RESERVE ‐ ‐ 1,000,000 ‐ ‐ ‐ CURRENT YEAR BALANCE 3,429,624 1,620,064 2,561,096 1,980,033 ‐ ‐ ‐22.7% CURRENT YEAR BALANCE ‐BOND 415,585 ‐ ‐ ‐ ‐ ‐ 0.0% TOTALS $ 9,753,945 $ 5,229,561 $ 8,163,189 $ 6,399,496 $ 4,399,463 $ 20,000 ‐21.6% Fiscal 2012 Draft Operating Budget 43

Budget Summary City of Dover ELECTRIC CONTINGENCY RESERVE ACCOUNT ORIGIN AND PURPOSE This fund was established by Council action to serve as a "rainy day" source of funds in case of an Electric Fund emergency. SOURCE OF FUNDS Transfer from the Electric Fund and Depreciation Reserve Fund. COMMENTS The Electric Contingency Fund is required to equal a minimum of one percent or $1,039,704 of Electric Fund operating revenue. Interest is retained in the fund. Only City Council can authorize expenditures from the fund. The fund was initially established by transferring money from the Depreciation Reserve Fund. Future funds will come from the Electric Fund. Cash Receipts Summary 2009‐10 2010‐11 2010‐11 2011‐12 %CHANGE ACTUAL BUDGET REVISED BUDGET 2011‐12 BEGINNING BALANCE $ 928,654 $ 1,039,854 $ 1,039,766 $ 1,061,966 2.1% INTEREST EARNINGS 27,700 31,200 22,200 31,900 43.7% TRANSFER FROM INSURANCE STABILIZATION ‐ ‐ ‐ ‐ 0.0% TRANSFER FROM ELECTRIC REVENUE 83,500 ‐ ‐ ‐ 0.0% TOTALS $ 1,039,854 $ 1,071,054 $ 1,061,966 $ 1,093,866 3.0% Budget Summary 2009‐10 2010‐11 2010‐11 2011‐12 %CHANGE ACTUAL BUDGET REVISED BUDGET 2011‐12 TRANSFER TO ELECTRIC FUND $ ‐ $ ‐ $ ‐ $ ‐ 0.0% TRANSFER TO RATE STABILIZATION FUND ‐ ‐ ‐ ‐ 0.0% CARRY FORWARD TO NEXT YEAR 1,039,854 1,071,054 1,061,966 1,093,866 3.0% TOTALS $1,039,854 $ 1,071,054 $ 1,061,966 $ 1,093,866 3.0% 44 Fiscal 2012 Draft Operating Budget

Budget Summary City of Dover ELECTRIC DEPRECIATION RESERVE ACCOUNT ORIGIN AND PURPOSE The City of Dover established this fund in 1981 to provide funds for the replenishment of assets which wear out because of time, usage, or technical reasons. The amount of depreciation less the principal paid on the debt service in a given year is the funding level goal. SOURCE OF FUNDS This fund receives an appropriation from the Electric Revenue Fund as a transfer. Interest earned is also credited to this fund. Cash Receipts 2009‐10 2010‐11 2010‐11 2011‐12 %CHANGE ACTUAL BUDGET REVISED BUDGET 2011‐12 PRIOR YEAR BALANCE $ 7,731,135 $ 8,079,990 $ 8,021,155 $ 10,511,755 31.1% RECEIPT FROM ELECTRIC REVENUE FUND ‐ 1,250,000 1,250,000 ‐ ‐100.0% RECEIPT FROM ELECTRIC I&E FUND ‐ 1,000,000 ‐ INTEREST EARNINGS 290,000 242,400 240,600 306,400 27.3% TOTALS $ 8,021,135 $ 9,572,390 $ 10,511,755 $ 10,818,155 2.9% Expenses Summary 2009‐10 2010‐11 2010‐11 2011‐12 %CHANGE ACTUAL BUDGET REVISED BUDGET 2011‐12 TRANSFER TO IMPROVEMENT AND EXTENSION $ ‐ $ ‐ $ ‐ $ 300,000 0.0% TRANSFER TO FUTURE CAPACITY ‐ ‐ ‐ 500,000 0.0% FOR CAPITAL ITEMS ‐ ‐ ‐ ‐ 0.0% CURRENT YEAR BALANCE 8,021,135 9,572,390 10,511,755 10,018,155 ‐4.7% TOTALS $ 8,021,135 $ 9,572,390 $ 10,511,755 $ 10,818,155 2.9% Fiscal 2012 Draft Operating Budget 45

Budget Summary City of Dover FUTURE CAPACITY RESERVE ACCOUNT ORIGIN AND PURPOSE The City established this fund in 1982 to provide funds for such projects as capacity supply studies, load management programs, possible purchase of an additional unit, cooperative supply alternatives, and engineering or design work for a possible new unit. It was the original goal that this fund reaches $5 million by 1990. SOURCE OF FUNDS Funds are received from the Electric Revenue Fund as a transfer, and interest earnings remain in the fund. Cash Receipts 2009‐10 2010‐11 2010‐11 2011‐12 %CHANGE ACTUAL BUDGET REVISED BUDGET 2011‐12 PRIOR YEAR BALANCE $ 8,763,928 $ 9,023,863 $ 9,023,928 $ 9,294,628 3.0% RECEIPT FROM ELECTRIC REVENUE FUND ‐ ‐ ‐ ‐ 0.0% RECEIPT FROM DEPRECIATION RESERVE ‐ ‐ ‐ 500,000 INTEREST EARNINGS 260,000 270,700 270,700 278,800 3.0% TOTALS $ 9,023,928 $ 9,294,563 $ 9,294,628 $ 10,073,428 8.4% Budget Summary 2009‐10 2010‐11 2010‐11 2011‐12 %CHANGE ACTUAL BUDGET REVISED BUDGET 2011‐12 TRANSFER TO IMPROVEMENT AND EXTENSION $ ‐ $ ‐ $ ‐ $ ‐ 0.0% CURRENT YEAR BALANCE 9,023,863 9,294,563 9,294,628 10,073,428 8.4% TOTALS $ 9,023,928 $ 9,294,563 $ 9,294,628 $ 10,073,428 8.4% 46 Fiscal 2012 Draft Operating Budget

Budget Summary City of Dover INSURANCE STABILIZATION RESERVE ACCOUNT ORIGIN AND PURPOSE The City of Dover Electric Utility has several specialized insurance policies. These policies are budgeted in the Electric Revenue Budget. To provide for the funding of the deductibles in case of a claim, the City established an Insurance Stabilization Fund in June 1981. The goal is to maintain a minimum of $350,000 in the fund. SOURCE OF FUNDS This fund receives an appropriation from the Electric Revenue Fund as needed. Interest earned is kept in the fund. Cash Receipts 2009‐10 2010‐11 2010‐11 2011‐12 %CHANGE ACTUAL BUDGET REVISED BUDGET 2011‐12 PRIOR YEAR BALANCE $ 385,030 $ 396,603 $ 396,530 $ 408,430 3.0% RECEIPT FROM ELECTRIC DEPRECIATION RESERVE FUND ‐ ‐ ‐ ‐ 0.0% INTEREST EARNINGS 11,500 11,900 11,900 12,300 3.4% TOTALS $ 396,530 $ 408,503 $ 408,430 $ 420,730 3.0% Budget Summary 2009‐10 2010‐11 2010‐11 2011‐12 %CHANGE ACTUAL BUDGET REVISED BUDGET 2011‐12 TRANSFER TO ELECTRIC REVENUE CONTINGENCY $ ‐ $ ‐ $ ‐ $ ‐ 0.0% CURRENT YEAR BALANCE 396,603 408,503 408,430 420,730 3.0% TOTALS $ 396,530 $ 408,503 $ 408,430 $ 420,730 3.0% Fiscal 2012 Draft Operating Budget 47

Budget Summary City of Dover ELECTRIC RATE STABILIZATION RESERVE ACCOUNT ORIGIN AND PURPOSE Beginning in Fiscal Year 2005, a rate stabilization fund is established to offset the costs of the power cost adjustment to our customers. In 2007 the purpose of the fund was re‐established to provide for price fluctuations in the power markets. SOURCE OF FUNDS The funding source for this reserve shall consist of the following potential sources: (a) one‐time non recurring operating revenues, (b) all or some of positive carry forward balance variance, (c) annual appropriations if available. The balance shall be maintained at a minimum of three percent not to exceed ten percent of the purchase power cost in any given year. Cash Receipts 2009‐10 2010‐11 2010‐11 2011‐12 %CHANGE ACTUAL BUDGET REVISED BUDGET 2011‐12 PRIOR YEAR BALANCE $ 4,699,919 $ 4,729,127 $ 4,776,519 $ 6,219,819 30.2% RECEIPT FROM ELECTRIC REVENUE FUND ‐ 1,300,000 1,300,000 ‐ ‐100.0% RECEIPT FROM ELECTRIC CONTINGENCY ‐ ‐ ‐ ‐ 0.0% INTEREST EARNINGS 76,600 141,900 143,300 186,600 30.2% TOTALS $ 4,776,519 $ 6,171,027 $ 6,219,819 $ 6,406,419 3.0% Budget Summary 2009‐10 2010‐11 2010‐11 2011‐12 %CHANGE ACTUAL BUDGET REVISED BUDGET 2011‐12 TRANSFER TO ELECTRIC FUND $ ‐ $ ‐ $ ‐ $ 1,000,000 0.0% CURRENT YEAR BALANCE 4,776,519 6,171,027 6,219,819 5,406,419 ‐13.1% TOTALS $ 4,776,519 $ 6,171,027 $ 6,219,819 $ 6,406,419 3.0% 48 Fiscal 2012 Draft Operating Budget

Budget Summary City of Dover DEPARTMENT ALLOCATIONS Beginning in Fiscal Year 2004, all previously classified Intergovernmental Service Fund divisions except Construction (classified as a Water/Wastewater division) are budgeted in the General Fund. This eliminated the Intergovernmental Service Fund. These allocations were derived from detailed calculations and are a truer representation of services rendered and reimbursed. FUND 110 ALLOCATIONS Fiscal Year 2011 REVISED DEPARTMENT GENERAL WATER/SEWER ELECTRIC CITY CLERK 19.6% 14.2% 66.2% COUNCIL 19.6% 14.2% 66.2% MAYOR 19.6% 14.2% 66.2% GROUNDS 82.0% 4.0% 14.0% CITY MANAGER 36.0% 13.6% 50.4% INFORMATION TECHNOLOGY 55.6% 13.4% 31.0% TREASURER/FINANCE 39.0% 12.4% 48.6% PUBLIC SERVICES ADMIN 100.0% 0.0% 0.0% ECONOMIC DEVELOPMENT 55.6% 13.4% 31.0% FACILITIES MANAGEMENT 62.4% 6.2% 31.4% CENTRAL SERVICES ‐ WHSE 10.3% 8.3% 81.4% FLEET MAINTENANCE 59.2% 18.9% 21.9% CUSTOMER SERVICES 20.7% 20.0% 59.3% HUMAN RESOURCES 76.5% 9.0% 14.5% INSURANCE 38.4% 12.5% 49.1% ELECTRIC ADMIN 0.0% 24.7% 75.3% SYSTEMS OPERATIONS 0.0% 18.0% 82.0% Fiscal 2012 Draft Operating Budget 49

Budget Summary City of Dover DEPARTMENT ALLOCATIONS (continued) FUND 110 ALLOCATIONS Fiscal Year 2012 PROJECTED DEPARTMENT GENERAL WATER/SEWER ELECTRIC CITY CLERK 19.6% 14.2% 66.2% COUNCIL 19.6% 14.2% 66.2% MAYOR 19.6% 14.2% 66.2% GROUNDS 82.0% 4.0% 14.0% CITY MANAGER 36.0% 13.6% 50.4% INFORMATION TECHNOLOGY 55.6% 13.4% 31.0% TREASURER/FINANCE 39.0% 12.4% 48.6% PUBLIC SERVICES ADMIN 94.0% 6.0% 0.0% ECONOMIC DEVELOPMENT 55.6% 13.4% 31.0% FACILITIES MANAGEMENT 62.4% 6.2% 31.4% CENTRAL SERVICES ‐ WHSE 10.3% 8.3% 81.4% FLEET MAINTENANCE 59.2% 18.9% 21.9% CUSTOMER SERVICES 20.7% 20.0% 59.3% HUMAN RESOURCES 76.5% 9.0% 14.5% INSURANCE 38.4% 12.5% 49.1% ELECTRIC ADMIN 0.0% 24.7% 75.3% SYSTEMS OPERATIONS 0.0% 18.0% 82.0% METER READING 0.0% 25.0% 75.0% 50 Fiscal 2012 Draft Operating Budget

Comm. Electric I & E General Library Water/Waste Project Name Other State Grant Water/Waste Total Transp. Fund Fund Fund Reserve Fund water Debt water Fund Financing Dump Truck Refurbishment 30,000 30,000 Annual Contribution to Robbins Hose 216,820 216,820 Rescue 1 ‐ Holmatro Equipment 56,234 56,234 Replacement Library 1,200,938 4,396,566 5,597,505 11,195,009 Downtown Security Cameras 33,000 33,000 Park and Playground Improvement Program 30,000 30,000 Splash Pad at Schutte Park 20,000 20,000 Dover Park ‐ Roof Replacement 30,000 30,000 Repair/Micro Seal Police Station Parking Lots 25,300 25,300 GIS Infrastructure and Mobile Solutions 18,000 18,000 Street and Alley Program 1,000,000 350,000 1,350,000 Concrete Construction and Replacement Program 60,000 60,000 Capital Investment Plans Brine Manufacturing System 27,825 27,825 Salt Storage Facility ‐ Schutte Park 50,000 50,000 GENERAL FUND TOTAL 1,000,000 ‐ 947,179 1,200,938 4,396,566 5,597,505 ‐ ‐ 13,142,188 Substation PT & CT Replacement 267,715 267,715 Lighting Project and Rehabilitation 50,000 50,000 Equipment Replacement 40,000 40,000 Generataor Replacement 50,000 50,000 Frazier Substation Reliability Upgrade 155,000 155,000 Distribution Feeder Replacement Program 277,510 277,510 Distribution Capacitors and Controls 100,000 100,000 Transmission Line Maintenance Program 75,000 75,000 SCADA Master Hardware Replacement 75,000 75,000 Distribution Upgrades 500,000 500,000 New Developments 600,000 600,000 McKee Run Unit 3 Boiler Air Heater 440,000 440,000 McKee Run Unit 3 Turbine Inspection 348,000 348,000 Units 1 & 2 Life Extension 184,000 184,000 McKee Run Unit 3 Boiler Systems 130,000 130,000 McKee Run Unit 3 Auxillary System Components 113,000 113,000 Unit 3 FD & ID Fan Control Damper Upgrade 92,000 92,000 Unit 3 DCS Computers & Software Upgrades 85,000 85,000 Miscellaneous Capital Equipment Relacements 70,000 70,000 McKee Run Unit 3 Air Heater Expansion Joint 70,000 70,000 Fiscal 2012 Draft Operating Budget McKee Run Demineralizer Control Replacement 65,000 65,000 Van Sant Unit 11 Component Replacements 50,000 50,000 McKee Run Switchyard Blast Walls 50,000 50,000 McKee Run Preservation of Structures 38,000 38,000 Units 1 & 2 Cooling Tower Life Extension 25,410 25,410 Unit 3 Cooling Water Line Life Extension 25,000 25,000 McKee Run Unit 3 Stack Repairs 25,000 25,000 ELECTRIC FUND TOTAL ‐ 4,000,635 ‐ ‐ ‐ ‐ ‐ ‐ 4,000,635 2012 Draft Capital Investments Plan Pay‐As‐You‐Go Water Load Station 30,240 30,240 Revenue Source and Funds as of May 1, 2011 Inflow/Infiltration Removal 1,000,000 1,000,000 SCADA Equipment Technology Upgrade 84,900 84,900 Lepore Road Pump Station Replacement 350,000 350,000 Miscellaneous Sewer System Improvements 37,000 37,000 Wilmington College Pump Station Replacement 25,000 25,000 Dover Brook Gardens Pump Station Upgrade 15,000 15,000 Brandywine Pump Station Replacement 52,000 52,000 McKee Road Pump Station Communator Replacement 10,000 10,000 Miscellaneous Distribution System Improvements 60,000 60,000 51 Wellhead Redevelopment Program 65,000 65,000 City of Dover Emergency Generators (Wells) 80,000 80,000 Water Quality Improvements 500,000 500,000 WATER/WASTEWATER TOTAL ‐ ‐ ‐ ‐ ‐ ‐ 2,096,900 212,240 2,309,140 GRAND TOTALS 1,000,000 4,000,635 947,179 1,200,938 4,396,566 5,597,505 2,096,900 212,240 19,451,963

Capital Investment Plans City of Dover Total City Summary FY 2012 thru FY 2016 CATEGORY SUMMARY Category FY 12 FY 13 FY 14 FY 15 FY 16 Total El ectri c 4,000,635 5,003,407 4,953,612 4,503,977 4,318,220 22,779,851 Genera l 13,142,188 4,730,964 2,981,371 3,181,641 6,088,470 30,124,634 Wa ter/Wa s tewa ter 2,309,140 5,226,900 4,770,600 3,305,000 3,995,000 19,606,640 TOTAL 19,451,963 14,961,271 12,705,583 10,990,618 14,401,690 72,511,125 FUNDING SOURCE SUMMARY Source FY 12 FY 13 FY 14 FY 15 FY 16 Total Communi ty Tra ns porta ti on Fund 1,000,000 1,000,000 1,000,000 1,400,000 1,000,000 5,400,000 El ectri c I & E Fund 4,000,635 5,003,407 4,953,612 4,503,977 4,318,220 22,779,851 Genera l Fund 947,179 900,481 1,911,371 1,631,641 5,038,470 10,429,142 Li bra ry Res erve Fund 1,200,938 78,000 1,278,938 Other 4,396,566 700,344 5,096,910 Pa rkl a nd Res erve Fund 145,000 10,000 155,000 Sta te Gra nts 5,597,505 1,907,139 60,000 150,000 50,000 7,764,644 Wa ter/Wa s tewa ter Debt Fi na nci ng 2,096,900 4,016,900 2,776,000 2,373,000 3,313,000 14,575,800 Wa ter/Wa s tewa ter Fund 212,240 1,210,000 1,994,600 932,000 682,000 5,030,840 GRAND TOTAL 19,451,963 14,961,271 12,705,583 10,990,618 14,401,690 72,511,125 52 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover Total City Summary with Vehicles FY 2012 thru FY 2016 CATEGORY SUMMARY Category FY 12 FY 13 FY 14 FY 15 FY 16 Total El ectri c 4,000,635 5,003,407 4,953,612 4,503,977 4,318,220 22,779,851 Genera l 13,142,188 4,730,964 2,981,371 3,181,641 6,088,470 30,124,634 Wa ter/Wa s tewa ter 2,309,140 5,226,900 4,770,600 3,305,000 3,995,000 19,606,640 Vehi cl es 1,129,628 2,268,171 1,988,357 1,631,721 1,517,778 8,535,655 TOTAL 20,581,591 17,229,442 14,693,940 12,622,339 15,919,468 81,046,780 FUNDING SOURCE SUMMARY Source FY 12 FY 13 FY 14 FY 15 FY 16 Total Communi ty Tra ns porta ti on Fund 1,000,000 1,000,000 1,000,000 1,400,000 1,000,000 5,400,000 El ectri c I & E Fund 4,048,972 5,145,144 5,331,162 4,623,977 4,610,970 23,760,225 Genera l Fund 1,913,470 2,548,415 3,138,778 2,524,462 5,582,898 15,708,023 Li bra ry Res erve Fund 1,200,938 78,000 1,278,938 Other 4,396,566 700,344 5,096,910 Pa rkl a nd Res erve Fund 145,000 10,000 155,000 Sta te Gra nts 5,597,505 1,907,139 60,000 150,000 50,000 7,764,644 Wa ter/Wa s tewa ter Debt Fi na nci ng 2,096,900 4,016,900 2,776,000 2,373,000 3,313,000 14,575,800 Wa ter/Wa s tewa ter Fund 327,240 1,688,500 2,378,000 1,550,900 1,362,600 7,307,240 GRAND TOTAL 20,581,591 17,229,442 14,693,940 12,622,339 15,919,468 81,046,780 Fiscal 2012 Draft Operating Budget 53

Capital Investment Plans City of Dover City of Dover, Delaware DRAFT Capital Investment Plans FY 12 thru FY 16 PROJECTS BY DEPARTMENT Department Project# Priority FY 12 FY 13 FY 14 FY 15 FY 16 Total Central Services Space Needs Study Implementation 13-CS1390 2 50,000 434,890 402,446 4,165,328 5,052,664 Central Services Conference Room & Offices 13-CS1391 3 10,000 15,000 25,000 City Hall Fire Suppression System 14-CS1490 4 106,000 106,000 212,000 Central Services Total 60,000 555,890 508,446 4,165,328 5,289,664 Customer Services Customer Notification by E-IVR Automated Dialing 13-CU1390 2 30,000 30,000 Customer Services Total 30,000 30,000 Fire/Robbins Hose Annual Contribution to Robbins Hose 12-FR1201 1 216,820 329,481 329,481 415,195 410,142 1,701,119 Rescue 1 - Holmatro Equipment FR1290 2 56,234 56,234 Fire/Robbins Hose Total 273,054 329,481 329,481 415,195 410,142 1,757,353 Information Technology IT Long Range Planning Process Review and Update 13-IT1390 1 65,000 65,000 CISCO VoIP Phone Server Replacement 14-IT1490 2 40,000 40,000 Information Technology Total 65,000 40,000 105,000 Library Replacement Library 12-LB0901 1 11,195,009 2,540,483 13,735,492 Library Total 11,195,009 2,540,483 13,735,492 Mayor Downtown Security Cameras 12-MR1101 1 33,000 33,000 Mayor Total 33,000 33,000 Parks and Recreation Park and Playground Improvement Program 12-PR1101 1 30,000 33,000 33,000 33,000 33,000 162,000 Splash Pad at Schutte Park 12-PR1201 2 20,000 290,000 310,000 Dover Park - Roof Replacement 12-PR1202 3 30,000 30,000 Skate Parks 14-PR1490 4 10,000 300,000 310,000 Schutte Park Land Improvements 14-PR1491 5 100,000 100,000 Pathway at Schutte Park 14-PR1492 6 120,000 120,000 Tennis Courts at Schutte Park 14-PR1493 7 160,000 160,000 Lighted Soccer/Multi Purpose Field 14-PR1495 8 195,000 195,000 Paving of Parking Lots at Schutte Park 15-PR1590 9 300,000 300,000 54 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover Department Project# Priority FY 12 FY 13 FY 14 FY 15 FY 16 Total Parks and Recreation Total 80,000 323,000 618,000 633,000 33,000 1,687,000 Police Repair/Micro Seal Police Station Parking Lots 12-PD1201 2 25,300 25,300 Police Total 25,300 25,300 Public Services-Admin GIS Infrastructure and Mobile Solutions 12-PA1201 4 18,000 18,000 18,000 54,000 Public Services-Admin Total 18,000 18,000 18,000 54,000 Public Services-Streets Street and Alley Program 12-ST1201 1 1,350,000 1,300,000 1,300,000 1,300,000 1,300,000 6,550,000 Concrete Construction and Replacement Program 12-ST1202 2 60,000 65,000 70,000 75,000 80,000 350,000 Salt Storage Facility - Schutte Park 12-ST1203 3 50,000 50,000 Brine Manufacturing System 12-ST1204 4 27,825 27,825 Dump Truck Refurbishment 12-ST1205 1 30,000 30,000 Silver Lake Revitalization Project 14-ST1490 5 50,000 250,000 100,000 400,000 Public Services-Streets Total 1,517,825 1,365,000 1,420,000 1,625,000 1,480,000 7,407,825 GRAND TOTAL 13,142,188 4,730,964 2,981,371 3,181,641 6,088,470 30,124,634 Fiscal 2012 Draft Operating Budget 55

Capital Investment Plans City of Dover City of Dover, Delaware DRAFT Capital Investment Plans FY 12 thru FY 16 FUNDING SOURCE SUMMARY Source FY 12 FY 13 FY 14 FY 15 FY 16 Total Community Transportation Fund 1,000,000 1,000,000 1,000,000 1,400,000 1,000,000 5,400,000 General Fund 947,179 900,481 1,911,371 1,631,641 5,038,470 10,429,142 Library Reserve Fund 1,200,938 78,000 1,278,938 Other 4,396,566 700,344 5,096,910 Parkland Reserve Fund 145,000 10,000 155,000 State Grant 5,597,505 1,907,139 60,000 150,000 50,000 7,764,644 GRAND TOTAL 13,142,188 4,730,964 2,981,371 3,181,641 6,088,470 30,124,634 56 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investments Plan FY 12 thru FY 16 City of Dover, Delaware Project #: 13‐CS1390 Project Name: Space Needs Study Implementation Type: Improvement Department: Central Services Useful Life: 50+ Years Contact: Central Services Director Category: General Priority: N/A New Project: No Account No: 147‐2500‐552.‐40‐21 Time‐Line: FY10 thru FY16 Total Project Cost: $13, 399,622 Description This is a ten‐year plan for City buildings that will create spaces and places for the City's elected officials and employees to provide quality services to the citizens. The Facility Space Committee toured all City buildings, interviewed all department heads, conducted a needs assessment and proximity matrix, created measured drawings of buildings, and consulted with an architect as needed. We will continue to face all the problems associated with a lack of space, lack of security, poor locations, and substandard space. Justification We will continue to face all the problems associated with a lack of space, lack of security, poor locations, and substandard space. The Space Needs Study revealed (1) a lack of space for public and customers, (2) a lack of working space, (3) poor locations, (4) substandard space, (5) a lack of storage space, and (6) a lack of security. Expenditure FY 12 FY 13 FY 14 FY 15 FY 16 Total Future Construction 50,000 434,890 402,446 4,165,328 5,052,664 8,346,958 Total 50,000 434,890 402,446 4,165,328 5,117,664 Total Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Future General Fund 50,000 434,890 402,446 4,165,328 5,117,664 8,346,958 Total 50,000 434,890 402,446 4,165,328 5,117,664 Total Budget Impact/Other Current After Project Description FY2012 FY2013 FY2014 FY2015 FY2016 Estimate FY2016 Total Public Works Addition 180,000 ‐ Electric Admin Addition 10,000 ‐ Parks & Recreation 100,000 ‐ Police 2nd Floor 123,000 153,992 153,992 Council Chambers 338,000 50,000 392,824 442,824 A/V Communication 32,000 42,066 42,066 Relocate Grounds 180,000 248,454 248,454 City Hall East Wing 2,566,000 3,718,939 3,718,939 City Hall West Wing 4,860,000 7,395,846 7,395,846 Connectors 616,000 446,389 476,317 922,706 City Hall 312,000 474,795 474,795 Total 9,317,000 50,000 434,890 402,446 4,165,328 8,346,958 13,399,622 Budget Items FY 12 FY 13 FY 14 FY 15 FY 16 Total Total Fiscal 2012 Draft Operating Budget 57

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 13-CS1391 Project Name Central Services Conference Room & Offices Type Improvement Department Central Services Useful Life 10-15 years Contact Central Services Director Category General Priority 3 New Project: Yes Account Number: 110-2700-571.40-31 Time-Line: Description Total Project Cost: $25,000 This project will be divided into three parts. Part one for design, framing and electrical installation and will begin in Fiscal 2012. Part two for construction and finishing of the offices will begin in Fiscal 2013. Part three for furnishing, carpeting and equipping of the conference room and offices will begin in Fiscal 2014. Justification There is no conference room available within Central Services to conduct bid openings, Pre-bid meetings, contract negotiations or conduct other meetings/training. This conference will be made available to all city offices, especially the Sanitation Department, Street Department and the Water Department. The Central Services Department also needs more space for staffing needs. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Construction/Maintenance 10,000 10,000 Equip/Vehicle/Furnishings 15,000 15,000 Total 10,000 15,000 25,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total General Fund 10,000 15,000 25,000 Total 10,000 15,000 25,000 Budget Impact/Other 58 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 14-CS1490 Project Name City Hall Fire Suppression System Type Improvement Department Central Services Useful Life 20-25 years Contact Central Services Director Category General Priority 4 New Project: Account Number: Time-Line: Description Total Project Cost: $212,000 This project will be divided into two parts. Part one is for the City Hall, single story, Administrative will and will begin in Fiscal 2012. The second part is for the City Hall, two story, Executive wing and will begin in Fiscal 2013. Justification This is a workplace safety requirement mandated by the Fire Marshalls Office. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Other 106,000 106,000 212,000 Total 106,000 106,000 212,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total General Fund 106,000 106,000 212,000 Total 106,000 106,000 212,000 Budget Impact/Other Fiscal 2012 Draft Operating Budget 59

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 13-CU1390 Project Name Customer Notification by E-IVR Automated Dialing Type Improvement Department Customer Services Useful Life 5-10 years Contact Customer Service Manager Category General Priority 2 New Project: Account Number: Time-Line: Description Total Project Cost: $30,000 One of the most popular and cost effective uses of IVR Technology involves automating the out-dialing process Another use is to add the feature of customer alerts and notifications. This automation can take a variety of forms and functionality. E-IVR automated features include the ability to broadcasting a huge number of calls to deliver a pre-recorded message or alert, targeting a specific list to be called to relay individualized information, and to automate the dialing process as an efficient and management tool for staff. It is critical to maximize the use of communication resources, advance with technology and offer features similar to local utilities and municipalities. Our existing phone system provides the foundation to add beneficial enhancements. Justification The E-IVR notification system gets the word out fast for emergency notification, road closures, power outages, alerts customer of electric and water disconnections that are scheduled due to nonpayment of utility account, upcoming events. The Customer Service department is submitting the request for consideration. This system should benefit City departments and Officials city wide. The phone system broadcasts from our data base, when answered the IVR plays a prerecorded message. Unsuccessful calls are noted and can be broadcast again. The benefit to the customer is to receive critical notifications and become better informed. Since the calls are automated staff, may be utilized in other functions. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Other 30,000 30,000 Total 30,000 30,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total General Fund 30,000 30,000 Total 30,000 30,000 Budget Impact/Other Estimated annual maintenance fees. This type of notification system is already used by other utilities and municipalities in Delaware. In conjunction with electric disconnects for nonpayment, the customer would receive an automated call two days prior to the scheduled disconnection date. This serves as a reminder to remit the payment and allows the customer to prepare for the interruption of service in the event payment is not received. A customer may chose to expedite payment by using the recently implemented credit card online processing system. 60 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investments Plan FY 12 thru FY 16 City of Dover, Delaware Project #: 12‐FR1201 Project Name: Annual Contribution to Robbins Hose Type: Equipment Department: Fire/Robbins Hose Useful Life: 15‐20 years Contact: Fire Chief Category: General Priority: 1 New Project: No Account No: Time‐Line: Total Project Cost: $3,619,761 Description This contribution covers payments to the Robbins Hose Company to cover the Major Fire Apparatus Replacement Plan. The Major Fire Apparatus Replacement Plan ensures loan payments for replacement according to a schedule which guarantees equipment will not be outdated and unserviceable. This plan is based on replacing one of the Company's five engines and one rescue vehicle every three years which would put the average replacement age at 18 years. The two ladder trucks would be replaced every 15 years depending on condition and current needs. This schedule reduces overall maintenance costs because fire apparatus would be replaced before major problems occur. Justification By providing the Robbins Hose Company with the needed payments for the Major Fire Apparatus Replacement Plan, Robbins Hose will be able to pay for a $2.5 million door rehabilitation of the Headquarters on Governors Avenue. This renovation is designed to handle 25 years of growth and would preclude any need for an additional fire station in Dover. Robbins Hose Company will also cover costs associated with miscellaneous apparatus and equipment, such as command units, utility vehicles, and large hose replacement. Consequences of delaying or eliminating this project could result in increased maintenance costs and the possibility of not meeting ISO requirements and NFPA standards. Prior (5 years) Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Future 751,216 Equip/Vehicle/Furnishings 216,820 329,481 329,481 415,195 410,142 1,701,119 1,167,426 Total 216,820 329,481 329,481 415,195 410,142 1,701,119 Prior (5 years) Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Future 751,216 General Fund 216,820 329,481 329,481 415,195 410,142 1,701,119 1,167,426 Total 216,820 329,481 329,481 415,195 410,142 1,701,119 Budget Impact/Other Fiscal Year 2012 2013 2014 2015 2016 Total Ladder 2 92,910 92,910 92,910 92,910 - 650,370 Engine 2 ($555,000) 123,910 - - - - 596,396 Engine 7 ($585,000) - 83,571 83,571 83,571 83,571 584,997 Ladder 1 ($920,000) 153,000 153,000 153,000 153,000 918,000 Engine 3 ($600,000) - - - 85,714 85,714 428,570 Engine 6 ($615,000) - - - - 87,857 351,428 Engine 4 ($630,000) - - - - - 90,000 TOTALS 216,820 329,481 329,481 415,195 410,142 3,619,761 Budget Items FY 12 FY 13 FY 14 FY 15 FY 16 Total Total Fiscal 2012 Draft Operating Budget 61

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # FR1290 Project Name Rescue 1 - Holmatro Equipment Type Equipment Department Fire/Robbins Hose Useful Life 15-20 years Contact Fire Chief Category General Priority 2 New Project: Yes Account Number: Time-Line: Description Total Project Cost: $56,234 Currently all Fire apparatus are equipped with Holmatro equipment with the exception of Resue Unit #1. This project will bring uniformity to all the hydraulic tools used in rescue situations. The equipment will replace the outdated Hurst equipment on Rescue Unit 1. Justification Resue Unit #1 is the only piece of apparatus not equipped with Holmatro eqiupment. The purchase of the equipment will make it possible to interchange equipment with others during and incident where two or more aparatus are on scene. Rescue Unit 1 is currently equipped with Hurst equipment which is outdated with some the equipment being more than 20 years old. In light of current economic times, the fire department has decided to delay the purchase of Engine #7 scheduled for fiscal year 2012-2013. The delay creates a savings to the City (594,997) Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Equip/Vehicle/Furnishings 56,234 56,234 Total 56,234 56,234 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total General Fund 56,234 56,234 Total 56,234 56,234 Budget Impact/Other 62 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 13-IT1390 Project Name IT Long Range Planning Process Review and Update Type Improvement Department Information Technology Useful Life Unknown Contact IT Director Category General Priority 1 New Project: No Account Number: Time-Line: Begin Fiscal 2011 Description Total Project Cost: $65,000 In 2004, the City hired a third party to help us put a framework around long-range technology planning and spending. The outcome which included a five-year plan has provided a road map and format that has allowed us to continue to move forward with technology in an organized and predictable manner. This new project is to repeat the process and update our plan. This update was presented to the TAC group and received a high number of votes October 2008. Justification This has been effective, the five-year plan was exhausted in fiscal year 2009 and has begun again in Fiscal 2011. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Other 65,000 65,000 Total 65,000 65,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total General Fund 65,000 65,000 Total 65,000 65,000 Budget Impact/Other Estimate is based on cost of 2004 study. Lowest bid back then was $50,000. Fiscal 2012 Draft Operating Budget 63

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 14-IT1490 Project Name CISCO VoIP Phone Server Replacement Type Equipment Department Information Technology Useful Life 5-10 years Contact IT Director Category General Priority 2 New Project: Account Number: Time-Line: Description Total Project Cost: $40,000 In 2006, the CISCO VoIP telephone system was installed. The three Call Manager servers that operate the system and the Call Center server used by Customer Service will reach the end of its life cycle. After consulting with CISCO and their local service provider, MTM, it is anticipated that the existing equipment could continue to operate for another two years, until Fiscal 2014. Justification After Fiscal 2014, it is likely that the servers would no longer be able to be covered by a service contract. Additionally, ther servers would not support any software upgrades. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Equip/Vehicle/Furnishings 40,000 40,000 Total 40,000 40,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total General Fund 40,000 40,000 Total 40,000 40,000 Budget Impact/Other 64 Fiscal 2012 Draft Operating Budget

DRAFT Capital Capital Investment Plans Plans Investment FY 12 thru FY 16 City of Dover City of Dover, Delaware Project # 12-LB0901 Project Name Replacement Library Type Improvement Department Library Useful Life 25+ years Contact Library Director Category General Priority 1 New Project: No Account Number: Time-Line: Description Total Project Cost: $20,314,917 The Dover Public Library, built in 1961, can no longer meet the needs of the current population of the greater Dover service area. A new 46,000 square foot library facility will be built on Loockerman Street between City Hall and the Dover Post Office in downtown Dover. The consequences of delaying or eliminating this project are that members of the community will continue to receive very limited library services due to space and other deficiencies in the current facility. State funding, already committed, will be lost if the project is delayed. This project is related to the Delaware Division of Libraries’ Statewide Master Plan. Justification In 2004, library facilities planners, Robert H. Rohlf Associates conducted a library facilities plan and recommended that the City of Dover build a 39,000-50,000 square foot library in the downtown area because the current library is insufficient to meet the needs of citizens. The study concluded that the current library does not provide enough parking, shelving, programming areas, quiet study rooms, sufficient office space; and that there are ADA issues throughout the building. The study compared the Dover Public Library to libraries in similar-sized communities and services are lacking in many areas, including collection and reference. The benefit of replacing the current library is that the community will have access to a library with sufficient space for collections and computers, lighting, parking, quiet study areas, and programming space. Prior Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total 6,579,425 Planning/Design 143,156 15,789 158,945 Construction/Maintenance 9,130,209 2,282,533 11,412,742 Total Other 1,921,644 242,161 2,163,805 Total 11,195,009 2,540,483 13,735,492 Prior Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total 6,579,425 Library Reserve Fund 1,200,938 78,000 1,278,938 Other 4,396,566 700,344 5,096,910 Total State Grant 5,597,505 1,762,139 7,359,644 Total 11,195,009 2,540,483 13,735,492 Budget Impact/Other A larger library will require more maintenance, increased operational funding for heating and cooling, increased janitorial services, and at least 2.5 additional full-time library staff. Budget Items FY 12 FY 13 FY 14 FY 15 FY 16 Total Other (Insurance, Utilities) 169,579 174,666 344,245 Total 169,579 174,666 344,245 Fiscal 2012 Draft Operating Budget 65

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-MR1101 Project Name Downtown Security Cameras Type Equipment Department Mayor Useful Life 5-10 years Contact Mayor Carey Category General Priority 1 New Project: No Account Number: 147-3200-519-40-25 Time-Line: Description Total Project Cost: $64,500 Installing surveillance cameras, one on Loockerman and State Street, one on State and North Street at the Schwartz center and South Bradford Street on the Minor Street Alley. These are areas that have had the most complaints from, so the first three should be installed in these locations. Eventually we can cover the Business District either by adding so many per year of if a grant should become available, adding more. 2nd Phase add Governor’s Avenue Parking Lot. Justification Reduction in crime in the specified areas. These Cameras would cooperate off the current fiber optic System, so there would be no telephone line charges. Monitors would be at the police station with dispatchers being able to monitor the locations for illegal actions in the area and to solve crimes that have occurred Prior Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total 31,500 Other 33,000 33,000 Total Total 33,000 33,000 Prior Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total 31,500 General Fund 33,000 33,000 Total Total 33,000 33,000 Budget Impact/Other Phase I completed with Grant Funds, this portion of the project includes Phase II (63,000) and Expansion (63,000). 66 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-PR1101 Project Name Park and Playground Improvement Program Type Improvement Department Parks and Recreation Useful Life 10-15 years Contact Parks & Recreation Director Category General Priority 1 New Project: Account Number: Time-Line: Description Total Project Cost: $444,000 This project will resurface the basketball court at William Park & replace playground swings at Dover Park in additional to other repairs at existing park facilities. The consequences of delaying or elminating this project are that the courts may need to be closed for public use due to safety concerns. This project meets Consumer Product Safety Commission Playground Safety Guidelines. Justification The existing basketball court has cracks throughout the court and this has created safety issues and playground swings are over 22 years old. Prior Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total 282,000 Construction/Maintenance 30,000 33,000 33,000 33,000 33,000 162,000 Total Total 30,000 33,000 33,000 33,000 33,000 162,000 Prior Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total 282,000 General Fund 30,000 33,000 33,000 33,000 33,000 162,000 Total Total 30,000 33,000 33,000 33,000 33,000 162,000 Budget Impact/Other Fiscal 2012 Draft Operating Budget 67

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-PR1201 Project Name Splash Pad at Schutte Park Type Equipment Department Parks and Recreation Useful Life 15-20 years Contact Parks & Recreation Director Category General Priority 2 New Project: Yes Account Number: Time-Line: April - June 2011 Description Total Project Cost: $310,000 This project will construct a ground-level splash pad at Schutte Park. Consquences of delaying or eliminating this project include not meeting the needs our residents who depend on Silver Lake for outdoor recreation. Justification This project would improve the quality of life for families in Dover. It would be an enhancement to our summer outdoor camp and sport activities and provide outdoor water activities during the summer months. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Planning/Design 20,000 20,000 Construction/Maintenance 290,000 290,000 Total 20,000 290,000 310,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total General Fund 20,000 20,000 Parkland Reserve Fund 145,000 145,000 State Grant 145,000 145,000 Total 20,000 290,000 310,000 Budget Impact/Other Increased Water Usage Budget Items FY 12 FY 13 FY 14 FY 15 FY 16 Total Other (Insurance, Utilities) 17,000 18,000 19,000 20,000 74,000 Total 17,000 18,000 19,000 20,000 74,000 68 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-PR1202 Project Name Dover Park - Roof Replacement Type Maintenance Department Parks and Recreation Useful Life 15-20 years Contact Parks & Recreation Director Category General Priority 3 New Project: Yes Account Number: Time-Line: August - September 2010 Description Total Project Cost: $30,000 This project will see the replacement of the roof at the Dover Park Administration Building. Consequences of delaying or elminating this project will result in the continued repair of the interior ceiling of the Dover Park Administrative Building due to water leakage. Justification Heavy rain or snow has caused water to leak into the building. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Construction/Maintenance 30,000 30,000 Total 30,000 30,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total General Fund 30,000 30,000 Total 30,000 30,000 Budget Impact/Other The roof on the Dover Park Adminstration Building was replaced in 1990. The present roof is 19 years old and in need of replacement. Fiscal 2012 Draft Operating Budget 69

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 14-PR1490 Project Name Skate Parks Type Equipment Department Parks and Recreation Useful Life 10-15 years Contact Parks & Recreation Director Category General Priority 4 New Project: No Account Number: Time-Line: Description Total Project Cost: $340,000 This project will construct a skating area at Schutte Park. Consequences of delaying or elminating this project will result in the continual lack of meeting the needs of youth population, more destruction and problems with business property. Justification Many youth and their parents have approached the City to build a skateboard park. Area business owners have complained about skateboarders damaging their property. This park woud give the youth a designated area to use their skakeboards. Prior Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total 30,000 Planning/Design 10,000 10,000 Construction/Maintenance 300,000 300,000 Total Total 10,000 300,000 310,000 Prior Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total 30,000 General Fund 150,000 150,000 Parkland Reserve Fund 10,000 10,000 Total State Grant 150,000 150,000 Total 10,000 300,000 310,000 Budget Impact/Other To meet the need for a designated skating area at Schutte Park. In addition, while working with the Skate Park Committee and Kent County Levy Court, develop plans and construct a Skate Park in Fiscal 2015 for area youth. Budget Items FY 12 FY 13 FY 14 FY 15 FY 16 Total Maintenance 2,500 2,500 3,000 8,000 Total 2,500 2,500 3,000 8,000 70 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 14-PR1491 Project Name Schutte Park Land Improvements Type Improvement Department Parks and Recreation Useful Life 50 years Contact Parks & Recreation Director Category General Priority 5 New Project: Account Number: Time-Line: Description Total Project Cost: $100,000 This project involves the probable land donation from a local developer. Wyoming Mill Road will be reconfigured to intersect the Villiage of Westover entrance. The price listed is for grading and seeding the donated land, which will become athletic fields. The consequences of delaying or elminating this project will be the lack of outdoor athletic field space. Justification Increased acreage for outdoor athletic fields. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Construction/Maintenance 100,000 100,000 Total 100,000 100,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total General Fund 100,000 100,000 Total 100,000 100,000 Budget Impact/Other Construction to be complete in the same time frame as the new Boys & Girls Club. Fiscal 2012 Draft Operating Budget 71

