COUNCIL PACKET

Regular City Council Meeting Agenda November 25, 2019 - 7:30 p.m. City Hall Council Chambers, 15 Loockerman Plaza, Dover, Delaware Open Forum - 15 Minutes Prior to Official Meeting (7:15 p.m.) The “Open Forum” segment is provided to extend the opportunity to the general public to share their questions, thoughts, comments, concerns, and complaints. Discussion of any item appearing on the agenda as a public hearing is prohibited during the Open Forum as an opportunity will be provided during consideration of that item. Citizen comments are limited to three (3) minutes. Council is prohibited from taking action since they are not in official session; however, they may schedule such items as regular agenda items and act upon them in the future. Invocation by Bishop Thomas L. Holsey Pledge of Allegiance Led by Councilman Neil Adoption of Agenda * Consent Agenda Those items on the Council Agenda which are considered routine and non-controversial shall be marked with an asterisk (*) and will be acted upon by a single roll call vote of the Council. There will be no separate discussion of these items unless a member of Council so requests, in which event the matter shall be removed from the Consent Agenda and considered a separate item. * 1. Adoption of Minutes A. Regular Council Meeting of October 28, 2019 B. Special Council Meeting of November 5, 2019 2. Proclamation - Nurse Practitioner Week * 3. Dover Human Relations Commission Report - October 17, 2019 A. Discussion of Revisions to the DHRC Strategic Plan (1) I. Introduction (2) II. Mission (3) III. Vision (4) IV. Long-Term Objectives (Commission Recommendation: Striking the words "using an intake form," from the proposed City of Dover Human Relations Commission Strategic Plan 2019-2021, III. Vision - Mission Component - A.2) (Commission Recommendation: Amending the proposed City of Dover Human Relations Commission Strategic Plan 2019-2021, III. Vision - Mission Component - C.1 to read as, "Develop a means such as an intake form, written complaint or a verbal complaint, in order to determine when a diversity, inclusion, and/or human relation issue exists, and establish a process for receiving and responding to complaints and take action to resolve or improve the situation,".)

COUNCIL AGENDA - NOVEMBER 25, 2019 PAGE 2 * 3. Dover Human Relations Commission Report - October 17, 2019 (Continued) A. Discussion of Revisions to the DHRC Strategic Plan (Continued) (4) IV. Long-Term Objectives (Continued) (Commission Recommendation: Revising the proposed City of Dover Human Relations Commission Strategic Plan 2019-2021, III. Vision - Mission Component - Objectives - B.3 to include, "and create programs and events,") (5) V. Implementation and Organizational Structure (Commission Recommendation: Eliminating the words, "long-term," and "short-term," from the proposed strategic plan) (Commission Recommendation: That the last sentence of the first paragraph of City of Dover Human Relations Commission Strategic Plan, 2015-2018 - V. Implementation and Organizational Structure read "These work plans will include priorities and initiatives.") (Commission Recommendation: Striking the third paragraph under the City of Dover Human Relations Commission Strategic Plan, 2015-2018 - V. Implementation and Organizational Structure on page five in its totality) (Commission Recommendation: Striking the fourth paragraph under the City of Dover Human Relations Commission Strategic Plan, 2015-2018 - V. Implementation and Organizational Structure on page five) (Commission Recommendation: Striking that top sentence of page six of the current strategic plan) (Commission Recommendation: Making the corrections to the second paragraph of page six of the current strategic plan and to strike additionally, addition, and a functional committee and the remainder of the section starting at the word "based") B. Discussion - Intake Form (Deferred due to time constraints) C. Proposed Revisions to DHRC Brochure - Mission Statement (Deferred due to time constraints) * 4. Council Committee of the Whole Report - October 29, 2019 A. Safety Advisory and Transportation Committee (1) Six Month Review of St. Francis as the City’s Emergency Medical Services (EMS) Provider (Committee action not required) B. Utility Committee (1) Waiver for Annexation Requirement 1140-1290 South Bay Road - Water Service Request (Committee Recommendation: Approval of Staff’s recommendation to waive the annexation requirement of 1140-1290 South Bay Road in order to receive water service from the City of Dover) (2) Water/Wastewater Rate Study Results and Recommendations (Committee Recommendation: Authorizing the City Manager to bring forward the revised rates to City Council for approval in January 2020) C. Legislative, Finance, and Administration Committee (1) Authorization to Purchase - Replacement of 1997 Pierce Rescue (Committee Recommendation: Approval of the purchase of 2020 Pierce Rescue/Pumper)