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 14-PR1492 Project Name Pathway at Schutte Park Type Improvement Department Parks and Recreation Useful Life 20-25 years Contact Parks & Recreation Director Category General Priority 6 -- New Project: Account Number: Time-Line: Description Total Project Cost: $120,000 This project would involve the continuation of the 10-foot wide multi-use pathway at Schuttee Park. Consequences of delaying or eliminating this project are that park users will not have a trail system that connects from beginning to end. Applications for State Grants from the Delaware Land, Water & Trust Fund will be completed to pay for 50% of the project costs. Justification The completion of the path will create a loop for path users. The existing path begins at the parking lot and ends at Wyoming Mills Road. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Construction/Maintenance 120,000 120,000 Total 120,000 120,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total General Fund 60,000 60,000 State Grant 60,000 60,000 Total 120,000 120,000 Budget Impact/Other 72 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 14-PR1493 Project Name Tennis Courts at Schutte Park Type Improvement Department Parks and Recreation Useful Life 10-15 years Contact Parks & Recreation Director Category General Priority 7 -- New Project: No Account Number: Time-Line: Mar. 2014 - May 2014 Description Total Project Cost: $160,000 This project will construct tennis courts at Schutte Park. Consequences of delaying or eliminating this project are that there are no tennis courts on the west side of Dover for resident use. Justification There are no public tennis courts on the West side of Route 13 in Dover. The Parks and Recreation department has received several requests for the addition of tennis courts at Schutte Park. This project is a part of the master plan for Schutte Park that was developed by Sasaki Associates, Inc in 1991. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Construction/Maintenance 160,000 160,000 Total 160,000 160,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total General Fund 160,000 160,000 Total 160,000 160,000 Budget Impact/Other Fiscal 2012 Draft Operating Budget 73

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 14-PR1495 Project Name Lighted Soccer/Multi Purpose Field Type Improvement Department Parks and Recreation Useful Life 10-15 years Contact Parks & Recreation Director Category General Priority 8 -- New Project: No Account Number: Time-Line: Nov. 2013 - Mar. 2014 Description Total Project Cost: $195,000 This project will provide one lighted, multipurpose field at Schutte Park. Consequences of delaying or eliminating this project will be that the City will not be able to provide field space for the outdoor sport leagues. Justification Due to the construction of the Pitts Center and the loss of field space, the demand for field space for soccer, lacrosse, flag football and field hockey has grown. We can increase usage of existing fields by lighting one field while will enable teams to play at night. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Construction/Maintenance 195,000 195,000 Total 195,000 195,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total General Fund 195,000 195,000 Total 195,000 195,000 Budget Impact/Other The cost of electricity for lights will be charged to the teams using the fields. Budget Items FY 12 FY 13 FY 14 FY 15 FY 16 Total Other (Insurance, Utilities) 8,000 16,000 24,000 Total 8,000 16,000 24,000 74 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 15-PR1590 Project Name Paving of Parking Lots at Schutte Park Type Improvement Department Parks and Recreation Useful Life 20-30 years Contact Parks & Recreation Director Category General Priority 9 -- New Project: Yes Account Number: Time-Line: Description Total Project Cost: $300,000 Pave, stripe and install lighting for two existing parking areas. There is inadequate parking for events at Schutte Park. Justification Existing parking doesn't have marked parking spaces and is not lighted. By paving these areas we can increase parking spaces and increase safety for park users after dark. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Construction/Maintenance 300,000 300,000 Total 300,000 300,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Community Transportation Fun 150,000 150,000 General Fund 150,000 150,000 Total 300,000 300,000 Budget Impact/Other Fiscal 2012 Draft Operating Budget 75

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-PD1201 Project Name Repair/Micro Seal Police Station Parking Lots Type Maintenance Department Police Useful Life Unknown Contact Police Chief Category General Priority 2 New Project: Account Number: Time-Line: Description Total Project Cost: $25,300 Currently, the southeast and southwest lots have several cracks that need to be filled and micro-sealed. If this is done during FY12, there should be no need to completely redo the station lots (milling down, repaving, and restriping of the parking lots) for another five to ten years. The city crews came over and put cold patches down on the southwest side during FY08, but the current cracks need to be addressed to prevent further damage to department vehicles as well as the vehicles owned by department personnel and visitors who use those lots. Justification If the repair isn’t completed, the additional cracks & potholes that develop over the winter could cause damage to department and personal vehicles and become a liability issue to the city. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Construction/Maintenance 25,300 25,300 Total 25,300 25,300 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total General Fund 25,300 25,300 Total 25,300 25,300 Budget Impact/Other 76 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-PA1201 Project Name GIS Infrastructure and Mobile Solutions Type Equipment Department Public Services-Admin Useful Life 3-5 years Contact Public Services Director Category General Priority 4 New Project: No Account Number: Time-Line: Description Total Project Cost: $54,000 This project will be used to expand mobile data terminals (MDT's) to building inspectors and the Public Works inspector. The ability will be given to access all networked files and programs (HTE, Fortis, Outlook, etc.) along with utilization of many GIS capabilities. The Fire Marshal's office along with Code Enforcememt staff have this capability and it has been beneficial for both departments. Justification This strategy would procure hardware and software as well as perform pilot projects that would test the ability of the City to expand in such areas of technology. The types of hardware to be purchased are GPS receivers, patch antennas, laptops, vehicle mounts, and lightweight clients. Software would be extensions used in conjunction with ESRI’s ArcGIS software to perform specific tasks. Types of extensions are spatial analyst, network analyst, etc. ESRI Services may be purchased for help with advancement in the City’s use of ArcGIS Server Mobile. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Other 8,000 8,000 8,000 24,000 Miscellaneous 10,000 10,000 10,000 30,000 Total 18,000 18,000 18,000 54,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total General Fund 18,000 18,000 18,000 54,000 Total 18,000 18,000 18,000 54,000 Budget Impact/Other As pilot projects are preformed and found to be successful, budgets will grow as the pilots are implemented department or City-wide. Future software maintenance and hardware replacement (sustainability). The City is using two NASCAR races a year to implement new technologies. Along with training employees in these technologies, we are utilizing techniques used in damage assessment and emergency recovery during daily race weekend operations. To continue expanding on such pilot projects, we would need additional hardware and software. Other below represents ESRI services and support. Miscellaneous below represents mostly hardware and some software. Fiscal 2012 Draft Operating Budget 77

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-ST1201 Project Name Street and Alley Program Type Improvement Department Public Services-Streets Useful Life 20-25 years Contact Public Services Director Category General Priority 1 New Project: Account Number: Time-Line: Description Total Project Cost: $9,200,000 This project will rehabilitate approximately three to five percent (3-5%) of the street and alley network each year. The estimated capital maintenance costs are $33.7 million over a 20-year planning horizon in Fiscal Year 2005 dollars. This estimate is based on the needs survey conducted by Public Services in Fiscal year 2004. Continuous maintenance on these assets will prevent more costly reconstruction in the future. This project combines the former Street Resurfacing Program, the Alley Program and the Barrier Free Access Ramp Program Justification The program identifies maintenance costs for 84.79 miles of streets and 15.24 miles of alleys as of June 30, 2010. Replacement of deteriorated curbs, gutters, and sidewalks provides improved use, drainage, and the appearance of the pavement section. The Street and Alley Program schedule is driven by funding and road ratings. Total street mileage is growing each as more roads and alleys are dedicated for public maintenance due to growth. Prior Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total 2,650,000 Construction/Maintenance 1,350,000 1,300,000 1,300,000 1,300,000 1,300,000 6,550,000 Total Total 1,350,000 1,300,000 1,300,000 1,300,000 1,300,000 6,550,000 Prior Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total 2,650,000 Community Transportation Fun 1,000,000 1,000,000 1,000,000 1,000,000 1,000,000 5,000,000 General Fund 350,000 300,000 300,000 300,000 300,000 1,550,000 Total Total 1,350,000 1,300,000 1,300,000 1,300,000 1,300,000 6,550,000 Budget Impact/Other The improvement schedule is based on the Fiscal Year 2004 ratings and Community Transportation Funds committed by area legislators. The annual funding split is proposed to be $700,000 from the General Fund and $1,000,000 from Community Transportation Funds in Fiscal year 2012. 78 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-ST1202 Project Name Concrete Construction and Replacement Program Type Maintenance Department Public Services-Streets Useful Life 30+ years Contact Public Services Director Category General Priority 2 New Project: No Account Number: Time-Line: Continuous Description Total Project Cost: $400,000 This program replaces and rehabilitates deteriorated sidewalks and curbs throughout the City using in-house labor and private contractors. This is in accordance with the ADA. Delaying or eliminating the project will result in continued complaints and insurance claims from citizens and visitors. In addition, further deterioration of the sidewalk network will occur. Justification This program promotes the interconnection of the sidewalk network to conform to ISTEA (Intermodal Surface Transportation Efficiency Act) and rehabilitates sidewalks that have root damage from City street trees. This program also facilitates compliance with the Americans with Disabilities Act as it relates to the pedestrian network as well as improving localized drainage issues. Prior Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total 50,000 Construction/Maintenance 60,000 65,000 70,000 75,000 80,000 350,000 Total Total 60,000 65,000 70,000 75,000 80,000 350,000 Prior Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total 50,000 General Fund 60,000 65,000 70,000 75,000 80,000 350,000 Total Total 60,000 65,000 70,000 75,000 80,000 350,000 Budget Impact/Other There is no impact on the operating budget as reduction in insurance claims and improved pedestrian mobility is difficult to financially quantify. The Department of Public Services maintains a prioritization list that outlines the categories of replacement. Complaints are entered on the list as they are received and prioritized by City staff. Fiscal 2012 Draft Operating Budget 79

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-ST1203 Project Name Salt Storage Facility - Schutte Park Type Equipment Department Public Services-Streets Useful Life 20-25 years Contact Public Services Director Category General Priority 3 New Project: Yes Account Number: Time-Line: Description Total Project Cost: $50,000 This project proposes the construction of a 50’ long x 50’ wide x 20’ high salt storage building at the rear of Schutte Park. The proposed construction will allow city staff to store salt indoors, greatly reducing the environmental impact of this operation. Salt is only used during winter months; however, we typically have this material on hand in varying quantities all year long. Justification Salt is currently stored down at Old PW II under a tarp within the concrete area. The current method of covering this material is inadequate and has potential environmental impacts on the St. Jones River. All runoff from this storage area goes directly into the St. Jones River. This project will likely be a requirement in our NPDES MS4 permit renewal scheduled for July 1, 2011. Moving this material indoors and under roof will reduce the environmental impact and allow this resource to be used in a more efficient manner. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Construction/Maintenance 50,000 50,000 Total 50,000 50,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total General Fund 50,000 50,000 Total 50,000 50,000 Budget Impact/Other 80 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-ST1204 Project Name Brine Manufacturing System Type Equipment Department Public Services-Streets Useful Life 10-15 years Contact Public Services Director Category General Priority 4 New Project: Account Number: Time-Line: Description Total Project Cost: $27,825 The ABS-1500 automatic batch system is designed for the manufacturing of a brine solution continuously. The brine solution is produced from a mixture of granular salt and standard tap water. The system can produce up to 4,000 gal of brine per hour. The ABS-1500 - $11,550; a 5,000 gallon heavy duty storage tank - $3,675 and the Single lane EZ load applicator system - $12,600 Justification Waiting to receive updated information from Scott Koenig. (hf 2/23/2011) Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Equip/Vehicle/Furnishings 27,825 27,825 Total 27,825 27,825 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total General Fund 27,825 27,825 Total 27,825 27,825 Budget Impact/Other Fiscal 2012 Draft Operating Budget 81

DRAFT Capital Capital Investment Plans Plans Investment FY 12 thru FY 16 City of Dover City of Dover, Delaware Project # 12-ST1205 Project Name Dump Truck Refurbishment Type Maintenance Department Public Services-Streets Useful Life 5-10 years Contact Central Services Director Category General Priority 1 New Project: Yes Account Number: 147-1800-554-40-23 Time-Line: Description Total Project Cost: $30,000 The City has three, model year 2001, five ton dump trucks purchased in 2002. These trucks have severaly deteriorated dump bodies. Each truck chassis requires minor repair. The diesel engines reflect less than 35K miles on the odometers. The averages miles drives equals approximately 4,300 per year. These diesal engines should last for 75k miles. The rusted dump bodies will be removed, sandblasted, and the frames will be repainted. New brakes, hydraulic hoses and exhaust systems will be installed. In addition, all belts and hoses will be replaced and new stainless bodies will be installed. Justification The most expensive part of the dump trucks are their engines, chassis' and drive trains. Once repaired, the vehicles could last 10 years or more. At current usage, they will only have approximately 78k miles on the odometers. The replacement costs for 3 new dump trucks is $104,476 each. Having the repairs completed on-site will save the City approximately $283,000 Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Construction/Maintenance 30,000 30,000 Total 30,000 30,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total General Fund 30,000 30,000 Total 30,000 30,000 Budget Impact/Other 82 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 14-ST1490 Project Name Silver Lake Revitalization Project Type Improvement Department Public Services-Streets Useful Life 20-25 years Contact Public Services Director Category General Priority 5 New Project: Yes Account Number: Time-Line: Description Total Project Cost: $600,000 The proposed project will remove all of the old pavement and parking areas and construct a new central parking lot and access to the boat ramp area as well as access from Kings Highway. The existing pavement condition is in poor quality, and the parking pods create a public perception problem. This project will plant trees, flowers, and shrubs below the dam on Silver Lake to Court Street along the St. Jones River in order to improve water quality and protect the stream bank. This will be a multi-year project. The department continues to receive complaints regarding the parking pods, the further deterioration of the existing pavement sections and parking areas, lack of stormwater management practices, bank erosion related to stormwater runoff and, poor site lighting. Justification Currently there are no stormwater management practices being implemented on this site, and the location adjacent to the St. Jones River causes direct stormwater discharge to an environmentally sensitive area. The proposed reconstruction and relocation of the loaded parking lot will allow for best management practices regarding stormwater management to be implemented at this site. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Future Planning/Design 50,000 50,000 200,000 Construction/Maintenance 250,000 250,000 Total Miscellaneous 100,000 100,000 Total 50,000 250,000 100,000 400,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Future Community Transportation Fun 250,000 250,000 200,000 General Fund 50,000 50,000 100,000 Total State Grant 50,000 50,000 Total 50,000 250,000 100,000 400,000 Budget Impact/Other The proposed project includes parking reconstruction, planning and design, and ultimately landscaping for this section of the St. Jones River. Fiscal 2012 Draft Operating Budget 83

Capital Investment Plans City of Dover City of Dover, Delaware DRAFT Capital Investments Plan FY 12 thru FY 16 PROJECTS BY DEPARTMENT Department Project# Priority FY 12 FY 13 FY 14 FY 15 FY 16 Total Customer Services Pay-As-You-Go Water Load Station 12-CU1201 1 30,240 30,240 Customer Services Total 30,240 30,240 Public Utilities-Wastewater Mg Inflow/Infiltration Removal 12-WW1101 4 1,000,000 1,000,000 1,250,000 1,175,000 1,250,000 5,675,000 SCADA Equipment Technology Upgrade 12-WW1102 2 84,900 87,900 172,800 Lepore Road Pump Station Replacement 12-WW1104 3 350,000 350,000 Miscellaneous Sewer System Improvements 12-WW1105 1 37,000 39,000 41,000 43,000 45,000 205,000 Wilmington College Pump Station Replacement 12-WW1290 6 25,000 100,000 125,000 Dover Brook Gardens Pump Station Upgrade 12-WW1291 7 15,000 50,000 65,000 Brandywine Pump Station Replacement 12-WW1292 8 52,000 350,000 402,000 McKee Road Pump Station Communator Replacement 12-WW1293 5 10,000 45,000 55,000 Hazlettville Road Interceptor 13-WW1390 n/a 30,000 740,000 770,000 Westover Pump Station and Force Main Upgrade 13-WW1392 n/a 65,000 703,800 768,800 Dover East Pump Station Abandonment & Sewer Line 13-WW1393 n/a 40,000 213,800 253,800 Lakeview Drive Pump Station Replacement 14-WW1580 n/a 52,000 450,000 502,000 Retreat Pump Station Replacement 15-WW1595 n/a 52,000 360,500 412,500 Rolling Acres Pump Station Replacement 16-WW1590 n/a 52,000 52,000 Public Utilities-Wastewater Mg Total 1,573,900 1,806,900 3,000,600 1,720,000 1,707,500 9,808,900 Public Utilities-Water Mgmnt Miscellaneous Distribution System Improvements 12-WD1101 1 60,000 70,000 75,000 75,000 75,000 355,000 Wellhead Redevelopment Program 12-WD1102 2 65,000 70,000 75,000 80,000 82,500 372,500 Emergency Generators (Wells) 12-WD1292 4 80,000 80,000 80,000 240,000 Water Quality Improvements 12-WQ1101 3 500,000 750,000 945,000 1,000,000 1,500,000 4,695,000 1.0 MG Elevated Water Storage Tower 13-WD1290 n/a 2,000,000 390,000 2,390,000 Piney Point Well 13-WD1390 n/a 450,000 450,000 Future Columbia Well Installation 14-WD1490 n/a 55,000 55,000 Water Treatment Plant Process Improvements 14-WQ1390 n/a 150,000 350,000 550,000 1,050,000 SCADA Equipment Technology Upgrade 15-WD1590 n/a 80,000 80,000 160,000 Public Utilities-Water Mgmnt Total 705,000 3,420,000 1,770,000 1,585,000 2,287,500 9,767,500 GRAND TOTAL 2,309,140 5,226,900 4,770,600 3,305,000 3,995,000 19,606,640 84 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover City of Dover, Delaware DRAFT Capital Investments Plan FY 12 thru FY 16 FUNDING SOURCE SUMMARY Source FY 12 FY 13 FY 14 FY 15 FY 16 Total W/WW Debt Financing 2,096,900 4,016,900 2,776,000 2,373,000 3,313,000 14,575,800 Water/Wastewater Fund 212,240 1,210,000 1,994,600 932,000 682,000 5,030,840 GRAND TOTAL 2,309,140 5,226,900 4,770,600 3,305,000 3,995,000 19,606,640 Fiscal 2012 Draft Operating Budget 85

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-CU1201 Project Name Pay-As-You-Go Water Load Station Type Improvement Department Customer Services Useful Life 15-20 years Contact Customer Service Manager Category Water/Wastewater Priority 1 New Project: Account Number: Time-Line: Description Total Project Cost: $30,240 The City of Dover provides local contractors the ability to fill water trucks from a water dispensing connection, located at the William Street warehouse. The connection is not in a secure area and operates on the honor system. Contractors are required to purchase a water ticket from the Customer Service Department. However, there are contractors that circumvent the process and fill the water trucks without purchasing a ticket. The water tickets are sold to contractors for $5.00, per truck fill. The capacities of the trucks vary with the amount of the ticket remaining at $5.00. Consumption is monitored by obtaining a meter reading each month and charging a designated department for the usage. When the amount of tickets purchased is compared to the metered consumption there is a loss of revenue. Justification This project will prevent direct access to the City of Dover water supply from the warehouse and allow the City to collect revenue for water usage. The $5.00 charge is obsolete; contractors should pay fairly for water based on truck size and gallons consumed. The new system, the Mini General, is an economical solution for low volume bulk water dispensing applications.After the customer pre-pays for water, they will be given a temporary access number and pin number. The system will only dispense the amount of water that is paid for in advance. Each transaction is date and time stamped and recorded by Water+ software. City departments may also obtain water from this location. Each department will be required to follow the same process. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Equip/Vehicle/Furnishings 30,240 30,240 Total 30,240 30,240 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Water/Wastewater Fund 30,240 30,240 Total 30,240 30,240 Budget Impact/Other 86 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-WW1101 Project Name Inflow/Infiltration Removal Type Improvement Department Public Utilities-Wastewater Mg Useful Life 50 years Contact Public Utilities Director Category Water/Wastewater Priority 4 New Project: No Account Number: 417-6900-569.40-31 Time-Line: Description Total Project Cost: $5,675,000 This project will identify and correct areas in the sanitary sewer collection system that are deteriorating and allowing groundwater to enter the sanitary sewer system through cracked pipes and/or joints. Video investigations of the lines will be performed in-house to determine the condition of subject pipes which may help with the identification of sump pumps and other illicit connections to the system which will have to be removed by individual property owners. In conjunction with the Water Quality Improvement Projects, sanitary sewer lines within the project areas will be video inspected to determine main condition. A work plan will be developed based on the results of the investigation. Justification The wet weather experienced in both 2003 and 2009/2010, highlighted the fact that we have an aging wastewater system that requires more attention to the condition of the old pipe network and more monitoring of illicit connections to the system. Inflow and infiltration are problems that all customers pay for since they are costs that are not assigned to an individual customer. Therefore, all customers are affected by expenses related to inflow and infiltration. Delaying or eliminating this project will result in continued higher treatment charges for wastewater flow to Kent County than is necessary. In addition, the reduction in available capacity in the City and county systems due to inflow and infiltration will reduce the capacity available for future growth. The wet weather which was experienced in both 2003 and 2009/2010, exemplified the fact that the aging and deteriorating sanitary sewer system allows groundwater and rain water to enter the system. This in turn results in higher treatment charges from Kent County. In FY 2011 a new groundwater inflow adjustment charge was established as a result. It is critical to continue making improvements on a regular and planned basis to improve the integrity of the wastewater system. Weather occurs in a cyclical fashion and discrepancies between fees collected and charges received will likely happen again when groundwater and precipitation levels rise. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Construction/Maintenance 1,000,000 1,000,000 1,250,000 1,175,000 1,250,000 5,675,000 Total 1,000,000 1,000,000 1,250,000 1,175,000 1,250,000 5,675,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total W/WW Debt Financing 1,000,000 1,000,000 1,250,000 1,175,000 1,250,000 5,675,000 Total 1,000,000 1,000,000 1,250,000 1,175,000 1,250,000 5,675,000 Budget Impact/Other The project will reduce the operating budget over time due to the reduction in costs for sewage treatment paid to Kent County. All savings are cumulative. Fiscal 2012 Draft Operating Budget 87

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-WW1102 Project Name SCADA Equipment Technology Upgrade Type Improvement Department Public Utilities-Wastewater Mg Useful Life 10-12 years Contact Public Utilities Director Category Water/Wastewater Priority 2 New Project: No Account Number: 417-6900-569.40-31 Time-Line: Description Total Project Cost: $484,800 This project involves the replacement of antiquated and/or obsolete remote terminal units (RTUs) at sewage pumping stations with new up-to- date serviceable SCADA equipment. Microwave radios, antennas, and enclosures would be upgraded as needed. The RTU and radio are the reporting equipment for the SCADA system (Supervisory Control and Data Acquisition) which reports, on a constant basis, the status of alarms at the City's pumping stations. The RTUs that are being replaced are outdated and unable to be repaired. Most of the equipment is installed in two steel cabinets mounted outside and are corroding. The new equipment is installed within a single fiberglass NEMA 4 enclosure. Justification Replace failing antiquated equipment with completely new alarm reporting equipment to provide reliable SCADA system reporting and to prevent the need for costly non budgeted emergency repairs. Equipment is becoming old, not supported by the manufacturer, and obsolete. Each Year; order equipment and construct cabinets and back-plates by December; complete installation by June. Stations being completed in FY 2012: DelTech Pump Station, Turnberry Pump Station, Baltray Pump Station, Westminster Pump Station, Emerald Point Pump Station and Kurt Drive Pump Station. This is an ongoing project that started in FY 2008, and will be completed in FY 2013. Prior Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total 312,000 Construction/Maintenance 16,000 16,600 32,600 Miscellaneous 68,900 71,300 140,200 Total Total 84,900 87,900 172,800 Prior Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total 312,000 W/WW Debt Financing 84,900 87,900 172,800 Total Total 84,900 87,900 172,800 Budget Impact/Other 88 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-WW1104 Project Name Lepore Road Pump Station Replacement Type Improvement Department Public Utilities-Wastewater Mg Useful Life 20-25 years Contact Public Utilities Director Category Water/Wastewater Priority 3 New Project: No Account Number: 417-6900-569.40-31 Time-Line: Description Total Project Cost: $402,000 A replacement of this station was identified in the 2009 Wastewater Master Plan, and the current proposal is to completely replace the aging station with a new Smith & Loveless Station, as well as address problems in the immediate upstream gravity sanitary sewer lines. Justification The existing pumps are oversized and inefficient. Therefore, new pumps will be sized for the correct capacity of the wet well. The brick wet well is subject to the groundwater infiltration. The upstream gravity line has a depression that collects grease. Delaying or eliminating this project would result in the continued deterioration of the infrastructure necessitating the need for more extensive repairs in the future. This project will have a slight impact on our Inflow and Infiltration problem. Prior Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total 52,000 Construction/Maintenance 350,000 350,000 Total Total 350,000 350,000 Prior Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total 52,000 W/WW Debt Financing 350,000 350,000 Total Total 350,000 350,000 Budget Impact/Other Fiscal 2012 Draft Operating Budget 89

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-WW1105 Project Name Miscellaneous Sewer System Improvements Type Improvement Department Public Utilities-Wastewater Mg Useful Life Unknown Contact Public Utilities Director Category Water/Wastewater Priority 1 New Project: WW1105 Account Number: 417-6900-569.40-35 Time-Line: Description Total Project Cost: $414,500 This project will primarily address emergency sanitary sewer infrastructure repairs including sanitary sewer mains and laterals within major roadways, major pump station and force main failures and associated appurtenances. These funds can also be used to partner with private developers to oversize future mains or to install associated improvements to meet the long term goals of the utility. Justification Emergency repairs are performed by private contractors or in-house crews as dictated by the scope of work. All costs for over sizing will be paid through negotiated cost and public utilities agreements. Due to the age of the sanitary sewer system, it can be expected that system failures will occur resulting in capital expenses to repair or replace the failed component(s). In addition, missing opportunities to oversize or reroute mains will result in higher construction costs in the future. Delaying or eliminating this project would result in reduced ability to properly address system failures and missed opportunities to expand the system. This is an ongoing annual program. Emergency repairs are addressed as they occur. This project will primarily address emergency sanitary sewer infrastructure repairs including sanitary sewer mains and laterals within major roadways, major pump station and force main failures and associated appurtenances. These funds can also be used to partner with private developers to oversize future mains or to install associated improvements to meet the long term goals of the utility. Prior Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total 209,500 Construction/Maintenance 37,000 39,000 41,000 43,000 45,000 205,000 Total Total 37,000 39,000 41,000 43,000 45,000 205,000 Prior Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total 209,500 W/WW Debt Financing 37,000 39,000 41,000 43,000 45,000 205,000 Total Total 37,000 39,000 41,000 43,000 45,000 205,000 Budget Impact/Other 90 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-WW1290 Project Name Wilmington College Pump Station Replacement Type Improvement Department Public Utilities-Wastewater Mg Useful Life 20-25 years Contact Public Utilities Director Category Water/Wastewater Priority 6 -- New Project: No Account Number: 417-6900-569.40-31 Time-Line: Description Total Project Cost: $125,000 The proposed project includes the in kind replacement of the grinder pumping station installed with the construction of the Baltray Subdivision in 1988. The station is approaching its anticipated life expectancy of 20-25 years. The grinder pumps, rail system, and electric controls and communator will be replaced. Justification Replace the aging station with new components to prevent the need for costly non budgeted repairs to maintain operation. Because of the age of the pump station, certain parts are no longer obtainable, and replacement of equipment is costly. Grinder pumps require periodic repairs and replacement to maintain efficient operation. During previous pump removal, staff has noticed leaking seals and instability in the rail system for the pumps due to corrosion. Although grinder pumps are less costly than standard pumps used elsewhere, they are only appropriate under certain conditions. As a grinder pump is still effective at this location, it will be replaced in kind. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Planning/Design 25,000 25,000 Construction/Maintenance 100,000 100,000 Total 25,000 100,000 125,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Water/Wastewater Fund 25,000 100,000 125,000 Total 25,000 100,000 125,000 Budget Impact/Other Fiscal 2012 Draft Operating Budget 91

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-WW1291 Project Name Dover Brook Gardens Pump Station Upgrade Type Improvement Department Public Utilities-Wastewater Mg Useful Life 20-25 years Contact Public Utilities Director Category Water/Wastewater Priority 7 -- New Project: No Account Number: 417-6900-569.40-31 Time-Line: Description Total Project Cost: $65,000 This project would construct a force main priming loop to insure that adequate back pressure is provided to the check valves to maintain prime on the vacuum primed Smith & Loveless pumps and upgrade to maintain or increase capacity. The loop is to create a high point in the force main above the pumps to provide a column of water against the check valves. The existing force main was originally installed with a constant slope away from the station to the receiving gravity sewer manhole. The force main drains by gravity away from the check valves providing very little static water pressure to hold check valves closed. Justification Reduce maintenance time of cleaning check valves weekly and on-call or overtime pay when the pumps lose prime. Staff has observed numerous high wet well alarms due to pump loss of prime. Construction to be provided by in-house crew. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Planning/Design 15,000 15,000 Construction/Maintenance 50,000 50,000 Total 15,000 50,000 65,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Water/Wastewater Fund 15,000 50,000 65,000 Total 15,000 50,000 65,000 Budget Impact/Other 92 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-WW1292 Project Name Brandywine Pump Station Replacement Type Improvement Department Public Utilities-Wastewater Mg Useful Life 20-25 years Contact Public Utilities Director Category Water/Wastewater Priority 8 -- New Project: Account Number: 417-6900-569.40-31 Time-Line: Description Total Project Cost: $402,000 The proposed project includes the replacement of the Smith & Loveless package pumping station installed in 1977. The station has exceeded its life anticipated expectancy of 20-25 years and is in need of a capacity upgrade due to the increased growth in the basin. Justification Replace the aged station with a completely new station to prevent the need for costly non budgeted repairs to maintain operation. Due to the age of the pump station, certain parts are no longer obtainable, and replacement of equipment is costly. This station was installed for the Dover Country Club Apartments when City sewer was made available to this area. The site was previously outside the City's service area and had its own onsite sewer treatment system. Over the life span of this station, it has seen increased flows with the construction of Mallard Pond, Marsh Creek, and Westwind Meadows, and the extension of service to Fox Hall Drive and possible infiltration. Based on the monthly runtime hours, the station is currently operating at 130 percent of desired capacity. Staff has observed numerous pump clogs and failures in the past years. The Dover Country Club and Brandywine Condo sewer lines are old and possibly influenced by infiltration. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Planning/Design 52,000 52,000 Construction/Maintenance 350,000 350,000 Total 52,000 350,000 402,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Water/Wastewater Fund 52,000 350,000 402,000 Total 52,000 350,000 402,000 Budget Impact/Other Fiscal 2012 Draft Operating Budget 93

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-WW1293 Project Name McKee Road Pump Station Communator Replacement Type Improvement Department Public Utilities-Wastewater Mg Useful Life 20-25 years Contact Public Utilities Director Category Water/Wastewater Priority 5 New Project: No Account Number: 417-6900-569.40-31 Time-Line: Description Total Project Cost: $55,000 The proposed project includes the replacement of the communator at the influent line to the pumping station installed in 1995. This acts as a screen/grinder at the influent side of the station, cutting or stopping large debris from entering the wet well and clogging the pumps. The communator motor has run 24/7 since the initial startup of the pumping station. Justification Replace the aging equipment to prevent the need for costly unbudgeted repairs to maintain operation. Unbudgeted costly repairs to communator and damage to a pump when failure occurs. Due to the age of the station, certain parts are no longer obtainable, and replacement of equipment is costly. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Planning/Design 10,000 10,000 Construction/Maintenance 45,000 45,000 Total 10,000 45,000 55,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Water/Wastewater Fund 10,000 45,000 55,000 Total 10,000 45,000 55,000 Budget Impact/Other 94 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 13-WW1390 Project Name Hazlettville Road Interceptor Type Improvement Department Public Utilities-Wastewater Mg Useful Life 90+ years Contact Public Utilities Director Category Water/Wastewater Priority n/a New Project: Yes Account Number: 417-6900-569.40-35 Time-Line: Description Total Project Cost: $770,000 This project, identified in the 2009 Wastewater Master Plan, identified sections of 15” gravity wastewater main as being overloaded in peak conditions, due to a negative slope in the pipe. This project calls for the upgrade of roughly 1,320 linear feet of wastewater main. The proposed upgrade will install 21” main at proper slope to provide adequate capacity and allow for future growth in the basin. Justification This project has been identified by the 2009 Wastewater Master Plan that the section of pipes is flowing nearly full, due to negative slope. This project will allow for proper capacity to handle current flow as well to allow for growth. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Planning/Design 30,000 30,000 Construction/Maintenance 740,000 740,000 Total 30,000 740,000 770,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Water/Wastewater Fund 30,000 740,000 770,000 Total 30,000 740,000 770,000 Budget Impact/Other Fiscal 2012 Draft Operating Budget 95

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 13-WW1392 Project Name Westover Pump Station and Force Main Upgrade Type Improvement Department Public Utilities-Wastewater Mg Useful Life 20-25 years Contact Public Utilities Director Category Water/Wastewater Priority n/a New Project: No Account Number: 417-6900-569.40-31 Time-Line: Description Total Project Cost: $768,800 The proposed project includes the upgrade of the Smith & Loveless pumping station and force main installed in 1994. The pump station's available capacity will be consumed with the build out of the Village of Cannon Mills and will be in need of additional capacity in order to be able receive additional flow from the west. The project will include replacement of interior six-inch suction and discharge piping with eight-inch pipe, upgrade 1,400 feet of six-inch force main to 12-inch diameter pipe from the station to Electric Avenue. Justification Provide adequate capacity to receive additional sewage flow from the immediate vicinity due to development and annexation. Possible pipe rupture due to high head pressures and water hammer. A rupture could cause the station to flood causing damage to motors and controls or spilling raw sewage into the Puncheon Run stream. This project is related to the Comprehensive Plan Update. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Planning/Design 65,000 65,000 Construction/Maintenance 703,800 703,800 Total 65,000 703,800 768,800 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Water/Wastewater Fund 65,000 703,800 768,800 Total 65,000 703,800 768,800 Budget Impact/Other 96 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 13-WW1393 Project Name Dover East Pump Station Abandonment & Sewer Line Type Improvement Department Public Utilities-Wastewater Mg Useful Life 90+ years Contact Public Utilities Director Category Water/Wastewater Priority n/a New Project: No Account Number: 417-6900-569.40-35 Time-Line: Description Total Project Cost: $253,800 The proposed project includes the abandonment and removal of the existing Smith & Loveless package capsular pumping station. This scope of work will also include the removal of the existing wet well. The station will be eliminated due to the construction to occur on the Rojan Meadows Subdivision site. East Dover MHP will connect to the new Rojan Meadows pump station by installing approximately 400 lf of 12” gravity sanitary sewer. The existing Dover East station has exceeded its anticipated life expectancy of 20-25 years and the removal of this station can be justified because of the pump station being constructed at the Rojan Meadows Subdivision site. The pump station at Rojan Meadows will be sized to handle the Dover East wastewater and will discharge directly into the Central Transmission Bypass. Justification The removal of the existing pump station will prevent the need for maintenance, and costly repairs to the system. The gravity sanitary sewer line will be beneficial to the City of Dover because of the low maintenance costs compared to the costs of maintaining and operating the existing pump station. Maintenance and expense for operating a station is no longer required. This station was installed with the development of the East Dover Mobile Home Park in 1973. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Planning/Design 40,000 40,000 Construction/Maintenance 213,800 213,800 Total 40,000 213,800 253,800 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Water/Wastewater Fund 40,000 213,800 253,800 Total 40,000 213,800 253,800 Budget Impact/Other Fiscal 2012 Draft Operating Budget 97

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 14-WW1580 Project Name Lakeview Drive Pump Station Replacement Type Improvement Department Public Utilities-Wastewater Mg Useful Life 20-25 years Contact Public Utilities Director Category Water/Wastewater Priority n/a New Project: No Account Number: TBD Time-Line: Description Total Project Cost: $502,000 This project calls for replacement of the Smith & Loveless package pumping station installed in 1971. The station has exceeded its life anticipated expectancy of 20-25 years and is need of a capacity upgrade due to high peak inflow rates. Justification Replace the aged station with a completely new station to prevent the need for costly unbudgeted repairs to maintain operation. Due to the age of the station, certain parts are no longer obtainable and replacement of equipment is costly. Design and bid in FY 2014; construction in FY 2015. This station is located within the roadway of Lakeview Drive. The design portion of this project is to address the relocation of this station. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Planning/Design 52,000 52,000 Construction/Maintenance 450,000 450,000 Total 52,000 450,000 502,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Water/Wastewater Fund 52,000 450,000 502,000 Total 52,000 450,000 502,000 Budget Impact/Other 98 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 15-WW1595 Project Name Retreat Pump Station Replacement Type Improvement Department Public Utilities-Wastewater Mg Useful Life 20-25 years Contact Public Utilities Director Category Water/Wastewater Priority n/a New Project: No Account Number: TBD Time-Line: Description Total Project Cost: $412,500 The proposed project includes the replacement of the Smith & Loveless package pumping station installed in 1978. The station has exceeded its life expectancy of 20-25 years and is in need of a capacity upgrade due to the increased growth in the basin. Justification Replace the aged station with a completely new station to prevent the need for costly non budgeted repairs to maintain operation. Due to the age of the pump station, certain parts are no longer obtainable and replacement of equipment is costly. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Planning/Design 52,000 52,000 Construction/Maintenance 360,500 360,500 Total 52,000 360,500 412,500 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total W/WW Debt Financing 360,500 360,500 Water/Wastewater Fund 52,000 52,000 Total 52,000 360,500 412,500 Budget Impact/Other Fiscal 2012 Draft Operating Budget 99

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 16-WW1590 Project Name Rolling Acres Pump Station Replacement Type Improvement Department Public Utilities-Wastewater Mg Useful Life 20-25 years Contact Public Utilities Director Category Water/Wastewater Priority n/a New Project: No Account Number: 417-6900-569.40-31 Time-Line: Description Total Project Cost: $412,500 This project calls for replacement of the Smith & Loveless package pumping station installed in 1973 in order to handle the commercial areas from Harrington Realty Shopping Center to the Howard Johnson Hotel. The station has exceeded its life anticipated expectancy of 20-25 years and is in need of a capacity upgrade due to the high peak inflow rates. Justification Replace the aged station with a completely new station to prevent the need for costly unbudgeted repairs to maintain operation. Due to the age of the station, certain parts are no longer obtainable, and replacement of equipment is costly. This station experiences periods of high inflow rates due to the hotel occupancy and is susceptible to possible inflow/infiltration. Staff has observed numerous pump high wet well alarms due to high inflows and increased runtimes during wet months. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Future Planning/Design 52,000 52,000 360,500 Total 52,000 52,000 Total Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Future Water/Wastewater Fund 52,000 52,000 360,500 Total 52,000 52,000 Total Budget Impact/Other 100 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-WD1101 Project Name Miscellaneous Distribution System Improvements Type Improvement Department Public Utilities-Water Mgmnt Useful Life Unknown Contact Public Utilities Director Category Water/Wastewater Priority 1 New Project: No Account Number: 417-6800-568.40-34 Time-Line: Description Total Project Cost: $883,948 This project will primarily address emergency distribution system infrastructure repairs including water mains and services within major roadways and associated appurtenances. This project will also install improvements identified by the flushing program such as valve insertions and hydrant installations. These funds can also be used to partner with private developers to oversize future mains or to install associated improvements to meet the long term goals of the utility. Justification Due to the age of the water system, it can be expected that system failures will occur resulting in capital expenses to repair or replace the failed component(s). Implementing improvements identified by the flushing program will aide in improved operational control of the system. In addition, missing opportunities to oversize or reroute mains will result in higher construction costs in the future. Delaying or eliminating this project would result in reduced ability to properly address system failures and missed opportunities to expand the distribution system. This is an ongoing annual program. Emergency repairs are addressed as they occur. Emergency repairs are performed by private contractors or in-house crews as dictated by the scope of work. All costs for over sizing will be paid through negotiated cost and public utilities agreements. Prior Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total 528,948 Construction/Maintenance 60,000 70,000 75,000 75,000 75,000 355,000 Total Total 60,000 70,000 75,000 75,000 75,000 355,000 Prior Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total 528,948 W/WW Debt Financing 60,000 70,000 75,000 75,000 75,000 355,000 Total Total 60,000 70,000 75,000 75,000 75,000 355,000 Budget Impact/Other Fiscal 2012 Draft Operating Budget 101

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-WD1102 Project Name Wellhead Redevelopment Program Type Improvement Department Public Utilities-Water Mgmnt Useful Life 20-25 years Contact Public Utilities Director Category Water/Wastewater Priority 2 New Project: No Account Number: 417-6800-568.40-34 Time-Line: Description Total Project Cost: $768,462 This project will provide for rehabilitation and repair of each deep wellhead in an effort to maintain operations and/or increase the yield of each well as it relates to the permitted allocation. Justification The well screening and gravel pack requires cleaning over time due to a buildup of mineral deposits and foreign materials such as clay and silt. This maintenance effort is critical to ensure that production can continue to meet demand. It is also necessary to maintain the operational aspects of each well and provide repairs as needed to minimize downtime to maintain system capacity. Delaying or eliminating this project would result in the continued deterioration of the well screen, gravel pack, and well yield over time. It would also result in increased well downtime, emergency repairs, and decreased capacity. These issues can lead to increased flow pattern changes and water quality concerns. Improved operating efficiencies at the wellhead will slightly reduce power costs, but this savings has not been quantified. FY 2008; total well inspection and testing performed. FY 2009: Motors at Wells #6A and #9 were rebuilt, and wells #13R and #15 were redeveloped. FY 2010: Well #10. FY 2011: Well #4 redevelopment and well piping improvements at various well locations. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Construction/Maintenance 65,000 70,000 75,000 80,000 82,500 372,500 Total 65,000 70,000 75,000 80,000 82,500 372,500 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total W/WW Debt Financing 65,000 70,000 75,000 80,000 82,500 372,500 Total 65,000 70,000 75,000 80,000 82,500 372,500 Budget Impact/Other 102 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-WD1292 Project Name Emergency Generators (Wells) Type Equipment Department Public Utilities-Water Mgmnt Useful Life 10-12 years Contact Public Utilities Director Category Water/Wastewater Priority 4 New Project: No Account Number: 417-6800-568.40-31 Time-Line: Description Total Project Cost: $240,000 This project, identified in the 2006 Water Master Plan Update, would provide emergency generators for large production wells. Justification This project will provide emergency power to wells for continued water production and reliability in the event of power disruptions or other emergencies. Portable or fixed generators are currently not available to most of the deep wells. All generators purchased will be permanent fixtures at each site. Generator purchased in FY 2012 will support Well #2, FY 2013 will support Well #6 and FY 2014 will support Well #10. Currently, a portable generator is stationed at Well #10, after installation of permanent generator at Well #10; the portable generator will be used at medium sized production wells as needed. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Miscellaneous 80,000 80,000 80,000 240,000 Total 80,000 80,000 80,000 240,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Water/Wastewater Fund 80,000 80,000 80,000 240,000 Total 80,000 80,000 80,000 240,000 Budget Impact/Other Fiscal 2012 Draft Operating Budget 103

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-WQ1101 Project Name Water Quality Improvements Type Improvement Department Public Utilities-Water Mgmnt Useful Life 90+ years Contact Public Utilities Director Category Water/Wastewater Priority 3 New Project: No Account Number: 417-6800-568.40-31 Time-Line: Description Total Project Cost: $4,695,000 This project was first identified by staff and the 2006 Water Master Plan Update, and has since become further refined with the FY 2006 Water Quality Evaluation. Projects to be included under this category primarily consist of replacement or relining of old unlined cast iron water main within the City’s water distribution system; system upgrades to improve system control; and utilization of a consultant to provide additional design and evaluation services, as needed. Recent research and data collections have produced a Water Main Rehabilitation Priority List, based on several criterions to identify water mains that are in need of replacement or relining. Pipes will be upgraded according to the severity of the pipe condition, as well as coordination with the City of Dover’s Public Services Street Rehabilitation Program. Between FY 2008 and FY 2011, the deep well contact chamber designs were completed and installed completed. Water mains have been replaced over this time frame in Washington Street, Pennsylvania Avenue, South Street, Pear Street, West Street, Hazel Road, Maryland Avenue and American Avenue. Operational efforts, such as flushing, will continue to occur on a routine basis. Justification Water quality complaints have eroded consumer confidence in the City’s water supply as the water is perceived to be aesthetically unpleasant. In order to reduce complaints and potentially alleviate this problem, it is necessary to implement the improvements identified by staff, the 2006 Water Master Plan Update, and the FY 2006 Water Quality Evaluation. Delaying or eliminating this project will prolong customer dissatisfaction and further erode confidence in the City’s water supply. In addition, main rehabilitation and replacement, ensuring pipes do not significantly exceed the expected life cycle, is critical to provide a reliable supply of water for our customers and for fire suppression. Water leaks and breaks on older lines can have a significant impact on our ability to serve over time. As part of the Water Main Rehabilitation Priority List, water lines were identified throughout the City that requires replacement/relining. Using this as a guide the following water line rehabilitation projects are scheduled for FY 2012: William Street Construction, West Street East Alley Construction, Fairview East & West Alley Design, Lakewood Place Design and Governors Ave. W Alley Design. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Planning/Design 86,000 65,000 50,000 125,000 150,000 476,000 Construction/Maintenance 414,000 685,000 895,000 875,000 1,350,000 4,219,000 Total 500,000 750,000 945,000 1,000,000 1,500,000 4,695,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total W/WW Debt Financing 500,000 750,000 945,000 1,000,000 1,500,000 4,695,000 Total 500,000 750,000 945,000 1,000,000 1,500,000 4,695,000 Budget Impact/Other Addressing the brown water and associated water quality concerns of the City’s water system will not only require capital improvements to the system but also operational changes. Some operation changes will result in no net effect on the operating budget, while others will need to be addressed in the development of future operating budgets. Such items include tools and supplies necessary to improve system sampling and monitoring as well as tools and supplies necessary to improve system-wide flushing operations. 104 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 13-WD1290 Project Name 1.0 MG Elevated Water Storage Tower Type Improvement Department Public Utilities-Water Mgmnt Useful Life 90+ years Contact Public Utilities Director Category Water/Wastewater Priority n/a New Project: No Account Number: 417-6800-568.40-31 Time-Line: Description Total Project Cost: $3,085,000 The proposed project, identified by staff and confirmed by the 2006 Water Master Plan Update, will construct a new 1.0 million gallon elevated storage tank within the distribution system. Justification This project was determined necessary by the 2006 Water Mater Plan Update in order to meet future storage volume requirements based upon demands and to aid in reducing low pressure areas and enhance fire suppression capability. Delaying or eliminating this project will result in preventing growth within the system, particularly, fire suppression measures will be compromised. This project is related to the Piney Point Well. Construction is planned for FY 2013 and FY 2014 The planning, site selection and land acquisition was conducted between FY 2009 and FY 2011. For bonding purposes, the construction of the tank has been divided between two fiscal years. Prior Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total 695,000 Construction/Maintenance 2,000,000 390,000 2,390,000 Total Total 2,000,000 390,000 2,390,000 Prior Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total 695,000 W/WW Debt Financing 2,000,000 390,000 2,390,000 Total Total 2,000,000 390,000 2,390,000 Budget Impact/Other Fiscal 2012 Draft Operating Budget 105

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 13-WD1390 Project Name Piney Point Well Type Improvement Department Public Utilities-Water Mgmnt Useful Life 50 years Contact Public Utilities Director Category Water/Wastewater Priority n/a New Project: Account Number: Time-Line: Description Total Project Cost: $645,000 This project, identified by staff and confirmed by the 2006 Water Master Plan Update, proposes the drilling of a new Piney Point Aquifer Production Well to increase production capacity up to our current permitted allocation as well as increase system pressure and stabilize the chlorine residuals of the City. Justification A reduction in long-term yield from our Piney Point Well is causing a greater reliance on our more costly aquifers. Delaying or eliminating this project would result in the continued reduction in our production capabilities under our permitted allocation, as well as our ability to meet projected demand increases. This project is related to the 1.0 MG Elevated Water Storage Tank. Planning started in FY 2009. Design continued in FY 2010 and FY 2011. Construction to be completed in FY 2013. The proposed wellhead is planned to be located in Schutte Park. It is intended that the yield from a new production well will allow us to abandon one of our poorly performing wells. Prior Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total 195,000 Construction/Maintenance 450,000 450,000 Total Total 450,000 450,000 Prior Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total 195,000 Water/Wastewater Fund 450,000 450,000 Total Total 450,000 450,000 Budget Impact/Other 106 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 14-WD1490 Project Name Future Columbia Well Installation Type Improvement Department Public Utilities-Water Mgmnt Useful Life 20-25 years Contact Public Utilities Director Category Water/Wastewater Priority n/a New Project: No Account Number: 417-6800-568.40-31 Time-Line: Description Total Project Cost: $55,000 This project, identified by staff and confirmed by the 2006 Water Master Plan Update, proposes the drilling of new shallow well to increase production capacity at the Water Treatment Plant to design levels of 5.0 Million Gallons per Day. This project is to be completed in conjunction with the Water Treatment Plant Process Improvements. Justification To meet increased water demand and fire suppression requirements. Delaying or eliminating this project would result in the continued reduction in our production capabilities under our permitted allocation, as well as limiting the City’s growth. This project is related to the Water Treament Plant Process Improvements. Planning is proposed for FY 2014. Design and site procurement are planned for FY 2017. Construction to be completed in FY 2018. The specific location of a proposed wellhead has not been determined at this time. The location will be selected in the planning and design phase. In addition, the yield from a new production well may allow us to abandon some of our poorly performing wells. Land costs are based upon the need of 1/4 acre of land for the project. This project will be designed in FY 2014 to coincide with the Water Treatment Plant Process Improvements Design, Construction is planned for FY 18. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Planning/Design 25,000 25,000 Land Acquisition 30,000 30,000 Total 55,000 55,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Water/Wastewater Fund 55,000 55,000 Total 55,000 55,000 Budget Impact/Other Fiscal 2012 Draft Operating Budget 107

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 14-WQ1390 Project Name Water Treatment Plant Process Improvements Type Improvement Department Public Utilities-Water Mgmnt Useful Life 20-25 years Contact Public Utilities Director Category Water/Wastewater Priority n/a New Project: No Account Number: TBD Time-Line: Description Total Project Cost: $1,050,000 This project, identified in the 2006 Water Master Plan Update, proposes process improvements to the existing Water Treatment Plant. Due to limitations with the Ozone Contactors, the capacity at the Water Treatment Plant is limited to 4.0 Million Gallons per day, as opposed to 5.0 Million Gallons per day, as originally designed. A consultant will be utilized to determine the best means and improvements necessary to increase the capacity. This project is to be performed in conjunction with the future Columbia Well installation. Justification Process improvements will allow for capacity enhancements as well as improved ability to meet regulatory requirements. Delaying or eliminating this project can result in production capacity decreases, which could limit growth, and/or regulatory compliance. Planning is proposed for FY 2014. Construction to begin in FY 2015. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Planning/Design 150,000 150,000 Construction/Maintenance 350,000 550,000 900,000 Total 150,000 350,000 550,000 1,050,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Water/Wastewater Fund 150,000 350,000 550,000 1,050,000 Total 150,000 350,000 550,000 1,050,000 Budget Impact/Other 108 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 15-WD1590 Project Name SCADA Equipment Technology Upgrade Type Equipment Department Public Utilities-Water Mgmnt Useful Life 10-12 years Contact Public Utilities Director Category Water/Wastewater Priority n/a New Project: Yes Account Number: 417-6800-568.40-31 Time-Line: Description Total Project Cost: $160,000 This project involves the replacement of antiquated and/or obsolete equipment related to the SCADA (Supervisory Control and Data Acquisition) system, which controls water production. This equipment includes, but not limited to, Remote Telemetry Units (RTUs), Master Telemetry Unit (MTU) and Radios. SCADA is used for reporting, on a constant basis, the status of the City of Dover’s water production wells as well as the Water Treatment Plant. The equipment being replaced would be outdated, or unable to be repaired. Justification Replace failing and antiquated equipment to improve monitoring ability and system control to comply with regulatory and reporting requirements and to prevent the need for costly non budgeted emergency repairs. Due to the age of some of the equipment, only used parts are available. Lack of alarms regarding problems at water production wells and the water treatment plant. Failures would provide no advance warnings of failures in the field at water production sites. Previous Remote Control and Monitoring Projects, Routine operational replacement of old exhausted equipment. Water Treatment Plant Process Improvements. Each Year: order equipment for delivery by December; complete installation by June. It is estimated that upgrades will be made at deep well sites and the Water Treatment Plant, as part of this program. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Miscellaneous 80,000 80,000 160,000 Total 80,000 80,000 160,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Water/Wastewater Fund 80,000 80,000 160,000 Total 80,000 80,000 160,000 Budget Impact/Other Fiscal 2012 Draft Operating Budget 109

Capital Investment Plans City of Dover City of Dover, Delaware DRAFT Capital Investment Plans FY 12 thru FY 16 PROJECTS BY DEPARTMENT Department Project# Priority FY 12 FY 13 FY 14 FY 15 FY 16 Total Public Utilities- Electric Eng Substation PT & CT Replacement 12-EE1101 5 267,715 267,715 Lighting Project and Rehabilitation 12-EE1103 4 50,000 50,000 50,000 50,000 50,000 250,000 Equipment Replacement 12-EE1192 3 40,000 40,000 40,000 40,000 40,000 200,000 Generataor Replacement 12-EE1290 2 50,000 50,000 Frazier Substation Reliability Upgrade 12-EE1291 9 155,000 610,247 765,247 Distribution Feeder Replacement Program 12-EE1292 8 277,510 277,510 277,510 277,510 277,510 1,387,550 Distribution Capacitors and Controls 12-EE1293 10 100,000 100,000 100,000 100,000 100,000 500,000 Transmission Line Maintenance Program 12-EE1294 7 75,000 75,000 75,000 75,000 75,000 375,000 SCADA Master Hardware Replacement 12-EE1596 6 75,000 75,000 Distribution Upgrades 12-EV1101 1 500,000 500,000 500,000 500,000 500,000 2,500,000 Outage Management & Automatic Voice Reponse 13-EE1390 n/a 250,000 250,000 69 kV Substation Switch Replacement 13-EE1391 n/a 80,000 80,000 80,000 240,000 Horsepond Substation Reliability Upgrade 13-EE1392 n/a 170,000 591,812 761,812 Division Street Substation Fence 13-EE1595 n/a 70,000 70,000 General Scott Switchgear 14-EE1490 n/a 800,000 300,000 1,100,000 Horsepond to Cartanza 69 kV Rebuild 15-EE1590 n/a 330,467 330,467 System Automation 15-EE1591 n/a 300,000 150,000 450,000 69 kV Cable Replacement North Street 15-EE1593 n/a 85,000 480,710 565,710 System Operations Monitoring 15-EE1594 n/a 30,000 30,000 McKee Run Yard Rebuild 16-EE1592 n/a 450,000 450,000 Public Utilities- Electric Eng Total 1,590,225 2,222,757 2,514,322 2,167,977 2,123,220 10,618,501 Public Utilities-Electric T&D New Developments 12-EE1111 1 600,000 600,000 600,000 600,000 600,000 3,000,000 Public Utilities-Electric T&D Total 600,000 600,000 600,000 600,000 600,000 3,000,000 Public Utilities-Power Plant McKee Run Unit 3 Boiler Air Heater 12-EG1201 2 440,000 440,000 McKee Run Unit 3 Turbine Inspection 12-EG1202 3 348,000 673,000 1,021,000 Units 1 & 2 Life Extension 12-EG1203 n/a 184,000 52,000 182,000 149,000 22,000 589,000 McKee Run Unit 3 Boiler Systems 12-EG1204 5 130,000 163,000 97,000 390,000 McKee Run Unit 3 Auxillary System Components 12-EG1205 4 113,000 143,000 261,000 25,000 542,000 Unit 3 FD & ID Fan Control Damper Upgrade 12-EG1206 2 92,000 92,000 Unit 3 DCS Computers & Software Upgrades 12-EG1207 1 85,000 85,000 McKee Run Unit 3 Air Heater Expansion Joint 12-EG1208 n/a 70,000 70,000 Miscellaneous Capital Equipment Relacements 12-EG1209 1 70,000 70,000 70,000 70,000 55,000 335,000 McKee Run Demineralizer Control Replacement 12-EG1210 2 65,000 65,000 Van Sant Unit 11 Component Replacements 12-EG1211 9 50,000 97,000 143,000 290,000 McKee Run Switchyard Blast Walls 12-EG1212 n/a 50,000 50,000 McKee Run Preservation of Structures 12-EG1213 n/a 38,000 42,000 30,000 110,000 Units 1 & 2 Cooling Tower Life Extension 12-EG1214 2 25,410 37,260 91,000 75,000 228,670 Unit 3 Cooling Water Line Life Extension 12-EG1215 n/a 25,000 350,000 375,000 McKee Run Unit 3 Stack Repairs 12-EG1216 1 25,000 50,000 75,000 110 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover Department Project# Priority FY 12 FY 13 FY 14 FY 15 FY 16 Total Van Sant Capacity Increase 13-EG1390 n/a 550,000 550,000 Unit 3 Cooling Tower Life Extension 13-EG1391 1 417,390 461,290 878,680 McKee Run Units 1 & 2 Stack Repairs 13-EG1392 n/a 75,000 75,000 Van Sant Unit 11 Major Overhaul/Inspection 14-EG1490 n/a 150,000 850,000 1,000,000 2,000,000 McKee Run Hot Water Boilers 14-EG1491 n/a 70,000 70,000 McKee Run Unit 3 High Energy Piping Inspection 14-EG1492 n/a 40,000 360,000 400,000 Metering System Upgrades 14-EG1493 n/a 25,000 125,000 150,000 Units 1 & 2 Boiler Repairs 15-EG1590 n/a 10,000 160,000 170,000 McKee Run Building Equipment Replacement 16-EG1690 n/a 110,000 110,000 Public Utilities-Power Plant Total 1,810,410 2,180,650 1,839,290 1,736,000 1,595,000 9,161,350 GRAND TOTAL 4,000,635 5,003,407 4,953,612 4,503,977 4,318,220 22,779,851 Fiscal 2012 Draft Operating Budget 111

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-EE1101 Project Name Substation PT & CT Replacement Type Maintenance Department Public Utilities- Electric Eng Useful Life 20-25 years Contact Public Utilities Director Category Electric Priority 5 New Project: No Account Number: 487-8300-563.70-27 Time-Line: Description Total Project Cost: $784,813 This project replaces aging metering/system protection equipment in the older substations. The equipment to be replaced measures the line voltage and current which is then interpreted by the relays for system protection. Additionally, the lightning arrestors will be replaced which protects the equipment during lightning strikes. This is the final year of a three year project. Justification This equipment has a normal 30-year life and has exceeded that in all of our substations except the newest substations. By replacing the equipment during normal scheduled maintenance shut downs, it will prevent larger outages due to equipment failure. Such equipment has caused large outages by faulting due to its age. Additionally, many of the current components have not been tested for PCB’s which could result in expensive cleanup charges should they fail. Materials to be ordered in September 2011. Equipment will start arriving in the spring 2012 and be installed during the regular scheduled substation maintenance schedules until the project is completed. Prior Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total 517,098 Construction/Maintenance 267,715 267,715 Total Total 267,715 267,715 Prior Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total 517,098 Electric I & E Fund 267,715 267,715 Total Total 267,715 267,715 Budget Impact/Other 112 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-EE1103 Project Name Lighting Project and Rehabilitation Type Maintenance Department Public Utilities- Electric Eng Useful Life 10-12 years Contact Public Utilities Director Category Electric Priority 4 New Project: No Account Number: 487-8300-563.50-76 Time-Line: Description Total Project Cost: $650,000 This fund was developed to replace and repair existing street lights or install new lights upon customer request. This fund will remain active as long as there are improvements to be made. Private area lighting requests are a source of revenue for the City. Areas completed are Greens of Dover, Farmview, Twelve Oaks, Old Mill Acres I, White Oak Apartments, Westfield, Fairview, Cranberry Run, Millcreek, Independence Village and Governors Avenue (South 100 Block), Deerfield, Central Middle School, Fox Hall, Hidden Oaks, and a portion of North Governors Ave. Areas to be completed this budget year include The Meadows, Turnberry, Baltray, Acorn Farms, Bicentennial and some improvements to The Green. Justification The Electric Division receives numerous requests for lighting improvements. These requests are due to the lights aging, and as they age they put out less light and become unreliable. There are many developments that are in need of street light improvements. This fund would also provide funding for new large security light requests. Consequences of delaying or eliminating this project include constant complaints of poor street lighting and multiple failures due to antiquated lights. Prior Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total 400,000 Construction/Maintenance 50,000 50,000 50,000 50,000 50,000 250,000 Total Total 50,000 50,000 50,000 50,000 50,000 250,000 Prior Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total 400,000 Electric I & E Fund 50,000 50,000 50,000 50,000 50,000 250,000 Total Total 50,000 50,000 50,000 50,000 50,000 250,000 Budget Impact/Other Fiscal 2012 Draft Operating Budget 113

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-EE1192 Project Name Equipment Replacement Type Maintenance Department Public Utilities- Electric Eng Useful Life Unknown Contact Public Utilities Director Category Electric Priority 3 New Project: No Account Number: 487-8300-563.70-27 Time-Line: Description Total Project Cost: $280,000 Replacement of capital equipment valued between $5,000 and $25,000. Justification Extended equipment and/or unit outage time will result from lack of funding this project. This will have a direct effect on the cost of energy during the extended outage time as well as increase future energy capacity charges. This project is required to fund the replacement of capital items that are expected to reach their useful life and will need to be replaced to maintain system reliability Prior Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total 80,000 Equip/Vehicle/Furnishings 40,000 40,000 40,000 40,000 40,000 200,000 Total Total 40,000 40,000 40,000 40,000 40,000 200,000 Prior Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total 80,000 Electric I & E Fund 40,000 40,000 40,000 40,000 40,000 200,000 Total Total 40,000 40,000 40,000 40,000 40,000 200,000 Budget Impact/Other 114 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-EE1290 Project Name Generataor Replacement Type Equipment Department Public Utilities- Electric Eng Useful Life 15-20 years Contact Public Utilities Director Category Electric Priority 2 New Project: No Account Number: 487-8300-563.40-25 Time-Line: Description Total Project Cost: $50,000 Replace the existing Public Utilities Administration Building’s back-up generator. Justification The Public Utilities building houses the 24 hour system operations facility, for the city’s electric and water/wastewater infrastructure. The existing 1975 back-up generator has reached its mechanical limits and is now requiring numerous unplanned cost, to ensure that it is operational. the Public Utilities building were to experience an electrical outage and this back-up generator were to fail, the electric and water/wastewater departments would not be able to monitor or remotely control their respective systems or communicate with customers and staff. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Equip/Vehicle/Furnishings 50,000 50,000 Total 50,000 50,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 50,000 50,000 Total 50,000 50,000 Budget Impact/Other Fiscal 2012 Draft Operating Budget 115

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-EE1291 Project Name Frazier Substation Reliability Upgrade Type Improvement Department Public Utilities- Electric Eng Useful Life 20-25 years Contact Public Utilities Director Category Electric Priority 9 -- New Project: No Account Number: 487-8300-563.70-27 Time-Line: Description Total Project Cost: $765,247 The high side of the substation will be upgraded to include transmission line protection breakers as well as the transformer breaker. Justification When the transmission line experiences a fault this substation loses power until the short circuit is found and the appropriate switching is accomplished. With the installation of the two new line breakers the faulted transmission line will be isolated from the substation and the customers will not experience an interruption of service. Consequences of delaying or eliminating thie project will be accepting the outages in the northwest section of the system during transmission line faults. The design will begin in July 2011; materials will be ordered in July 2012 and construction to be completed by June 2013. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Planning/Design 155,000 155,000 Construction/Maintenance 610,247 610,247 Total 155,000 610,247 765,247 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 155,000 610,247 765,247 Total 155,000 610,247 765,247 Budget Impact/Other 116 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-EE1292 Project Name Distribution Feeder Replacement Program Type Improvement Department Public Utilities- Electric Eng Useful Life 20-25 years Contact Public Utilities Director Category Electric Priority 8 -- New Project: No Account Number: 487-8300-563.90-25 Time-Line: Description Total Project Cost: $1,387,550 Substation feeders are defined as the three-phase lines that carry the load from the substations to the customers’ neighborhood. They interconnect to other substations to provide load redundancy should there be a failure of an adjacent substation. Many of the older substation feeders have smaller conductors that cannot carry the load that is required during system peaks and emergency situations. This project would systematically upgrade these conductors to increase the capacity of the feeders as well as ultimately reducing system losses. Lastly, many of the feeder components have reached the end of their useful life and require substantial maintenance. Justification Due to the age and condition of the current feeders, delaying this systematic maintenance/upgrade program will result in reduced system utilization as well as detrimentally impacting future reliability. These lines are typically older, smaller, and are reaching the end of their life. This program will provide the needed systematic maintenance to the conductors, cross arms, switches, and insulators, as well as increasing system capacity hence resulting in more efficient operations by reducing line losses. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Construction/Maintenance 277,510 277,510 277,510 277,510 277,510 1,387,550 Total 277,510 277,510 277,510 277,510 277,510 1,387,550 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 277,510 277,510 277,510 277,510 277,510 1,387,550 Total 277,510 277,510 277,510 277,510 277,510 1,387,550 Budget Impact/Other Fiscal 2012 Draft Operating Budget 117

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-EE1293 Project Name Distribution Capacitors and Controls Type Improvement Department Public Utilities- Electric Eng Useful Life 15-20 years Contact Public Utilities Director Category Electric Priority 10 -- New Project: No Account Number: 48-8300-563.60-82 Time-Line: Description Total Project Cost: $964,995 Install distribution capacitors throughout the system to correct poor power factor on distribution circuits. Install capacitor controllers capable of two-way communication to provide real-time monitoring and remote control operation. These controllers will be capable of switching the capacitors on and off to comply with system requirements. This project will also replace outdated substation meters with units capable of advanced metering such as power factor and harmonics to further analyze system performance. Lastly, distribution line recorders will be purchased and installed to provide power factor recordings to fine tune this operation. Justification Additional capacitance is required in order to meet system power factor requirements at the Delmarva Power and Light interchange point. This was substantiated through a load-flow study conducted by Shaw in early 2004 and distribution study by Wilson & Wilson in 2006. The current capacitor controls are not providing the granularity required to turn them off and on as required to meet both the power quality requirements of our customers and DP&L requirements. Additional controls are required to fine tune the systems operation. Without the additional capacitor banks and more importantly controls, the City may experience a low/high voltage problem at the customer level and/or the possibility of having to pay power factor penalties to Delmarva Power and Light. Prior Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total 464,995 Construction/Maintenance 100,000 100,000 100,000 100,000 100,000 500,000 Total Total 100,000 100,000 100,000 100,000 100,000 500,000 Prior Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total 464,995 Electric I & E Fund 100,000 100,000 100,000 100,000 100,000 500,000 Total Total 100,000 100,000 100,000 100,000 100,000 500,000 Budget Impact/Other 118 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-EE1294 Project Name Transmission Line Maintenance Program Type Maintenance Department Public Utilities- Electric Eng Useful Life 20-25 years Contact Public Utilities Director Category Electric Priority 7 -- New Project: No Account Number: 487-8300-563.70-35 Time-Line: Description Total Project Cost: $375,000 Replace aging porcelain insulators on the transmission pole lines with new polymer insulators. Justification Insulators have a defined equipment life due to sun and weather conditions breaking down the porcelain and base bonding cement. Insulators installed in 1960's and 1970's are due for replacement because of this deterioration. We have experienced several transmission outages due to insulator failure. Replacing the insulators should extend the life an additional 30 years. Outages may occur if insulators are not replaced and fail due to deterioration. Beginning in FY 2012 through FY 2017, we will replace the insulators on the older transmission lines. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Miscellaneous 75,000 75,000 75,000 75,000 75,000 375,000 Total 75,000 75,000 75,000 75,000 75,000 375,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 75,000 75,000 75,000 75,000 75,000 375,000 Total 75,000 75,000 75,000 75,000 75,000 375,000 Budget Impact/Other Fiscal 2012 Draft Operating Budget 119

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-EE1596 Project Name SCADA Master Hardware Replacement Type Unassigned Department Public Utilities- Electric Eng Useful Life 5 years Contact Public Utilities Director Category Electric Priority 6 -- New Project: Yes Account Number: 487-8300-563.80-38 Time-Line: Description Total Project Cost: $75,000 This project would replace the aging Master station hardware. The Master station receives all the analog data, alarms and control for all electrical substations and wastewater lift stations. The master station in comprised of Dual Host Servers, Dual Operator consoles, paging system, web server, 2-Firewalls for DMZ and One remote access/support firewall. Justification The equipment has reached the end of its expected life and has already experienced a failure of one of the servers which required substantial expense to repair. It should be noted that this computer system operates 24/7; the additional firewalls are required to meet required system cyber security. If the system fails we will not be able to monitor or control electrical substations and we will not be able to view alarms for wastewater lift stations. This failure could result in electrical outages or wastewater overflows. The equipment will be ordered and replaced during the FY 12 budget year. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Construction/Maintenance 75,000 75,000 Total 75,000 75,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 75,000 75,000 Total 75,000 75,000 Budget Impact/Other 120 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-EV1101 Project Name Distribution Upgrades Type Improvement Department Public Utilities- Electric Eng Useful Life 20-25 years Contact Public Utilities Director Category Electric Priority 1 New Project: No Account Number: 487-8300-563.90-25 Time-Line: Description Total Project Cost: $4,554,000 This project involves the systemic replacement of overhead lines with underground lines whenever services are being moved, wire is damaged, trees cause a high number of outages, or development is in progress, and when it is beneficial to the Utility to convert to underground. This can involve a single line section or an entire residential neighborhood. Annual outage records are reviewed and selected areas are scheduled for upgrade to underground service. Additionally, this program funds the replacement of existing underground conductors and equipment that have reached their useful life and have started failing and require replacement. This project will be ongoing over the 12 months of the budget year. This account is used to upgrade any trouble areas during the year. The following developments are to be upgraded: Huntley Circle and Autumn woods Apts. Justification The number of storm and tree-related outages has been greatly reduced under this program and further improvements can be made to insure the most reliable electric service possible. Reliability has become one of most important factors to electric customers, second only to safety. The utility has responded by attempting to provide the most reliable system possible. Underground cable replacement is necessary as the useful, reliable, life of the original underground cable was 20-30 years. By proactively replacing this cable we will minimize outages and improve system reliability. In addition to cable replacement, overhead lines are replaced with underground to minimize outages caused by tree growth or animal contact. Lastly, overhead lines that have reached the end of their useful life are replaced with underground instead of rebuilding the overhead. : Continued outages lead to increased complaints from our customers and will lead to customer dissatisfaction. There will be increased costs for repairs made under outage conditions as well as loss of electric revenue. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Construction/Maintenance 500,000 500,000 500,000 500,000 500,000 2,500,000 Total 500,000 500,000 500,000 500,000 500,000 2,500,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 500,000 500,000 500,000 500,000 500,000 2,500,000 Total 500,000 500,000 500,000 500,000 500,000 2,500,000 Budget Impact/Other Fiscal 2012 Draft Operating Budget 121

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 13-EE1390 Project Name Outage Management & Automatic Voice Reponse Type Improvement Department Public Utilities- Electric Eng Useful Life 5 years Contact Public Utilities Director Category Electric Priority n/a New Project: No Account Number: 487-8300-563.40-25 Time-Line: Description Total Project Cost: $250,000 To implement an outage management system that overlays the public utilities newly installed GIS mapping system. This project will be completed in FY 2013. Justification This outage management system will increase the electric department’s efficiency in managing outages. The system will provide the operators a precise troubleshooting algorithm, to allow for nearly immediate identification of the outage causes and quick dispatch of restoration personnel. The system will also provide an automatic voice response to manage the inrush of telephone calls, when an outage is being experienced. Therefore, additional public utilities’ staff will no longer be required to postpone their work obligations, to relocate to the system operation center or assist in receiving telephone calls. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Miscellaneous 250,000 250,000 Total 250,000 250,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 250,000 250,000 Total 250,000 250,000 Budget Impact/Other 122 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 13-EE1391 Project Name 69 kV Substation Switch Replacement Type Improvement Department Public Utilities- Electric Eng Useful Life 20-25 years Contact Public Utilities Director Category Electric Priority n/a New Project: No Account Number: 487-8300-563.70-35 Time-Line: Description Total Project Cost: $240,000 This project will be replacing obsolete 69kV switches in the substation/transmission system. Justification The majority of the switches are very old, making for difficult operation and frequent maintenance to ensure operation as needed. Delaying this program will result in switch failure possibly resulting in wide spread power outages. The system has experienced more frequent switch failures in recent years. The new switches will be gang operated switches which are electrically better to operate and most importantly increase safety to the operator. The switches that are to be replaced have reached the life expectancy and have a potential of failure if not replaced. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Miscellaneous 80,000 80,000 80,000 240,000 Total 80,000 80,000 80,000 240,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 80,000 80,000 80,000 240,000 Total 80,000 80,000 80,000 240,000 Budget Impact/Other Fiscal 2012 Draft Operating Budget 123

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 13-EE1392 Project Name Horsepond Substation Reliability Upgrade Type Improvement Department Public Utilities- Electric Eng Useful Life 20-25 years Contact Public Utilities Director Category Electric Priority n/a New Project: No Account Number: 487-8300-563.70-27 Time-Line: Description Total Project Cost: $761,812 The high-side of the substation will be upgraded to include two transmission line protection breakers. Justification When the transmission line experiences a fault this substation loses power until the short circuit is found and the appropriate switching is accomplished. With the installation of the line breakers the faulted transmission line will be isolated from the substation and the customers will not experience an interruption of service. Consequences of delaying or eliminating this project will result in accepting the outages in the southeast section of the system during transmission line faults. The design and long lead time materials will be completed in FY 2013 and the majority of the materials will be purchased and construction completed in FY 2014. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Planning/Design 70,000 60,000 130,000 Construction/Maintenance 100,000 531,812 631,812 Total 170,000 591,812 761,812 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 170,000 591,812 761,812 Total 170,000 591,812 761,812 Budget Impact/Other 124 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 13-EE1595 Project Name Division Street Substation Fence Type Improvement Department Public Utilities- Electric Eng Useful Life 20-25 years Contact Public Utilities Director Category Electric Priority n/a New Project: No Account Number: Time-Line: Description Total Project Cost: $70,000 This project will replace the existing fence at the Division Street Substation. Justification This project will replace the existing fence at Division Street Substation with a decorative fence, similar to the fence that was erected at St. Jones Substation. The existing fence no longer meets the National Electric Safety Code height requirements and is generally in poor condition. Existing structure does not meet the National Electric Safety Code (NESC). Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Other 70,000 70,000 Total 70,000 70,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 70,000 70,000 Total 70,000 70,000 Budget Impact/Other Fiscal 2012 Draft Operating Budget 125

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 14-EE1490 Project Name General Scott Switchgear Type Improvement Department Public Utilities- Electric Eng Useful Life 20-25 years Contact Public Utilities Director Category Electric Priority n/a New Project: No Account Number: Time-Line: Description Total Project Cost: $1,100,000 This project will replace the metal clad switchgear and replace the distribution breakers as they have reached the end of their useful life. Justification This station carries the industrial and residential load on the west side of Dover. The station distribution switch gear was installed in 1985 and the replacement of the switch gear should extend the life of the equipment to 2033. Additionally, the breakers have numerous moving parts, including plastic components that tend to fail with age resulting in mis-operation of the breaker. By replacing the General Scott’s aging switchgear, it will extend the life of the switchgear, and replacing the breakers will facilitate correct fault operation. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Construction/Maintenance 800,000 800,000 Miscellaneous 300,000 300,000 Total 800,000 300,000 1,100,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 800,000 300,000 1,100,000 Total 800,000 300,000 1,100,000 Budget Impact/Other 126 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 15-EE1590 Project Name Horsepond to Cartanza 69 kV Rebuild Type Improvement Department Public Utilities- Electric Eng Useful Life 20-25 years Contact Public Utilities Director Category Electric Priority n/a New Project: No Account Number: TBD Time-Line: Description Total Project Cost: $330,467 This project will replace the poles, conductor, and insulators from Horsepond Substation to Long Point Road.This project will begin and reach completion in FY 2015. Justification Currently, the conductor size from Horsepond substation to Long Point rd limits the capacity that can be carried on feeder 4. An upgrade from the existing 636 ACSR to 795 ACSR would lift this limit and match the conductor from Cartanza Substation to Horsepond Substation. The poles have nearly reached the life expectancy. The batch of poles from Horsepond to Long Point Road have been known to have numerous problems with woodpecker destruction. The annual pole testing program has noted deficiencies in the above ground condition of these poles. Aging poles and hardware may fail causing outage in east Dover. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Planning/Design 75,000 75,000 Construction/Maintenance 225,425 225,425 Other 30,042 30,042 Total 330,467 330,467 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 330,467 330,467 Total 330,467 330,467 Budget Impact/Other Fiscal 2012 Draft Operating Budget 127

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 15-EE1591 Project Name System Automation Type Improvement Department Public Utilities- Electric Eng Useful Life 5-10 years Contact Public Utilities Director Category Electric Priority n/a New Project: No Account Number: TBD Time-Line: Description Total Project Cost: $450,000 This project will engineer and install a self healing or "smart" distribution system. This project will begin in FY 2015 and reach completion in FY 2020. Justification This project will include an engineering study to be performed using a system model to develop a scheme that will allow the distribution system to be self healing in the event of a fault. Following the study, automation equipment will be purchased to detect problems on the system, isolate the affected area, and reenergize lines not affected. This will improve the reliability of the city’s local electric grid, minimize customer outages, and increase customer satisfaction. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Planning/Design 300,000 150,000 450,000 Total 300,000 150,000 450,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 300,000 150,000 450,000 Total 300,000 150,000 450,000 Budget Impact/Other 128 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 15-EE1593 Project Name 69 kV Cable Replacement North Street Type Improvement Department Public Utilities- Electric Eng Useful Life 30+ years Contact Public Utilities Director Category Electric Priority n/a New Project: No Account Number: TBD Time-Line: Description Total Project Cost: $565,710 This project will replace the aging 69 KV underground cables from North Street switching yard to Kraft’s and Proctor & Gamble’s (customer owned) substations. Justification Proctor & Gamble and Kraft are two (2) of the City of Dover’s 69 KV customers and it is our obligation to provide them with adequate and reliable service. The cables were installed in 1973 and have had two repairs. The first repair was in 1986 and the second repair was in 1992. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Planning/Design 85,000 85,000 Construction/Maintenance 480,710 480,710 Total 85,000 480,710 565,710 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 85,000 480,710 565,710 Total 85,000 480,710 565,710 Budget Impact/Other Fiscal 2012 Draft Operating Budget 129

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 15-EE1594 Project Name System Operations Monitoring Type Equipment Department Public Utilities- Electric Eng Useful Life 5 years Contact Public Utilities Director Category Electric Priority n/a New Project: No Account Number: Time-Line: Description Total Project Cost: $30,000 This project will replace the system operations monitoring screens.Completion is schedule for FY2015. Justification This project replaces the existing monitoring screens in system operations, with projection screens. City staff uses an array of these devices to view and operate the electric system and the lift stations. Additionally, the Public Utilities recently added 6 security cameras surrounding its facility and 2 security cameras at the interconnecting substation, which is our connection to the bulk electric system. These monitoring screens are also utilize in these security hardening measures. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Equip/Vehicle/Furnishings 30,000 30,000 Total 30,000 30,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 30,000 30,000 Total 30,000 30,000 Budget Impact/Other 130 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 16-EE1592 Project Name McKee Run Yard Rebuild Type Improvement Department Public Utilities- Electric Eng Useful Life 25+ years Contact Public Utilities Director Category Electric Priority n/a New Project: No Account Number: TBD Time-Line: Description Total Project Cost: $450,000 The purpose of this project is to refurbish McKee Run switching yard. The engineering will be completed in FY 2015. Construction will be the following year, FY 2016. Justification The City of Dover’s electrical system has undergone a complete conversion to a 69KV transmission network. Hence, eliminating the old 22KV transmission network. Therefore, the 22KV system located at McKee Run Generating Plant should also be eliminated and a second 12470/69 KV step-up transformer should be installed, provided that Units 1 & 2 are still in operation. The estimate is based on using the old Mid City Step up transformer. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Planning/Design 250,000 250,000 Miscellaneous 200,000 200,000 Total 450,000 450,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 450,000 450,000 Total 450,000 450,000 Budget Impact/Other Fiscal 2012 Draft Operating Budget 131

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-EE1111 Project Name New Developments Type Improvement Department Public Utilities-Electric T&D Useful Life 30+ years Contact Public Utilities Director Category Electric Priority 1 New Project: No Account Number: 4878200-562.Several Time-Line: Description Total Project Cost: $4,634,800 This project purchases materials and equipment that are used to provide electric service to new housing developments, businesses, and industrial developments. Additionally, a portion of this expense is offset by the extension payments whereby new developers pay a $1,100 per residential lot connection fee, or business and industrial developers pay the total material expense for line extensions. This is an ongoing project and effects three separate accounts: 487-8200-562.60-31, 60-34, and 60-46. Justification During the course of each budget year, new developers request line extensions for new electric projects. Some are new projects, while other projects may have received plan approval previously but were not completed for any number of reasons. Consequences of delaying or eliminating this project include developers would not be able to receive electric service to new facilities. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Construction/Maintenance 600,000 600,000 600,000 600,000 600,000 3,000,000 Total 600,000 600,000 600,000 600,000 600,000 3,000,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 600,000 600,000 600,000 600,000 600,000 3,000,000 Total 600,000 600,000 600,000 600,000 600,000 3,000,000 Budget Impact/Other 132 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-EG1201 Project Name McKee Run Unit 3 Boiler Air Heater Type Maintenance Department Public Utilities-Power Plant Useful Life Unknown Contact Public Utilities Director Category Electric Priority 2 New Project: Yes Account Number: 487-8101-591.40-31 Time-Line: Description Total Project Cost: $440,000 This project will perform the needed replacement of the boiler air heater casing, internal components, and structural members which were identified during a planned unit inspection in October 2010. These repairs are required to prevent further deterioration of the air heater structure, maintain the integrity of the air heater casing, and continued availability of the boiler to be dispatched for generation. Justification This project will be performed concurrently with other maintenance activities scheduled during the planned maintenance outage period. Delaying this project will result in further deterioration of boiler performance and could result in the failure of the air heater and subsequent unit forced out of service with loss of generation for an extended period of time. Would expect this project to be funded outside the normal operating budget. This project will be scheduled to take place during the spring of 2012 to coincide with the planned outage of Unit 3. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Construction/Maintenance 350,000 350,000 Miscellaneous 90,000 90,000 Total 440,000 440,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 440,000 440,000 Total 440,000 440,000 Budget Impact/Other Fiscal 2012 Draft Operating Budget 133

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-EG1202 Project Name McKee Run Unit 3 Turbine Inspection Type Maintenance Department Public Utilities-Power Plant Useful Life Unknown Contact Public Services Director Category Electric Priority 3 New Project: No Account Number: 487-8101-591.40-31 Time-Line: Description Total Project Cost: $1,209,000 This project will inspect turbine, generator, and auxiliary equipment to determine repairs needed to keep the unit operational and to assess remaining life of the unit. Assess repair quotes, if repairs are needed, to determine best available options. This project will be completed in two phases, an initial limited inspection followed by an extensive detailed inspection and repair planned outage. The first phase will utilize borescope equipment to determine condition of components that can be observed through limited access locations along the turbine casing and through turbine inlet valve/s. This inspection will provide a general condition assessment of a portion of the highly stress components of the turbine and may provide insight into the extent of replacement parts needed to successfully execute phase 2. Phase 2 to be completed one year later will include a full disassembly and inspection of the turbine and auxiliary equipment and a limited disassembly of the Generator. Added scope items to 2016- minor turbine inspections-$160,000 and 2017 condenser vacuum pump refurbishments-$28,000. Scheduled for spring of 2011 for phase 1 and spring of 2012 for phase 2. This project was previously in the 5 year plan as a 2014 project. The project price is an estimated cost based on budgetary vendor pricing and does not include the cost of any major turbine component parts. Justification An assessment of the unit needs to be performed to determine condition of the highly stressed turbine components to assure continued reliability. Documented condition of rotor blading during last inspection noted deterioration of 9th stage blades and temporary repairs performed. A significant probability that the blades should be replaced. Additionally, high pressure rotor bore has never been inspected and should be performed per industry standards. Consequences of delaying or eliminating this project include possible catastrophic equipment failure and indefinite loss of unit availability. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Future Construction/Maintenance 256,000 467,000 723,000 188,000 Other 32,000 111,000 143,000 Total Miscellaneous 60,000 95,000 155,000 Total 348,000 673,000 1,021,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Future Electric I & E Fund 348,000 673,000 1,021,000 188,000 Total 348,000 673,000 1,021,000 Total Budget Impact/Other 134 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-EG1203 Project Name Units 1 & 2 Life Extension Type Maintenance Department Public Utilities-Power Plant Useful Life Unknown Contact Public Utilities Director Category Electric Priority n/a New Project: No Account Number: 487-8101-591.40-31 Time-Line: Description Total Project Cost: $2,453,000 Replace or procure capital equipment. Equipment includes the following: 2011-Turbine valve and first stage inspection-$170k, Oil lubricating system components- $10k 2012 – ID/FD fans and motors-$114,000, Boiler feed pumps and motors- $22,000 2012 - Condensate pumps and motors-$20k, K Heater level controllers-$20k, Circulating water pump motor-$8k 2013 - Boiler Inspection -$150k, condensate pumps and motors-$20k, Circulating water pump and motor-$32k 2014 – Boiler major inspection- $150k, Circulating water pump and motor-$32k 2015 – Main steam piping inspection and pipe hanger repairs-$105k, Boiler feed pump and motors-$44k 2016 – Boiler feed pumps and motors-$22k Beyond 2016- Major turbine/generator inspections-$1400k, Feed pump recirculation valves-$60k, FD fan motor -$12k, Steam air heater coils- $50,000, condensate pump and motor-$80k, Circulating water pumps and motor-$82k Justification This project is required to fund the replace of capital items that are expected to reach their useful life in 2011 to 2014 and will need to be replaced to maintain plant system and unit reliability. Extended equipment and /or unit outage time will result from lack of funding this project. This will have a direct effect on the cost of energy during the extended outage time as well as increase future energy capacity charges. Prior Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Future 180,000 Construction/Maintenance 184,000 52,000 182,000 149,000 22,000 589,000 1,684,000 Total Total 184,000 52,000 182,000 149,000 22,000 589,000 Total Prior Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Future 180,000 Electric I & E Fund 184,000 52,000 182,000 149,000 22,000 589,000 1,684,000 Total Total 184,000 52,000 182,000 149,000 22,000 589,000 Total Budget Impact/Other Fiscal 2012 Draft Operating Budget 135

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-EG1204 Project Name McKee Run Unit 3 Boiler Systems Type Maintenance Department Public Utilities-Power Plant Useful Life Unknown Contact Public Utilities Director Category Electric Priority 5 New Project: No Account Number: 487-8101-591.40-31 Time-Line: Description Total Project Cost: $962,000 This project will perform inspections of boiler systems to evaluate the remaining life of critical boiler and supporting system components. Subsequent to those inspections, repair/ replacement costs will be developed for the major boiler components. Additionally, major critical equipment of supporting systems which have already been identified as needing replacement or refurbishment will be addressed in this project. Major equipment includes the following: Boiler, ID and FD fans and motors, boosted overfire air fan and motor. Equipment repairs added to this project beyond 2016, include major boiler inspection, chemical cleaning and repairs to air heater. This is a multi-year project beginning in 2012 and continuing into 2017. In general, most work activities will require planned outages and therefore will be scheduled to coincide with planned outages. Justification Critical system equipment represent components that, if they fail, will result in lose of generation and or capacity. Identifying the condition of critical components will allow for proper prioritization of maintenance activities and resources. Delaying this project could result in the failure of critical unit equipment and subsequent loss of generation and or capacity. More importantly, component failure could also result in safety risk to personnel This project will performed concurrently with several other projects intended to determine the condition of the all McKee Run Unit 3 critical equipment. Reference McKee Run Unit 3 Turbine Inspection Project and McKee Run Unit 3 Auxiliary System Component Project. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Future Construction/Maintenance 90,000 113,000 87,000 290,000 572,000 Other 10,000 15,000 25,000 Total Miscellaneous 30,000 35,000 10,000 75,000 Total 130,000 163,000 97,000 390,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Future Electric I & E Fund 130,000 163,000 97,000 390,000 572,000 Total 130,000 163,000 97,000 390,000 Total Budget Impact/Other 136 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-EG1205 Project Name McKee Run Unit 3 Auxillary System Components Type Maintenance Department Public Utilities-Power Plant Useful Life Unknown Contact Public Utilities Director Category Electric Priority 4 New Project: No Account Number: 487-8101-591.40-31 Time-Line: Description Total Project Cost: $598,000 This project will perform inspections and repairs of Unit auxiliary system components that have been identified as critical through the plant life assessment study. Critical auxiliary systems components are those components that could result in unit load reduction or outage with consequential loss of capacity and / or generating although they would not individually affect the long range financial viability of the unit. Components identified include Boiler feed pumps and motors, condensate pumps and motors, circulating water pumps and motors, feedwater heater #5. This project captures the costs of the replacement/ refurbishment multiple components.This is a multi-year project beginning in 2012 and continuing into 2015. Justification Critical system components that, if they fail, will result in loss of generation and or capacity. Addressing these assets in a systematic fashion will result in minimizing forced outages and eliminating major maintenance expenses associated with component failure. Performing work work as scheduled will also levelize maintenance expenditures. Delaying this project could result in the failure of critical unit equipment and subsequent lose of generation and or capacity. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Future Construction/Maintenance 75,000 80,000 130,000 24,000 309,000 56,000 Other 3,000 6,000 6,000 1,000 16,000 Total Miscellaneous 35,000 57,000 125,000 217,000 Total 113,000 143,000 261,000 25,000 542,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Future Electric I & E Fund 113,000 143,000 261,000 25,000 542,000 56,000 Total 113,000 143,000 261,000 25,000 542,000 Total Budget Impact/Other Fiscal 2012 Draft Operating Budget 137