COUNCIL AGENDA - NOVEMBER 25, 2019 PAGE 3 * 4. Council Committee of the Whole Report - October 29, 2019 (Continued) C. Legislative, Finance, and Administration Committee (Continued) (2) Amendment to Kent Economic Partnership Service Agreement (Committee Recommendation: Approval of Staff’s recommendation to amend the current agreement to amend Article V. Duration and Extension to provide for an annual renewal with the approval of each fiscal year's budget) * 5. Monthly Reports - September 2019 A. City Assessor’s Report B. City Council’s Community Enhancement Fund Report C. City Manager’s Report D. City Planner’s Report E. Controller/Treasurer’s Budget Report F. Fire Chief’s Report G. Police Chief’s Report * 6. Quarterly Review - Revenue Report (July, August, and September) * 7. Semi-Annual Inspection by City Manager - Robbins Hose Company (Staff Recommendation: Acceptance of the report) * 8. Election of Officers - Robbins Hose Company - Year 2020 Fire Line Officers Fire Chief - Ronald Rhodes Deputy Fire Chief - Michael O’Connor, Jr. First Assistant Fire Chief - Cole Enright Second Assistant Fire Chief - Benjamin Smetana Third Assistant Fire Chief - David Carey Fourth Assistant Fire Chief - Chris Jacobs First Fire Line Captain - Mike Nitsch Second Fire Line Captain - Deana Simmons 9. City Manager’s Announcements 10. Council Members’ Announcements 11. Adjournment /tm S:\AGENDAS-MINUTES-PACKETS-PRESENTATIONS-ATT&EXH\Council-Agendas\2019\11-25-2019 COUNCIL AGENDA.wpd Executive Session Pursuant to: 29 Del. C. §10004(b)(2) - Preliminary discussions on site acquisitions for any publicly funded capital improvements, or sales or leases of real property; 29 Del. C. §10004(b)(4) - Strategy sessions, including those involving legal advice or opinion from an attorney-at-law, with respect to collective bargaining or pending or potential litigation, but only when an open meeting would have an adverse effect on the bargaining or litigation position of the public body;

COUNCIL AGENDA - NOVEMBER 25, 2019 PAGE 4 29 Del. C. §10004(b)(6) - Discussion of the content of documents, excluded from the definition of "public record" in §10002 of this title where such discussion may disclose the contents of such documents; 29 Del. C. §10004(b)(9) - Personnel matters in which the names, competency and abilities of individual employees are discussed, unless the employee requests that such a meeting be open The Agenda Items as Listed May Not Be Considered in Sequence. Pursuant to 29 del. C. §10004(e)(2), this Agenda Is Subject to Change to Include the Addition or the Deletion of Items, Including Executive Sessions, Which Arise at the Time of the Meeting.