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-EG1206 Project Name Unit 3 FD & ID Fan Control Damper Upgrade Type Improvement Department Public Utilities-Power Plant Useful Life Unknown Contact Public Utilities Director Category Electric Priority 2 New Project: No Account Number: 487-8101-591.40-31 Time-Line: Description Total Project Cost: $92,000 Replace the 8 existing pneumatic Forced Draft (FD) & Induced Draft (ID) Fan control & isolation operators with electric drive operators. Justification To have a more repeatable control of the fan control damper position and a more reliable controller. Extreme weather conditions have affected the operability and repeatability of these large pneumatic controllers. Additionally, parts for the existing controllers are becoming hard to find. The electric drive operators will not be affected by weather and they will provide repeatable control with far less hysteresis than the pneumatic drives. This will provide greater capability to tune the boiler combustion process resulting in improved unit efficiency and stack emissions. Completing this project will result in a more reliable system that will improve the efficiency of the fans and boiler and will help ensure compliance with our current air permits. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Miscellaneous 92,000 92,000 Total 92,000 92,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 92,000 92,000 Total 92,000 92,000 Budget Impact/Other 138 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-EG1207 Project Name Unit 3 DCS Computers & Software Upgrades Type Improvement Department Public Utilities-Power Plant Useful Life Unknown Contact Public Utilities Director Category Electric Priority 1 New Project: No Account Number: 487-8101-591.40-31 Time-Line: Description Total Project Cost: $85,000 This project will replace the 7 existing Digital Control System (DCS) computers (servers-4, clients-2 and logic developer-1) and upgrade the ABB software that is being used to control the Boiler Master/ Electro Hydraulic Control (EHC) System and the Burner Management System that are located in Unit 3 control room (clients) and in the Net 90 control room (server and logic developer). This will ensure that when Unit 3 is called upon to operate that the plants staff will be able to start on bring Unit 3 on line with no outages. The project is estimated to be completed in 2012. The computer and ABB controls upgrade would allow the system to operate faster and be more reliable. Additionally, life cycle of these computer systems is typically 5 to 6 years. Justification The DCS computers were installed in March of 2003 as part of the Over-Fired Air Project. These computers are in service 24/7 and due to their run time and the life expectancy of the computers, the need to change out the computer and upgrade the ABB control system is consistent with COD IT protocol of changing out computers after five years. By upgrading the computers and the control software, the plant will have a more reliable system. Included in the software upgrade is an improvement in the redundancy of the EHC Computers. Due to the age of the computers, one of the computers could crash resulting in Unit 3 not be available to run when called upon. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Miscellaneous 85,000 85,000 Total 85,000 85,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 85,000 85,000 Total 85,000 85,000 Budget Impact/Other Fiscal 2012 Draft Operating Budget 139

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-EG1208 Project Name McKee Run Unit 3 Air Heater Expansion Joint Type Maintenance Department Public Utilities-Power Plant Useful Life Unknown Contact Public Utilities Director Category Electric Priority n/a New Project: Yes Account Number: 487-8101-591.40-31 Time-Line: Description Total Project Cost: $205,000 This project will replace the Unit 3 boiler air heater, hot air outlet expansion joint which has reached the end of its’ useful life. During Unit 3 operations in August of 2010, a thermographic survey detected multiple cracks in this expansion joint. The work is scheduled to be completed in the spring of 2011. The added expansion joint replacements will be scheduled for 2012 (air heater hot gas inlet ) and 2016 (air heater hot gas outlet). Justification This expansion joint has failed in multiple locations, allowing hot air to escape from the ductwork going to the boiler. This has a direct impact on the performance of the Unit, limiting capacity and reducing efficiency. Replacement of this expansion joint is necessary in order to recover unit efficiency. This project will be implemented in 2011 and be completed in 2017. Prior Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Future 65,000 Construction/Maintenance 70,000 70,000 70,000 Total Total 70,000 70,000 Total Prior Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Future 65,000 Electric I & E Fund 70,000 70,000 70,000 Total Total 70,000 70,000 Total Budget Impact/Other 140 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-EG1209 Project Name Miscellaneous Capital Equipment Relacements Type Equipment Department Public Utilities-Power Plant Useful Life Unknown Contact Public Utilities Director Category Electric Priority 1 New Project: No Account Number: 487-8101-591.40-31 Time-Line: Description Total Project Cost: $486,000 Replace or procure capital equipment valued between $5,000 and $25,000. Equipment includes the following: Fiscal 2011- cooling water booster pumps- $20k, Control valves- $15k, Unit 1 boiler feed pump-25k, boiler safety and control valves-$16k Fiscal 2012- Station critical pumps and motors-$40k, cooling tower fan drives- $6k, HVAC and process Equipment motors and breakers-$10k, minor boiler tube repairs-$14k Fiscal 2013- #1 and #3 elevator mechanical components-20k, Units 1,2 and 3 Pilot gas piping and instrumentation component inspections- $50,000, Fiscal 2014 - Station critical pumps and motors- $20k, Boiler system safety and control valves -$30,000, minor boiler tube repairs-$20 Items listed above are not inclusive of all years but represent the first several years of the project. Justification This project is required to fund the replace of capital items that are expected to reach their useful life in 2011 and beyond that have not been identified in other Capital projects and will need to be replaced to maintain plant system and unit reliability. Extended equipment and /or unit outage time will result from lack of funding this project. This will have a direct effect on the cost of energy during the extended outage time as well as increase future energy capacity charges. Prior Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Future 71,000 Miscellaneous 70,000 70,000 70,000 70,000 55,000 335,000 80,000 Total Total 70,000 70,000 70,000 70,000 55,000 335,000 Total Prior Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Future 71,000 Electric I & E Fund 70,000 70,000 70,000 70,000 55,000 335,000 80,000 Total Total 70,000 70,000 70,000 70,000 55,000 335,000 Total Budget Impact/Other Fiscal 2012 Draft Operating Budget 141

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-EG1210 Project Name McKee Run Demineralizer Control Replacement Type Maintenance Department Public Utilities-Power Plant Useful Life Unknown Contact Public Utilities Director Category Electric Priority 2 New Project: No Account Number: 487-8101-591.40-31 Time-Line: Description Total Project Cost: $65,000 This project will replace the existing demineralizer control system with a state of the art solid state programmable controller. Replacement to be completed in 2012. The system has been reliable over its operating life, but parts are getting harder to find, and maintenance of the system controls is increasing. The cost identified assumes the replacement of the controls only. Justification The existing demineralizer system is a 1960’s vintage. Replacing of the existing controls on the system would improve reliability. Replacement parts for our current system are becoming obsolete and hard to locate. If we were to have a major problem with the demineralizer system, it could impact the unit run time and could result in a forced outage. Repairs requiring an extended outage of the demineralizer system would require having a portable demineralizer brought in and temporarily hooked up until the repairs were made and the system put back in service. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Construction/Maintenance 65,000 65,000 Total 65,000 65,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 65,000 65,000 Total 65,000 65,000 Budget Impact/Other 142 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-EG1211 Project Name Van Sant Unit 11 Component Replacements Type Maintenance Department Public Utilities-Power Plant Useful Life Unknown Contact Plant Manager Category Electric Priority 9 -- New Project: No Account Number: 487-8101-591.40-31 Time-Line: Description Total Project Cost: $1,340,000 Replace or procure capital equipment valued between $5,000 and $25,000. Equipment includes the following: Process equipment motors (2012) - $22k (2014) - $7k Station critical system pumps and blowers (2012) - $15k and (2014) - $30k Cooling/Circulating Water pumps and motors (2012) - $13k and (2014) - $10k Rebuild of Black Start- Starting Diesel Engine (2014) - $30k Air Intake System Filtration System (2014) - $20k 2016- Generator , stack, and lube oil pump inspections-$140k Beyond 2016- combustion and hot gas path inspections- $1,050k Justification This project is required to fund the replace of capital items that are expected to reach their useful life in 2012 and beyond and will need to be replaced or refurbished to maintain plant system and unit reliability. Extended equipment and /or unit outage time will result from lack of funding this project. This will have a direct effect on the cost of energy during the extended outage time as well as increase future energy capacity charges. This project will be implemented in 2012 and continue through 2016. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Future Construction/Maintenance 50,000 97,000 143,000 290,000 1,050,000 Total 50,000 97,000 143,000 290,000 Total Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Future Electric I & E Fund 50,000 97,000 143,000 290,000 1,050,000 Total 50,000 97,000 143,000 290,000 Total Budget Impact/Other Fiscal 2012 Draft Operating Budget 143

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-EG1212 Project Name McKee Run Switchyard Blast Walls Type Improvement Department Public Utilities-Power Plant Useful Life Unknown Contact Plant Manager Category Electric Priority n/a New Project: Yes Account Number: 487-8101-591.40-31 Time-Line: Description Total Project Cost: $50,000 This project will install blast walls between the auxiliary transformers in the McKee Run Switchyard. There is a possibility, if the walls are built, there may be a reduction in insurance premium costs, but that cost is undetermined at this time. Recommendation from the insurance company to install blast walls between our transformers. In addition, safety of personnel working in the plant and that of the citizens living outside the plant perimeter could be affected by flying debris. There is a possibility, if the walls are built, there may be a reduction in insurance premium costs, but that cost is undetermined at this time. Justification Per NFPA, outdoor oil-insulated transformers should be separated from adjacent structures and from each other by firewalls, spatial separation, or other approved means for the purpose of limiting the damage and potential spread of fire from a transformer failure. There is a greater risk of damage to equipment the longer the project is delayed. If damage occurs there will be high replacement/repair costs of the affected transformers, high possibility of lost revenue from Units 1 and 2 generation, and an increase in City of Dover budget in terms of having to purchase additional capacity due to the loss of the generating capacity of Units 1 and 2. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Planning/Design 10,000 10,000 Construction/Maintenance 40,000 40,000 Total 50,000 50,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 50,000 50,000 Total 50,000 50,000 Budget Impact/Other 144 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-EG1213 Project Name McKee Run Preservation of Structures Type Maintenance Department Public Utilities-Power Plant Useful Life Unknown Contact Plant Manager Category Electric Priority n/a New Project: No Account Number: 487-8101-591.40-31 Time-Line: Description Total Project Cost: $110,000 This project includes sandblasting and painting the plant structures along with the retirement of equipment placed out of service. This work will be completed over several fiscal year budgets starting in 2012 and completing in 2014 Justification Structural steel painting is needed in various areas throughout the plant proper as well as various outbuildings on the plant property to maintain the physical building structures and equipment in an acceptable condition and prevent further deterioration. This project represents a minimum preservation and maintenance of structures consistent with the expected life of the station. Consequences of delaying or eliminating this project will result in the acceleration of deterioration of plant structures and larger future costs associated with strutual repairs. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Construction/Maintenance 38,000 42,000 30,000 110,000 Total 38,000 42,000 30,000 110,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 38,000 42,000 30,000 110,000 Total 38,000 42,000 30,000 110,000 Budget Impact/Other Fiscal 2012 Draft Operating Budget 145

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-EG1214 Project Name Units 1 & 2 Cooling Tower Life Extension Type Maintenance Department Public Utilities-Power Plant Useful Life Unknown Contact Public Utilities Director Category Electric Priority 2 New Project: No Account Number: 487-8101-591.40-31 Time-Line: Description Total Project Cost: $477,400 This project will repair the cooling tower decking, mechanical and internal structure on Unit 1 and 2 Cooling Tower. This is significantly important to the upcoming discharge limit that is being proposed by the Delaware River Basin Committee (DRBC). Note: The project scope added refurbishment of fans, motors and drives in FY 2016 and 2017. This repair/replacement work will extend the service life of the tower a minimum of ten years. Justification The cooling tower decking has reached its serviceable life and is in need of immediate replacement in order to maintain its current thermal efficiency as well as its structural integrity. Continued deterioration of the tower will effect unit performance and will limit the unit full load capability. In order to extend the life of the plant, these repairs/ replacements will be required. Additionally this will aid in meeting the discharge temperature limitations that is being actively sought by the DRBC (Delaware river Basin Commission). The integrity of the cooling tower decking and main structure frame work has become an issue. Continued deterioration of the cooling tower wood members and fan decking could result in an employee related accident or equipment failure. Also continued deterioration of the cooling tower performance will lead to load reductions on the unit during periods of high ambient temperatures. This will occur during the time period when generation costs are at their peak. Prior Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Future 173,730 Miscellaneous 25,410 37,260 91,000 75,000 228,670 75,000 Total Total 25,410 37,260 91,000 75,000 228,670 Total Prior Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Future 173,730 Electric I & E Fund 25,410 37,260 91,000 75,000 228,670 75,000 Total Total 25,410 37,260 91,000 75,000 228,670 Total Budget Impact/Other 146 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-EG1215 Project Name Unit 3 Cooling Water Line Life Extension Type Maintenance Department Public Utilities-Power Plant Useful Life Unknown Contact Plant Manager Category Electric Priority n/a New Project: No Account Number: 487-8101-591.40-31 Time-Line: Description Total Project Cost: $375,000 This project will inspect and repair the underground cooling water line from the Unit 3 condenser to the cooling tower. A condition assessment and life evaluation will be performed on this pipe in 2012 to develop a repair/replace action plan to address the suitability for continued operation as well as extending the life of the piping beyond 2015. The actual repairs will be completed in 2014. We would expect this project to be funded outside the normal operating budget. Completion of the project as scheduled will eliminate the need to add additional O&M funding for emergency repairs in future years. The condition assessment will be completed in 2012with the repair/construction work to be completed in 2014. The results of the condition assessment will determine what action plan will be developed. The budgeted costs assume repairs of the lines (2) from the cooling tower to the plant exterior wall. Justification The condition of the underground cooling water line has required numerous repairs over the life of the plant and is expected to reach its useful life in the 2012-2015 time period. It is expected that the repair frequency will accelerate over the next several years as the internal pipe coating continues to degrade. Delaying this project beyond 2014 will increase the risk of a failure causing an extended unit outage to repair or replace the failed pipe as well incur water spillage to the ground. Additional budget dollars will need to be allocated to repair/ replace sections of piping. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Planning/Design 25,000 25,000 Miscellaneous 350,000 350,000 Total 25,000 350,000 375,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 25,000 350,000 375,000 Total 25,000 350,000 375,000 Budget Impact/Other Fiscal 2012 Draft Operating Budget 147

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 12-EG1216 Project Name McKee Run Unit 3 Stack Repairs Type Maintenance Department Public Utilities-Power Plant Useful Life Unknown Contact Public Utilities Director Category Electric Priority 1 New Project: No Account Number: 487-8101-591.40-31 Time-Line: Description Total Project Cost: $75,000 An inspection will be made and assessment will be made from the inspection to determine the remaining life of the stack and also provide cost of any repairs required to extend the life of the stack for 15 to 20 yrs. Repairs to the stack lining and exterior will be made in order to allow continued operation of Unit 3. A determination for the necessity of repairs to Unit 3 stack will be performed on an annual basis. An internal and external inspection will be performed by outside consultant in 2012. Justification Current plans are to contract for an external and internal inspection in 2012 to develop an action plan to extend the life of the stack as well as develop costs for the repairs of the stack by outside contractors. We will perform in-house inspections of the stack on an annual basis until 2015 at which time we will contract for needed repairs as determined by the 2012 and subsequent yearly inspections. Delaying necessary repairs could lead to more costly repairs in the future, unplanned forced outage on Unit 3, fall out of internal material upon the surrounding community and potential injury to employees. Earnings from the sale of capacity may also be affected. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Miscellaneous 25,000 50,000 75,000 Total 25,000 50,000 75,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 25,000 50,000 75,000 Total 25,000 50,000 75,000 Budget Impact/Other Due to the reduced operation of Unit 3, the plan is to inspect the stack in fiscal year 2012. The repair portion of the project has been moved out to fiscal year 2014 /15. The plan is to perform regular assessments of the internal condition to the stack, then determine when repairs may be necessary. Severe damage may move the repairs to an earlier date however the reduced run time of Unit 3 may afford an ability to postpone repairs to a later date. 148 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 13-EG1390 Project Name Van Sant Capacity Increase Type Maintenance Department Public Utilities-Power Plant Useful Life Unknown Contact Plant Manager Category Electric Priority n/a New Project: Yes Account Number: 487-8101-591.40-31 Time-Line: Description Total Project Cost: $550,000 This project will increase the electric generation output of the VanSant Unit 11 gas turbine generator by installing technology specifically designed to decrease the air inlet temperatures to the gas turbine during high ambient air temperature days. This project is dependent on obtaining favorable payback as determined by an evaluation of available technologies conducted as part of a strategically budgeted initiative that will determine the most cost effective technology to utilize. This initiative is contained in the 2012 Strategic level of the Power Plant O&M budget. The project is estimated to be completed in 2013. Multiple technologies to achieve the increased generator output will be evaluated in 2012 Justification This project will provide a positive cash flow within 5 years of installation as the City of Dover will benefit through additional capacity and generation sales. Each year this project is delayed will result in lost revenue opportunity to the City of Dover. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Planning/Design 75,000 75,000 Construction/Maintenance 475,000 475,000 Total 550,000 550,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 550,000 550,000 Total 550,000 550,000 Budget Impact/Other Fiscal 2012 Draft Operating Budget 149

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 13-EG1391 Project Name Unit 3 Cooling Tower Life Extension Type Maintenance Department Public Utilities-Power Plant Useful Life Unknown Contact Public Utilities Director Category Electric Priority 1 New Project: No Account Number: 487-8101-591.40-31 Time-Line: Description Total Project Cost: $1,277,018 This project will repair the cooling tower decking, mechanical and internal structure on Unit 3 Cooling Tower. The repairs/replacements include a new design on Unit 3 Cooling Tower to improve heat transfer and assure that the discharge temperature of the cooling tower continues to meet regulatory requirements. This is significantly important to the upcoming discharge limit that is being proposed by the Delaware River Basin Committee (DRBC). Inspection of the tower was completed in 2009. Engineering and bid cycle to be completed in 2010 within the operations budget. The installation work to be completed in 2012 and 2013. This repair / replacement work will extend the service life of the towers five to ten years. Justification The cooling tower is nearing the end of life its serviceable life and is expected to impact the cooling tower performance to an extent that it will also affect unit performance and will limit the unit full load capability. In order to extend the life of the plant, these repairs/ replacements will be required as well as aid in meeting the discharge temperature limitations that is being actively sought by the DRBC. The integrity of the cooling tower decking and main structure frame work has become an issue. Continued deterioration of the cooling tower wood members and fan decking could result in an employee related accident or equipment failure. Also continued deterioration of the cooling tower performance will lead to load reductions on the unit during periods of high ambient temperatures. This will occur during the time period when generation costs are at their peak. Prior Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total 398,338 Construction/Maintenance 417,390 461,290 878,680 Total Total 417,390 461,290 878,680 Prior Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total 398,338 Electric I & E Fund 417,390 461,290 878,680 Total Total 417,390 461,290 878,680 Budget Impact/Other 150 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 13-EG1392 Project Name McKee Run Units 1 & 2 Stack Repairs Type Maintenance Department Public Utilities-Power Plant Useful Life 15-20 years Contact Public Utilities Director Category Electric Priority n/a New Project: No Account Number: 487-8101-591.40-31 Time-Line: Description Total Project Cost: $75,000 Repairs to the stack lining and exterior will be made in order allow continued operation of these units. In addition, an assessment will be made to determine the remaining life of the stack and also provide cost of any repairs required to extend the life of the stack for another 15 to 20 yrs. Due to the reduced operation of Units 1 & 2, the project has been moved out to fiscal year 2013. Plans to perform regular assessments of the internal damage to the common stack will determine when future repairs may be necessary. Severe damage may move the repairs to an earlier date however the reduced run time of Units 1 & 2 may continue to afford the plant the ability to postpone repairs to a later date past the proposed. The current expectation is to perform the repairs in fiscal year 2013. A determination for the necessity of repairs to Units 1 & 2 common stack will be performed on an annual basis. An internal and external inspection will be performed by outside consultant in 2011. Justification Current plans are to perform in-house inspections of the stack on an annual basis and to contract the repairs of the stack by outside contractors. Delaying necessary repairs could lead to more costly repairs in the future, simultaneous unplanned forced outages on both Units 1 & 2, fall out of internal material upon the surrounding community and potential injury to employees. Earnings from the sale of capacity may also be affected. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Miscellaneous 75,000 75,000 Total 75,000 75,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 75,000 75,000 Total 75,000 75,000 Budget Impact/Other Fiscal 2012 Draft Operating Budget 151

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 14-EG1490 Project Name Van Sant Unit 11 Major Overhaul/Inspection Type Improvement Department Public Utilities-Power Plant Useful Life Unknown Contact Public Utilities Director Category Electric Priority n/a New Project: No Account Number: 487-8101-591.40-31 Time-Line: Description Total Project Cost: $2,000,000 This project will perform major overhaul on unit due to OEM recommended repair frequency based on factored starts of the unit from first commissioning and from last inspection/repair interval. This project will be implemented in 2014 with long lead material purchases and installation in 2016. Justification This project is required to fund the purchase of all parts needed to perform a major overhaul on the unit based on estimated factored starts since unit was first commissioned and since last the Hot Gas Path. This project will span the course of two years. In Year 1, the majority of the parts will be purchased and services will be lined up for the actual installation on the unit in Year 2. Extended equipment and /or unit outage time will result from lack of funding this project. This will have a direct effect on the cost of energy during the extended outage time as well as increase future energy capacity charges. In addition, gradual degradation of the unit’s output could occur which would have a negative effect on the capacity rating of the unit and could result in catastrophic failure of the unit. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Planning/Design 100,000 50,000 150,000 Construction/Maintenance 600,000 600,000 Other 100,000 100,000 Miscellaneous 150,000 750,000 250,000 1,150,000 Total 150,000 850,000 1,000,000 2,000,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 150,000 850,000 1,000,000 2,000,000 Total 150,000 850,000 1,000,000 2,000,000 Budget Impact/Other 152 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 14-EG1491 Project Name McKee Run Hot Water Boilers Type Equipment Department Public Utilities-Power Plant Useful Life Unknown Contact Public Utilities Director Category Electric Priority n/a New Project: No Account Number: 487-8101-591.40-31 Time-Line: Description Total Project Cost: $70,000 This project will replace the 2 existing hot water boilers with smaller more efficient (90 percent or better) boilers. This project will tie in the Units 1 and 2 plant heating system to the hot water system. This project was originally set up for 2011. The plant Hot water boilers would only be supplying heat to the plant. The existing hot water boilers are 36 yrs old and have an efficiency of less than 85%. Justification A result of the conversion from residual to distillate oil as part of the pollution remediation project, the existing hot water boilers will no longer be needed to heat oil. Therefore the only load on the hot water system will be for plant heating. The existing hot water boilers are grossly oversized for this application and not suited for this seasonal operating mode. Additionally, the boilers are 36 years old and approaching end of life. Replacing the existing boilers with properly sized boilers will reduce costs on monthly gas usage and reduced maintenance on existing boilers. Installing more efficient boilers will also result in reducing the carbon footprint of the plant. The boilers are approaching end of life and are requiring more frequent maintenance. Repalcing these in 2014 will reduce the potential for experiencing system outages and more expensive repairs. Additionally, the sooner we replace the current boilers with the more efficient units the sooner we will realize payback on investment. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Miscellaneous 70,000 70,000 Total 70,000 70,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 70,000 70,000 Total 70,000 70,000 Budget Impact/Other Fiscal 2012 Draft Operating Budget 153

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 14-EG1492 Project Name McKee Run Unit 3 High Energy Piping Inspection Type Maintenance Department Public Utilities-Power Plant Useful Life Unknown Contact Public Utilities Director Category Electric Priority n/a New Project: No Account Number: 487-8101-591.40-31 Time-Line: Description Total Project Cost: $400,000 This project will develop and implement a high energy piping inspection program for the Unit 3 piping systems. Included will be the main steam, hot and cold reheat lines as well as feed water and condensate piping. This program is intended to prevent any long term stress or flow induced pipe failures from occurring. Program development will be completed in the fall of 2014. The inspections will be completed during the spring 2015 planned outage. Justification High energy piping systems are subject to service related structural failure due to the high temperature service under which they operate. Additionally, lower temperature piping systems are subject to accelerated corrosion rates due to flow characteristics. Identifying any such piping before failures occur will prevent extended forced outage to make emergency repairs/replacement. Delaying this project could result in the failure of critical piping systems and subsequent lose of generation and or capacity. More importantly, component failure could also result in safety risk to personnel. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Planning/Design 40,000 40,000 80,000 Construction/Maintenance 280,000 280,000 Other 40,000 40,000 Total 40,000 360,000 400,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 40,000 360,000 400,000 Total 40,000 360,000 400,000 Budget Impact/Other 154 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 14-EG1493 Project Name Metering System Upgrades Type Maintenance Department Public Utilities-Power Plant Useful Life Unknown Contact Public Utilities Director Category Electric Priority n/a New Project: Yes Account Number: 487-8101-591.40-31 Time-Line: Description Total Project Cost: $150,000 : This project involves the replacement of all the meters (15) in the COD system that are currently tied to the metering computer at McKee Run Generating Station. In addition, costs associated with the replacement of the Metering computer (PC) at McKee Run and an alternate demark for the telephone line that the NRG meter uses to communicate data to the McKee Run computer is included in this project. A metering computer would also be installed at the City of Dover dispatch center for use. At the present time, there are annual maintenance costs associated with keeping the reliability of the meters and the metering software current. In addition, a software maintenance fee is included in the annual budget. Justification The meters are 14 years old and the metering computer is 4 years old and nearing the end of their recommended service life. The metering system provides the City of Dover, PaceGlobal, NAES, PJM, NRG and Delmarva Power with accurate data for revenue metering, cost metering, load scheduling and forecasting and for generator capacity rating verification purposes. Submission of this data/information is also an important part of compliance with various NERC standards. Non-compliance with NERC Standards could result in fines and other penalties. Delaying or eliminating this project could have a substantial effect on the City of Dover Electrical bill. Failures to the meters or computers would force the City of Dover to rely on DPL metering, NRG metering and/or other methods of determining load usage costs and generation revenues. In addition, costs associated with the manual documentation and submission of the information would be labor intensive and could become extremely costly. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Planning/Design 25,000 25,000 Construction/Maintenance 125,000 125,000 Total 25,000 125,000 150,000 Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 25,000 125,000 150,000 Total 25,000 125,000 150,000 Budget Impact/Other Fiscal 2012 Draft Operating Budget 155

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 15-EG1590 Project Name Units 1 & 2 Boiler Repairs Type Maintenance Department Public Utilities-Power Plant Useful Life Unknown Contact Public Utilities Director Category Electric Priority n/a New Project: Yes Account Number: 487-8101-591.40-31 Time-Line: Description Total Project Cost: $365,000 This project will replace certain boiler components on units 1 and 2 boilers. Equipment to be addressed include the following: FD and ID fan damper drives – 2016-$90,000 Air Heater Inlet and outlet expansion joints – 2016- $60,000 FD fan expansion joint – 2019- $60,000 Boiler exit expansion joint -2019- $60,000 Replace air heater Baskets -2020-$75,000 Air heater cleaning -2015 - $10,000, 2016 - $10,00 This project will be implemented in 2015 and continue into 2020. This project would be funded outside of the normal O&M budget. Should result in reduced risk of increasing maintenance budget in the future. Justification This project is required to fund the replacement of capital items that are expected to reach their useful life in 2016 and beyond. This equipment is associated with the boiler gas flow system and the condition of these items is critical to the efficient operation of the boilers. A continuous deterioration of unit performance, both generation output and capacity, will occur from lack of funding this project. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Future Construction/Maintenance 10,000 160,000 170,000 195,000 Total 10,000 160,000 170,000 Total Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Future Electric I & E Fund 10,000 160,000 170,000 195,000 Total 10,000 160,000 170,000 Total Budget Impact/Other 156 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover DRAFT Capital Investment Plans FY 12 thru FY 16 City of Dover, Delaware Project # 16-EG1690 Project Name McKee Run Building Equipment Replacement Type Maintenance Department Public Utilities-Power Plant Useful Life Unknown Contact Public Utilities Director Category Electric Priority n/a New Project: Yes Account Number: 487-8101-591.40-31 Time-Line: Description Total Project Cost: $215,000 This project includes the replacement of certain building support systems along with the paving of roadways around the cooling towers at the McKee Run Generating station. The specific building systems to be addressed include: Supervisors Office Roof top Air Conditioners – 2016-$30,000 Control Room rooftop air Conditioning Unit – 2017 - $50,000 Administrative Building roof top Air Conditioner -2020 -$30,000 Rebuild #1 elevator – 2019-$25,000 Pave roadway around cooling towers and tank berm -2016- $80,000 This project will be implemented in 2016 and complete in 2020 This project is expected to be funding outside the normal O&M budget. It should result in reducing the risk of increased maintenance budget in the future. Justification This project is required to fund the replacement of roof top air conditioners that are expected to reach their useful life starting in 2016. In addition, the #1 elevator is expected to require significant rebuilding to maintain it’s reliability. Major maintenance was performed last in 1999. The roadway around the cooling towers is expected to need major repair due to damage resulting from heavy vehicle and construction equipment traffic associated with the cooling tower repairs scheduled for 2011 through 2015. Continuing increase in the costs to maintain this equipment will result from the lack of funding this project. In addition, critical temperature control is necessary to keep plant instrumentation located in the control room at acceptable operating conditions. Allowing the temperature to exceed design conditions could contribute to reduced control equipment life and possible reduced unit reliability. Maintaining the roadway access to the cooling towers and oil tank area is critical to being able to respond to emergencies at those locations. Expenditures FY 12 FY 13 FY 14 FY 15 FY 16 Total Future Construction/Maintenance 110,000 110,000 105,000 Total 110,000 110,000 Total Funding Sources FY 12 FY 13 FY 14 FY 15 FY 16 Total Future Electric I & E Fund 110,000 110,000 105,000 Total 110,000 110,000 Total Budget Impact/Other Fiscal 2012 Draft Operating Budget 157

Capital Investment Plans City of Dover City of Dover, Delaware DRAFT Capital Investment Plans FY 12 thru FY 16 PROJECTS BY DEPARTMENT Department Project# Priority FY 12 FY 13 FY 14 FY 15 FY 16 Total Central Services 1987 Forklift 12Veh#NEW 3 30,670 30,670 Central Services Total 30,670 30,670 Facilities Management 1996 Dodge B2500 (438) 13Veh# 438 n/a 16,096 16,096 1996 Ford E350 (436) 14Veh# 436 n/a 16,096 16,096 1999 Dodge RMV Van (435) 15Veh# 435 n/a 16,096 16,096 Facilities Management Total 16,096 16,096 16,096 48,288 Parks and Recreation 2002 Dodge Van (590) 13-Veh# 590 n/a 17,400 17,400 Parks and Recreation Total 17,400 17,400 Police 2007 Ford Crown Victoria (201) 12Veh# 201 n/a 20,698 20,698 1999 Ford Taurus (204) 12Veh# 204 n/a 18,550 18,550 2007 Ford Crown Victoria (228) 12Veh# 228 n/a 20,698 20,698 2006 Ford Crown Victoria (229) 12Veh# 229 n/a 20,698 20,698 2006 Ford Crown Victoria (232) 12Veh# 232 n/a 20,698 20,698 2007 Ford Crown Victoria (236) 12Veh# 236 n/a 20,698 20,698 2000 Ford Taurus (241) 12Veh# 241 n/a 18,550 18,550 2000 Ford Taurus (242) 12Veh# 242 n/a 18,550 18,550 2005 Ford Crown Victoria (288) 12Veh# 288 n/a 20,698 20,698 2007 Ford Crown Victoria (290) 12Veh# 290 n/a 20,698 20,698 2007 Ford Crown Victoria (292) 12Veh# 292 n/a 20,698 20,698 2007 Ford Crown Victoria (216) 13Veh# 216 n/a 20,698 20,698 2006 Ford Crown Victoria (217) 13Veh# 217 n/a 20,698 20,698 2006 Ford Crown Victoria (219) 13Veh# 219 n/a 20,698 20,698 2007 Ford Crown Victoria (220) 13Veh# 220 n/a 20,698 20,698 2008 Ford Crown Victoria (239) 13Veh# 239 n/a 20,698 20,698 2004 HD FHP Motorcycle 13Veh# 244 n/a 18,255 18,255 2008 Ford Crown Victoria (258) 13Veh# 258 n/a 20,698 20,698 2008 Ford Crown Victoria (259) 13Veh# 259 n/a 20,698 20,698 2007 HD FHC Motorcycle 13Veh# 267 n/a 18,255 18,255 2005 Ford Crown Victoria (277) 13Veh# 277 n/a 20,698 20,698 2001 Chevy Malibu (282) 13Veh# 282 n/a 18,550 18,550 2001 Chevy Malibu (283) 13Veh# 283 n/a 18,550 18,550 2002 Ford Taurus (206) 14Veh# 206 n/a 18,550 18,550 2007 Ford Crown Victoria (227) 14Veh# 227 n/a 20,698 20,698 2000 Ford Crown Victoria (234) 14Veh# 234 n/a 20,698 20,698 2007 Ford Crown Victoria (238) 14Veh# 238 n/a 20,698 20,698 158 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover Department Project# Priority FY 12 FY 13 FY 14 FY 15 FY 16 Total 2008 HD Motorcycle FHP (256) 14Veh# 256 n/a 18,255 18,255 2008 HD Motorcycle FHP 14Veh# 257 n/a 18,255 18,255 2007 Ford Crown Victoria (278) 14Veh# 278 n/a 20,698 20,698 2005 Ford Crown Victoria-Tahoe (279) 14Veh# 279 n/a 20,698 20,698 2007 Ford Crown Victoria (280) 14Veh# 280 n/a 20,698 20,698 1999 Ford E250 (281) 14Veh# 281 n/a 92,671 92,671 2001 Chevy Malibu (284) 14Veh# 284 n/a 18,550 18,550 2010 Ford Crown Victoria (202) 15Veh# 202 n/a 20,698 20,698 2010 Ford Crown Victoria (203) 15Veh# 203 n/a 20,698 20,698 2010 Dodge Charger (209) 15Veh# 209 n/a 20,698 20,698 2005 Ford F150 Pick Up (245) 15Veh# 245 n/a 17,035 17,035 2009 HD Motorcycle FHP (266) 15Veh# 266 n/a 18,255 18,255 2009 HD Motorcycle FHP (268) 15Veh# 268 n/a 18,255 18,255 2008 Ford Crown Victoria (291) 15Veh# 291 n/a 20,698 20,698 2008 Ford Crown Victoria (293) 15Veh# 293 n/a 20,698 20,698 2001 Ford E350 SD (299) 15Veh# 299 n/a 46,585 46,585 1998 Ford E250 (207) 16Veh# 207 n/a 17,265 17,265 2010 Ford Crown Victoria (243) 16Veh# 243 n/a 20,698 20,698 1996 Ford E350 (246) 16Veh# 246 n/a 74,983 74,983 2010 Ford Crown Victoria (271) 16Veh# 271 n/a 20,698 20,698 2010 Ford Crown Victoria (273) 16Veh# 273 n/a 20,698 20,698 2010 Ford Crown Victoria (275) 16Veh# 275 n/a 20,698 20,698 2010 Ford Crown Victoria (285) 16Veh# 285 n/a 20,698 20,698 2010 Ford Crown Victoria (289) 16Veh# 289 n/a 20,698 20,698 2002 Dodge Ram 1500 (296) 16Veh# 296 n/a 17,035 17,035 Police Total 221,234 239,194 290,469 203,620 233,471 1,187,988 Public Services-Admin 1999 Ford Explorer (6) 13Veh# 6 n/a 28,818 28,818 Public Services-Admin Total 28,818 28,818 Public Services-Grounds 1995 Ford Crew Cab Dump Truck (552) 12Veh# 552 5 44,720 44,720 2002 Dodge Pick Up (550) 13Veh# 550 3 17,000 17,000 2001 Dodge Pick Up (553) 13Veh# 553 2 17,000 17,000 1999 Dodge Pick Up (558) 13Veh# 558 2 17,000 17,000 2002 Toro Wing Mower (562) 13Veh# 562 2 57,500 57,500 1999 Chevy Dump Truck (554) 14Veh# 554 3 54,491 54,491 1998 Vermeer Stump Grinder (566) 14Veh# 566 3 44,000 44,000 1998 X-Mark Mower (568) 14Veh# 568 3 14,310 14,310 2001 Kubota Tractor (569) 14Veh# 569 3 29,116 29,116 1998 Chevy Crew Cab Dump Truck (551) 15Veh# 551 4 58,962 58,962 2006 X-Mark Mower (573) 15Veh# 573 4 15,456 15,456 1991 International Utility Trailer (578) 15Veh# 578 4 14,000 14,000 2002 Bean 300 Gallon Sprayer (585) 15Veh# 585 4 22,122 22,122 1990 FMC 300 Gallon Sprayer (565) 16Veh# 565 5 23,760 23,760 1999 Bandit Chipper (579) 16Veh# 579 5 46,122 46,122 1994 Vermeer Chipper (588) 16Veh# 588 5 46,000 46,000 Public Services-Grounds Total 44,720 108,500 141,917 110,540 115,882 521,559 Public Services-Inspections 2001 Dodge Pick Up (19) 13Veh# 19 2 16,000 16,000 2001 Dodge Pick Up Truck (20) 13Veh# 20 1 16,500 16,500 Fiscal 2012 Draft Operating Budget 159

Capital Investment Plans City of Dover Department Project# Priority FY 12 FY 13 FY 14 FY 15 FY 16 Total 2002 Dodge Pick Up (18) 14Veh# 18 3 16,000 16,000 2001 Dodge Pick Up (22) 14Veh# 22 3 16,000 16,000 Public Services-Inspections Total 32,500 32,000 64,500 Public Services-Life Safety 20' Express Wagon with Honda Generator 13Veh# 14 1 17,500 17,500 Public Services-Life Safety Total 17,500 17,500 Public Services-Planning 2009 Chevy Uplander 13Veh# 3 n/a 16,177 16,177 Public Services-Planning Total 16,177 16,177 Public Services-Sanitation 2004 Peterbilt Automated Trash Truck (442) 12Veh# 442 2 232,084 232,084 2003 Sterling Bulk Truck (447) 12Veh# 447 2 136,500 136,500 2004 Peterbilt Automated Trash Truck (443) 13Veh# 443 2 253,875 253,875 2002 Int'l Rear Loader (449) 13Veh# 449 2 129,375 129,375 2003 Peterbilt 320 Automated Trash Truck (450) 13Veh# 450 1 246,075 246,075 2008 Peterbilt Automated Trash Truck (441) 14Veh# 441 3 296,075 296,075 2002 Hurst Trailer (453) 14Veh# 453 3 14,500 14,500 2008 Intn't Rear Loader (445) 15Veh# 445 4 165,975 165,975 2008 Peterbilt Side Loader (451) 15Veh# 451 4 296,075 296,075 Public Services-Sanitation Total 368,584 629,325 310,575 462,050 1,770,534 Public Services-Streets 1992 International Dumpt Truck (328) 12Veh# 328 1 131,055 131,055 2002 Tymco Street Sweeper (357) 12Veh# 357 1 170,028 170,028 1986 Case Backhoe (319) 13Veh# 319 2 94,075 94,075 2001 Int'l Dump Truck (322) 13Veh# 322 2 123,275 123,275 2001 Int'l Dump Truck (324) 13Veh# 324 2 133,074 133,074 1999 Dodge Pick Up Truck (330) 13Veh# 330 2 19,500 19,500 2001 Dodge Pick Up Truck (331) 13Veh# 331 2 19,500 19,500 1992 Int'l Leaf Truck (366) 13Veh# 366 2 110,000 110,000 2002 Airman Air Compressor (382) 13Veh# 382 2 23,000 23,000 2001 Case Front-End Loader (312) 14Veh# 312 3 129,700 129,700 2002 Case Front-End Loader (316) 14Veh# 316 3 129,700 129,700 2001 Int'l Dump Truck (321) 14Veh# 321 3 115,075 115,075 2001 Dodge Utility Truck (345) 14Veh# 345 3 46,875 46,875 1986 Hudson Trailer (394) 14Veh# 394 3 15,000 15,000 2006 Ford 1-Ton Dump Truck (325) 15Veh# 325 4 58,395 58,395 2002 ODB Leaf Vacuum Trailer (361) 15Veh# 361 4 42,120 42,120 2006 Int'l Sweeper (361) 16Veh# 356 4 195,075 195,075 Public Services-Streets Total 301,083 522,424 436,350 100,515 195,075 1,555,447 Public Utilities- Electric Eng 2000 Dodge Pick Up Truck (731) 14Veh# 731 n/a 25,000 25,000 2005 Ford Utility Truck (764) 14Veh# 764 n/a 35,000 35,000 2005 Dodge Stratus (8) 14Veh# 8 n/a 23,000 23,000 2005 Ford SUV (741) 15Veh# 741 n/a 24,000 24,000 2006 Ford Van (749) 15Veh# 749 n/a 25,000 25,000 160 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover Department Project# Priority FY 12 FY 13 FY 14 FY 15 FY 16 Total 2006 Dodge Pickup (790) 15Veh# 790 n/a 26,000 26,000 2008 Dodge Avenger (7) 16Veh# 7 n/a 25,000 25,000 2007 Dodge Pickup (9) 16Veh# 9 n/a 27,000 27,000 Public Utilities- Electric Eng Total 83,000 75,000 52,000 210,000 Public Utilities-Electric T&D 2001 Dodge Pickup (719) 12Veh# 719 n/a 21,737 21,737 1996 Ford F-350 (773) 12Veh# 773 n/a 26,600 26,600 2001 Dodge Pickup (767) 13Veh# 767 n/a 21,737 21,737 2003 Freightliner (778) 13Veh# 778 n/a 120,000 120,000 2002 Sherman & Reilly Wire Puller (758) 14Veh# 758 n/a 109,550 109,550 2001 Freightliner (766) 14Veh# 766 n/a 185,000 185,000 1989 Smith SM160 (716) 15Veh# 716 n/a 15,000 15,000 2001 Dodge Ram 3500 (799) 15Veh# 799 n/a 30,000 30,000 Trencher/Hoe (702) 16Veh# 702 n/a 55,750 55,750 2003 Freightliner (779) 16Veh# 779 n/a 185,000 185,000 Public Utilities-Electric T&D Total 48,337 141,737 294,550 45,000 240,750 770,374 Public Utilities-Wastewater Mg 2001 Dodge 1-Ton Utility Truck (680-2) 12Veh 680-2 n/a 19,550 19,550 2001 Dodge Pick Up Truck (695-2) 12Veh 695-2 n/a 11,450 11,450 2001 Dodge Pick Up Truck (661-2) 13Veh 661-2 n/a 11,450 11,450 2006 Vaccon Jet Vac Truck (692-2) 13Veh 692-2 n/a 144,500 144,500 2003 Chevrolet Pick-Up (655) 13Veh# 655 n/a 45,100 45,100 2002 Ford 1-Ton Utility Truck with Crane (664) 13Veh# 664 n/a 43,000 43,000 2002 Dodge Pick Up Truck (663-2) 14Veh 663-2 n/a 17,450 17,450 2002 Dodge Pick- Up (668-2) 14Veh 668-2 n/a 17,450 17,450 2000 Airman Air Compressor (683-2) 14Veh 683-2 n/a 9,700 9,700 2003 Sterling Truck Jet (691) 14Veh# 691 n/a 210,400 210,400 2002 Sterling L7500 Dump Truck (671-2) 15Veh 671-2 n/a 59,850 59,850 1987 Empire Generator (601) 15Veh# 601 n/a 30,600 30,600 1987 Empire Generator (602) 15Veh# 602 n/a 30,600 30,600 1987 Empire Generator (603) 15Veh# 603 n/a 30,600 30,600 1997 New Holland 575E (674-2) 16Veh 674-2 n/a 59,100 59,100 2008 Ford Pickup 16Veh 698-2 n/a 17,150 17,150 2008 Ford 1 Ton Utility w/ Crane (665) 16Veh# 665 n/a 47,600 47,600 Public Utilities-Wastewater Mg Total 31,000 244,050 255,000 151,650 123,850 805,550 Public Utilities-Water Constr 2001 Dodge 1-Ton Utility Truck (426) 12Veh# 426 n/a 30,100 30,100 1999 Dodge, 1-Ton Utility Truck (403) 13Veh# 403 n/a 31,000 31,000 2004 Ford 1-Ton Dump Truck (417) 14Veh# 417 n/a 61,600 61,600 2001 Dodge Pick-Up (419) 14Veh# 419 n/a 22,200 22,200 1995 Caterpillar Loader (402) 15Veh# 402 n/a 182,300 182,300 2000 Caterpillar 416CH (405) 15Veh# 405 n/a 135,600 135,600 1995 John Deere Broom Tractor (406) 15Veh# 406 n/a 44,300 44,300 1995 Caterpillar Excavator (400) 16Veh# 400 n/a 352,400 352,400 1991 International 40S (422) 16Veh# 422 n/a 75,200 75,200 Public Utilities-Water Constr Total 30,100 31,000 83,800 362,200 427,600 934,700 Public Utilities-Water Mgmnt 2001 Dodge, 1-Ton Utility Truck (680-2) 12Veh# 680-2 n/a 19,550 19,550 Fiscal 2012 Draft Operating Budget 161

Capital Investment Plans City of Dover Department Project# Priority FY 12 FY 13 FY 14 FY 15 FY 16 Total 2001 Dodge Pick Up Truck (695-2) 12Veh# 695-2 n/a 11,450 11,450 2001 Dodge Pick Up Truck (661-2) 13Veh# 661-2 n/a 11,450 11,450 2006 Vaccon Jet Vac Truck (692-2) 13Veh# 692-2 n/a 144,500 144,500 2002 Dodge Pick-Up (663-2) 14Veh# 663-2 n/a 17,450 17,450 2002 Dodge Pick-Up (668-2) 14Veh# 668-2 n/a 17,450 17,450 2000 Airmen Air Compressor (683-2) 14Veh# 683-2 n/a 9,700 9,700 2002 Sterling L7500 (671-2) 15Veh# 671-2 n/a 59,850 59,850 1997 New Holland (674-2) 16Veh# 674-2 n/a 59,100 59,100 2008 Ford Pickup (698-2) 16Veh# 698-2 n/a 17,150 17,150 Public Utilities-Water Mgmnt Total 31,000 155,950 44,600 59,850 76,250 367,650 Public Utilities-Water Trea Pl 1992 Dodge Van 12Veh# 621 n/a 22,900 22,900 2001 Dodge Pick Up (660) 13Veh# 660 n/a 24,100 24,100 2007 Ford 1-Ton Utlity (622) 15Veh# 622 n/a 45,200 45,200 2008 GMC Cargo Van (662) 16Veh# 662 n/a 25,900 25,900 Public Utilities-Water Trea Pl Total 22,900 24,100 45,200 25,900 118,100 Public Utilities-WWW Eng 2003 Chevrolet Pick-Up (418) 13Veh# 418 n/a 23,400 23,400 2008 Chevrolet Pickup (421) 16Veh# 421 n/a 27,000 27,000 Public Utilities-WWW Eng Total 23,400 27,000 50,400 Tax Assessor 2002 Dodge Stratus 12Veh# 4 2 20,000 20,000 Tax Assessor Total 20,000 20,000 GRAND TOTAL 1,129,628 2,268,171 1,988,357 1,631,721 1,517,778 8,535,655 162 Fiscal 2012 Draft Operating Budget

Capital Investment Plans City of Dover City of Dover, Delaware DRAFT Capital Investment Plans FY 12 thru FY 16 FUNDING SOURCE SUMMARY Source FY 12 FY 13 FY 14 FY 15 FY 16 Total Electric I & E Fund 48,337 141,737 377,550 120,000 292,750 980,374 General Fund 966,291 1,647,934 1,227,407 892,821 544,428 5,278,881 Water/Wastewater Fund 115,000 478,500 383,400 618,900 680,600 2,276,400 GRAND TOTAL 1,129,628 2,268,171 1,988,357 1,631,721 1,517,778 8,535,655 Fiscal 2012 Draft Operating Budget 163

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Personnel Information City of Dover PERFORMANCED BASED PAY POLICY For Non‐Bargaining Employees FISCAL YEAR 2011 ‐ 2012 Purpose The City of Dover Performance Based Pay Policy is intended to provide equitable compensation based on performance for all non‐bargaining exempt and non‐exempt positions when considered in relation to each other and to general pay ranges of similar employment elsewhere. This policy rewards excellence in core competencies, as well as the ability to get results. Pay Plan Maintenance The Pay Plan will be updated yearly in the Annual Operating Budget by the City Manager for City Council consideration and approval. The City Manager shall use the Consumer Price Index for all Urban Consumers (CPI‐U) published in January as the basis of annually increasing the Pay Plan, except when the CPI‐U is less than zero, than no increase in the Pay Plan will be recommended. Every third year the City will retain the services of a professional labor market researcher to review the City’s Pay Plan and report on whether it is satisfactory or in need of further adjustment. The annual increase in the Pay Plan shall not be considered a cost of living salary increase. Annual Salary Appropriation for Non‐Bargaining Salary Increases The amount of the appropriation shall be equal to the total current year base salary for non‐bargaining employees’ multiplied by the sum of the CPI‐U published in January plus 1%. The additional 1% shall be used to compensate employees with commendable and outstanding performance. However, where the CPI‐U is less than an increase given to a bargaining unit through a contract then the higher increase will be used as a basis by the City Manager instead of the CPI‐U. While it is the intent of the City to keep salaries competitive within the marketplace, the City Council reserves the right to set percentage increases based on what it determines the City can afford regardless of changes in the CPI‐U or bargaining unit increases. The annual appropriation approved by City Council shall be disbursed to non‐bargaining employees in accordance with the following Sections of this policy. The CPI‐U as of January 1, 2011 is 1.4 percent. Non‐bargaining salary increases are budgeted at 1.5 percent plus one percent as indicated above. Fiscal 2012 Draft Operating Budget 165

Personnel Information City of Dover FISCAL YEAR 2011‐2012 PROPOSED PAY PLANS Grade Below At Above 101 16,240 19,336 19,337 22,433 22,434 25,530 102 17,051 20,303 20,304 23,555 23,556 26,807 103 17,905 21,318 21,319 24,733 24,734 28,148 104 18,799 22,384 22,385 25,970 25,971 29,555 105 19,739 23,503 23,504 27,268 27,269 31,032 106 20,726 24,678 24,679 28,631 28,632 32,584 107 21,763 25,913 25,914 30,063 30,064 34,213 108 22,851 27,208 27,209 31,566 31,567 35,924 109 23,994 28,569 28,570 33,144 33,145 37,720 110 25,194 29,997 29,998 34,802 34,803 39,606 111 26,453 31,497 31,498 36,542 36,543 41,586 112 27,775 33,071 33,072 38,368 38,369 43,665 113 29,164 34,725 34,726 40,287 40,288 45,848 114 30,623 36,461 36,462 42,301 42,302 48,140 115 32,154 38,284 38,285 44,416 44,417 50,547 116 33,761 40,198 40,199 46,636 46,637 53,075 117 35,449 42,208 42,209 48,968 48,969 55,728 118 37,222 44,319 44,320 51,417 51,418 58,514 119 39,082 46,534 46,535 53,987 53,988 61,440 120 41,037 48,862 48,863 56,687 56,688 64,512 121 43,089 51,304 51,305 59,521 59,522 67,737 122 45,243 53,870 53,871 62,497 62,498 71,125 123 47,505 56,563 56,564 65,622 65,623 74,681 124 49,880 59,391 59,392 68,903 68,904 78,415 125 52,374 62,361 62,362 72,348 72,349 82,335 126 54,994 65,480 65,481 75,966 75,967 86,452 127 57,743 68,753 68,754 79,763 79,764 90,774 128 60,631 72,191 72,192 83,752 83,753 95,313 129 63,662 75,800 75,801 87,940 87,941 100,079 130 66,845 79,590 79,591 92,336 92,337 105,082 131 70,188 83,570 83,571 96,953 96,954 110,337 132 73,696 87,748 87,749 101,801 101,802 115,853 133 77,382 92,136 92,137 106,891 106,892 121,646 134 81,251 96,743 96,744 112,236 112,237 127,728 135 85,313 101,580 101,581 117,847 117,848 134,115 136 89,579 106,659 106,660 123,739 123,740 140,819 137 94,058 111,991 111,992 129,926 129,927 147,860 138 98,761 117,592 117,593 136,424 136,425 155,256 139 103,699 123,471 123,472 143,245 143,246 163,019 166 Fiscal 2012 Draft Operating Budget

Personnel Information City of Dover REQUESTS FOR ADDITIONAL STAFF FY12 Salary Justification Provided by City Manager’s Department Position Grade Impact to the Budget Hiring Range Submitting Dept. Head Recommendations Police Communication IUE 18 Step A ‐ To have four shifts of Not included in No Impact Operator $16.35 three operators verses the Budget. (Dispatcher) hourly three shifts of three and This one shift of two. enhancement is Additional staff will ease not deemed burden of shift changing critical at this due to sick and vacation time. leave. Police Administrative NB 112 $27,392 ‐ The current Admin. Included in the $45,936 in Salary Assistant $43,062 Assistant is retiring in Budget. and Benefits. December 2011. City Council This is offset by Department would like a approved the current Admin. three month overlap for recruitment on Assistant training purposes. April 11, 2011. retirement planned in December. Public Civil Engineer I NB 124 $49,191 ‐ Engineering assistance to Not included in No Impact Services‐ &77,332 support general public the Budget. This Admin works functions. enhancement is not deemed critical at this time. Public Data Imaging IUE 12 $12.65 The $25 annual Not included in No Impact Services‐ Support Tech. hourly certificate of inspection the Budget. This Life Safety fee per fire system could enhancement is assist with cost of not deemed position. Individual critical at this would provide assistance time. to Life Safety and be located in Licensing and Inspections. Position being requested despite implementation of fee. City Manager Budget Analyst NB 121 $42,494 ‐ More extensive and Not included in No Impact $50,596 complicated budget the Budget. This preparation process enhancement is which increases not deemed workload demand. In critical at this addition to succession time. planning. Library Library Clerk 2 IUE 13 $13.19 Customer Service and Included in the $13,070 in Salary – Full Time hourly adequate staffing. Budget. and Benefits. Additional staff is needed to support operations as well as to prepare for the opening of the new library. Fiscal 2012 Draft Operating Budget 167

Personnel Information City of Dover REQUESTS FOR ADDITIONAL STAFF ‐ Continued FY12 Salary Justification Provided by City Manager’s Department Position Grade Impact to the Budget Hiring Range Submitting Dept. Head Recommendations Library Library Clerk I – IUE 12 $12.65 Customer Service and Included in the $37,732 Salary and Part Time hourly adequate staffing. Budget. Additional Benefits (18 hrs) staff is needed to support operations as well as to prepare for the opening of the new library. Inspections Inspector I/ IUE 20 $19.65 or Result of retirement in Included in the $1,435 Salary and Inspector II $20.34 Fiscal 2010. Additional Budget. Inspector Benefits (in‐house candidate hourly staff will support rental II – Current will be promoted unit inspections and employee has and back filled with out‐of‐house everyday complaints. satisfied candidate) requirements for advancement Not included in the Budget. Inspector I – not deemed critical at this time. Mayor Administrative NB 112 $27,392 ‐ Work load demands of Not included in No Impact Assistant to $43,062 office. the Budget. City Manager Current staff can and Mayor – manage the Part Time demands of the office. REQUESTS FOR UPGRADES/POSITION CHANGES/STEP INCREASES OF CURRENT POSITIONS Department Current Current Proposed Position Justification City Manager’s Impact to the Position Grade & Title Provided by Recommendations Budget Hourly Submitting Dept. Rate Head Public Dept. NB 119 Key Account Provide improved Included in the Under $1,000 Utilities Budget & $22.22 Manager customer service Budget. Position will Support $46,227 to large electric be classified as Supervisor customers; NB121. This increase and reassignment of change in duties is being viewed responsibilities as an increase to departmental efficiency. The employee who previously assisted large electric customers retired in March 2010. The duties were reassigned and the position was not recruited. 168 Fiscal 2012 Draft Operating Budget

Personnel Information City of Dover REQUESTS FOR UPGRADES/POSITION CHANGES/STEP INCREASES OF CURRENT POSITIONS ‐ Continued Department Current Current Proposed Position Justification City Manager’s Impact to the Position Grade & Title Provided by Recommendations Budget Hourly Submitting Dept. Rate Head Public Substation NB 119 No Change Advancement of Included in the Budget. Under $1,000 Utilities Relay $29.11 position Position will be Foreman $60,553 requirements, classified as NB126. demonstrated Advancement of skill set and position requirements, retention. demonstrated skill set and retention. Public Utility IUE 20 No Change Assumed Not included in the No Impact Utilities Construction additional duties budget. Crew Leader due to vacancy of This position is Project Supervisor represented by the labor union IUE and is compensated according to the negotiated wage scale. Customer Field Service IUE 12 Field Service Rep. Reduction in force Included in the Budget. $3,600 Salary and Service Rep. I $17.77 II (RIF) has caused During the planning of Benefits the Field Service the RIF, staff thought Rep. 1 to perform the division could be duties of a Field staffed with one Service Rep 2. employee of each position. Supervisor has determined that both employees of the division need to be versed in all aspects of the division. Public GIS Manager NB 122 Public Services Assumed the Included in the Budget Under $1,000 Services – $27.78 Admin Manager responsibilities of Position will be Inspections/ $57,783 managing the classified as NB 124. Permitting & front counter Current staff has GIS staff of three and assumed a great deal of overseeing the responsibility for the associated duties. front office staff and associated responsibilities with the duties of the staff. Public Administrativ NB 112 Public Services Considerable Not included in the Under $1,000 Services – e Assistant $43,378 Coordinator more Budget. Sufficient Admin responsibilities justification was not than most other provided to Admin. Assistants demonstrate that the as a result of the responsibilities exceed splitting of the the responsibilities of Public Services other Administrative and Public Assistants. Utilities departments and additional programs. Fiscal 2012 Draft Operating Budget 169

Personnel Information City of Dover REQUESTS FOR UPGRADES/POSITION CHANGES/STEP INCREASES OF CURRENT POSITIONS ‐ Continued Current Justification Current Grade & Proposed Position Provided by City Manager’s Impact to the Department Position Hourly Title Submitting Dept. Recommendations Budget Rate Head Public Services – Deputy Fire IUE 1= Inspector II Employee has Included in the Under $1,000 Life Safety Marshal/ LG17/ fulfilled the Budget. Employee Inspector I Step 6 requirements of has satisfied $18.41 the job requirements for description. advancement. 2= LG20 Information Computer NB 113 AS/400 System Employee has Included in the Under $1,000 Technology Operator $21.11 Administrator demonstrated Budget. Position $43,916 advanced will be classified as knowledge NB117. Justification required to was provided to perform duties. support the grade change based upon complexity of duties assigned. Community Community NB 120 No change in Comparison in Included in the Under $1,000 Development Development $25,7456 title, regrade the market. Budget. Position Manager $53,551 only. will be classified as NB121. Justification was provided to support the grade change based upon complexity of duties assigned, market place analysis, and comparison among city staff. Police Deputy Chief NB 130 No change in Regrading due to Included in the Under $1,000 $49.70 title, regrade comparison in Budget. Justification $103,378 only. the market was provided to place. support the grade change based upon complexity of duties assigned, market place analysis and comparison among city staff. Police 911 NB 118 No Change MAG Included in the Under $1,000 Supervisor $26.48 downgraded to Budget. Position $55,074 118 from 119. will be classified as Request to NB120. Justification change grade to was provided to 120. No salary support the grade correction. change based upon complexity of duties assigned, market place analysis, and comparison among city staff 170 Fiscal 2012 Draft Operating Budget

General City of Dover MAYOR DEPARTMENT VISION The Mayor is the executive and chief elected official of the City of Dover, the elected representative of all of the citizens of Dover. The Mayor appoints the Chief of Police and is responsible for the Police Department. The Mayor promotes the economic and social interests of the City and the general welfare of its citizens by: 1. Interacting with private citizens, City employees, business people, and other major employers; 2. Interacting with civic and neighborhood associations; 3. Interacting with officials and representatives of other governments and lobbying said officials, as necessary, to promote the welfare of the City and its citizens; 4. Maintaining memberships and/or contacts with various organizations and committees whose purposes, services, or results significantly affect or could significantly affect the government or the citizens of the City; 5. Representing the government of the City at various community functions; 6. Consulting with the Council on policy issues and, from time to time, offering policy initiatives; 7. Consulting with the City Manager on budgeting, policy, and operational issues; 8. Representing the City, in consultation with the Council and City Manager, regarding major projects within or near the corporate boundaries of the City; 9. Making appointments to various commissions and committees as delineated in the City Charter and elsewhere in the City Code; 10. Making other decisions and taking actions as designated within the City’s Charter and Code, which may include being given the assigned authority, as necessary, to promote the safety, health, and welfare of the citizens of Dover. MAJOR PROGRAMS ECONOMIC DEVELOPMENT Objective: Maintain strong ties to the local business community so that we protect the jobs we have and to attract new businesses and new job opportunities to Dover. (Employment statistics sources: US Bureau of Labor Statistics and Delaware Department of Labor) Measures: 1. Maintain the unemployment rate below five percent. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 9.4 percent unemployment rate ≤9.6 percent unemployment rate ≤5.0 percent unemployment rate as of April 2010 as of April 2011 Fiscal 2012 Draft Operating Budget 171

General City of Dover 2. Maintain the unemployment rate below the average for the State of Delaware. (Source: Delaware Department of Labor) 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 9.5 percent unemployment rate ≤8.5 percent unemployment rate ≤7.4 percent unemployment rate as of March 2010 as of March 2011 3. Maintain the unemployment rate below the national average. (Source: US Bureau of Labor Statistics) 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 8.5 percent unemployment rate ≤8.6 percent unemployment rate ≤8.5 percent unemployment as of March 2010 as of March 2011 4. Maintain job growth above the national average: +.2 percent (Source: Philadelphia Federal Reserve) 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results ‐0.2 percent ‐ Delaware average ≥0.2 percent Delaware average ≥0.2 percent average job growth job growth job growth 5. Maintain close ties with Dover Air Force Base (DAFB), and provide an atmosphere conducive to promoting DAFB’s current missions and expansion to new missions. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Goal met Goal met Goal will be met COMMUNITY DEVELOPMENT Objective: Encourage balanced growth, and protect our quality of life. Measures: 1. Encourage the advancement of high quality residential developments including, but not limited to, Eden Hill Farm, Brittingham Farm, McClements property, and the Bush Farm. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results ‐ Construction of other buildings, Construction of Eden Hill ‐ Construction of Eden Hill including residential units and Development continues. Development continues. infrastructure will continue at Eden Hill. ‐ Apartment complex adjacent to proposed location for new high ‐ Other developments take school. advantage of TND and PND ordinances. 2. Increase the City’s home ownership rate from 52 percent in 2000 to at least 60 percent by 2011. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Home ownership rates not Home ownership rates for the City ≥60 percent homeownership rate i available until completion of the will be presented in the Final 2010 Census Budget 172 Fiscal 2012 Draft Operating Budget

General City of Dover 3. Increase the commercial occupancy rate downtown from 80 percent to 90 percent over the next five years. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 79.8 percent commercial ≥90 percent commercial ≥90 percent commercial occupancy rate downtown occupancy rate downtown occupancy rate downtown 4. Attend an average of at least two community events each month. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Attended over 100 community Attended ≥100 community Attend more than 200 community events. meetings and events events 6. Attend at least ten neighborhood association meetings. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Attended 11 neighborhood Attended ≥10 neighborhood Attend ≥10 neighborhood association meetings. association meetings. association meetings. EFFICIENT OPERATIONS Objective: The objective of this program is to improve efficiency and productivity in City operations and transparency in City financial statements. Measures: 1. Encourage and facilitate additional, efficient, and productive uses of technology. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Promoted Green Energy Security cameras installed Additional projects will be initiatives, continued to look for downtown. identified for Fiscal 2012. Homeland Security funds to New security system installed in rectify City security weaknesses. City Manager/Mayor’s Office 2. Support effort to create paperless packets for planning and zoning documents. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Goal completed in Fiscal 2008. New measures to be developed. New measures to be developed. 3. Mitigate the need for tax increases. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Continued to receive an increase Maintain Payment in Lieu of Taxes Maintain Payment in Lieu of Taxes in State Payment in Lieu of Taxes. from the State and various from the State and various Efforts continued to gather entities. Continued to gather entities. Continue to gather support and funding for the new support and funding for the support and funding for the Library Project. Anchor Library Project. Anchor Library Project. 4. Ensure license and other fees remain reasonable and competitive with other government jurisdictions and fair to the rate payers. Fiscal 2012 Draft Operating Budget 173

General City of Dover 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Business license fees were Ensured that all fees remain Ensure that all fees remain increased 3.3 percent in order to competitive with other local competitive with other local remain competitive with other jurisdictions. Maintained electric jurisdictions. Maintain electric government jurisdictions and fair and water rates at levels that are and water rates at levels that are to the ratepayers. Maintained among the lowest in Delaware. among the lowest in Delaware. electric rates among the lowest municipal rates in Delaware. FISCAL YEAR 2010‐2011 STRATEGIC ACCOMPLISHMENTS 1. Continue to work closely with the Delaware Economic Development office, the Kent County Economic Development Partnership, and the Dover Economic Development to address future job opportunities. This objective is a part of the Economic Development program and advances the critical success factors of Economic Development and Job Growth. Measure: Attract two major employers to Dover; replace Bank of America’s call center and facilities vacated by Discover Card. This objective is on track for completion. 2. Secure the necessary funding for the City’s new library project. This objective is a part of the Community Development program and advances the critical success factors of Customer Satisfaction and Effective Community Communication. Measure: Work with Library Project committees, County and State representatives to secure agreements to provide all necessary funding sources to establish an anchor library in Dover. This objective is on track for completion. Construction of the new library began in April 2011. 3. Work with the merchants in the downtown area to install security camera at designated intersections and sites. This objective is part of the Community Development program and advances the critical success factors of Citywide Safety. Measure: Continue to work with committee members to secure funding to install four to six initial cameras by June 2010. This objective is on track for completion. Two cameras will be installed by June 2011. * The Mayor’s Strategic Objectives for Fiscal 2011‐2012 will be presented in the Final Budget. 174 Fiscal 2012 Draft Operating Budget

General City of Dover MAYOR ORGANIZATIONAL CHART FISCAL YEAR 2012 CITIZENS OF DOVER MAYOR AND COUNCIL MAYOR COUNCIL CARLETON E. CAREY, SR. POLICE DEPARTMENT Fiscal 2012 Draft Operating Budget 175

General City of Dover MAYOR 110/147‐3200‐519 ALTERNATIVE BALANCING PLANS 2009‐10 2010‐11 2010‐11 2011‐12 2011‐12 2011‐12 2011‐12 2011‐12 ACCT DESCRIPTION ACTUAL BUDGET REVISED BASE STRATEGIC BUDGET A BUDGET B BUDGET C 10‐11 SALARIES 44,333 45,990 45,990 45,000 ‐ 45,000 45,000 45,000 10‐14 FICA TAXES 3,456 3,637 3,637 3,657 ‐ 3,657 3,657 3,657 10‐15 HEALTH INSURANCE 6,584 7,540 7,540 7,518 ‐ 7,518 7,518 7,518 10‐16 L I D INSURANCE 337 338 338 338 ‐ 338 338 338 10‐17 WORKERS COMPENSATION 235 244 244 ‐ ‐ ‐ ‐ ‐ 10‐18 EDUCATIONAL ASSISTANCE ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ 10‐19 PENSION ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ 10‐20 OPEB ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ PERSONNEL COSTS 54,945 57,749 57,749 56,513 ‐ 56,513 56,513 56,513 20‐21 FURNITURE/FIXTURES ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ 20‐22 OFFICE SUPPLIES 106 127 100 100 ‐ 100 100 100 20‐23 PRINTING AND DUPLICATING 405 408 200 200 ‐ 200 200 200 20‐24 PHOTOGRAPHIC ‐ 51 ‐ ‐ ‐ ‐ ‐ ‐ 20‐37 COMPUTER SOFTWARE ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ 20‐38 COMPUTER HARDWARE ‐ ‐ ‐ 2,600 ‐ 2,600 2,600 2,600 MATERIALS & SUPPLIES 511 586 300 2,900 ‐ 2,900 2,900 2,900 30‐21 TELEPHONE/FAX 1,296 1,666 1,200 1,666 ‐ 1,666 1,666 1,666 30‐25 ADVERTISEMENT ‐ 5,000 2,400 2,500 ‐ 2,500 2,500 2,500 30‐27 SUBSCRIPTIONS AND DUES 3,785 5,150 5,000 5,150 ‐ 5,150 5,150 5,150 30‐28 TRAINING/CONF/FOOD/TRAVEL 681 1,950 5,000 6,000 2,900 1,000 8,900 6,000 30‐31 CONTRACTUAL SERVICES ‐ 3,586 3,586 ‐ ‐ ‐ ‐ ‐ 30‐35 COMMUNITY RELATIONS EXP 2,087 6,800 6,800 7,000 ‐ 7,000 7,000 7,000 30‐37 OTHER EXPENSES 5,010 5,000 5,000 5,000 ‐ 5,000 5,000 5,000 30‐62 GASOLINE 884 650 1,200 1,200 ‐ 1,200 1,200 1,200 30‐63 AUTO REPAIRS/MAINTENANCE 50 204 100 100 ‐ 100 100 100 30‐91 ECONOMIC DEVELOPMENT ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ADMINISTRATIVE EXPENDITURES 13,793 30,006 30,286 28,616 2,900 23,616 31,516 28,616 40‐22 AUTOMOBILES ‐ PURCHASE ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ 40‐25 OTHER EQUIP ‐ PURCHASE ‐ 31,500 31,500 33,000 ‐ ‐ 33,000 ‐ CAPITAL EXPENDITURES ‐ 31,500 31,500 33,000 ‐ ‐ 33,000 ‐ TOTAL EXPENDITURES 69,249 119,841 119,835 121,029 2,900 83,029 123,929 88,029 REVENUES GENERAL FUND 69,249 88,341 88,335 88,029 2,900 83,029 90,929 88,029 GOVERNMENTAL CAPITAL PROJECTS FUND ‐ 31,500 31,500 33,000 ‐ ‐ 33,000 ‐ PERSONNEL: FULL‐TIME EQUIVALENT 1.0 1.0 1.0 1.0 ‐ 1.0 1.0 1.0 176 Fiscal 2012 Draft Operating Budget

General City of Dover CITY COUNCIL DEPARTMENTAL VISION The City of Dover is a place where people want to live. Through the team effort of its elected officials, employees, and citizens, Dover is a clean and safe community with a future of balanced growth and opportunity where all citizens are heard, enjoy a high quality of life, and diversity is valued. MAJOR PROGRAMS LEGISLATIVE, POLICY, AND ADMINISTRATION Objective: The objective of this program is to enact legislation; determine policy; exercise powers conferred by the City Charter and Law; and to appoint and evaluate the performance of those appointed by Council, City agencies, departments, and citizen advisory boards and commissions. Measures: 1. Review and adopt measurable goals and objectives within the concept of the Annual Budget developed by the City Manager. Monitor and evaluate the performance of the City Manager and departments throughout the year to ensure that high standards for performance are maintained by reviewing and approving 12 monthly reports from each department. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 12 monthly reports were Reviewed and approved ≤12 Review and approve ≤12 monthly reviewed and approved monthly reports reports 2. Maintain a Council presence during recognition programs, including service awards, Munch Lunch, and Employee Appreciation Day for employee satisfaction so our work force is proud, safe, and motivated to complete the City’s mission. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 30 percent ≤100 percent ≤100 percent FIDUCIARY Objective: The objective of this program is to annually adopt and monitor a balanced budget and capital spending plan and to develop and implement policies, procedures, and controls to ensure adherence to these financial plans. Measures: 1. Identify areas where additional or amended policies, procedures, and controls are needed in order to carry out the Council’s fiduciary responsibilities. Develop, review, or adopt three policies a year. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 100 percent ≤100 percent 100 percent Fiscal 2012 Draft Operating Budget 177

General City of Dover 2. Ensure that adequate funding, personnel, and organizational resources are provided in support of the City’s mission, policies, and administration by adopting a balanced budget and capital program by reviewing and approving 12 budget reports and four quarterly revenue reports. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 12 budget reports and four ≥12 budget reports and ≥four ≥12 budget reports and ≥four quarterly revenue reports were quarterly revenue reports were quarterly revenue reports to be reviewed. reviewed. reviewed. 3. Set budget guidelines for City Manager in February/March. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Budget guidelines set in January Budget guidelines set in January Set budget guidelines in 2010 2011 January 2012 COMMUNITY INTERACTION Objective: The objective of this program is to interact with citizens and community leaders in private and public sectors so that Dover’s vision is voiced, and citizen concerns are heard. Measures: 1. Respond effectively to issues and problems identified by citizens and propose ways of dealing with them in a timely manner. Respond to 100 percent of citizen concerns received in writing and expressed during the Open Forum within seven days. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Responded to 100 percent of Responded to ≤100 percent of Respond to ≤100 percent of citizen concerns received in citizen concerns received in citizen concerns received in writing and expressed during writing and expressed during writing and expressed during Open Forums within seven days. Open Forums within seven days. Open Forums within seven days. 2. Ensure that citizens have opportunities to be heard and that City policies, procedures, regulations, and programs are acceptable to citizens. Ensure that citizens are included in the process as the City administration implements the Council’s policies and delivers City services by holding 22 Open Forum sessions to allow public comment. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results More than 22 open forum More than ≥22 open forum Hold ≥22 open forum session. sessions held sessions held FISCAL YEAR 2010‐2011 STRATEGIC ACCOMPLISHMENTS 1. Planning and funding of Dover Public Anchor Library. This objective is part of the Community Interaction program and advances the critical success factors of Customer Satisfaction and Improving Downtown and Surrounding Neighborhoods. Measure: Our goal is to complete the Library by the fall of 2012. This goal is on schedule for completion. Groundbreaking of the new library occurred in April 2011. 178 Fiscal 2012 Draft Operating Budget

General City of Dover 2. Continue the development of the Garrison Tract and the Dover Sun Park Solar Energy Project. The Dover Sun Park will be a community‐scale 10 MW solar photovoltaic power plant and will connect directly into the Dover distribution system. It will supply enough clean power for over 1,300 homes in the community and will bring environmental benefits from clean renewal energy. The objective is a part of several programs and advances the critical success factors of Cost and Revenue Efficiency. Measures: Ensure the project moves forward with substantial completion by June 2011. This goal is on track for completion. 3. Through the “Hiring Freeze and Right Size” review process, ensure proper staffing levels by authorizing only those positions deemed critical during a period of reduced revenue. This objective is a part of the Legislative, Policy and Administration program and advances the critical success factors of Employee Satisfaction and Effective Organization Communication. Measure: Present all critical positions to the Legislative, Finance and Administration Committee for review and approval. This objective is ongoing throughout the fiscal year. 4. Understand the high risks associated with deferring maintenance on infrastructure. This objective is a part of all of the Council programs and advances several critical success factors including Cost and Revenue Efficiency. Measure: Ensure that the necessary levels of maintenance on infrastructure are maintained through the funding of various capital projects for waterline replacement, sewer relining and electric substation upgrades. This objective is ongoing throughout the fiscal year. 5. Increase availability of affordable, safe, clean rental housing program. This objective is a part of the Community Interaction program and advances the critical success factors of Customer Satisfaction and Effective Community Communication. Measures: Accomplish through the CDBG Rental Rehabilitation Program. This objective is on track for completion. *City Council’s Strategic Objectives for Fiscal 2011‐2012 will be presented in the Final Budget. Fiscal 2012 Draft Operating Budget 179

General City of Dover CITY COUNCIL ORGANIZATIONAL CHART FISCAL YEAR 2012 CITIZENS OF DOVER MAYOR AND COUNCIL AT‐LARGE COUNCILMAN THOMAS J. LEARY 1ST DISTRICT 2ND DISTRICT COUNCIL PRESIDENT COUNCILMAN KENNETH L. HOGAN WILLIAM P. MCGLUMPHY COUNCILWOMAN COUNCILMAN BEVERLY C. WILLIAMS EUGENE B. RUANE 3RD DISTRICT 4TH DISTRICT COUNCILMAN COUNCILWOMAN JAMES G. McGIFFIN, JR. SOPHIA R. RUSSELL COUNCILMAN COUNCILMAN DAVID L. BONAR REUBEN SALTERS 180 Fiscal 2012 Draft Operating Budget

General City of Dover CITY COUNCIL 110/147‐1200‐512 ALTERNATIVE BALANCING PLANS 2009‐10 2010‐11 2010‐11 2011‐12 2011‐12 2011‐12 2011‐12 2011‐12 ACCT DESCRIPTION ACTUAL BUDGET REVISED BASE STRATEGIC BUDGET A BUDGET B BUDGET C 10‐13 TEMPORARY HELP 71,033 77,805 77,805 84,270 ‐ 84,270 84,270 84,270 10‐14 FICA TAXES 5,434 5,954 5,954 6,485 ‐ 6,485 6,485 6,485 10‐17 WORKERS COMPENSATION 377 412 412 ‐ ‐ ‐ ‐ ‐ PERSONNEL COSTS 76,844 84,171 84,171 90,755 ‐ 90,755 90,755 90,755 20‐21 FURNITURE/FIXTURES ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ 20‐22 OFFICE SUPPLIES 395 400 200 200 ‐ 200 200 200 20‐23 PRINTING AND DUPLICATING 1,388 450 450 450 ‐ 450 450 450 20‐24 PHOTOGRAPHIC ‐ 50 50 50 ‐ 50 50 50 20‐37 COMPUTER SOFTWARE ‐ ‐ ‐ 80 ‐ 80 80 80 20‐38 COMPUTER HARDWARE 2,455 14,400 14,400 13,000 ‐ 13,000 13,000 13,000 MATERIALS & SUPPLIES 4,238 15,300 15,100 13,780 ‐ 13,780 13,780 13,780 30‐21 TELEPHONE/FAX 240 250 250 250 ‐ 250 250 250 30‐27 SUBSCRIPTIONS AND DUES 10,948 12,198 12,198 11,089 ‐ 11,089 11,089 11,089 30‐28 TRAINING/CONF/FOOD/TRAVEL 424 12,850 12,850 12,850 ‐ 7,550 12,850 12,850 30‐35 COMMUNITY RELATIONS EXP 1,866 2,000 2,000 2,000 ‐ 2,000 2,000 2,000 30‐37 OTHER EXPENSES ‐ 1,000 1,000 1,000 ‐ 1,000 1,000 1,000 30‐92 HRC‐OFFICE SUPPLIES 1,282 3,000 1,375 3,000 ‐ 3,000 3,000 3,000 ADMINISTRATIVE EXPENDITURES 14,760 31,298 29,673 30,189 ‐ 24,889 30,189 30,189 TOTAL EXPENDITURES 95,842 130,769 128,944 134,724 ‐ 129,424 134,724 134,724 REVENUES GENERAL FUND 95,842 130,769 128,944 134,724 ‐ 129,424 134,724 134,724 PERSONNEL FULL‐TIME EQUIVALENT ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ Fiscal 2012 Draft Operating Budget 181

General City of Dover CITY MANAGER DEPARTMENTAL VISION The City Manager=s Office is known for its helpfulness and excellent service. It is also highly valued by the Mayor, City Council, citizens, and department heads for its leadership, resourcefulness, program development, and guidance in planning, budgeting, and managing the activities of the City. This is especially true for the eight departments (Central Services; Customer Services; Human Resources; Information Technology; Parks, Recreation, and Library; Public Services and Public Utilities) that report to the City Manager. Through these coordinated efforts, the office contributes to maintaining Dover=s high quality of life and being a place where people want to live. MAJOR PROGRAMS BUDGET PREPARATION Objective: The objective of this program is to provide City Council with an Annual Budget, Capital Investment Plan, and Strategic Organization Plan that together are cost effective, fiscally sound, and politically acceptable. Measures: 1. Coordinate, schedule, and facilitate a City Council retreat, each fiscal year, which is rated better than 3.0 on a 4.0 point scale by members of City Council. 2009‐2010 Actual 2010‐2011 Projection 2011‐2012 Projected Results Rated 2.6 on a 4.0 scale Rated approx. 3.0 on a 4.0 scale Rate ≤3.4 on a 4.0 point scale 2. Complete the budget approval process, requiring no more than five scheduled workshop sessions annually. 2009‐2010 Actual 2010‐2011 Projection 2011‐2012 Projected Results Budget approval process Budget meetings scheduled for Complete the budget approval completed in four workshops May 2011. process in five workshops 3. Annually receive a better than average rating (≥70 points on a 100 point scale) in the Annual Citizens Survey for the following: AI receive good value for the City of Dover taxes that I pay.@ 2009‐2010 Actual 2010‐2011 Projection 2011‐2012 Projected Results Annual Citizens Survey was not Annual Citizens Survey was not Due to budgetary constraints, the conducted conducted Annual Citizens Survey will not be conducted. 182 Fiscal 2012 Draft Operating Budget

General City of Dover DEPARTMENT MANAGEMENT Objective: The objective of this program is to provide support and guidance to the City Manager departments so they can achieve their goals and objectives. Measures: 1. Ninety percent of all departmental operating expenses and revenues are within 95 percent of their budget, indicating that all budgetary needs have been met. 2009‐2010 Actual 2010‐2011 Projection 2011‐2012 Projected Results 97 percent of all departments ≤90 percent of all departments ≤90 percent of all departments were within 95 percent of their are within 95 percent of their are within 95 percent of their budget budget budget 2. Annually, have 90 percent of Capital Investment Plan (CIP) projects completed on time and under budget, indicating that needed projects are complete. 2009‐2010 Actual 2010‐2011 Projection 2011‐2012 Projected Results 75 percent of CIP projects ≥75 percent of CIP projects ≥75 percent of CIP projects completed on time and under completed on time and under completed on time and under budget budget budget 3. Ensure 90 percent of departmental strategic objectives are met annually. 2009‐2010 Actual 2010‐2011 Projection 2011‐2012 Projected Results 90 percent of departmental strategic ≥90 percent of strategic ≥90 percent of strategic goals were met. objectives to be met annually. objectives to be met annually. PROJECT DEVELOPMENT Objective: The objective of this program is to provide research, selection, development, and implementation of new programs identified as being needed or desired to move the City toward its overall vision, with particular attention being paid to programs that do not clearly fit within one of the existing departments. Measure: Annually, identify two to four new strategic objectives related to new programs that advance the City=s vision. 2009‐2010 Actual 2010‐2011 Projection 2011‐2012 Projected Results 1. DSWA Contract Revision completed 1. Yard Waste Separation Plan Identify two new strategic objectives. 2. Garrison Tract Plan completed. 2. Energy Management RFP’s Fiscal 2012 Draft Operating Budget 183

General City of Dover FISCAL YEAR 2010‐2011 STRATEGIC ACCOMPLISHMENTS 1. Continue to advance the initiatives of the Dover Anchor Library Project. This objective is a part of the Department Management program and advances the critical success factors of Customer Satisfaction and Effective Community Communication. This is objective is on schedule for completion. Construction of the library began in March 2011. The official groundbreaking occurred on April 5, 2011. Measures: a. Finalize construction documentation phase and cost estimates with Holzman‐Moss within scope of work. b. Ensure all related items are completed on time and within budget. c. Oversee fund raising campaign with the goal of raising $4 million over two years. 2. Management of the power contracts with PACE Global and North American Energy Services (NAES) to ensure system reliability and competitive rates. This objective is a part of the Project Development program and advances the critical success factors of Cost and Revenue Efficiency. This goal is on target for completion by the end of the fiscal year. Measures: a. Continue to Chair the Energy Management and Risk Management Committees. b. Ensure that PACE and NAES are operating within their contracts and respective budgets. c. Assure that Dover’s electric rates remain competitive and less costly than most other electric utilities in the state of Delaware. d. Manage contracts in order to obtain the desired results by end of the contract period. 3. Oversee the Request for Proposals process for Energy Management Services. In preparation of the expiring of the PACE contract; oversee the development of an Energy Management Services RFP. This objective is a part of the Project Development program and advances the critical success factors of Cost and Revenue Efficiency. This goal is on target for completion by the end of the fiscal year. Measures: a. Develop energy management bid criteria. b. Advertize, solicit bidders, and develop bid evaluation criteria. c. Select vendor prior to the expiration of current contracts. 4. Continue to move forward with the Garrison Tract Development project. This objective is a part of the Project Development program and advances the critical success factors of Cost and Revenue Efficiency. This goal is on target for completion by the end of the fiscal year. Measures: a. Ensure completion of final subdivision documents. b. Develop marketing strategy for tenants and begin some solicitation for new tenants. c. Develop a list of potential utility improvements and review with City Council for inclusion in the CIP. d. Support MacQuire and LS Power contracts in order to move the project forward toward completion. 184 Fiscal 2012 Draft Operating Budget

General City of Dover 5. Develop a Yard Waste Separation and Collection Program. This objective is a part of the Project Development program and advances the critical success factors of Cost and Revenue Efficiency. This goal is on target for completion by the end of the fiscal year. Measures: a. Based on research and discussions with other municipalities develop a plan for yard waste separation and collection. b. Present the plan to City Council for approval by October 2010. c. Create a campaign to educate residents on the plan before and during start up. d. Ensure implementation of the Yard Waste Separation and Collection plan by January 2011. 6. Explore two new potential revenue sources. This objective is a part of the Project Development program and advances the critical success factors of Cost and Revenue Efficiency. This goal is on target for completion by the end of the fiscal year. 7. Develop a plan for a Trash utility and a Pay‐As‐You‐Throw plan. This objective is a part of the Project Development program and advances the critical success factors of Cost and Revenue Efficiency. This goal is on target for completion by the end of the fiscal year. Measures: a. Research other communities and develop a plan and cost impact analysis for a trash utility and PAYT (pay‐ as‐you‐throw) program based on varying charges for different sized cans. b. Work with the Controller to establish accounts and allocations for a trash utility and determine the revenue needs. c. Select a subdivision for a pilot program to test the plan. d. Prepare recommendations on both the trash utility and the PAYT by May 2011. 8. Study the potential for a Storm Water Utility. This objective is a part of the Project Development program and advances the critical success factors of Cost and Revenue Efficiency. This goal is on target for completion by the end of the fiscal year. Measures: a. Conduct a study and analysis of Wilmington’s existing Storm Water utility and Newark’s ongoing efforts to establish a storm water utility. b. Study should focus on how to establish, calculating and applying rates. c. Determine what expenses are covered by rates and what advantages this has bought to Wilmington and Newark. d. Determine applicability to Dover and submit a report to City Council by April 2011. 9. Develop code amendments to expand performance and maintenance bonding and guarantees in subdivisions and site plans beyond public improvements. This objective requires the cooperation of the City Planner and advances the critical success factors of Customer Satisfaction and Effective Community Communication. This goal is on target for completion by the end of the fiscal year. Measures: a. Explore how other municipal laws are structured to insure that HOA’s (Home Owners Associations) becomes fully functioning and able to maintain their properties when conveyed. b. Submit a report to City Council by April 2011. Fiscal 2012 Draft Operating Budget 185

General City of Dover * Fiscal 2011‐2012 Strategic Objectives will be presented in the Final Budget, upon completion of the City Manager’s annual evaluation. CITY MANAGER ORGANIZATION CHART FISCAL YEAR 2012 186 Fiscal 2012 Draft Operating Budget