REGULAR COUNCIL MEETING The Regular Council Meeting was held on October 28, 2019 at 7:30 p.m. with Council President Hare presiding. Council members present were Mr. Anderson, Mr. Sudler, Mr. Neil, Mr. Slavin, Mr. Cole, Mr. Polce, Mr. Taylor, and Mr. Lindell. Staff members present were Major Stump, Ms. Peddicord, Mrs. Mitchell, Mr. Hugg, Fire Chief Rhodes, City Solicitor Rodriguez, and Mrs. McDowell. Mayor Christiansen was also present (departed at 7:39 p.m.). OPEN FORUM The Open Forum was held at 7:15 p.m., prior to commencement of the Official Council Meeting. Council President Hare declared the Open Forum in session and reminded those present that Council was not in official session and could not take formal action. There was no one present wishing to speak during the Open Forum. The invocation was given by Bishop Thomas L. Holsey, followed by the Pledge of Allegiance. ADOPTION OF AGENDA Mr. Sudler moved for adoption of the agenda, seconded by Mr. Neil and unanimously carried. Mr. Neil moved for approval of the consent agenda, seconded by Mr. Sudler and carried by a unanimous roll call vote. ADOPTION OF MINUTES - SPECIAL COUNCIL MEETING OF OCTOBER 7, 2019 The Minutes of the Special Council Meeting of October 7, 2019 were unanimously approved by motion of Mr. Neil, seconded by Mr. Sudler and bore the written approval of Mayor Christiansen. ADOPTION OF MINUTES - REGULAR COUNCIL MEETING OF OCTOBER 14, 2019 The Minutes of the Regular Council Meeting of October 14, 2019 were unanimously approved by motion of Mr. Neil, seconded by Mr. Sudler and bore the written approval of Mayor Christiansen. PROCLAMATION - AMERICAN INDIAN HERITAGE MONTH The City Clerk read the following Proclamation into the record: WHEREAS, Native American Awareness Week began in 1976 and recognition was expanded to Congress and approved by President George H. W. Bush in 1990, designating the month of November as National American Indian Heritage Month; and WHEREAS, the history and culture of our nation has been significantly influenced by American Indians and indigenous people and their contributions have enhanced the freedom, prosperity, and greatness of America today; and

CITY COUNCIL MEETING OF OCTOBER 28, 2019 PAGE 2 WHEREAS, Native American customs and traditions are respected and celebrated as part of a rich legacy throughout the United States. In honor of National American Indian Heritage Month, community celebrations as well as numerous cultural, artistic, educational and historical activities have been planned. NOW, THEREFORE, I, ROBIN R. CHRISTIANSEN, MAYOR OF THE CITY OF DOVER, DELAWARE, do hereby proclaim November 2019 as American Indian Heritage Month and urge all our citizens to observe this month with appropriate programs, ceremonies or activities in recognition of the significant contributions the first Americans made to the establishment and growth of the United States. On behalf of the Mayor and Council, Mayor Christiansen presented the proclamation to Chief Dick Gilbert. PROCLAMATION - GEOGRAPHIC INFORMATION SYSTEMS (GIS) DAY AND GEOGRAPHY AWARENESS WEEK The City Clerk read the following Proclamation into the record: WHEREAS, fascination with the earth's geography inspired the early explorers of our country to learn and record information about the surface of the land and its people, environments, resources, political boundaries, and characteristics and today remains a fundamental part of our national heritage; and WHEREAS, geographic information has many useful applications for our municipal government and is a valuable resource used in the analysis of infrastructure, emergency services, economic development, and long-range planning. Geographic Information Systems (GIS) technology provides an efficient means of managing geographic information and providing data that allows for effective decision making and improved delivery of services to the residents of the City of Dover and our surrounding area; and WHEREAS, the City of Dover's GIS Division plays a vital role in the continued growth of the City and has been nationally recognized for its outstanding efforts in the advancement of GIS and its foresight in creating programs that can be used to better manage services in the City; NOW, THEREFORE, I, ROBIN R. CHRISTIANSEN, MAYOR OF THE CITY OF DOVER, DELAWARE, do hereby proclaim November 13, 2019 as GIS Day, and November 10 - 16, 2019 as GEOGRAPHY AWARENESS WEEK in the City of Dover and urge all residents to participate in this special observance. On behalf of the Mayor and Council, Mayor Christiansen presented the proclamation to Mrs. Sharon Duca, Director of Public Works.