General City of Dover CITY MANAGER 110/147‐2100‐515 ALTERNATIVE BALANCING PLANS 2009‐10 2010‐11 2010‐11 2011‐12 2011‐12 2011‐12 2011‐12 2011‐12 ACCT DESCRIPTION ACTUAL BUDGET REVISED BASE STRATEGIC BUDGET A BUDGET B BUDGET C 10‐11 SALARIES 322,472 347,877 349,337 360,916 ‐ 352,223 360,916 356,570 10‐12 OVERTIME 1,538 ‐ ‐ ‐ ‐ ‐ ‐ ‐ 10‐14 FICA TAXES 23,510 23,214 25,469 21,049 ‐ 21,049 21,049 21,049 10‐15 HEALTH INSURANCE 33,460 38,412 40,967 54,250 ‐ 54,250 54,250 54,250 10‐16 L I D INSURANCE 2,096 2,113 2,113 2,257 ‐ 2,257 2,257 2,257 10‐17 WORKERS COMPENSATION 1,717 1,828 1,828 ‐ ‐ ‐ ‐ ‐ 10‐18 EDUCATIONAL ASSISTANCE 2,917 6,519 6,519 6,000 ‐ 6,000 6,000 6,000 10‐19 PENSION 37,770 18,626 19,099 20,691 ‐ 20,691 20,691 20,691 10‐20 OPEB ‐ ‐ ‐ 24,265 ‐ 24,265 24,265 24,265 PERSONNEL COSTS 425,480 438,589 445,332 489,428 ‐ 480,735 489,428 485,082 20‐22 OFFICE SUPPLIES 642 1,000 1,000 700 ‐ 700 700 700 20‐23 PRINTING AND DUPLICATING 20,544 22,000 22,000 21,500 ‐ 19,200 21,500 21,500 20‐26 PROGRAM EXPENSES/SUPPLIES 2,079 ‐ ‐ ‐ ‐ ‐ ‐ ‐ 20‐31 BOOKS 75 200 200 200 ‐ 200 200 200 20‐37 COMPUTER SOFTWARE ‐ 125 50 420 ‐ 420 420 420 20‐38 COMPUTER HARDWARE 2,580 ‐ ‐ 3,575 ‐ 3,575 3,575 3,575 MATERIALS & SUPPLIES 25,920 23,325 23,250 26,395 ‐ 24,095 26,395 26,395 30‐21 TELEPHONE/FAX 1,830 1,500 1,500 1,500 ‐ 1,500 1,500 1,500 30‐27 SUBSCRIPTIONS AND DUES 1,830 1,900 2,100 1,800 ‐ 1,800 1,800 1,800 30‐28 TRAINING/CONF/FOOD/TRAVEL 1,680 2,000 1,700 2,000 ‐ 2,000 2,000 2,000 30‐31 CONTRACTUAL SERVICES 6,910 1,850 550 550 ‐ 550 550 550 30‐32 LEGAL EXPENSES 93,145 89,000 100,000 70,000 100,000 70,000 170,000 120,000 30‐35 COMMUNITY RELATIONS EXP 1,006 2,000 1,000 1,000 ‐ 1,000 1,000 1,000 30‐61 OFF EQUIP/REPAIRS & MAINT 242 1,000 500 500 ‐ 500 500 500 30‐62 GASOLINE 472 408 850 850 ‐ 850 850 850 ADMINISTRATIVE EXPENDITURES 107,115 99,658 108,200 78,200 100,000 78,200 178,200 128,200 TOTAL EXPENDITURES 558,515 561,572 576,782 594,023 100,000 583,030 694,023 639,677 REVENUES GENERAL FUND 558,515 561,572 576,782 594,023 100,000 583,030 694,023 639,677 PERSONNEL FULL‐TIME EQUIVALENT 5.0 5.0 5.0 5.0 ‐ 5.0 5.0 5.0 Fiscal 2012 Draft Operating Budget 187

General City of Dover CENTRAL SERVICES DEPARTMENTAL VISION Central Services endeavors to provide on time and accurate distribution of internal communications; cost‐ effective procurement of all supplies and equipment; quality facility maintenance; and quality vehicle maintenance. With the assistance of our customers and suppliers, we provide a clean and safe working environment for all employees, elected officials, and citizens of Dover. MAJOR PROGRAMS WAREHOUSE Objective: The objective of this program is to procure and maintain sufficient stock to support customer requirements based on past usage and current lead times while remaining in compliance with the purchasing policy. Measures: 1. Maintain a 90 percent or better issue effectiveness rate. [Issues / (issues + back orders)] * 100 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected 99.95 percent issue effectiveness ≥95 percent issue effectiveness Results 98 percent issue effectiveness rate rate rate 2. Maintain an inventory turnover rate of four to five per year (cost of goods sold/average inventory investment, past 12 months) not including transformers or contingency stock. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results One turnover every 29 years One turnover every 20 years One turnover every 10 years Note: The turnover rate of four to five per year is the Electrical industry standard. The City of Dover has approximately $1.6 million in allocated items, awaiting project commencement, and approximately $424,000 in excess items (not used in over three years). We are currently working to reduce the excess items. PURCHASING Objective: The objective of this program is to acquire materials and services in a timely manner, in accordance with the City of Dover Purchasing Policy, 80 percent of the time. Measures: 1. Quantity and percentage of formal sealed bids for non‐inventory items that are converted to purchase orders within the time frame specified within the bid package. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 7 sealed bids, 100 percent 15 sealed bids, 100 percent ≥15 sealed bids, ≥95 percent converted to purchase orders converted to purchase orders converted to purchase orders 188 Fiscal 2012 Draft Operating Budget

General City of Dover 2. Quantity and percentage of formal, sealed bids specifications prepared and received by purchasing, and distributed to vendors within seven working days of receipt of request more than 80 percent of the time. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 28 bids received, 100 percent 37 bids received, 95 percent ≥50 bids received, ≥90 percent distributed within seven working distributed within seven working distributed within seven working days days days MAIL ROOM OBJECTIVE: The objective of this program is to provide internal distribution and efficient postal services to support City of Dover activities, while conforming to U.S. Postal Regulations and receiving the lowest possible postage rates 95 percent of the time. Measures: 1. Quantity and percentage of outgoing, first class, pre‐sort, U.S. mail that qualifies for the lowest two discounted rates. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 375,000 pieces of outgoing mail, 350,000 pieces of outgoing mail, ≥395,000 pieces of outgoing mail, 96.34 percent qualify for lowest 96 percent qualify for lowest rates ≥95 percent qualify for lowest rates rates FLEET MAINTENANCE Objective: The objective of this program is to provide on‐time preventative maintenance (PM) to all City vehicles (excluding police vehicles) more than 70 percent of the time. Measure: Quantity and percentage of scheduled PMs completed. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 364 vehicles, 360 vehicles, ≥350 vehicles, 68 percent of scheduled PMs 70 percent of scheduled PMs ≥75 percent of scheduled PMs completed on time completed on time completed on time FACILITIES MANAGEMENT Objective: The objective of this program is to ensure that all City buildings are maintained and kept in a safe and clean condition. Measure: Quantity and percentage of Facilities Maintenance work order requests that are completed within five workdays (routine) and two workdays (emergency) from notification to crew dispatch. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Routine 390 work orders, 93 percent 420 work orders, 90 percent ≥ 422 work orders, ≥80 percent completed within five workdays completed within five workdays completed within two workdays Emergency 56 work orders, 97 percent 50 work orders, 95 percent ≥ 59 work orders, ≥95 percent completed within two workdays completed within two workdays completed within two workdays Fiscal 2012 Draft Operating Budget 189

General City of Dover FISCAL YEAR 2010‐2011 STRATEGIC ACCOMPLISHMENTS 1. Perform low cost improvements to City buildings. This objective is a part of the Facilities Management program and advances the critical success factor of Employee Satisfaction and Effective Organizational Communication. Measure: This is an ongoing project and involves general painting, replacement and repair projects. This goal is ongoing. 2. Sell obsolete materials through GovDeals on line auction. This objective is a part of the Facilities Management program and advances the critical success factor of Employee Satisfaction and Effective Organizational Communication. The beginning of this program is to eliminate from stock all obsolete/unserviceable materials which will lead to improved use of space. This is an ongoing project and involves review and designation for disposal of items with no use in three years. Received $44,648 for materials sold this fiscal year. This goal is ongoing. 3. Advance the use of eco‐friendly products throughout the City. This objective is a part of the Facilities Management program and advances the critical success factors of Employee Satisfaction and Effective Organizational Communication. Measures: a. The Janitorial Supplies contract has been bid as all “green”. US Communities green representative has conducted a green study of our cleaning procedures. A test building has been selected and will be used to analyze the recommended green products. This goal is ongoing. b. Recycled paper is now the only copy paper available in the warehouse. This goal is complete. c. Conversion to fluorescent lights and installation of automatic light switches is ongoing. 4. Complete a report based on recent audit and surveys of City radio usage. This objective encompasses several programs and advances the critical success factors of Employee Satisfaction and Effective Organizational Communication along with Cost and Revenue Efficiency. Measure: This review has started and one department has been completed. All radios identified in the survey have been determined to be essential for operational communications. This goal is ongoing. 5. Contract for janitorial services. This objective is a part of the Facilities Management program and advances the critical success factors of Employee Satisfaction and Effective Organizational Communication. Measures: a. Compare bids to the cost of in‐house staff to determine cost effectiveness by August 2010. b. Complete selection process and oversee implementation, including adjusting current staff work schedules. c. Ensure contractors are fulfilling contractual obligations by May 2011. This program is under review by the City Manager. 190 Fiscal 2012 Draft Operating Budget

General City of Dover 6. Implement safety recommendations for the vehicle shop as outlined by the City’s insurance carrier. This objective is a part of the Fleet Maintenance program and advances the critical success factors of Employee Satisfaction and Effective Organizational Communication. Measures: a. Develop a vehicle lift inspection program to include regular, documented inspections of the lifts and their components. b. Develop an overhead door inspection program to include regular, documented inspections of the doors and their components. c. Have permanent placards placed on each hydraulically designed automatic sprinkler riser, indicating the system design, flow, and pressure requirements. The placard should be provided in accordance with NFPA 13, Standard for the Installation of Sprinkler Systems. d. Complete by October 2010. This goal is complete 7. Energy and carbon audit of all City buildings and facilities. This objective is a part of the Facilities Management program and advances the critical success factors of Employee Satisfaction and Effective Organizational Communication. Measures: a. Ensure fulfillment of contract and facilitate work of the consultants by coordinating site visits, and providing requested data. b. Evaluate the consultant’s final report and make recommendations for suggested improvements. c. Completion timeline for this objective will be determined at a later date. This goal is ongoing STRATEGIC OBJECTIVES FOR FISCAL YEAR 2012‐2012 1. Continue to perform low cost improvements to City buildings. This objective is a part of the Facilities Management program and advances the critical success factor of Employee Satisfaction and Effective Organizational Communication. Measure: This is an ongoing project and involves general painting, replacement and repair projects. 2. Advance the use of eco‐friendly products throughout the City. This objective is a part of the Facilities Management program and advances the critical success factors of Employee Satisfaction and Effective Organizational Communication. Measures: a. The current Janitorial Supplies Contract expires in January 2011. Complete test and evaluate for implementation in all city buildings. b. Continue conversion to fluorescent lights; install automatic light switches in all conference rooms, bathrooms, and common spaces that are not regularly occupied. 3. Complete a report based on recent audit and surveys of City radio usage. This objective encompasses several programs and advances the critical success factors of Employee Satisfaction and Effective Organizational Communication along with Cost and Revenue Efficiency. Fiscal 2012 Draft Operating Budget 191

General City of Dover Measures: a. Include all radios currently in employee operated vehicles and all handheld radios. b. Determine where savings can be realized in the purchasing and maintenance costs by reducing the inventory of radios. c. Report should be completed by November 2011. 4. Contract for janitorial services. This objective is a part of the Facilities Management program and advances the critical success factors of Employee Satisfaction and Effective Organizational Communication. Measures: a. Compare bids to the cost of in‐house staff to determine cost effectiveness by August 2011. b. Complete selection process and oversee implementation, including adjusting current staff work schedules. c. Ensure contractors are fulfilling contractual obligations by May 2012. 5. Energy and carbon audit of all City buildings and facilities. This objective is a part of the Facilities Management program and advances the critical success factors of Employee Satisfaction and Effective Organizational Communication. Measures: a. Ensure fulfillment of contract and facilitate work of the consultants by coordinating site visits, and providing requested data. b. Evaluate the consultant’s final report and make recommendations for suggested improvements. c. Completion timeline for this objective will be determined at a later date. 192 Fiscal 2012 Draft Operating Budget

General City of Dover CENTRAL SERVICES ORGANIZATION CHART FISCAL YEAR 2012 CITY MANAGER CENTRAL SERVICES Central Services Director 1 CENTRALIZED WAREHOUSING PURCHASING EXPEDITOR Contract & Procurement Manager 1 1 STOREKEEPER/BUYER II Administrative Assistant 1 1 STOREKEEPER/BUYER I 2 MAIL CLERK 1 FACILITIES MANAGEMENT FLEET MAINTENANCE CRAFTSPERSON II MECHANIC II 3 2 CRAFTSPERSON I MECHANIC I 2 4 ELECTRICIAN II 1 CUSTODIAL CUSTODIAN II 2 CUSTODIAN 5 Fiscal 2012 Draft Operating Budget 193

General City of Dover FACILITIES MANAGEMENT 110/147‐2500‐552 ALTERNATIVE BALANCING PLANS 2009‐10 2010‐11 2010‐11 2011‐12 2011‐12 2011‐12 2011‐12 2011‐12 ACCT DESCRIPTION ACTUAL BUDGET REVISED BASE STRATEGIC BUDGET A BUDGET B BUDGET C 10‐11 SALARIES 550,943 587,035 564,589 566,825 ‐ 498,775 566,825 532,729 10‐12 OVERTIME 1,127 300 300 500 ‐ 500 500 500 10‐13 TEMPORARY HELP 17,997 24,403 19,789 24,892 ‐ 24,892 24,892 24,892 10‐14 FICA TAXES 43,204 46,153 44,389 42,820 ‐ 37,494 42,820 40,157 10‐15 HEALTH INSURANCE 108,210 125,921 120,990 118,934 ‐ 103,937 118,934 111,416 10‐16 L I D INSURANCE 3,124 3,154 3,154 2,946 ‐ 2,506 2,946 2,741 10‐17 WORKERS COMPENSATION 20,359 21,973 21,973 ‐ ‐ ‐ ‐ ‐ 10‐19 PENSION 133,499 24,642 23,472 25,969 ‐ 24,925 25,969 25,969 10‐20 OPEB ‐ ‐ ‐ 37,410 ‐ 35,113 37,410 37,410 PERSONNEL COSTS 878,463 833,581 798,656 820,296 ‐ 728,142 820,296 775,814 20‐22 OFFICE SUPPLIES 67 100 100 100 ‐ 100 100 100 20‐25 CUSTODIAL 7,712 8,500 8,500 8,500 ‐ 5,100 8,500 8,500 20‐28 MEDICAL SUP & PHYSICALS ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ 20‐29 UNIFORMS/UNIFORM ALLOW 4,121 3,684 3,684 4,420 ‐ 4,420 4,420 4,420 20‐32 SECURITY/SAFETY MATERIALS 1,136 1,873 1,873 1,625 ‐ 1,625 1,625 1,625 20‐33 SMALL TOOLS 767 1,000 1,000 500 ‐ 500 500 500 20‐46 CITY BLDG MAINT SUPPLIES 19,389 10,000 10,000 10,500 ‐ 10,500 10,500 10,500 20‐58 WATER/SEWER 1,232 1,275 1,275 1,275 ‐ 1,275 1,275 1,275 20‐61 ELEC MATERIALS/SUPPLIES 2,650 2,500 2,500 2,500 ‐ 2,500 2,500 2,500 MATERIALS & SUPPLIES 37,074 28,932 28,932 29,420 ‐ 26,020 29,420 29,420 30‐21 TELEPHONE/FAX 1,563 2,000 1,800 1,800 ‐ 1,800 1,800 1,800 30‐23 ELECTRICITY 97,379 81,000 81,000 96,000 ‐ 96,000 96,000 96,000 30‐24 HEATING OIL/GAS 1,369 750 1,370 1,370 ‐ 1,370 1,370 1,370 30‐28 TRAINING/CONF/FOOD/TRAVEL ‐ 200 200 200 ‐ 200 200 200 30‐31 CONTRACTUAL SERVICES 4,837 35,994 6,994 6,994 7,800 6,994 14,794 14,794 30‐62 GASOLINE 6,187 6,600 6,600 6,600 ‐ 6,600 6,600 6,600 30‐64 TRUCK REPAIRS/MAINTENANCE ‐ 500 ‐ ‐ ‐ ‐ ‐ ‐ 30‐65 MAINT EQUIP REPAIRS/MAINT ‐ 500 ‐ ‐ ‐ ‐ ‐ ‐ 30‐67 RADIO REPAIRS/MAINTENANCE 768 700 700 700 ‐ 700 700 700 ADMINISTRATIVE EXPENDITURES 112,103 128,244 98,664 113,664 7,800 113,664 121,464 121,464 TOTAL EXPENDITURES 1,027,640 990,757 926,252 963,380 7,800 867,826 971,180 926,698 REVENUES GENERAL FUND 1,027,640 990,757 926,252 963,380 7,800 867,826 971,180 926,698 PERSONNEL FULL‐TIME EQUIVALENT 13.0 13.0 13.0 13.0 ‐ 11.0 13.0 12.0 194 Fiscal 2012 Draft Operating Budget

General City of Dover CENTRAL SERVICES 110/147‐2700‐571 ALTERNATIVE BALANCING PLANS 2009‐10 2010‐11 2010‐11 2011‐12 2011‐12 2011‐12 2011‐12 2011‐12 ACCT DESCRIPTION ACTUAL BUDGET REVISED BASE STRATEGIC BUDGET A BUDGET B BUDGET C 10‐11 SALARIES 233,719 249,821 253,631 280,304 ‐ 277,693 280,304 278,999 10‐12 OVERTIME 616 350 350 800 ‐ 800 800 800 10‐13 TEMPORARY HELP ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ 10‐14 FICA TAXES 17,633 18,799 19,315 21,420 ‐ 21,420 21,420 21,420 10‐15 HEALTH INSURANCE 42,906 63,797 45,450 48,796 ‐ 48,796 48,796 48,796 10‐16 L I D INSURANCE 1,479 1,545 1,545 1,595 ‐ 1,595 1,595 1,595 10‐17 WORKERS COMPENSATION 4,950 5,431 6,549 ‐ ‐ ‐ ‐ ‐ 10‐18 EDUCATIONAL ASSISTANCE ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ 10‐19 PENSION 43,563 12,431 12,201 13,721 ‐ 13,721 13,721 13,721 10‐20 OPEB ‐ ‐ ‐ 18,500 ‐ 18,500 18,500 18,500 PERSONNEL COSTS 344,866 352,174 339,041 385,136 ‐ 382,525 385,136 383,831 20‐21 FURNITURE/FIXTURES 500 400 400 600 ‐ 600 600 600 20‐22 OFFICE SUPPLIES 2,228 1,489 1,489 2,080 ‐ 2,080 2,080 2,080 20‐23 PRINTING AND DUPLICATING 3,680 3,800 3,800 3,800 ‐ 3,800 3,800 3,800 20‐25 CUSTODIAL 885 1,150 1,150 900 ‐ 900 900 900 20‐26 PROGRAM EXPENSES/SUPPLIES ‐ 2,000 2,000 2,000 ‐ 2,000 2,000 2,000 20‐28 MEDICAL SUP & PHYSICALS ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ 20‐29 UNIFORMS/UNIFORM ALLOW 884 1,255 1,255 1,115 ‐ 1,115 1,115 1,115 20‐31 BOOKS ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ 20‐32 SECURITY/SAFETY MATERIALS 616 1,079 1,079 630 ‐ 630 630 630 20‐33 SMALL TOOLS 63 ‐ ‐ ‐ ‐ ‐ ‐ ‐ 20‐37 COMPUTER SOFTWARE 44 75 75 75 ‐ 75 75 75 20‐38 COMPUTER HARDWARE 5,528 ‐ ‐ 3,750 ‐ 3,750 3,750 3,750 20‐46 CITY BLDG MAINT SUPPLIES 8,260 7,430 7,430 4,430 ‐ 4,430 4,430 4,430 20‐58 WATER/SEWER 2,944 3,300 3,000 3,000 ‐ 3,000 3,000 3,000 20‐61 ELEC MATERIALS/SUPPLIES ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ MATERIALS & SUPPLIES 25,632 21,978 21,678 22,380 ‐ 22,380 22,380 22,380 30‐21 TELEPHONE/FAX 2,070 2,200 2,200 2,200 ‐ 2,200 2,200 2,200 30‐22 POSTAGE 177,042 168,550 168,550 168,550 ‐ 165,750 168,550 168,550 30‐23 ELECTRICITY 86,506 88,500 86,500 86,500 ‐ 86,500 86,500 86,500 30‐24 HEATING OIL/GAS ‐ 450 450 200 ‐ 200 200 200 30‐25 ADVERTISEMENT 1,963 3,000 3,000 3,000 ‐ 3,000 3,000 3,000 30‐27 SUBSCRIPTIONS AND DUES 751 1,340 1,340 620 ‐ 620 620 620 30‐28 TRAINING/CONF/FOOD/TRAVEL 20 8,200 15 2,000 ‐ 2,000 2,000 2,000 30‐31 CONTRACTUAL SERVICES 2,391 2,000 4,500 5,657 15,336 20,993 20,993 20,993 30‐43 ENVIRONMENTAL EXPENSES 2,335 2,775 2,775 2,850 ‐ 2,850 2,850 2,850 30‐61 OFF EQUIP/REPAIRS & MAINT 10,169 9,085 9,085 8,900 ‐ 8,900 8,900 8,900 30‐62 GASOLINE 3,900 5,500 5,500 3,500 ‐ 3,500 3,500 3,500 30‐66 OTHER EQUIP REPAIRS/MAINT 278 3,725 3,725 1,000 ‐ 1,000 1,000 1,000 30‐67 RADIO REPAIRS/MAINTENANCE 478 500 500 500 ‐ 500 500 500 ADMINSTRATIVE EXPENDITURES 287,903 295,825 288,140 285,477 15,336 298,013 300,813 300,813 40‐25 OTHER EQUIP ‐ PURCHASE ‐ ‐ ‐ 30,670 ‐ ‐ 30,670 ‐ CAPITAL OUTLAY ‐ ‐ ‐ 30,670 ‐ ‐ 30,670 ‐ TOTAL EXPENDITURES 658,401 669,977 648,859 723,663 15,336 702,918 738,999 707,024 REVENUES GENERAL FUND 658,401 669,977 648,859 692,993 15,336 702,918 708,329 707,024 GOVERNMENTAL CAPITAL PROJECTS FUND ‐ ‐ ‐ 30,670 ‐ ‐ 30,670 ‐ PERSONNEL FULL‐TIME EQUIVALENT 6.0 6.0 6.0 6.0 ‐ 6.0 6.0 6.0 Fiscal 2012 Draft Operating Budget 195

General City of Dover FLEET MAINTENANCE 110/147‐2800‐572 ALTERNATIVE BALANCING PLANS 2009‐10 2010‐11 2010‐11 2011‐12 2011‐12 2011‐12 2011‐12 2011‐12 ACCT DESCRIPTION ACTUAL BUDGET REVISED BASE STRATEGIC BUDGET A BUDGET B BUDGET C 10‐11 SALARIES 247,690 264,010 264,588 269,711 ‐ 221,444 269,711 221,444 10‐12 OVERTIME 19,731 1,500 5,976 1,500 ‐ 1,500 1,500 1,500 10‐14 FICA 19,782 19,879 20,365 20,347 ‐ 16,310 20,347 16,310 10‐15 HEALTH INSURANCE 57,820 66,226 65,630 66,243 ‐ 58,725 66,243 58,725 10‐16 LID 1,333 1,342 1,342 1,346 ‐ 1,109 1,346 1,109 10‐17 WORKMANS COMP. 10,850 10,780 10,974 ‐ ‐ ‐ ‐ ‐ 10‐19 PENSION 40,100 13,444 13,709 14,420 ‐ 11,349 14,420 11,349 10‐20 OPEB ‐ ‐ ‐ 17,801 ‐ 14,423 17,801 14,423 PERSONNEL COSTS 397,306 377,181 382,584 391,368 ‐ 324,860 391,368 324,860 20‐22 OFFICE SUPPLIES 237 200 200 200 ‐ 200 200 200 20‐23 PRINTING AND DUPLICATING 225 375 375 375 ‐ 375 375 375 20‐25 CUSTODIAL 4 100 100 ‐ ‐ ‐ ‐ ‐ 20‐26 PROGRAM EXPENSES/SUPPLIES 288,374 367,700 332,000 310,000 ‐ 307,500 310,000 310,000 20‐29 UNIFORMS/UNIFORM ALLOW 1,006 1,536 1,536 1,710 ‐ 1,710 1,710 1,710 20‐31 BOOKS 692 600 600 600 ‐ 600 600 600 20‐32 SECURITY/SAFETY MATERIALS 697 1,431 1,431 1,000 ‐ 1,000 1,000 1,000 20‐33 SMALL TOOLS 4,663 5,000 5,000 5,000 ‐ 5,000 5,000 5,000 20‐37 COMPUTER SOFTWARE 2,254 2,100 2,100 2,100 ‐ 2,100 2,100 2,100 20‐38 COMPUTER HARDWARE 2,182 ‐ ‐ ‐ ‐ ‐ ‐ ‐ 20‐46 CITY BLDG MAINT SUPPLIES 1,508 1,000 1,000 ‐ ‐ ‐ ‐ ‐ MATERIALS & SUPPLIES 301,842 380,042 344,342 320,985 ‐ 318,485 320,985 320,985 30‐21 TELEPHONE/FAX 312 400 400 400 ‐ 400 400 400 30‐28 TRAINING/CONF/FOOD/TRAVEL 340 800 800 500 ‐ 500 500 500 30‐31 CONTRACTUAL SERVICES ‐ ‐ ‐ 500 ‐ 500 500 500 30‐43 ENVIRONMENTAL EXPENSES ‐ 1,200 ‐ ‐ ‐ ‐ ‐ ‐ 30‐62 GASOLINE 1,654 2,000 2,000 2,000 ‐ 2,000 2,000 2,000 30‐67 RADIO REPAIRS/MAINTENANCE 300 306 306 306 ‐ 306 306 306 ADMINISTRATIVE EXPENDITURES 2,606 4,706 3,506 3,706 ‐ 3,706 3,706 3,706 TOTAL EXPENDITURES 701,754 761,929 730,432 716,059 ‐ 647,051 716,059 649,551 REVENUES GENERAL FUND 701,754 761,929 730,432 716,059 ‐ 647,051 716,059 649,551 PERSONNEL FULL‐TIME EQUIVALENT 6.0 6.0 6.0 6.0 ‐ 5.0 6.0 5.0 196 Fiscal 2012 Draft Operating Budget

General City of Dover CITY CLERK DEPARTMENTAL VISION The City Clerk’s Office is a link between the Community, City Council, and City staff. We are committed to maximizing access to municipal government in a timely and professional manner and to accurately record and preserve the history of the City of Dover. The City Clerk=s Office staff values the diversity of Dover’s population and is dedicated to serving everyone in a courteous and professional manner that lends itself to bringing respect to the City and the citizens we serve. We strive to work in unison with City Council and Staff to increase and promote opportunities for citizens to communicate their needs, suggestions, and concerns so they may continue to enjoy a high quality of life. MAJOR PROGRAMS ADMINISTRATIVE SUPPORT Objective: The objective of this program is to provide administrative support for Council and Council Committees, including preparation of agendas and minutes; attendance at Council and Council Committee meetings; tracking of agenda items; research; correspondence; processing resolutions and ordinances; ensuring publication/posting of public hearing notifications, agendas, legal notices, etc.; and providing elected and appointed officials assistance to assure they can perform their duties. Measures: 1. Number of meeting agendas prepared. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Prepared 142 agendas Prepare ≥142 agendas Prepare ≥142 agendas 2. Number of meeting minutes transcribed. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Transcribed minutes for 134 Transcribed minutes for Transcribe minutes for ≥100 meetings ≥100meetings meetings 3. Number of meeting hours attended. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Attended 175 meeting hours Attended ≥127 meeting hours Attend ≥127 meeting hours RECORDS MANAGEMENT Objective: The objective of this program is to ensure the safety of essential records; to provide for an archival depository for the permanent preservation of historical records; to provide an orderly system of maintaining, retrieving, and storing records, as well as the proper and legal disposal of records in accordance with City procedures specific to state law, City Charter, and City Code; to serve as the City=s liaison with the State Bureau of Archives and Records and coordinator of all City departments, to assist in setting up a records system; to maintain all City contracts, deeds, and other such vital records for the City; to research and retrieve records for the public, elected/appointed officials, and City staff as requested; develop and maintain the City records management program. Fiscal 2012 Draft Operating Budget 197

General City of Dover Measures: 1. Number of records processed (measured in cubic feet), including transfers to records center, transfers to State Archives, and records destroyed. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 460 cubic feet of records Processed ≥1,000 cubic feet of Process ≥1,000 cubic feet of processed. records. records. 2. Number of vital and/or historical documents imaged. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Imaged 44,237 documents Imaged ≥40,000 documents Image ≥50,000 documents CODIFICATION Objective: The objective of this program is to provide current legal requirements to the public, elected officials and City employees so that they can operate within the laws of the City of Dover. Measure: Number of Charter/Code Amendments processed. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Processed 38 amendments Processed ≥30 amendments Process ≥30 amendments OMBUDSMAN Objective: The objective of this program is to provide a point of contact to citizens so that they have a means to immediately submit questions, concerns, complaints, and suggestions so that they can enjoy a high quality of life and so that Council can be made aware of the desires of their constituents; receive and process all claims and summonses against the City. Measure: Number of inquiries handled on behalf of the City Council 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Data available through Customer Prepare a Customer Service New measure to be developed. Relations Management Software survey to obtain measurement did not accurately represent a data. true measure of this goal. MUNICIPAL ELECTIONS AND REFERENDA Objective: The objective of this program is to assure that all residents are made aware of the requirements for voting in municipal elections and referendums so that they are given a fair and equal opportunity to cast a vote for a representative or vote for or against an issue; to assure that the election and referendums are conducted in accordance with the Delaware Code and City of Dover Charter and Code; and that the process runs smoothly so that citizens are able to exercise their constitutional right and ensure that their voices are heard. 198 Fiscal 2012 Draft Operating Budget

General City of Dover Measures: 1. Number of voters registered (assigning City district). 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results This process has been automated This process has been automated New measure to be developed. through GIS software and will no longer be tracked 2. Number of voters processed during municipal elections. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Process ≥2,941 voters Process ≥3,000 voters Process ≥3,000 voters FISCAL YEAR 2010‐2011 STRATEGIC ACOMMPLISHMENTS 1. Work with the Election Board and the GIS Department to develop a recommendation for redistricting based on the results of the 2010 Census. This objective supports the Municipal Elections and Referenda program and advances the critical success factors of giving residents a fair and equal opportunity to cast a vote for a representative or vote for or against an issue; to assure that the election and referendums are conducted in accordance with the Delaware Code and City of Dover Charter and Code. Measure: Present recommendation within three (3) months of receiving the data. This objective is on track for completion. 2. Provide the remaining Charter Review Committee recommendations to the Legislative, Finance, and Administration Committee for review and recommendation to Council. This objective supports the Administrative Support program and advances the critical success factors of providing administrative support for Council and Council Committees. Measure: Present recommendations by January 2010. This objective is on track for completion. * Fiscal 2011‐2012 Strategic Objectives will be presented in the Final Budget, upon completion of the City Clerk’s annual evaluation. Fiscal 2012 Draft Operating Budget 199

General City of Dover CITY CLERK ORGANIZATION CHART FISCAL YEAR 2012 200 Fiscal 2012 Draft Operating Budget

General City of Dover CITY CLERK 110/147‐1100‐511 ALTERNATIVE BALANCING PLANS 2009‐10 2010‐11 2010‐11 2011‐12 2011‐12 2011‐12 2011‐12 2011‐12 ACCT DESCRIPTION ACTUAL BUDGET REVISED BASE STRATEGIC BUDGET A BUDGET B BUDGET C 10‐11 SALARIES 143,990 171,103 175,548 184,081 ‐ 150,355 184,081 181,885 10‐14 FICA TAXES 10,527 12,291 13,152 13,891 ‐ 11,697 13,891 13,891 10‐15 HEALTH INSURANCE 36,326 42,234 38,949 41,580 ‐ 25,062 41,580 41,580 10‐16 L I D INSURANCE 1,171 1,210 1,210 1,320 ‐ 1,088 1,320 1,320 10‐17 WORKERS COMPENSATION 763 894 930 ‐ ‐ ‐ ‐ ‐ 10‐18 EDUCATIONAL ASSISTANCE ‐ 10,000 2,179 5,000 ‐ 5,000 5,000 5,000 10‐19 PENSION 30,972 6,635 9,364 7,362 ‐ 6,390 7,362 7,362 10‐20 OPEB ‐ ‐ ‐ 12,149 ‐ 10,011 12,149 12,149 PERSONNEL COSTS 223,749 244,367 241,332 265,383 ‐ 209,603 265,383 263,187 20‐22 OFFICE SUPPLIES 2,794 2,900 2,900 2,900 ‐ 1,910 2,900 2,900 20‐23 PRINTING AND DUPLICATING 4,092 3,000 3,000 4,000 ‐ 4,000 4,000 4,000 20‐37 COMPUTER SOFTWARE ‐ 225 225 ‐ ‐ ‐ ‐ ‐ 20‐38 COMPUTER HARDWARE 2,673 1,150 1,150 7,885 ‐ 7,885 7,885 7,885 MATERIALS & SUPPLIES 9,559 7,275 7,275 14,785 ‐ 13,795 14,785 14,785 30‐21 TELEPHONE/FAX 575 646 646 646 ‐ 646 646 646 30‐25 ADVERTISEMENT 780 600 600 800 ‐ 800 800 800 30‐27 SUBSCRIPTIONS AND DUES 576 625 625 700 ‐ 700 700 700 30‐28 TRAINING/CONF/FOOD/TRAVEL 847 1,680 1,680 2,610 ‐ 2,610 2,610 2,610 30‐31 CONTRACTUAL SERVICES 14,783 20,050 14,550 16,900 ‐ 9,400 16,900 9,400 30‐34 ELECTION RELATED EXPENSES 9,348 10,000 10,000 10,000 ‐ 10,000 10,000 10,000 30‐61 OFF EQUIP/REPAIRS & MAINT 1,303 2,160 2,160 800 ‐ 800 800 800 ADMINISTRATIVE EXPENDITURES 28,212 35,761 30,261 32,456 ‐ 24,956 32,456 24,956 TOTAL EXPENDITURES 261,520 287,403 278,868 312,624 ‐ 248,354 312,624 302,928 REVENUES GENERAL FUND 261,520 287,403 278,868 312,624 ‐ 248,354 312,624 302,928 PERSONNEL FULL‐TIME EQUIVALENT 4.0 4.0 4.0 4.0 ‐ 3.0 4.0 4.0 Fiscal 2012 Draft Operating Budget 201

General City of Dover CUSTOMER SERVICES DEPARTMENTAL VISION Customer Services is a department where customers enjoy transacting their business. Through the team effort of our employees, Customer Services will endeavor to maintain our reputation for being a professional, courteous, friendly, efficient, accurate, safe, fair, and consistent department in the City of Dover. Customer Services will also endeavor to continue to efficiently budget, bill, and receive monies for services provided by the City so that the City is ensured of the necessary revenue to carry out its functions in a timely manner. MAJOR PROGRAMS CUSTOMER SERVICE Objective: The objective of this program is to provide professional, fair, courteous, friendly, efficient, and accurate service, where customers are comfortable conducting their business. Measure: Obtain a 95 percent or better satisfaction rating from customers completing our survey and/or comment card. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 95 percent satisfaction rating 95 percent satisfaction rating ≥95 percent satisfaction rating Objective: The objective of this program is to provide professional, friendly, accurate and timely telephone response time by reducing holding times to less than five minutes even during peak calling times. Measure: Maintain five minutes or less of hold time, 95 percent of the time. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Five minutes of hold time, 95 Five minutes of hold time, 90 ≤Five minutes of hold time,95 percent of the time percent of the time percent of the time Note: This is measured by reviewing call center logs for wait times. The department is reviewing and analyzing this area. There are times throughout the month that the hold time for calls is maintained over the five minute standard. The department has five customer service representatives that are assigned to handle phone calls and walk in customers. During high volume times other staff assists with answering the calls. BILLING Objective: The objective of this program is to provide accurate, timely, and understandable bills to our customers in order to facilitate the orderly and timely collection of revenue. Measures: 1. Bills should be prepared with a 98 percent accuracy rate. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Bills prepared with Bills prepared with Bills prepared with 98 percent accuracy 98 percent accuracy ≥98 percent accuracy 202 Fiscal 2012 Draft Operating Budget

General City of Dover 2. Percentage of on‐time billings are completed as scheduled. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 98 percent of on‐time billings 98 percent of on‐time billings ≥98 percent of on‐time billing completed completed completed Note: We mail approximately 23,000 utility bills monthly. Bills are processed based on an estimated monthly schedule, prepared by the Billing Clerk and Meter Reading Supervisor. The Billing Clerk verifies that the actual billing date is logged to ensure that billing is completed as scheduled. 3. Obtain a 98 percent positive response rate to the Annual Citizen Survey question, “Do you find the City’s utility bill is easy to understand?” 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Annual Citizen Survey was not Annual Citizen Survey was not Due to budgetary conducted conducted constraints the Annual Citizen Survey was not conducted DELINQUENT COLLECTIONS Objective: The objective of this program is to minimize the City’s loss of revenue due to delinquent accounts. Measure: Percentage of delinquent accounts collected. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 99.9 percent of delinquent 99.7 percent of delinquent ≥99.9 percent of delinquent accounts collected accounts collected accounts collected Note: Results are based on the average of the quarterly write‐offs approved by City Council. METER READING Objective: The objective of this program is to read the City’s electric and water meters in an efficient, accurate, and courteous manner. Measure: Read all meters according to the schedule 100 percent of the time. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 99.9 percent of meters read 99.9 percent of meters read ≥99.9 percent of meters read according to schedule according to schedule according to schedule Note: In May 2010, the meter reading department was reduced from a staff of five to three employees. The meters are still read according to schedule. Fiscal 2012 Draft Operating Budget 203

General City of Dover CASH PROCESSING Objective: The objective of this program is to process payments in a timely, accurate, and efficient manner. Measure: Percentage of accurately processed customer payments. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 99 percent of payments 99 percent of payments processed ≥99 percent of payments processed accurately accurately processed accurately TAX BILLING & COLLECTIONS Objective: The objective of this program is to monitor the percentage of delinquent tax accounts that are sent for Monition Sale. Measure: Percentage of accounts which are collected in house. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Not measured this fiscal year 99 percent of accounts collected ≥99 percent of accounts collected in house in house. FISCAL YEAR 2010‐2011 STRATEGIC ACCOMPLISHMENTS 1. Implement use of the improved design of the utility bill. This project includes measures to be taken in Fiscal Year 2010 to evaluate the design of the utility bill. A focus group has been created comprised of City of Dover staff and utility customers. This objective is part of the Customer Service program and advances the critical success factors of Customer Satisfaction and Effective Community Communication. Measures: a. Project team will coordinate and form a focus group comprised of staff and customers. The resulting ideas for improvements will be formulated and presented to the City Manager for approval by May 2010. b. Pending Council approval, launch the new utility bill July 2010. The Council approved the new design for the utility bill in August of 2010. In November 2010, customers received a sample of the new format with the utility bill. Plans are in place to provide more details and instructions on “how to understand your bill” on the City of Dover web site. 2. Review the utility delinquent notification process. Currently, a separate notice (blue letter) is sent to inform our customers of delinquent utility balances and to request payment of the delinquency, in order to avoid interruption of service. It is possible for all the information to be available on the utility bill and could result in a significant savings in postage and operating costs. This objective is a part of the Customer Service program and advances the critical success factors of Customer Satisfaction and Effective Community Communication. Measure: Result will be documented and presented to the Director by September 2010. This was introduced to Council in February 2011. The department is rolling out a new design for the utility bill, in April 2011. Technology will make it possible to include the delinquent notification on the utility bill. Currently, there are between 5,000 and 6,000 delinquent notices mailed monthly. This process will save postage and printing costs. 204 Fiscal 2012 Draft Operating Budget

General City of Dover 3. Mass update of customer information. Customer Service staff will develop a method to obtain current customer contact information and update our records. There are times when it is necessary to contact a customer and we find outdated or no contact information. Customer Service does update records as we assist customers on a regular basis; however, there are many customers that we do not routinely contact. This objective is a part of the Customer Service program and advances the critical success factors of Customer Satisfaction and Effective Community Communication. Measure: A plan for the update of customer information will be submitted to the Director by January 2011. This objective is currently on track for completion. 4. Remote deposit implementation and Lock box. These two services are currently offered by the bank serving the City of Dover. Customer Service cashiers currently process and upload utility and tax payments; however, checks will be deposited through electronic transmission to the bank. The lock box service will process all utility and tax payments by directing the payments to a PO Box established by the lockbox processor. This project is a part of the Cash Processing program and advances the critical success factors of Employee Satisfaction and Effective Organization Communication. Measures: a. Implement the remote deposit banking feature by July 2010. b. The conversion to the lockbox service should be completed by December 2010. The lock box service was effective as of December 1, 2010. The implementation of this project will occur simultaneously with the introduction of the new utility bill format. This objective has been completed. STRATEGIC OBJECTIVES FOR FISCAL YEAR 2011‐2012 1. Investigate and report on the use of the City of Dover sanitation trucks for the purpose of collecting meter readings. The trash collection routes are very similar to the meter reading routes. The metering department uses a portable meter reading device to obtain readings. The device may be securely installed in any city vehicle. This objective is a part of the Meter Reading program and advances the critical success factors of Customer Satisfaction and Effective Community Communication. Measure: a. Discuss the recommendation with the Public Services Manager and GIS Coordinator. The success of this project depends on coordinating efforts and support from other departments. b. Establish pilot study in a residential area in December 2011. Report on the findings. c. Favorable findings make it possible to develop a plan and time line to put this suggestion into action. 2. Introduce the GIS system to the Customer Service and meter reading department. This objective is a part of the all of the Customer Service programs and advances the critical success factors of Employee Satisfaction and Effective Organizational Communication. Measure: Conduct meetings with GIS staff to determine what components of the GIS system are best suited to Customer Service and Meter Reading. Present recommendations to Senior City Administrator by June 2011. 3. Reorganize duties of the Customer Service and Meter Reading staff. This objective is a part of the Customer Service and Meter Reading programs and advances the critical success factor of Customer Satisfaction and Effective Community Communication. Measure: Outline duties and recommended changes and submit to Senior City Administrator for review by June 2011. Fiscal 2012 Draft Operating Budget 205

General City of Dover CUSTOMER SERVICES ORGANIZATION CHART FISCAL YEAR 2012 206 Fiscal 2012 Draft Operating Budget

General City of Dover CUSTOMER SERVICE 110/147‐2900‐529 ALTERNATIVE BALANCING PLANS 2009‐10 2010‐11 2010‐11 2011‐12 2011‐12 2011‐12 2011‐12 2011‐12 ACCT DESCRIPTION ACTUAL BUDGET REVISED BASE STRATEGIC BUDGET A BUDGET B BUDGET C 10‐11 SALARIES 534,490 566,225 572,685 556,978 ‐ 551,367 556,978 554,173 10‐14 FICA TAXES 39,926 42,592 43,406 42,394 ‐ 42,394 42,394 42,394 10‐15 HEALTH INSURANCE 116,582 132,840 136,483 122,207 ‐ 122,207 122,207 122,207 10‐16 L I D INSURANCE 3,389 3,416 3,488 3,528 ‐ 3,528 3,528 3,528 10‐17 WORKERS COMPENSATION 2,833 3,002 3,033 ‐ ‐ ‐ ‐ ‐ 10‐18 EDUCATIONAL ASSISTANCE 1,887 11,000 3,384 2,700 ‐ 2,700 2,700 2,700 10‐19 PENSION 102,886 25,397 26,212 28,343 ‐ 28,343 28,343 28,343 10‐20 OPEB ‐ ‐ ‐ 38,729 ‐ 38,729 38,729 38,729 PERSONNEL COSTS 801,993 784,472 788,691 794,879 ‐ 789,268 794,879 792,074 20‐22 OFFICE SUPPLIES 16,046 16,900 16,900 13,900 ‐ 13,900 13,900 13,900 20‐23 PRINTING AND DUPLICATING 20,597 26,986 23,000 21,000 ‐ 17,300 21,000 21,000 20‐38 COMPUTER HARDWARE 8,986 7,100 5,000 11,850 ‐ 11,850 11,850 11,850 20‐46 CITY BLDG MAINT SUPPLIES 605 1,610 300 300 ‐ 300 300 300 MATERIALS & SUPPLIES 46,234 52,596 45,200 47,050 ‐ 43,350 47,050 47,050 30‐21 TELEPHONE/FAX 3,061 2,936 3,400 3,400 ‐ 3,400 3,400 3,400 30‐25 ADVERTISEMENT 265 400 400 400 ‐ 400 400 400 30‐31 CONTRACTUAL SERVICES 8,015 9,000 9,000 74,980 ‐ 74,980 74,980 74,980 30‐61 OFF EQUIP/REPAIRS & MAINT 21,690 20,000 20,000 20,000 ‐ 20,000 20,000 20,000 ADMINISTRATIVE EXPENDITURES 33,031 32,336 32,800 98,780 ‐ 98,780 98,780 98,780 TOTAL EXPENDITURES 881,258 869,404 866,691 940,709 ‐ 931,398 940,709 937,904 REVENUES GENERAL FUND 881,258 869,404 866,691 940,709 ‐ 931,398 940,709 937,904 PERSONNEL FULL‐TIME EQUIVALENTS 15.0 15.0 15.0 14.0 ‐ 14.0 14.0 14.0 Fiscal 2012 Draft Operating Budget 207

General City of Dover METER READING 480/487‐8500‐565 ALTERNATIVE BALANCING PLANS 2009‐10 2010‐11 2010‐11 2011‐12 2011‐12 2011‐12 2011‐12 2011‐12 ACCT DESCRIPTION ACTUAL BUDGET REVISED BASE STRATEGIC BUDGET A BUDGET B BUDGET C 10‐11 SALARIES 176,741 127,495 123,553 125,727 ‐ 125,727 125,727 125,727 10‐12 OVERTIME 13,880 13,610 6,352 13,610 ‐ 13,610 13,610 13,610 10‐14 FICA TAXES 14,429 10,582 9,840 10,527 ‐ 10,527 10,527 10,527 10‐15 HEALTH INSURANCE 30,397 28,646 27,763 27,928 ‐ 27,928 27,928 27,928 10‐16 L I D INSURANCE 924 751 751 754 ‐ 754 754 754 10‐17 WORKERS COMPENSATION 6,675 5,699 5,271 ‐ ‐ ‐ ‐ ‐ 10‐19 PENSION 32,634 5,996 5,996 6,419 ‐ 6,419 6,419 6,419 10‐20 OPEB ‐ ‐ ‐ 6,412 ‐ 6,412 6,412 6,412 PERSONNEL COSTS 275,680 192,779 179,526 191,377 ‐ 191,377 191,377 191,377 20‐29 UNIFORMS/UNIFORM ALLOW 4,334 4,014 4,014 4,014 ‐ 4,014 4,014 4,014 20‐32 SECURITY/SAFETY MATERIALS 120 285 285 285 ‐ 285 285 285 20‐33 SMALL TOOLS ‐ 1,500 400 600 ‐ 600 600 600 20‐38 COMPUTER HARDWARE ‐ ‐ ‐ 1,600 ‐ 1,600 1,600 1,600 20‐55 METER READING SUPPLIES 4,208 4,534 4,534 4,534 ‐ 4,534 4,534 4,534 MATERIALS & SUPPLIES 8,662 10,333 9,233 11,033 ‐ 11,033 11,033 11,033 30‐21 TELEPHONE/FAX 1,938 1,596 1,596 1,596 ‐ 1,596 1,596 1,596 30‐62 GASOLINE 9,477 11,640 9,000 11,640 ‐ 11,640 11,640 11,640 30‐66 OTHER EQUIP REPAIRS/MAINT 4,982 5,810 5,810 5,810 ‐ 5,810 5,810 5,810 30‐67 RADIO REPAIRS/MAINTENANCE 677 750 750 750 ‐ 750 750 750 ADMINISTRATIVE EXPENDITURES 17,074 19,796 17,156 19,796 ‐ 19,796 19,796 19,796 40‐25 OTHER EQUIP ‐ PURCHASE ‐ ‐ ‐ ‐ 20,000 20,000 20,000 20,000 CAPITAL OUTLAY ‐ ‐ ‐ ‐ 20,000 20,000 20,000 20,000 TOTAL EXPENDITURES 301,416 222,908 205,915 222,206 20,000 242,206 242,206 242,206 REVENUES ELECTRIC FUND 301,416 222,908 205,915 222,206 ‐ 222,206 222,206 222,206 ELECTRIC I & E FUND ‐ ‐ ‐ ‐ 20,000 20,000 20,000 20,000 PERSONNEL FULL‐TIME EQUIVALENT 3.0 3.0 3.0 3.0 ‐ 3.0 3.0 3.0 208 Fiscal 2012 Draft Operating Budget

General City of Dover FINANCE DEPARTMENTAL VISION The Finance Department continues to serve our customers in Dover with open communication, timely reporting of financial results, and prudent cash management. Through the team effort of City Council, the Mayor, City Manager, and employees, the Finance Department will ensure compliance of policies and procedures. The Finance Department will continue to enhance government accountability with a high standard of ethics and integrity. We will take a proactive approach to changes in economic conditions and accounting methods. MAJOR PROGRAMS TREASURY AND CASH MANAGEMENT Objective: The objective of this program is optimization of cash through prudent receipts and disbursement procedures in order to maximize investment earnings and to provide a comparable annual return to the current market while maintaining low risk and high quality investments. Monitor external markets for impact on City investments. Measure: Realize a comparable rate of return for the City’s short‐term and intermediate‐term investments with the following: 90‐day and one‐year certificate of deposit, 90‐day Treasury Bill, Merrill Lynch one‐to‐three year Treasury index, and the State of Delaware Local Government Investment Pool. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Benchmarks +/‐ 1.00 percent Benchmarks +/‐ 1.00 percent Benchmarks +/‐ 1.00 percent FINANCIAL REPORTING Objective: The objective of this program is to provide monthly and annual reports that are accurate and timely to external and internal customers in order to provide them with the results of operations and the information necessary to make business decisions. Measure: Meet 95 percent of due dates and deadlines. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Met 88 percent of due dates Met 93 percent of due dates and Meet >95 percent of due dates and and deadlines. deadlines. deadlines. ADMINISTRATION Objective: The objective of this program is to provide adequate oversight of departmental progress towards achieving our goals and objectives; assist with policy development; provide staff with training and development opportunities that will enhance their skills and knowledge; and provide quality and responsive service to our external and internal customers. Measure: Staff training and development workshops. This process will enhance the skills and knowledge of the staff that are not familiar with the responsibilities of their peers. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Not Applicable Each staff member will conduct one Each staff member will conduct one workshop workshop Fiscal 2012 Draft Operating Budget 209

General City of Dover FISCAL YEAR 2010‐2011 STRATEGIC ACCOMPLISHMENTS 1. Develop Days Sales Outstanding (DSO) monthly report to provide timely information on receivable collections. This objective is a part of the Financial Reporting program and advances the critical success factors of Employee Satisfaction and Effective Organizational Communication. This goal was completed by April 30, 2011. 2. Assist with implementation of inventory system for Electric Plant inventory. This objective is part of the Administration program and advances the critical success factors of Employee Satisfaction and Effective Organizational Communication and Cost and Revenue Efficiency. This goal was completed by December 31, 2010. 3. Implementation and transition to an external service for time keeping and payroll. This objective is a part of the Administration program and advances the critical success factors of Employee Satisfaction and Effective Organizational Communication and Cost and Revenue Efficiency. This goal was completed by March 31, 2011. 4. Implement and transition to lockbox and remote deposit services for cash receipts. This objective is a part of the Administration advances the critical success factors of Employee Satisfaction and Effective Organizational Communication and Cost and Revenue Efficiency. This goal was completed by March 31, 2011. STRATEGIC OBJECTIVES FOR FISCAL YEAR 2010‐2012 1. Coordinate audit program with the Legislative, Finance, & Administrative Committee. Meet all deadlines as established in the audit program. This objective is part of the Financial Reporting program and advances the critical success factors of Employee Satisfaction and Effective Organizational Communication. Measure: Estimated completion date is December 31, 2010. 2. Fortis training and implementation for Payroll and Accounts Payable. This objective is a part of the Administration program and advances the critical success factors of Employee Satisfaction and Effective Organizational Communication and Cost and Revenue Efficiency. Measure: Estimated completion date is December 31, 2010. 3. Each Staff Member will take three in‐house Sungard training sessions. This objective is a part of the Administration program and advances the critical success factors of Employee Satisfaction and Effective Organizational Communication. Measure: Estimated completion date March 31, 2011. 210 Fiscal 2012 Draft Operating Budget

General City of Dover FINANCE ORGANIZATION CHART FISCAL YEAR 2012 Fiscal 2012 Draft Operating Budget 211

General City of Dover FINANCE 110/147‐2300‐517 ALTERNATIVE BALANCING PLANS 2009‐10 2010‐11 2010‐11 2011‐12 2011‐12 2011‐12 2011‐12 2011‐12 ACCT DESCRIPTION ACTUAL BUDGET REVISED BASE STRATEGIC BUDGET A BUDGET B BUDGET C 10‐11 SALARIES 465,074 491,495 456,495 501,943 ‐ 447,134 501,943 451,555 10‐12 OVERTIME ‐ 3,000 3,000 ‐ ‐ ‐ ‐ ‐ 10‐13 TEMPORARY HELP ‐ ‐ 35,000 5,134 ‐ 5,134 5,134 5,134 10‐14 FICA TAXES 34,374 35,468 35,468 33,935 ‐ 30,290 33,935 30,290 10‐15 HEALTH INSURANCE 68,893 76,802 76,802 79,970 ‐ 69,367 79,970 69,367 10‐16 L I D INSURANCE 2,666 2,712 2,712 3,003 ‐ 2,770 3,003 2,770 10‐17 WORKERS COMPENSATION 2,449 2,598 2,598 ‐ ‐ ‐ ‐ ‐ 10‐19 PENSION 59,119 22,494 22,494 24,204 ‐ 21,979 24,204 21,979 10‐20 OPEB ‐ ‐ ‐ 33,128 ‐ 29,984 33,128 29,984 PERSONNEL COSTS 632,575 634,569 634,569 681,317 ‐ 606,658 681,317 611,079 20‐22 OFFICE SUPPLIES 1,834 2,500 2,000 2,000 ‐ 2,000 2,000 2,000 20‐23 PRINTING AND DUPLICATING 7,730 8,500 8,000 8,000 ‐ 4,800 8,000 8,000 20‐38 COMPUTER HARDWARE 2,444 2,700 1,400 3,200 ‐ 3,200 3,200 3,200 MATERIALS & SUPPLIES 12,008 13,700 11,400 13,200 ‐ 10,000 13,200 13,200 30‐21 TELEPHONE/FAX 1,389 2,000 1,700 2,000 ‐ 2,000 2,000 2,000 30‐22 POSTAGE 98 100 100 100 ‐ 100 100 100 30‐25 ADVERTISEMENT 203 300 200 250 ‐ 250 250 250 30‐27 SUBSCRIPTIONS AND DUES 1,672 2,200 2,200 1,655 ‐ 1,655 1,655 1,655 30‐28 TRAINING/CONF/FOOD/TRAVEL 5,181 5,000 5,000 5,000 ‐ 5,000 5,000 5,000 30‐31 CONTRACTUAL SERVICES 99,788 163,600 143,000 164,070 ‐ 164,070 164,070 164,070 30‐37 OTHER EXPENSES 257 300 300 300 ‐ 300 300 300 30‐61 OFF EQUIP/REPAIRS & MAINT 3,744 5,400 3,800 15,100 ‐ 15,100 15,100 15,100 ADMINISTRATIVE EXPENDITURES 112,332 178,900 156,300 188,475 ‐ 188,475 188,475 188,475 TOTAL EXPENDITURES 756,915 827,169 802,269 882,992 ‐ 805,133 882,992 812,754 REVENUES GENERAL FUND 756,915 827,169 802,269 882,992 ‐ 805,133 882,992 812,754 PERSONNEL FULL‐TIME EQUIVALENT 8.0 8.0 8.0 8.0 ‐ 7.0 8.0 7.0 212 Fiscal 2012 Draft Operating Budget

General City of Dover FIRE DEPARTMENTAL VISION The Dover Fire Department provides quality fire protection and rescue services to the citizens of the City of Dover through the team effort of volunteer firefighters from the community. Our firefighters are highly trained and dedicated individuals who value the needs of the public by holding themselves to the highest standards ensuring the public’s trust in the services we provide. MAJOR PROGRAMS FIRE SUPPRESSION AND RESCUE RESPONSE Objective: The objective of this program is to continue to provide a timely and quality response to emergency calls for service. Measures: 1. Maintain a 72 percent or better confidence rating in the Annual Citizen Survey. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Annual Citizen Survey Annual Citizen Survey not Due to budgetary constraints, Annual Results not conducted conducted Citizen Survey will not be conducted. 2. Maintain 90 percent or better quality service rating in the Annual Citizen Survey. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Annual Citizen Survey Annual Citizen Survey not Due to budgetary constraints, Annual Results not conducted conducted Citizen Survey will not be conducted. 3. Maintain an average 6.0 minute response time or better Citywide. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 6.0 minutes ≤6.0 minutes ≤6.0 minutes FIRE COMMUNICATIONS Objective: The objective of this program is to provide capable, competent fire dispatchers through training to increase their knowledge, skills, and abilities in handling emergency 911 calls, mapping, and other procedures. Measures: 1. Percent of monitored calls handled correctly. Each fire dispatcher will receive Emergency Fire Dispatched (EFD) training and become nationally certified fire dispatchers. (Required continuing education and evaluation of calls.) 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected 95 percent of monitored calls ≥95 percent of monitored calls ≥95 percent of monitored calls Results handled correctly handled correctly handled correctly Fiscal 2012 Draft Operating Budget 213

General City of Dover 2. Percent of training hours per dispatcher. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Provided eight hours of training Provided ≥24 hours of training Provide ≥24 hours of training per Results per dispatcher. per dispatcher. dispatcher. FIRE PREVENTION Objective: The objective of this program is to minimize injuries and deaths related to fire by educating citizens on the dangers of fire and by providing smoke detectors to those who need them. Measures: 1. Monitor fire related injuries and deaths within the City. Fire related injuries (calendar year): 2004 – two injuries; 2005 – three injuries; 2006 – three injuries. Our firefighters are trained in all aspects of fire ground safety. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Three injuries, 0 injuries, 0 injuries, Results One death 0 deaths 0 deaths 2. Continue to educate at least 3,000 children per year on fire prevention. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Educated ≥ 3,000 children Educated ≥3,500 children Educate ≥ 3,500 children 3. Hand out 1,000 or more smoke detectors each fiscal year. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Handed out ≥1,000 smoke Handed out ≥1,000 smoke Results Hand out ≥ 1,000 smoke detectors detectors detectors FISCAL YEAR 2010‐2011 STRATEGIC ACCOMPLISHMENTS 1. Form a committee to design a ladder truck to replace Ladder 1 in accordance with 2012 CIP. Due to the costly repairs and multiple operational issues with Ladder 1, a committee with be formed to design a ladder truck. Ladder 1 has been shut down several times when setting up the main aerial. Another malfunction of this equipment could mean the difference between life and death. This objective is a part of the Fire Suppression and Rescue Response program and advances the critical success factor of Citywide Safety. Measure: Form committee and begin design work by June 2010. This goal has been completed. 2. Upgrade and replace 80 Motorola fire pagers for alerting volunteer firefighters. This project is mandated by the FCC in order to comply with the change in fire service frequencies by 2013. This objective is a part of the Fire Communications objective and advances the critical success factor of Citywide Safety. 214 Fiscal 2012 Draft Operating Budget

General City of Dover Measure: Complete the replacement of fire pagers by June 2011. This measure is on target for completion. Currently awaiting budget approval from City Council. 3. Purchase ten 800 MHz radios, to equip each position on all apparatus with a radio for fire ground accountability and safety. This objective is a part of the Fire Communications objective and advances the critical success factor of Citywide Safety. Measure: Purchase radios and train all staff on correct usage by June 2011. This measure is on target for completion. Currently awaiting budget approval from City Council. 4. Upgrade to New World dispatching program to incorporate mobile dispatching terminals (MDT), and EFD. This objective is a part of the Fire Communications objective and advances the critical success factor of Citywide Safety. Measure: Ensure updates are completed and dispatchers are trained by June 2011. This measure is on target for completion. Currently awaiting budget approval from City Council. 5. Establish a Capital Investment Project plan for Station 2 to repair and maintain satisfactory building conditions. This objective is a part of the Fire Suppression and Rescue Response program and advances the critical success factor of Citywide Safety. Measure: Repair/replace HVAC, Roof and Operational Areas by June 2011. This measure is on target for completion. Currently awaiting budget approval from City Council. STRATEGIC OBJECTIVES FOR FISCAL YEAR 2011‐2012 1. Form a committee to design an engine to replace Engine 6 in accordance with 2013 Capital Investment Plan. Due to the costly repairs and operational issues with Engine 6, a committee will be formed to design a new engine. This objective is a part of the Fire Suppression and Rescue Response program and advances the critical success factor of Citywide Safety. Measure: Form committee and begin design work by September 2011. 2. Defer critical purchases. Due to the financial situation of the City of Dover, the Dover Fire Department has decided to put off any additional purchases that we do not deem critical at this time. We will continually strive to provide superior emergency services to the citizens of the City of Dover and surrounding areas, and if a need arises for a major purchase we will refer back to City Council. Fiscal 2012 Draft Operating Budget 215

General City of Dover FIRE ORGANIZATION CHART FISCAL YEAR 2012 216 Fiscal 2012 Draft Operating Budget

General City of Dover FIRE 110/147‐1400‐514 ALTERNATIVE BALANCING PLANS 2009‐10 2010‐11 2010‐11 2011‐12 2011‐12 2011‐12 2011‐12 2011‐12 ACCT DESCRIPTION ACTUAL BUDGET REVISED BASE STRATEGIC BUDGET A BUDGET B BUDGET C 10‐11 SALARIES 213,510 268,610 246,138 259,050 ‐ 224,520 259,050 258,551 10‐12 OVERTIME 50,658 38,365 49,797 43,498 ‐ 43,498 43,498 43,498 10‐13 TEMPORARY HELP 20,112 25,070 3,727 3,700 ‐ 3,700 3,700 3,700 10‐14 FICA TAXES 21,639 25,418 22,867 25,326 ‐ 22,400 25,326 25,326 10‐15 HEALTH INSURANCE 33,031 52,785 43,589 43,893 ‐ 36,375 43,893 43,893 10‐16 L I D INSURANCE 1,111 1,449 1,449 1,401 ‐ 1,197 1,401 1,401 10‐17 WORKERS COMPENSATION 1,493 1,760 1,760 ‐ ‐ ‐ ‐ ‐ 10‐18 EDUCATIONAL ASSISTANCE ‐ ‐ ‐ 3,000 ‐ 3,000 3,000 3,000 10‐19 PENSION 47,554 15,113 15,113 13,025 ‐ 10,885 13,025 13,025 10‐20 OPEB ‐ ‐ ‐ 19,077 ‐ 16,723 19,077 19,077 PERSONNEL COSTS 389,108 428,570 384,440 411,970 ‐ 362,298 411,970 411,471 20‐22 OFFICE SUPPLIES ‐ ‐ ‐ 2,200 ‐ 2,200 2,200 2,200 20‐26 PROGRAM EXPENSES/SUPPLIES ‐ ‐ ‐ 34,630 ‐ 32,090 34,630 34,630 20‐28 MEDICAL SUP & PHYSICALS ‐ ‐ ‐ 700 ‐ 700 700 700 20‐29 UNIFORMS/UNIFORM ALLOW ‐ ‐ ‐ 26,100 ‐ 26,100 26,100 26,100 20‐32 SECURITY/SAFETY MATERIALS 120 ‐ ‐ 3,150 ‐ 3,150 3,150 3,150 20‐33 SMALL TOOLS ‐ ‐ ‐ 4,800 ‐ 4,800 4,800 4,800 20‐46 CITY BLDG MAINT SUPPLIES ‐ ‐ ‐ 1,950 ‐ 1,950 1,950 1,950 20‐58 WATER/SEWER ‐ ‐ ‐ 2,150 ‐ 2,150 2,150 2,150 MATERIALS & SUPPLIES 120 ‐ ‐ 75,680 ‐ 73,140 75,680 75,680 30‐21 TELEPHONE/FAX ‐ ‐ ‐ 19,340 40,640 19,340 59,980 19,340 30‐23 ELECTRICITY ‐ ‐ ‐ 50,020 ‐ 50,020 50,020 50,020 30‐24 HEATING OIL/GAS ‐ ‐ ‐ 20,000 ‐ 20,000 20,000 20,000 30‐28 TRAINING/CONF/FOOD/TRAVEL ‐ ‐ ‐ 8,365 ‐ 8,365 8,365 8,365 30‐31 CONTRACTUAL SERVICES 281,292 281,292 281,292 16,587 ‐ 16,587 16,587 16,587 30‐62 GASOLINE ‐ ‐ ‐ 21,000 ‐ 21,000 21,000 21,000 30‐64 TRUCK REPAIRS/MAINTENANCE ‐ ‐ ‐ 60,500 ‐ 60,500 60,500 60,500 30‐66 OTHER EQUIP REPAIRS/MAINT ‐ ‐ ‐ 4,000 ‐ 4,000 4,000 4,000 30‐67 RADIO REPAIRS/MAINTENANCE ‐ ‐ ‐ ‐ 40,800 ‐ 40,800 ‐ ADMINISTRATIVE EXPENDITURES 281,292 281,292 281,292 199,812 81,440 199,812 281,252 199,812 40‐25 OTHER EQUIP ‐ PURCHASE ‐ ‐ ‐ 56,234 ‐ ‐ 56,234 ‐ 40‐26 RADIO ‐ PURCHASE 4,000 ‐ ‐ ‐ ‐ ‐ ‐ ‐ 40‐31 CONSTRUCTION ‐ PURCHASE 224,976 288,210 223,700 216,820 ‐ 216,820 216,820 216,820 CAPITAL OUTLAY 228,976 288,210 223,700 273,054 ‐ 216,820 273,054 216,820 TOTAL EXPENDITURES 899,496 998,072 889,432 960,516 81,440 852,070 1,041,956 903,783 REVENUES GENERAL FUND 670,520 709,862 665,732 687,462 81,440 635,250 768,902 686,963 GOVERNMENTAL CAPITAL PROJECTS FUND 228,976 288,210 223,700 273,054 ‐ 216,820 273,054 216,820 PERSONNEL FULL‐TIME EQUIVALENT 6.0 6.0 6.0 6.0 ‐ 5.0 6.0 6.0 Fiscal 2012 Draft Operating Budget 217

General City of Dover HUMAN RESOURCES DEPARTMENTAL VISION The Human Resources Department leads and supports City departments in maintaining a competent and capable workforce and in creating a work environment that reflects respect for employees and promotes effective service delivery to customers. Through the Department=s efforts, Dover=s workforce is diverse and satisfied. MAJOR PROGRAMS RECRUITMENT AND EMPLOYMENT Objective: The objective of this program is to provide and retain qualified applicants to departments following the equal employment opportunity standards so they can effectively provide service to the citizens of Dover. Measures: 1. Six months after hire, 95 percent of new hires complete probation and are performing satisfactorily. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 100 percent of new hires 100 percent of new hires ≥99 percent of new hires performing satisfactorily performing satisfactorily performing satisfactorily 2. Five years after hire, 97 percent of new hires are performing satisfactorily. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 97 percent of new hires 98 percent of new hires 98 percent of new hires performing satisfactorily after performing satisfactorily after performing satisfactorily after five years five years five years EMPLOYEE BENEFITS Objective: The objective of this program is to provide cost‐effective and competitive benefits to all employees of the City of Dover. Measures: 1. Every third year, analyze the City’s salary and benefits package to ensure it is competitive with other municipalities and make recommendations for necessary adjustments. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Surveys analyzed; prepared Survey is scheduled to be Survey is scheduled to be adjustment recommendations completed in Fiscal Year 2012 completed in Fiscal Year 2012 2. Deliver recommendations to the City Manager by December of each fiscal year. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Recommendations were made to No recommendations were Recommendations will be City Manager in March presented as survey is not presented to the City Manager 2009 required until Fiscal Year 2012 218 Fiscal 2012 Draft Operating Budget

General City of Dover EMPLOYEE AND LABOR RELATIONS Objective: The objective of this program is to maintain employee satisfaction, morale, and to promote a positive working relationship with employees and Dover’s labor unions and to provide adequate training in order to maintain a capable and satisfied workforce. Measures: 1. Conduct an Employee Satisfaction Survey every three years. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Survey results reviewed and Employee Survey conducted by Next survey is scheduled to be shared with employees NCS completed in March 2009 completed in Fiscal Year 2012 December 2009 2. In the next fiscal year address one weakness identified by the Employee Satisfaction Survey. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Another identified weakness was Weaknesses were not identified Weakness identified in March addressed 2009 survey will be addressed FISCAL YEAR 2010‐2011 STRATEGIC ACCOMPLISHMENTS 1. Establish a Health Benefits Committee. This objective is a part of the Employee Benefits and the Recruitment and Employment program and advances the critical success factors of Employee Satisfaction and Effective Organizational Communication in addition to Cost and Revenue Efficiency. This goal is continuing into Fiscal Year 2012, as the committee continues to address health care options. Measures: a. Establish goals, meeting times, and preliminary ideas for the Committee b. Work with the committee to provide all of the necessary information needed for their review. c. Provide City Council a report of the committee’s recommendations to reduce health care costs while preserving the ability to recruit employees. 2. Complete contract negotiations with Fraternal Order of Police. This objective is a part of the Employee and Labor Relations program and advances the critical success factors of Employee Satisfaction and Effective Organizational Communication. This goal is on track for completion. Contract negotiations are continuing with the Fraternal Order of Police. Measures: a. Conduct strategy meeting with the City Manager. b. Develop strategy and negotiation timeline for approval by Council c. Successfully conclude negotiations with a third year wage agreement that is acceptable to Council. Fiscal 2012 Draft Operating Budget 219

General City of Dover 3. Minority Recruiting Strategy. This objective is a part of the Recruitment and Employment program and advances the critical success factors of Employee Satisfaction and Effective Organizational Communication. The Human Resources Department completed the measures as indicated above. Several participants of the focus group have formed the Minority Recruiting Committee. Recommendations from the committee will be presented to the Human Resources Department. This goal is on track for completion. Measures: a. Conduct research of other communities and employees to find examples of minority recruiting strategies. b. Interview current minority employees within a focus group to discuss and exchange ideas. 4. Continue Employee Handbook Review and Update. This objective is a part of the Employee and Labor Relations program and advances the critical success factors of Employee Satisfaction and Effective Organizational Communication. This goal will be advanced to Fiscal Year 2012. Measures: a. Continue review of employee handbook and update with outstanding policy changes. b. Recommend changes that are required by State and Federal law. c. Complete rough draft by May 2011. 5. Establish Career Ladders and create a Career Ladder policy. This objective is a part of the Recruitment and Employment program and advances the critical success factors of Employee Satisfaction and Effective Organizational Communication. Recommendations have been included in the Fiscal Year 20 12 budget. This goal has been completed. Measures: a. Prepare a policy to govern the career ladder process. b. Identify three ‐ four job titles and work with department heads to develop benchmarks for each selected job title. STRATEGIC OBJECTIVES FOR FISCAL YEAR 2011‐2012 1. Health Benefits Committee. This objective is a part of the Employee Benefits and the Recruitment and Employment program and advances the critical success factors of Employee Satisfaction and Effective Organizational Communication in addition to Cost and Revenue Efficiency. Measures: a. Implement the recommendations of the Health Benefit Committee as approved by Council. b. Ensure completion in coordination with labor negotiations timeline. 2. Negotiate a Labor Contract with the FOP, IBEW and IUE. This objective is a part of the Employee and Labor Relations program and advances the critical success factors of Employee Satisfaction and Effective Organizational Communication. 220 Fiscal 2012 Draft Operating Budget

General City of Dover Measures: a. Conduct strategy meeting with the City Manager. b. Develop strategy and negotiation timeline for approval by Council c. Successfully conclude negotiations with agreements that are acceptable to Council. 3. Minority Recruiting Strategy. This objective is a part of the Recruitment and Employment program and advances the critical success factors of Employee Satisfaction and Effective Organizational Communication. Measures: a. Support and assist in the implementation of the Minority Recruiting Committee recommendations. 4. Continue Employee Handbook Review and Update. This objective is a part of the Employee and Labor Relations program and advances the critical success factors of Employee Satisfaction and Effective Organizational Communication. Measures: a. Continue review of employee handbook and update with outstanding policy changes. b. Recommend changes that are required by State and Federal law. c. Complete rough draft by October 2011. 5. Establish Career Ladders and create a Career Ladder policy. This objective is a part of the Recruitment and Employment program and advances the critical success factors of Employee Satisfaction and Effective Organizational Communication. Measures: a. Identify job titles and work with department heads to develop benchmarks for each selected job title. 6. Oversee the Contract of a Professional Labor Market Research Survey. This objective is a part of the Recruitment and Employment program and advances the critical success factors of Employee Satisfaction and Effective Organizational Communication. Measures: a. Determine if salaries are appropriate. If not appropriate, make recommendation to City Council for correction. Fiscal 2012 Draft Operating Budget 221

General City of Dover HUMAN RESOURCES ORGANIZATION CHART FISCAL YEAR 2012 CITY MANAGER HUMAN RESOURCES Human Resources Director 1 Human Resources & Safety Coordinator 1 Human Resources Clerk 1 222 Fiscal 2012 Draft Operating Budget

General City of Dover HUMAN RESOURCES 110/147‐3100‐518 ALTERNATIVE BALANCING PLANS 2009‐10 2010‐11 2010‐11 2011‐12 2011‐12 2011‐12 2011‐12 2011‐12 ACCT DESCRIPTION ACTUAL BUDGET REVISED BASE STRATEGIC BUDGET A BUDGET B BUDGET C 10‐11 SALARIES 181,777 186,459 186,459 221,892 ‐ 217,400 221,892 219,646 10‐12 OVERTIME ‐ 1,000 ‐ ‐ ‐ ‐ ‐ ‐ 10‐14 FICA TAXES 13,317 13,444 13,444 16,012 ‐ 16,012 16,012 16,012 10‐15 HEALTH INSURANCE 31,987 34,662 34,662 34,702 ‐ 34,702 34,702 34,702 10‐16 L I D INSURANCE 1,272 1,214 1,214 1,246 ‐ 1,246 1,246 1,246 10‐17 WORKERS COMPENSATION 959 963 963 ‐ ‐ ‐ ‐ ‐ 10‐18 EDUCATIONAL ASSISTANCE ‐ 6,000 4,000 2,000 ‐ 2,000 2,000 2,000 10‐19 PENSION 47,073 7,498 7,498 8,903 ‐ 8,903 8,903 8,903 10‐20 OPEB ‐ ‐ ‐ 14,645 ‐ 14,645 14,645 14,645 PERSONNEL COSTS 276,385 251,240 248,240 299,400 ‐ 294,908 299,400 297,154 20‐22 OFFICE SUPPLIES 997 1,590 1,590 1,590 ‐ 1,590 1,590 1,590 20‐23 PRINTING AND DUPLICATING 3,903 5,500 4,500 4,500 ‐ 3,000 4,500 4,500 20‐26 PROGRAM EXPENSES/SUPPLIES 783 1,850 1,400 1,400 ‐ 1,400 1,400 1,400 20‐28 MEDICAL SUP & PHYSICALS 23,412 15,873 15,873 20,873 ‐ 20,873 20,873 20,873 20‐32 SECURITY/SAFETY MATERIALS 9,720 11,300 11,300 11,300 ‐ 11,300 11,300 11,300 20‐37 COMPUTER SOFTWARE ‐ 75 75 ‐ ‐ ‐ ‐ ‐ 20‐38 COMPUTER HARDWARE 2,444 3,800 3,800 1,600 ‐ 1,600 1,600 1,600 20‐48 PERSONNEL RELATED SUP 14,678 16,500 16,500 16,500 ‐ 16,500 16,500 16,500 MATERIALS & SUPPLIES 55,937 56,488 55,038 57,763 ‐ 56,263 57,763 57,763 30‐21 TELEPHONE/FAX 509 600 600 600 ‐ 600 600 600 30‐25 ADVERTISEMENT 4,001 3,000 6,000 6,000 2,000 6,000 8,000 6,000 30‐27 SUBSCRIPTIONS AND DUES 1,279 2,457 2,457 1,500 ‐ 1,500 1,500 1,500 30‐28 TRAINING/CONF/FOOD/TRAVEL 441 600 600 1,557 ‐ 1,557 1,557 1,557 30‐29 CONSULTING FEES ‐ 9,500 ‐ 4,500 ‐ 4,500 4,500 4,500 30‐31 CONTRACTUAL SERVICES 5,300 1,600 1,600 1,600 ‐ 1,600 1,600 1,600 30‐39 IN‐HOUSE TRAINING 350 1,000 1,000 1,000 ‐ 1,000 1,000 1,000 30‐41 UNEMPLOYMENT COMP EXPENSE 33,331 31,200 20,000 20,000 ‐ 236,602 20,000 114,380 30‐61 OFF EQUIP/REPAIRS & MAINT 497 1,205 500 500 ‐ 500 500 500 ADMINISTRATIVE EXPENDITURES 45,708 51,162 32,757 37,257 2,000 253,859 39,257 131,637 TOTAL EXPENDITURES 378,030 358,890 336,035 394,420 2,000 605,030 396,420 486,554 REVENUES GENERAL FUND 378,030 358,890 336,035 394,420 2,000 605,030 396,420 486,554 PERSONNEL FULL‐TIME EQUIVALENT 3.0 3.0 3.0 3.0 ‐ 3.0 3.0 3.0 Fiscal 2012 Draft Operating Budget 223

General City of Dover INFORMATION TECHNOLOGY DEPARTMENTAL VISION Information Technology is a valued resource for all City departments. Through the team effort of departmental staff, customers, and vendors, Information Technology has a reputation for being responsive, knowledgeable, proactive, and flexible. We support the existing technology infrastructure with a constant eye on opportunities for continual improvement and efficiencies. MAJOR PROGRAMS SUPPORT Objective: The objective of this program is to provide our customers with the right hardware and software within standards; maintain the reliability of this as well as the reliability of the network infrastructure; and train employees on usage so they can perform their jobs more efficiently. Measures: 1. Maintain a 99% or greater rating on system availability during business hours. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 99% system availability rating 99% system availability rating 99% system availability rating 2. Replace desktop, laptop, server, and printer hardware according to the five‐year rotation hardware life cycle management program. Closely monitor the need to upgrade/replace the iSeries computer based on utilization. The iSeries is a critical component of City operations as it houses HTE, one of the City’s core applications. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Replaced 39 desktops, 13 Replaced 18 desktops, Replace desktops, laptops, laptops, 1 server and 13 printers 9 laptops, 4 printers, and printers, and Servers in 1 Server (iSeries‐Power 720) accordance with the Life Cycle Replacement Schedule 3. Provide training to 200 or more participants. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Held 83 classes Held 22 classes and >200 participants trained (10% increase of FY09) and 63 participants as of 289 participants October 31, 2010 (43% increase over FY09) 4. Provide a convenient means of submitting requests for service, knowledge, and/or data and monitor the quality of those services received by conducting a Customer Satisfaction Survey. 224 Fiscal 2012 Draft Operating Budget

General City of Dover 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results The first electronically performed Perform a Evaluate results from Customer Satisfaction Survey, Customer Satisfaction Survey Customer Satisfaction Survey and TAC Survey, was completed develop an 12/15/08 with an overall positive improvement plan outcome. PROGRAMMING Objective: The objective of this program is to provide an easy‐to‐use, feature‐packed website for the Dover community and intranet and mainframe programming for City departments. Measures: 1. Deploy at least one online service for the Dover community during the fiscal year. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Web Programmer February, 2010 ‐ Free e‐mail subscription Re‐design of the position vacant service to notify the public when agendas, City of Dover’s website minutes, paperless packets, and emergency by Delaware.Net notices are posted. September, 2010 ‐ ShopQA that allows local businesses to update information, news, coupon listing, take customer inquiries, and assemble customer lists through the City’s website 2. Program and implement at least one more application for the intranet. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Policies and Forms were Non‐Bargaining Employees gain Re‐design of the introduced February 2009 access to review their own City of Dover’s website Performed Intranet evaluation on the PFP System by Delaware.Net enhancements in May 2009 ADMINISTRATION Objective: The objective of this program is to direct numerous aspects of technology implementation; long‐range planning; technology selection; build versus buy decisions; deployment; and maintenance for employees so that they can do their jobs effectively and efficiently. Fiscal 2012 Draft Operating Budget 225

General City of Dover Measures: 1. Conduct two Technology Advisory Committee (TAC) meetings per year in order to maintain the Information Technology Long‐Range Plan (LRP). 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results No meetings conducted due to No TAC Meetings anticipated. Conduct two TAC Meetings – projects being dropped or put on Based on Budget Projections hold due to budget constraints. 2. Review, update, and/or create one Information Technology policy/procedure per year. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Created the Added 12 additional procedures to Formalize ≥ ten Password Security policy along our Policy/Procedure Manual Policies/Procedures as identified with five other policies and 12 by auditors procedures 3. Advance communication technology. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected st Results 1 phase of the Downtown Video Implemented 2nd phase of the Provide technical and quality Surveillance System with Downtown Video Surveillance control support for the recording software, five cameras, System with additional cameras in surveillance camera system. and a network video recorder a portion of downtown; one more was completed camera installed September 2010 in May 2010 FISCAL YEAR 2010‐2011 STRATEGIC ACCOMPLISHMENTS 1. Provided technical and quality control support for the second phase of the Mayor’s security camera initiative in a portion of downtown ‐ In 2009 the City received grant funding to deploy some surveillance cameras downtown. The first phase of the Downtown Video Surveillance System with recording software, five cameras, and a network video recorder was completed in May, 2010 with an additional camera added in September, 2010. This objective is part of our Support program and advances the critical success factor of Citywide Safety. Measure: Assisted the Mayor by providing technical and quality control support by December 2011 using the additional funds budgeted. The community will feel safer and complaints in those camera areas will decrease. This objective is on target for completion. 226 Fiscal 2012 Draft Operating Budget

General City of Dover 2. Re‐design of the City of Dover Website ‐ After opening of the RFP #10‐0032IT on April 28, 2010, IT coordinated several vendor evaluations & demos to the main website administrators. Delaware.Net was awarded the contract on September 14, 2010 which initiated the planning and design stage. A successful and fully functional launch of the newly re‐designed website is anticipated in this fiscal year. This objective is a part of the Support program and advances the critical success factors of Customer Satisfaction and Effective Community Communication. Measure: As a result of a cost comparison, it was recognized to be more cost effective to outsource the re‐design, development, implementation, and hosting services of the City of Dover’s website. This objective is on target for completion. 3. Implemented upgrades to various software systems ‐ This objective is a part of the Support program and advances the critical success factor of Employee Satisfaction and Effective Organizational Communication. Measures: a. All computers on our network were analyzed to determine their ability to operate under Windows 7. Installed Windows 7 to city computers, where applicable. b. Upgraded city computers to MS Office 2010 where applicable c. Provided necessary training materials such as Microsoft e‐learning, Quick Reference Guides, etc. d. IBM operating system was upgraded to V6R1 as well as our Document Management Software (DMS Classic) was upgraded to DMS.Net in October 2010. SunGard Public Sector (SPS) Software was upgraded in February 2011. 4. Replaced the iSeries System – The iSeries houses the City’s core application suite (SPS) which processes all utility & tax billing, parcel management, licenses and permits, etc. The 36‐month lease on the iSeries (Model 525) expired September 2010. The lease agreement on the new system (Model 8202) includes five years of hardware and software support, even though the lease ends after three years. That would leave two full years of service and support with no additional fees. This newer, larger, faster technology will enable us to process more data more quickly and at a lower cost. This objective is part of the Support program and advances the critical success factors of Customer and Employee Satisfaction and Organizational and Community Communication. Measure: New Power720 Model 8202, formerly iSeries, was installed on 10/02/10 with a successful data migration and upgraded operating system. This objective has been successfully completed. 5. Greater Dover Cyber Security Committee ‐ The objective is a part of several programs and advances the critical success factors of Customer Satisfaction and Effective Community Communication. Measures: a. Establish a fully functioning working group. Scheduled regular meetings including Kick‐Off/Organizational at Dover Public Library in December 2009, Exercise II at Dover AFB in March 2010, Exercise II ‐ After Action Report at Dover Police Department in April 2010, August 2010 meeting held at Tidewater Utilities, and September 2010 meeting held at Del Tech Terry Campus. Ensured all tasks assigned to the committee were completed by December 2010. The IT Department participated in a three day national cyber security exercise (Cyber Storm III) conducted by the U. S. Department of Homeland Security. The State of Delaware was one of a handful of states that were selected to participate. More specifically, the Dover and Wilmington Communities were among a very small number of municipalities involved. Fiscal 2012 Draft Operating Budget 227

General City of Dover STRATEGIC OBJECTIVES FOR FISCAL YEAR 2011‐2012 1. Continue upgrades to various software systems ‐ This objective is a part of the Support program and advances the critical success factor of Employee Satisfaction and Effective Organizational Communication. Measures: a. Install Windows 7 to outstanding city computers where applicable b. Upgrade outstanding city computers to MS Office 2010 where applicable c. Provide necessary training materials such as Microsoft e‐learning, Quick Reference Guides, etc. 2. Upgrade existing firewall protection – The firewall provides security such as Virtual Private Network (VPN) capabilities, reliability, and performance for concurrent connections. This objective is part of the Support program and advances the critical success factors of Customer and Employee Satisfaction and Organizational and Community Communication. Measure: Replace existing firewall with minimal interruption of service by June 2012. 3. Upgrades to existing Cisco VoIP System – Reactivate licenses and update call center software. This objective is part of the Support program and advances the critical success factors of Customer and Employee Satisfaction and Organizational and Community Communication. Measure: Ensure compliance with Cisco licensing. Complete upgrades by June 2012. 4. Replace backup tape drive – The volume of data being backed up on a nightly basis has exceeded the native capacity of the tapes used. Higher capacity tapes will not work in the existing tape drive. The data is being compressed to provide some overhead, but based on the rate of growth, that capacity will be exceeded soon. A new, higher capacity tape drive will allow for continued backup operation. $8,000 was originally budgeted for this project in Fiscal Year 2012. The increased cost ($12,600) is due to price changes and improved technology. The warranty on the existing unit expires February 6, 2012. This objective is part of the Support program and advances the critical success factors of Customer and Employee Satisfaction and Organizational and Community Communication. Measure: Replace existing tape backup system, and show improved performance by June 2012. 5. Replace APC Uninterruptable Power Supply (UPS) – The UPS protects and maintains an uninterruptable power supply to the New Power720 Model 8202 (formerly iSeries) and other critical equipment in the computer room. Keeping consistent power to the equipment prolongs the life of the equipment and ensures the high level of availability that users expect. This was originally in the budget for Fiscal Year 2011. This objective is part of the Support program and advances the critical success factors of Employee Satisfaction and Organizational and Community Communication. Measure: Replace APC UPS and continue to maintain 99% availability during working hours by June 2012. 228 Fiscal 2012 Draft Operating Budget

General City of Dover INFORMATION TECHNOLOGY ORGANIZATION CHART FISCAL YEAR 2012 CITY MANAGER INFORMATION TECHNOLOGY Information Technology Director 1 Administrative Assistant 1 Computer Operator 1 Senior LAN Analyst 1 LAN Analyst 2 Senior Programmer Analyst 1 Programmer Analyst 1 Fiscal 2012 Draft Operating Budget 229

General City of Dover INFORMATION TECHNOLOGY 110/147‐2200‐516 ALTERNATIVE BALANCING PLANS 2009‐10 2010‐11 2010‐11 2011‐12 2011‐12 2011‐12 2011‐12 2011‐12 ACCT DESCRIPTION ACTUAL BUDGET REVISED BASE STRATEGIC BUDGET A BUDGET B BUDGET C 10‐11 SALARIES 374,067 380,390 300,054 282,010 ‐ 275,247 282,010 278,629 10‐14 FICA TAXES 27,861 25,697 22,792 20,872 ‐ 20,872 20,872 20,872 10‐15 HEALTH INSURANCE 59,632 60,316 58,889 49,868 ‐ 49,868 49,868 49,868 10‐16 L I D INSURANCE 2,275 2,219 2,340 2,050 ‐ 2,050 2,050 2,050 10‐17 WORKERS COMPENSATION 1,885 1,826 1,890 ‐ ‐ ‐ ‐ ‐ 10‐19 PENSION 71,215 16,060 13,356 13,830 ‐ 13,830 13,830 13,830 10‐20 OPEB ‐ ‐ ‐ 18,613 ‐ 18,613 18,613 18,613 PERSONNEL COSTS 536,935 486,508 399,321 387,243 ‐ 380,480 387,243 383,862 20‐21 FURNITURE/FIXTURES ‐ 350 350 200 ‐ 200 200 200 20‐22 OFFICE SUPPLIES 727 1,125 1,125 1,125 ‐ 1,125 1,125 1,125 20‐31 BOOKS 25 50 50 50 ‐ 50 50 50 20‐34 DATA PROCESSING SUPPLIES 998 2,400 1,000 1,600 ‐ 1,600 1,600 1,600 20‐37 COMPUTER SOFTWARE 70,434 64,306 64,306 64,406 ‐ 61,606 64,406 64,406 20‐38 COMPUTER HARDWARE 14,711 25,512 25,512 31,156 ‐ 31,156 31,156 31,156 MATERIALS & SUPPLIES 86,895 93,743 92,343 98,537 ‐ 95,737 98,537 98,537 30‐21 TELEPHONE/FAX 3,891 3,804 3,804 2,100 ‐ 2,100 2,100 2,100 30‐27 SUBSCRIPTIONS AND DUES 546 320 320 195 ‐ 195 195 195 30‐28 TRAINING/CONF/FOOD/TRAVEL ‐ ‐ ‐ 1,385 ‐ 1,385 1,385 1,385 30‐31 CONTRACTUAL SERVICES 8,489 14,460 30,000 47,955 13,200 61,155 61,155 61,155 30‐39 IN‐HOUSE TRAINING 7,800 10,000 10,000 9,050 ‐ 9,050 9,050 9,050 30‐61 OFF EQUIP/REPAIRS & MAINT 107,043 139,279 153,081 166,638 ‐ 176,238 166,638 176,238 30‐62 GASOLINE 114 100 100 100 ‐ 100 100 100 ADMINISTRATIVE EXPENDITURES 127,883 167,963 197,305 227,423 13,200 250,223 240,623 250,223 40‐25 OTHER EQUIP ‐ PURCHASE ‐ ‐ 7,000 ‐ ‐ ‐ ‐ ‐ 40‐28 COMPUTER HARDWARE/CAPITAL ‐ 12,000 ‐ 73,000 ‐ 6,400 73,000 6,400 CAPITAL OUTLAY ‐ 12,000 7,000 73,000 ‐ 6,400 73,000 6,400 TOTAL EXPENDITURES 751,713 760,214 695,969 786,203 13,200 732,840 799,403 739,022 REVENUES GENERAL FUND 751,713 748,214 688,969 713,203 13,200 726,440 726,403 732,622 GOVERNMENTAL CAPITAL PROJECTS FUND ‐ 12,000 7,000 73,000 ‐ 6,400 73,000 6,400 PERSONNEL FULL‐TIME EQUIVALENT 7.0 7.0 7.0 6.0 ‐ 6.0 6.0 6.0 230 Fiscal 2012 Draft Operating Budget

General City of Dover PARKS and RECREATION DEPARTMENTAL VISION The Parks and Recreation Department is a valued resource for our customers. Through the efforts of Department staff and volunteers, Parks and Recreation has a reputation for meeting the ever‐changing needs of our customers. We provide beautiful park settings, competitive sport leagues, and programs that are educational and fun for a diverse population. MAJOR PROGRAMS PARKS AND PARK MANAGEMENT Objective: The objective of this program is to provide safe, clean, well‐maintained sports fields and playground sites for the enjoyment of the citizens of Dover. Measure: 1. Maintain a softball satisfaction rating of 74 percent, as measured in the Annual Softball League Survey. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected 74 percent softball satisfaction 74 percent softball satisfaction ≥74 percent softball satisfaction rating rating rating 2. Conduct a survey of the City’s Field Hockey League and the Central Delaware Soccer Association Fall League participants to determine user satisfaction with park facilities and maintenance. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results N/A New measure and a benchmark New projected measure to be to be presented in Final Budget presented in Final Budget RECREATION Objective: The objective of the Recreation Program is to provide outdoor and indoor recreation opportunities year‐round so that the citizens of Dover are satisfied with performance programs offered. Measures: 1. Conduct surveys of team managers from the City’s Softball & Field Hockey Leagues to determine their overall satisfaction with league structure. Maintain a 90 percent or greater satisfaction rating. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 90 percent satisfaction rating 90 percent satisfaction rating ≥90 percent satisfaction rating with with Softball & Field Hockey with Softball & Field Hockey Softball & Field Hockey League League structure League structure structure Fiscal 2012 Draft Operating Budget 231

General City of Dover 2. Conduct surveys of Concerts on The Green participants to determine their overall satisfaction with performances. Maintain a 95 percent or greater satisfaction rating. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 95 percent overall satisfaction 95 percent overall satisfaction ≥95 percent overall satisfaction rating with Concerts on The rating with Concerts on The Green rating with Concerts on The Green Green RECREATION – JOHN W. PITTS RECREATION CENTER Objective: The objective of this program is to provide year round indoor recreation opportunities at the John W. Pitts Recreation Center, so that the citizens of Dover are satisfied with performance programs offered. Measures: 1. Conduct surveys of JWP Recreation Center participants to determine customer satisfaction “good to excellent” with programs offered. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 90 percent customer satisfaction ≥90 percent customer satisfaction ≥90 percent customer satisfaction 2. Maintain a customer satisfaction “good to excellent”, rating of 90 percent or better for a variety of fitness programs offered, as measured by the JWP Recreation Center Winter Survey. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 90 percent customer satisfaction ≥90 percent customer ≥90 percent customer satisfaction rating for variety of fitness satisfaction rating for variety of rating for variety of fitness programs programs offered fitness programs offered offered 3. Maintain a customer satisfaction “good to excellent” rating of 85 percent or better for sport leagues offered, as measured by the JWP Recreation Center Winter Survey. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 85 percent customer satisfaction ≥85 percent customer satisfaction ≥85 percent customer satisfaction rating for sport leagues offered rating for sport leagues offered rating for sport leagues offered FISCAL YEAR 2010‐2011 STRATEGIC ACCOMPLISHMENTS 1. Skate Spots. The construction of skate spots in three City parks to provide the youth of Dover with a safe place to ride their skateboards. This objective is part of the Parks and Recreation Management program and advances the critical success factors of Citywide safety, customer satisfaction, and effective community communications. Measure: The skate spots will be constructed by May 2011.Due to budgetary constraints this project has been delayed. 232 Fiscal 2012 Draft Operating Budget

General City of Dover 2. Park and Playground Improvement Program. Resurface the basketball court at Mayfair Park. This objective is a part of the Parks and Recreation Management Program and advances the critical success factors of Citywide Safety, Customer Satisfaction and Effective Community Communications. Measure: Basketball court at Mayfair Park to be resurfaced by November 2010. 3. Silver Lake Management Plan. Watershed Coordinator will develop a management plan for Silver Lake. This objective is a part of the Parks Management program and advances the critical success of the Customer Satisfaction and Effective Community Communications. Measure: Management Plan to be completed by May 2011.This objective is on target for completion. 4. Schutte Park Master Plan. Coordinate and utilize the resources of several departments, including the Planning and the GIS division to develop a Schutte Park Master Plan. This objective is a part of the Parks Management program and advances the critical success of the Customer Satisfaction and Effective Community Communications. Measure: Develop the master plan, hold a public hearing, and present to the Parks, Recreation & Community Enhancement Committee for approval by March 2011. This objective is on target for completion. STARTEGIC OBJECTIVES FOR FISCAL YEAR 2011 – 2012 1. Park & Playground Equipment Improvement Program. Resurface the basketball court of Williams Park, and replace playground swings at Dover Park. This objective is a part of the Parks & Recreation Management Program and advances the critical success factors of Citywide Safety, Customer Satisfaction, and Effective Community Communications. Measure: The basketball court at Williams Park to be resurfaced by November 2011. Swing set at Dover Park will be replaced by December 2011. 2. Splash Pad at Schutte Park. Complete the planning and design for a Splash Pad at Schutte Park. This objective is part of the Parks & Recreation Management Program and advances the critical success factors of Citywide Safety, Customer Satisfaction, and Effective Community Communications. Measure: The design work for the Splash Pad at Schutte Park will be completed by April 2012. 3. Dover Park Administration Building Roof Replacement. Replace the flat roof on the Dover Park Administration building. This objective is a part of the Parks & Recreation Management Program and advances the critical success factors of Citywide Safety, Customer Satisfaction, and Effective Community Communications. Measure: Dover Park Administration building roof repaired by November 2011. Fiscal 2012 Draft Operating Budget 233

General City of Dover LIBRARY DEPARTMENTAL VISION The library meets the educational, cultural, and recreational needs of a diverse population through library collections and library services with a well‐trained staff available to promote library resources and to assist with their use. MAJOR PROGRAMS CIRCULATION AND USAGE Objective: The objective of this program is to ensure that the library provides current information and popular materials, in a timely manner so that the needs of library patrons are met and the library remains vital to the lives of citizens and patrons. Measures: 1. Increase materials circulated by at least five percent each year by the end of the fiscal year. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 375,632 circulated 400,000 items circulated ≥400,000 items circulated 11 percent decrease* ≥ 5 percent increase Circulation will remain static * Circulation Rules were changed by the Automation Consortium allowing for items to check out for three weeks rather than two. The number of times an item can be renewed has been reduced from two to one. This has affected circulation statistics throughout the consortium 2. Increase number of visitors to the library. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 358,381 visitors recorded at the ≥400,000 or ≥1 percent increase in ≥400,000 visits were made to the library. * number of visitors library. Visits will remain static. *Many programs were held off site due to a lack of space. 3. Maintain a 63 percent rating or better of “good to excellent” in the variety of materials at the library as measured in the Library’s Annual Survey. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results The library’s annual survey has ≥63 percent of patrons surveyed ≥75 percent of patrons surveyed not been performed to date due rated the variety of materials at rated the variety of materials at to staff shortages. the library “good to excellent” the library “good to excellent” CUSTOMER SERVICE Objective: The objective of this program is to provide “good to excellent” service to library patrons. 234 Fiscal 2012 Draft Operating Budget

General City of Dover Measures: 1. Maintain a 67 percent or better “good to excellent” rating in the Library’s Annual Survey. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Annual Citizen Survey was not ≥75 percent of library patrons will ≥75 percent of library patrons will conducted rate the Library’s customer service rate the Library’s customer service as “good to excellent” as “good to excellent” 2. Maintain an 81 percent rating or better of “good to excellent” in overall customer satisfaction on the Library’s Annual Survey. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results The library’s annual survey has ≥81 percent of patrons surveyed ≥85 percent of patrons surveyed not been performed to date due rated library customer satisfaction rated library customer satisfaction to staff shortages. as “good to excellent.” as “good to excellent.” 3. Maintain security guards to ensure a safe and pleasant library environment and reduce the number of incident reports filed at the library. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 12 incidents reported ≤14 incidents reported ≥12 incidents reported REFERENCE AND READERS’ SERVICES Objective: The objective of this program is to provide timely and accurate answers to patrons’ reference, research, and reader’s advisory questions. Measures: 1. Maintain an 85 percent or better overall satisfaction rating for those library patrons surveyed on the Library’s Annual Survey who need reference assistance. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results The library’s annual survey has not ≥85 percent of patrons surveyed ≥85 percent of patrons surveyed been performed to date due to gave reference assistance an gave reference assistance an staff shortages. overall satisfaction rating overall satisfaction rating 2. Achieve an 85 percent overall satisfaction rating for the availability of and usage of on‐line resources by library patrons on the Library’s Annual Survey. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results The library’s annual survey has ≥85 percent of patrons surveyed ≥85 percent of patrons surveyed not been performed to date due gave the availability and usage of gave the availability and usage of to staff shortages. on‐line resources an overall on‐line resources an overall satisfaction rating. satisfaction rating. Fiscal 2012 Draft Operating Budget 235

General City of Dover PROGRAMMING Objective: The objective of this program is to promote the library and its collection by providing educational, informational, and recreational programs to children, teenagers, and adults. Measures: 1. Maintain the programs offered for children, teens, and adults. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 417 programs offered for ≥300 programs offered for ≥400 programs offered for children, teens, and adults children, teens, and adults children, teens, and adults 2. Increase program participation by children, teens, and adults by five percent. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 9,898 patrons participated in ≥10,000 patrons participated in ≥10,000 patrons participated in programs offered. Attendance programs offered or programs offered. remained static. ≥5 percent increase. 3. Administer computer classes to teach library patrons how to acquire e‐mail accounts, use the Internet, and conduct research. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 24 computer classes held Conduct ≥30 computer classes Conduct ≥30 computer classes 4. Develop and conduct classes to instruct patrons in the use of philanthropy materials in conjunction with the Cooperating Collection of the Foundation Center. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Two classes conducted in the Conduct ≥two classes in the use of Conduct ≥two classes in the use of use of philanthropy materials philanthropy materials in philanthropy materials in in conjunction with the conjunction with the Cooperating conjunction with the Cooperating Cooperating Collection of the Collection of the Foundation Collection of the Foundation Foundation Center Center. Center. 5. Establish usage benchmarks for the Cooperating Collection of the Foundation Center. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results This goal was not accomplished Results based on benchmarks This goal has been met. due to staff shortages. established in Fiscal Year 2010 for the Cooperating Collection of the Foundation Center. 236 Fiscal 2012 Draft Operating Budget

General City of Dover FISCAL YEAR 2010‐2011 STRATEGIC ACCOMPLISHMENTS 1. Secure the necessary funding to complete the funding plan for the new Dover Public Anchor Library. This objective is part of the Capital Investment Plans (CIP) and advances the critical success factors of Customer Satisfaction and Effective Community Communication and Improving Downtown and Surrounding Neighborhoods. Measure: Two‐thirds of the capital campaign’s goal of $5.7 million will be raised by March 30, 2011. This objective is on target for completion. 2. Finalize building design and site construction plans for the new Dover Public Anchor Library. This objective is part of the Capital Improvement Projects (CIP) and advances the critical success factors of Customer Satisfaction and Effective Community Communication. Measure: Construction documents will be complete by December 2010. Bidding will begin in January 2011. This goal has been completed. 3. Hire a construction company and begin construction of the new Dover Public Anchor Library. This objective is part of the Capital Improvement Projects (CIP) and advances the critical success factors of Customer Satisfaction and Effective Community Communication and Improving Downtown and Surrounding Neighborhoods. Measure: Contractors will be hired and work will begin on the construction of a new library facility by April 30, 2011. This goal has been completed. Construction of the new library began in April 5, 2011. 4. Replace the Teen Services Librarian I position to provide reference, readers advisory, and programming services to the teens of Dover. This objective advances the critical success factors of Customer Satisfaction and Effective Community Communication. Measure: A Teen Librarian I will be hired by September 1, 2010. This goal has been completed. 5. Ensure a clean and sanitary Public Library facility during busy weekend hours. This objective advances the critical success factors of Customer Satisfaction and Effective Community Communication. Measure: A contract for custodial services for weekend hours will be in place by July 1, 2010. 6. The Dover Public Library will become one of five new Job and Learning Centers established by the Delaware Division of Libraries. The Job and Learning Center will be open all the hours the library is open and will provide services to support customers’ search for employment and the development of skills to increase employability. This objective advances the critical success factors of Customer Satisfaction and Effective Community Communication and Improving Downtown and Surrounding Neighborhoods. Measure: Grant funding will be in place to staff the new Job and Learning Center by September 30, 2010. Fiscal 2012 Draft Operating Budget 237

General City of Dover STRATEGIC OBJECTIVES FOR FISCAL YEAR 2011‐2012 1. Secure the necessary funding to complete the funding plan for the new Dover Public Anchor Library. This objective is part of the Capital Investment Plans (CIP) and advances the critical success factors of Customer Satisfaction and Effective Community Communication and Improving Downtown and Surrounding Neighborhoods. Measure: 85% of the capital campaign’s goal of $5.7 million will be raised by March 30, 2012. 2. Construction of the new Dover Public Anchor Library has begun. This objective is part of the Capital Improvement Projects (CIP) and advances the critical success factors of Customer Satisfaction and Effective Community Communication and Improving Downtown and Surrounding Neighborhoods. Measure: Contractors will have been on site and work will be underway on construction of a new library facility by July 1, 2011. 3. The Dover Public Library has become one of five new Job and Learning Centers established by the Delaware Division of Libraries. Grant funded staffing will be in place and operating the Job Center during regular library hours. This objective advances the critical success factors of Customer Satisfaction and Effective Community Communication and Improving Downtown and Surrounding Neighborhoods. Measure: The Job Center will assist more than 100 persons per month, with a successful job search resulting in employment, by September 1, 2011. 4. The staff of the Dover Public Library will prepare for the relocation into a new facility by weeding all the Library collections and stored items. This objective advances the critical success factors of Customer Satisfaction and Effective Community Communication and Improving Downtown and Surrounding Neighborhoods. Measure: Weeding collections and storage areas will be completed by June 30, 2012. 238 Fiscal 2012 Draft Operating Budget

General City of Dover PARKS, RECREATION AND LIBRARY ORGANIZATION CHART FISCAL YEAR 2012 Fiscal 2012 Draft Operating Budget 239

General City of Dover PARKS and RECREATION 110/147‐1500‐525 ALTERNATIVE BALANCING PLANS 2009‐10 2010‐11 2010‐11 2011‐12 2011‐12 2011‐12 2011‐12 2011‐12 ACCT DESCRIPTION ACTUAL BUDGET REVISED BASE STRATEGIC BUDGET A BUDGET B BUDGET C 10‐11 SALARIES 326,611 356,413 353,470 362,443 ‐ 302,528 362,443 335,796 10‐13 TEMPORARY HELP 14,399 28,489 22,329 26,049 ‐ 26,049 26,049 26,049 10‐14 FICA TAXES 25,631 28,873 28,422 28,237 ‐ 24,266 28,237 26,461 10‐15 HEALTH INSURANCE 49,768 64,267 60,978 60,409 ‐ 56,517 60,409 56,556 10‐16 L I D INSURANCE 2,030 2,035 2,035 2,076 ‐ 2,076 2,076 2,076 10‐17 WORKERS COMPENSATION 2,259 2,288 2,288 ‐ ‐ ‐ ‐ ‐ 10‐19 PENSION 39,790 15,130 15,130 16,996 ‐ 16,996 16,996 16,996 10‐20 OPEB ‐ ‐ ‐ 24,581 ‐ 20,881 24,581 23,049 PERSONNEL COSTS 460,488 497,495 484,652 520,791 ‐ 449,313 520,791 486,983 20‐21 FURNITURE/FIXTURES 427 ‐ ‐ ‐ ‐ ‐ ‐ ‐ 20‐22 OFFICE SUPPLIES 1,992 2,800 2,800 2,800 ‐ 2,800 2,800 2,800 20‐23 PRINTING AND DUPLICATING 2,282 2,500 2,500 2,500 ‐ 2,500 2,500 2,500 20‐26 PROGRAM EXPENSES/SUPPLIES 42,131 46,275 46,275 46,275 ‐ 41,275 46,275 46,275 20‐28 MEDICAL SUP & PHYSICALS 374 250 250 250 ‐ 250 250 250 20‐29 UNIFORMS/UNIFORM ALLOW ‐ 300 300 200 ‐ 200 200 200 20‐32 SECURITY/SAFETY MATERIALS 1,296 1,307 1,307 1,307 ‐ 1,307 1,307 1,307 20‐37 COMPUTER SOFTWARE 2,100 2,100 2,100 2,255 ‐ 2,255 2,255 2,255 20‐38 COMPUTER HARDWARE 4,736 2,800 2,800 2,600 ‐ 2,600 2,600 2,600 20‐46 CITY BLDG MAINT SUPPLIES 5,371 6,000 5,000 5,500 ‐ 5,500 5,500 5,500 20‐58 WATER/SEWER 741 1,000 1,000 1,000 ‐ 1,000 1,000 1,000 MATERIALS & SUPPLIES 61,450 65,332 64,332 64,687 ‐ 59,687 64,687 64,687 30‐21 TELEPHONE/FAX 2,573 2,500 2,500 2,500 ‐ 2,500 2,500 2,500 30‐23 ELECTRICITY 73,232 83,000 83,000 83,000 ‐ 83,000 83,000 83,000 30‐24 HEATING OIL/GAS 5,365 10,000 6,500 6,500 ‐ 6,500 6,500 6,500 30‐25 ADVERTISEMENT ‐ 1,000 100 100 ‐ 100 100 100 30‐27 SUBSCRIPTIONS AND DUES 345 400 435 435 ‐ 435 435 435 30‐28 TRAINING/CONF/FOOD/TRAVEL 340 2,000 2,000 2,000 ‐ 2,000 2,000 2,000 30‐31 CONTRACTUAL SERVICES 109,317 114,000 165,000 124,355 ‐ 124,355 124,355 124,355 30‐61 OFF EQUIP/REPAIRS & MAINT 568 1,500 1,500 1,395 ‐ 1,395 1,395 1,395 30‐62 GASOLINE 786 700 700 950 ‐ 950 950 950 30‐67 RADIO REPAIRS/MAINTENANCE 542 542 542 542 ‐ 542 542 542 ADMINISTRATIVE EXPENDITURES 193,068 215,642 262,277 221,777 ‐ 221,777 221,777 221,777 40‐31 CONSTRUCTION ‐ PURCHASE 31,862 45,000 81,872 80,000 ‐ ‐ 80,000 30,000 CAPITAL OUTLAY 31,862 45,000 81,872 80,000 ‐ ‐ 80,000 30,000 TOTAL EXPENDITURES 746,868 823,469 893,133 887,255 ‐ 730,777 887,255 803,447 REVENUES GENERAL FUND 715,006 778,469 811,261 807,255 ‐ 730,777 807,255 773,447 GOVERNMENTAL CAPITAL PROJECTS FUN 31,862 45,000 81,872 80,000 ‐ ‐ 80,000 30,000 PERSONNEL FULL‐TIME EQUIVALENT 8.0 8.0 8.0 8.0 ‐ 6.0 8.0 7.0 240 Fiscal 2012 Draft Operating Budget

General City of Dover LIBRARY 110/147‐1500‐523 ALTERNATIVE BALANCING PLANS 2009‐10 2010‐11 2010‐11 2011‐12 2011‐12 2011‐12 2011‐12 2011‐12 ACCT DESCRIPTION ACTUAL BUDGET REVISED BASE STRATEGIC BUDGET A BUDGET B BUDGET C 10‐11 SALARIES 639,297 715,592 696,849 734,906 33,196 628,835 768,102 729,917 10‐12 OVERTIME 4,209 3,500 3,500 4,000 ‐ 4,000 4,000 4,000 10‐14 FICA TAXES 47,964 53,902 52,911 56,017 2,540 48,194 58,557 56,017 10‐15 HEALTH INSURANCE 79,899 119,495 93,755 108,421 12,286 101,534 120,707 108,421 10‐16 L I D INSURANCE 3,124 3,792 3,992 3,736 127 3,347 3,863 3,736 10‐17 WORKERS COMPENSATION 3,410 3,807 3,912 ‐ ‐ ‐ ‐ ‐ 10‐19 PENSION 103,883 26,916 25,374 30,687 1,263 28,567 31,950 30,687 10‐20 OPEB ‐ ‐ ‐ 49,822 1,390 48,432 51,212 49,822 PERSONNEL COSTS 881,786 927,004 880,293 987,589 50,802 862,909 1,038,391 982,600 20‐22 OFFICE SUPPLIES 691 3,264 2,300 2,300 ‐ 2,300 2,300 2,300 20‐23 PRINTING AND DUPLICATING 2,047 2,111 2,111 2,100 ‐ 2,100 2,100 2,100 20‐26 PROGRAM EXPENSES/SUPPLIES 5,820 3,252 3,252 3,252 ‐ 3,252 3,252 3,252 20‐31 BOOKS 64,115 54,026 54,026 54,026 ‐ 49,026 54,026 54,026 20‐32 SECURITY/SAFETY MATERIALS 264 264 264 288 ‐ 288 288 288 20‐37 COMPUTER SOFTWARE 134 1,407 1,407 1,407 ‐ 1,407 1,407 1,407 20‐38 COMPUTER HARDWARE 2,479 3,500 3,500 15,000 ‐ 15,000 15,000 15,000 20‐46 CITY BLDG MAINT SUPPLIES 13,520 14,550 14,550 14,550 ‐ 14,550 14,550 14,550 20‐47 AUDIO VISUAL SUPPLIES 1,053 1,054 1,054 1,054 ‐ 1,054 1,054 1,054 20‐58 WATER/SEWER 1,829 1,650 2,500 1,800 ‐ 1,800 1,800 1,800 MATERIALS & SUPPLIES 91,952 85,078 84,964 95,777 ‐ 90,777 95,777 95,777 30‐21 TELEPHONE/FAX 19,520 19,700 19,700 19,700 ‐ 19,700 19,700 19,700 30‐22 POSTAGE 49 50 50 50 ‐ 50 50 50 30‐23 ELECTRICITY 35,265 38,892 35,000 35,000 ‐ 35,000 35,000 35,000 30‐24 HEATING OIL/GAS 3,823 7,000 5,000 5,000 ‐ 5,000 5,000 5,000 30‐27 SUBSCRIPTIONS AND DUES 14,544 17,500 16,000 14,665 ‐ 14,665 14,665 14,665 30‐28 TRAINING/CONF/FOOD/TRAVEL 240 240 240 390 ‐ 390 390 390 30‐31 CONTRACTUAL SERVICES 24,309 27,258 22,000 25,608 ‐ 25,608 25,608 25,608 30‐69 OFFICE EQUIPMENT/LEASE ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ADMINISTRATIVE EXPENDITURES 98,980 114,145 99,290 103,013 ‐ 103,013 103,013 103,013 40‐31 CONSTRUCTION ‐ PURCHASE 618,627 6,687,039 7,630,663 11,195,009 ‐ 11,195,009 11,195,009 11,195,009 CAPITAL OUTLAY 618,627 6,687,039 7,630,663 11,195,009 ‐ 11,195,009 11,195,009 11,195,009 TOTAL EXPENDITURES 1,691,345 7,813,266 8,695,210 12,381,388 50,802 12,251,708 12,432,190 12,376,399 REVENUES GENERAL FUND 1,072,718 1,126,227 1,064,547 1,186,379 50,802 1,056,699 1,237,181 1,181,390 GOVERNMENTAL CAPITAL PROJECTS FUND 618,627 6,687,039 7,630,663 11,195,009 ‐ 11,195,009 11,195,009 11,195,009 PERSONNEL FULL‐TIME EQUIVALENT 17.5 17.5 17.5 17.5 1.5 14.5 19.0 17.5 Fiscal 2012 Draft Operating Budget 241

General City of Dover POLICE DEPARTMENTAL VISION The City of Dover Police Department proudly serves the community by protecting the life and property of its citizens and visitors; enforcing the law; and working in partnership with the public to enhance the quality of life; as well as nurturing public trust by holding ourselves to the highest standards of performance and ethics. MAJOR PROGRAMS CORE LAW ENFORCEMENT (PATROL, CRIMINAL INVESTIGATION, SPECIAL ENFORCEMENT, EMERGENCY OPERATIONS) Objective: The objective of this program is to continue to provide timely response to calls for service and to continue to exceed national averages for criminal clearance rates. Measure: 1. Monitor average response times.* 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 4.00 minutes 3.96 minutes ≤4.00 minutes * The times above reflect the average time officers respond to priority one and two calls, once dispatched. 2. Monitor the violent crimes average clearance rate. The current benchmark of 48.1 percent is the 2008 national average rate. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 73.4 percent violent crimes 73.4 percent violent crimes ≥73.4 percent violent crimes clearance rate clearance rate clearance rate 3. Achieve a good to excellent overall performance rating (65 percent or better) as reported in the Citizen Survey which is conducted every three years. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results Citizen Survey Citizen Survey Citizen Survey Not Conducted Currently in progress.* Not Conducted * Updates not possible until late January 2011 timeframe or as noted otherwise. OPERATIONAL SUPPORT SERVICES (DISPATCH, EVIDENCE AND PHOTOGRAPHY, PLANNING AND TRAINING, VICTIM SERVICES) Objective: The objective of this program is to provide training, technical, and administrative support to department personnel to maintain high quality police services. Measure: 1. Monitor average dispatch times. 2009‐2010 Actual 2010‐2011 Projected 2011‐2012 Projected Results 2.77 minutes 3.10 minutes ≤3.8 minutes * The times above reflect the average time dispatchers answer and respond to priority one and two calls. 242 Fiscal 2012 Draft Operating Budget

General City of Dover FISCAL YEAR 2010‐2011 STRATEGIC ACCOMPLISHMENTS 1. Pursue grant funding to hire an additional dispatcher position. This objective is a part of the Core Law Enforcement Program and advances the critical success factors of Citywide Safety, Customer Satisfaction and Effective Community Communication. Measure: Pursue grant funding to hire additional dispatcher by June 2011. The Police Department was unsuccessful in securing Recovery Act grant funds for this position and continued search searching for alternative grant funding. However, they were not successful since no additional opportunities for funding were available. This goal was not met. 2. Fully fund the maintenance contract with Advantech for the Police Department’s building access control and closed circuit TV (CCTV) monitoring system. This objective is a part of the Core Law Enforcement Program and advances the critical success factors of Citywide Safety, Customer Satisfaction and Effective Community Communication. Measure: The department requested funds to bridge the funding gap for this contract, but was unsuccessful. This goal was not met. STRATEGIC OBJECTIVES FOR FISCAL YEAR 2011‐2012 1. Restore funding for two Police Officer positions that were suspended from hiring due to economic conflict in the Fiscal Year 2010 budget process. This objective is a part of the Core Law Enforcement program and advances the critical success factors of Citywide Safety, Customer Satisfaction and Effective Community Communication. The retirement of two officers during Fiscal Year 2009 created vacancies. Hiring actions were frozen by the City due to economic concerns. As a result, the Police Department incorporated major structural changes that reduced operational capabilities in the special units, to minimize the impact to the Patrol Unit and overall public safety. Unfortunately, violent crimes within the city remained constant in the face hard economic times, but the only way to resolve public concerns about safety is to restore positions, to keep more officers on the street and available for citizen assistance. Measure: Recruit and hire two additional officers to bring manning levels back up to 93 officers. 2. Provide funding for three months overlap in positions in preparation for the retirement of the Police Chief’s Administrative Assistant. This objective is a part of the Operational Support program and advances the critical success factors of Employee Satisfaction and Effective Organization Communication. This position performs many unique and diverse duties and the training time is needed to ensure a smooth transition between personnel, maintain continuity and minimize the impact to the department. Measure: Hire the new assistant to be in place for training for three months prior to the retirement of the current assistant. Fiscal 2012 Draft Operating Budget 243

General City of Dover 3. Funding for up to seven additional Police Officer positions initiated by City Council Actions. This objective is a part of the Core Law Enforcement program and advances the critical success factors of Citywide Safety, Customer Satisfaction and Effective Community Communication. Public safety concerns have increased in the community as a result of various recent criminal incidents highlighted by the local media. As a result, on‐going discussions were initiated at City Council regarding increasing police officers in the department to help deter crime in the community. The addition of seven officers has been proposed. If all are approved, the department’s authorizations would increase to 100 police officers. Measure: Recruit and hire seven additional officers to increase Department police officers manning to 100 officers. 4. Funding for additional dispatcher position. This objective is a part of the Core Law Enforcement program and advances the critical success factors of Citywide Safety, Customer Satisfaction and Effective Community Communication. As officer manpower increases, so does the workload for the communications center, as this unit works with all the shifts and units in the department to answer and monitor all calls for service from citizens in the community. Measure: Hire a dispatcher to round the manning to three dispatchers per shift for a total of twelve dispatchers. 244 Fiscal 2012 Draft Operating Budget

General City of Dover POLICE ORGANIZATION CHART FISCAL YEAR 2012 MAYOR POLICE DEPARTMENT Chief of Police 1 Secretary Chaplain 1 (Civilian) 1 (Appointed Volunteer Civilian) Deputy Chief 1 SORT Commander Internal Affairs 1 1 CNT Commander Accreditation Section 1 1 Operations Division Commander Administrative Division Commander 1 1 Criminal Investigations Unit Police Resource Manager Commander Patrol Unit Commander 1 1 (Civilian) 1 Criminal Investigations Supervisor “A” Platoon Central Services Coordinator 1 11 1 (Civilian) Detective Section “B” Platoon 9 12 Evidence Technician & Photographer 1 (Civilian) Juvenile Section and “C” Platoon School Resource Officers Maintenance Section 12 4 2 (Civilian) DVOC Supervisor “D” Platoon 1 12 Records Administrator 1 (Civilian) DVOC Section 4 Records Unit Special Enforcement Unit Commander 6 (Civilian) TAC Section 1 2 Planning and Training Secretary Selective Enforcement Unit 1 1 (Civilian) Supervisor M/C & ERLS Program 1 Accreditation Section 911 Manager Motorcycle Section 1 1 (Civilian) 5 Victim Services Communications Section Parking Enforcement Section 1 (Civilian) 11 (Civilian) 2 (Civilian) Animal Control Section LAN Technician 1 (Civilian) 1 (Civilian) Special Enforcement Supervisor Volunteer Services CPU Quality of Life 5 (Civilian, Unpaid) 1 Community Policing Section 4 Quality of Life Section 3 Sex Offender Section 2 Fiscal 2012 Draft Operating Budget 245

General City of Dover POLICE – CIVILIAN 110‐1700‐542 ALTERNATIVE BALANCING PLANS 2009‐10 2010‐11 2010‐11 2011‐12 2011‐12 2011‐12 2011‐12 2011‐12 ACCT DESCRIPTION ACTUAL BUDGET REVISED BASE STRATEGIC BUDGET A BUDGET B BUDGET C 10‐11 SALARIES 1,242,410 1,286,327 1,267,437 1,341,212 ‐ 1,326,234 1,341,212 1,336,409 10‐12 OVERTIME 47,534 50,000 53,578 50,000 ‐ 50,000 50,000 50,000 10‐13 TEMPORARY HELP ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ 10‐14 FICA TAXES 98,057 102,306 101,058 104,018 ‐ 104,018 104,018 104,018 10‐15 HEALTH INSURANCE 208,008 240,605 233,569 253,576 ‐ 253,576 253,576 253,576 10‐16 L I D INSURANCE 7,344 7,425 7,310 7,787 ‐ 7,787 7,787 7,787 10‐17 WORKERS COMPENSATION 8,383 8,723 7,680 ‐ ‐ ‐ ‐ ‐ 10‐18 EDUCATIONAL ASSISTANCE ‐ 4,200 ‐ 2,800 ‐ 2,800 2,800 2,800 10‐19 PENSION 270,449 55,659 68,383 63,018 ‐ 63,018 63,018 63,018 10‐20 OPEB ‐ ‐ ‐ 93,694 ‐ 93,694 93,694 93,694 PERSONNEL COSTS 1,882,185 1,755,245 1,739,015 1,916,105 ‐ 1,901,127 1,916,105 1,911,302 POLICE – LAW ENFORCEMENT 110‐1700‐543 ALTERNATIVE BALANCING PLANS 2009‐10 2010‐11 2010‐11 2011‐12 2011‐12 2011‐12 2011‐12 2011‐12 ACCT DESCRIPTION ACTUAL BUDGET REVISED BASE STRATEGIC BUDGET A BUDGET B BUDGET C 10‐11 SALARIES 6,234,329 6,554,618 6,277,849 6,689,976 ‐ 6,133,515 6,689,976 6,543,483 10‐12 OVERTIME 526,581 450,000 482,402 500,000 ‐ 500,000 500,000 500,000 10‐14 FICA TAXES 501,735 484,941 517,159 555,560 ‐ 509,397 555,560 551,960 10‐15 HEALTH INSURANCE 878,641 1,014,227 993,803 1,050,539 ‐ 904,205 1,050,539 1,034,118 10‐16 L I D INSURANCE 24,885 24,888 25,102 26,293 ‐ 21,937 26,293 26,056 10‐17 WORKERS COMPENSATION 314,724 347,772 329,093 ‐ ‐ ‐ ‐ ‐ 10‐18 EDUCATIONAL ASSISTANCE 38,467 28,100 32,473 70,199 ‐ 70,199 70,199 70,199 10‐19 PENSION 883,000 852,082 892,227 959,702 ‐ 872,023 959,702 952,865 10‐20 OPEB ‐ ‐ ‐ 458,416 ‐ 418,589 458,416 455,310 PERSONNEL COSTS 9,402,362 9,756,628 9,550,108 10,310,685 ‐ 9,429,865 10,310,685 10,133,991 POLICE – EXTRA DUTY 110‐1700‐544 ALTERNATIVE BALANCING PLANS 2009‐10 2010‐11 2010‐11 2011‐12 2011‐12 2011‐12 2011‐12 2011‐12 ACCT DESCRIPTION ACTUAL BUDGET REVISED BASE STRATEGIC BUDGET A BUDGET B BUDGET C 10‐11 SALARIES 483,869 400,000 400,000 400,000 ‐ 400,000 400,000 400,000 10‐14 FICA TAXES 37,016 30,600 30,600 30,600 ‐ 30,600 30,600 30,600 10‐17 WORKERS COMPENSATION 23,564 18,916 18,916 ‐ ‐ ‐ ‐ ‐ 10‐20 OPEB ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ PERSONNEL COSTS 544,449 449,516 449,516 430,600 ‐ 430,600 430,600 430,600 30‐31 CONTRACTUAL SERVICES 604 ‐ ‐ ‐ ‐ ‐ ‐ ‐ ADMINISTRATIVE EXPENDITURES 604 ‐ ‐ ‐ ‐ ‐ ‐ ‐ TOTAL EXPENDITURES 545,053 449,516 449,516 430,600 ‐ 430,600 430,600 430,600 246 Fiscal 2012 Draft Operating Budget

General City of Dover POLICE – ADMINISTRATION 110/147‐1700‐541 ALTERNATIVE BALANCING PLANS 2009‐10 2010‐11 2010‐11 2011‐12 2011‐12 2011‐12 2011‐12 2011‐12 ACCT DESCRIPTION ACTUAL BUDGET REVISED BASE STRATEGIC BUDGET A BUDGET B BUDGET C 20‐14 CI PETTY CASH DISBURSEMTS ‐ ‐ ‐ 13,300 ‐ 13,300 13,300 13,300 20‐21 FURNITURE/FIXTURES 300 ‐ 250 ‐ ‐ ‐ ‐ ‐ 20‐22 OFFICE SUPPLIES 8,424 6,600 6,350 7,000 ‐ 7,000 7,000 7,000 20‐23 PRINTING AND DUPLICATING 13,094 15,000 15,000 14,000 ‐ 14,000 14,000 14,000 20‐24 PHOTOGRAPHIC 1,212 2,000 2,000 1,500 ‐ 1,500 1,500 1,500 20‐25 CUSTODIAL 6,434 4,120 4,120 4,200 ‐ 4,200 4,200 4,200 20‐26 PROGRAM EXPENSES/SUPPLIES 49,761 53,000 53,000 52,000 ‐ 26,000 52,000 52,000 20‐28 MEDICAL SUP & PHYSICALS 20,608 21,500 21,500 20,000 ‐ 20,000 20,000 20,000 20‐29 UNIFORMS/UNIFORM ALLOW 118,541 92,000 92,000 101,500 ‐ 71,500 101,500 101,500 20‐31 BOOKS 436 4,000 4,000 1,500 ‐ 1,500 1,500 1,500 20‐32 SECURITY/SAFETY MATERIALS 17,634 18,500 18,500 18,500 ‐ 18,500 18,500 18,500 20‐36 ANIMAL CARE EXPENSES 9,416 8,500 8,500 5,000 ‐ 5,000 5,000 5,000 20‐37 COMPUTER SOFTWARE 19,326 19,000 19,000 18,500 ‐ 18,500 18,500 18,500 20‐38 COMPUTER HARDWARE 63,400 73,200 73,200 86,700 ‐ 86,700 86,700 86,700 20‐46 CITY BLDG MAINT SUPPLIES 52,930 31,400 31,400 31,400 ‐ 31,400 31,400 31,400 20‐58 WATER/SEWER 2,609 2,100 2,100 2,100 ‐ 2,100 2,100 2,100 MATERIALS & SUPPLIES 384,125 350,920 350,920 377,200 ‐ 321,200 377,200 377,200 30‐21 TELEPHONE/FAX 49,127 55,000 55,000 55,000 ‐ 55,000 55,000 55,000 30‐22 POSTAGE 16 ‐ 300 ‐ ‐ ‐ ‐ ‐ 30‐23 ELECTRICITY 104,953 100,500 103,000 100,500 ‐ 100,500 100,500 100,500 30‐24 HEATING OIL/GAS 12,808 17,000 17,000 16,200 ‐ 16,200 16,200 16,200 30‐25 ADVERTISEMENT 1,958 2,100 2,100 2,100 ‐ 2,100 2,100 2,100 30‐26 INSURANCE 13,505 2,500 2,500 2,500 ‐ 2,500 2,500 2,500 30‐27 SUBSCRIPTIONS AND DUES 4,585 4,440 4,440 4,500 ‐ 4,500 4,500 4,500 30‐28 TRAINING/CONF/FOOD/TRAVEL 9,878 19,450 19,450 19,500 4,500 19,500 24,000 24,000 30‐29 CONSULTING FEES 7,044 9,700 9,700 8,500 5,000 8,500 13,500 13,500 30‐31 CONTRACTUAL SERVICES 21,924 32,700 32,400 32,400 ‐ 32,400 32,400 32,400 30‐36 DONATIONS ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ 30‐39 IN‐HOUSE TRAINING ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ 30‐61 OFF EQUIP/REPAIRS & MAINT 34,949 60,965 60,965 39,000 ‐ 39,000 39,000 39,000 30‐62 GASOLINE 136,552 150,000 150,000 150,000 ‐ 150,000 150,000 150,000 30‐63 AUTO REPAIRS/MAINTENANCE 124,309 123,100 130,000 124,000 ‐ 124,000 124,000 124,000 30‐67 RADIO REPAIRS/MAINTENANCE 13,424 15,625 15,625 15,700 ‐ 15,700 15,700 15,700 30‐68 RADIO EQUIPMENT/LEASE 5,459 2,500 2,500 2,500 ‐ 2,500 2,500 2,500 ADMINISTRATIVE EXPENDITURES 540,491 595,580 604,980 572,400 9,500 572,400 581,900 581,900 40‐21 OFFICE EQUIP ‐ PURCHASE 8,612 ‐ ‐ ‐ ‐ ‐ ‐ ‐ 40‐22 AUTOMOBILES ‐ PURCHASE 21,006 282,380 270,028 241,234 ‐ ‐ 241,234 131,234 40‐28 COMPUTER HARDWARE PURCH ‐ ‐ 53,500 ‐ ‐ ‐ ‐ ‐ 40‐31 CONSTRUCTION ‐ PURCHASE ‐ ‐ 20,000 25,300 ‐ ‐ 25,300 ‐ 40‐42 LEASED EQUIP & VEHICLES 9,882 ‐ ‐ ‐ ‐ ‐ ‐ ‐ CAPITAL OUTLAY 39,500 282,380 343,528 266,534 ‐ ‐ 266,534 131,234 TOTAL EXPENDITURES 12,793,716 13,190,269 13,038,067 13,873,524 9,500 12,655,192 13,883,024 13,566,227 REVENUES GENERAL FUND 12,754,216 12,907,889 12,694,539 13,606,990 9,500 12,655,192 13,616,490 13,434,993 GOVERNMENTAL CAPITAL PROJECTS FUND 39,500 282,380 343,528 266,534 ‐ ‐ 266,534 131,234 PERSONNEL FULL‐TIME EQUIVALENT 120.0 120.0 120.0 122.0 ‐ 110.0 122.0 121.0 Fiscal 2012 Draft Operating Budget 247

General City of Dover TAX ASSESSOR DEPARTMENTAL VISION The Tax Assessor’s office lists, discovers, and appraises/assesses all real property within the City of Dover. The Office engages in the assessment of properties in a fair, accurate, efficient, and equalized manner. The Appraisal Assessment activities are conducted in full accordance with the International Association of Assessing Officers (IAAO) to ensure that each class of property is taxed