CITY COUNCIL MEETING OF OCTOBER 28, 2019 PAGE 3 COUNCIL COMMITTEE OF THE WHOLE REPORT - OCTOBER 15, 2019 The Council Committee of the Whole met on October 15, 2019 at 6:00 p.m., with Council President Hare presiding. Members of Council present were Mr. Anderson, Mr. Neil, Mr. Slavin, Mr. Cole, Mr. Polce, and Mr. Taylor. Mr. Sudler and Mr. Lindell were absent. Mayor Christiansen was also present. Civilian members present for their Committee meetings were Mr. Caldwell and Col. Dix, Retired, (Parks, Recreation, and Community Enhancement), Mrs. Haass (Utility), Mr. Contant and Mr. Shevock (Legislative, Finance, and Administration). Mrs. Doyle was absent. PARKS, RECREATION, AND COMMUNITY ENHANCEMENT COMMITTEE The Parks, Recreation, and Community Enhancement Committee met with Chairman Anderson presiding. Adoption of Agenda Due to the absence of a representative of the U. S. Census Bureau, Mr. Anderson requested that the agenda be amended to consider “Update - Kent Economic Summit” first. Mr. Neil moved for adoption of the agenda, as amended, seconded by Mr. Taylor and unanimously carried. Update - Kent Economic Summit Mr. Dave Hugg, Director of Planning and Community Enhancement, advised that the annual Kent Economic Summit was held on September 17, 2019 at Delaware Technical Community College (DTCC). He noted that he was on a panel facilitated by Richard Rexrode of DTCC, and including Eric Norenberg (Milford City Manager), Linda Parkowski (KEP), Mike Petit De Mange (Kent County) and Jeremy Rothwell (Smyrna Town Planner). Mr. Hugg advised that they were tasked with answering questions regarding what they were doing to attract businesses, what kinds of businesses are coming, what skill sets are needed, and what they could do to improve their success. Mr. Hugg stated that he provided the following: • Our growth is in health care, retail trade, food, and professional services other. • Our economy is pretty balanced and diverse, but we need to improve our position in manufacturing. • Our strengths: spirit of cooperation, lower cost of living and doing business, friendly and responsive government, and great education and health care facilities (along with retail, health care is our strongest economic sector). • We need to have a rigorous promotion strategy, to engage the commercial real estate community; to work with site selectors, property owners, developers and the design community to find solutions for development; and to invest in infrastructure and business development efforts.

CITY COUNCIL MEETING OF OCTOBER 28, 2019 PAGE 4 • We need to grow more varied skill sets in the workplace, especially in the trades - a recurring theme we heard again at a recent State Chamber seminar. He advised that the four key priorities for Dover for 2020 are: • PROMOTE - tell our story! Market what we have to offer. Tout our success. Build a relationship with the media and exploit it. • ENGAGE - proactive and involved, stay part of the process. Build trust. Coordinate. Know the players (property managers and brokers for example). • INVEST - in economic development - have a strategy and work it. Build infrastructure. • LEARN - understand what we do not know, learn from what happens when a business closes, get good information, and track trends. Mr. Hugg noted the following projects that are under construction or in the permit phase** or are in the site plan review/approval process or a permit submission is expected***: US 13 North Corridor: • Dunkin Donuts/Baskin Robbins on US 13 near WAWA (in county conditional annexation)** • Hobby Lobby- former Acme location** • Tasty Crab - restaurant on highway** • Crab Shack-former Shuckers restaurant on US13 • Capital Station (Red Robin - on again, Orange Theory, Tropical Smoothie, Delicious Fusion, Verizon, others)** • Lidl grocery** • UNO Plaza Additional Building*** • Tommy Car Wash (2 sites under review - US 13 and on Carver Road) * * * • Golden Corral (next to Pizza Hut/former Barry Van Lines Site/DuPont Plaza) *** Bay Road Corridor: • Office building - Bay Road Commercial (for State Police/Homeland Security) *** • DSWA Offices - Energy Lane next to Chesapeake Utilities*** • Dollar Tree - Bay Court (partial remodel of former Value City site)** Downtown and West: • Loockerman Way (building #1 downtown of two buildings planned)** • Governor's Café kitchen expansion** • NCALL office building- W. Division Street*** • 40 Ridgely Street (structural repairs /manufacturing relocation to DE)** • 655 W. North - 2 office buildings (across from Eden Hill - Faithworks/no recent activity)*** • Vincenzo's restaurant (relocation to former TD Bank on Route 8)**

CITY COUNCIL MEETING OF OCTOBER 28, 2019 PAGE 5 • Dover Animal Hospital - 201 Towne Center Drive/Eden Hill*** • Ignite Gym - 35 Commerce Way (new location/relocation)*** • Calvary Baptist Church *** • Destiny Church (next to DHS) * * * • Eden Hill Townhouses*** East side: • Independent Metal Strap - Horsepond Road (manufacturer relocation to DE)* * • Frito-Lay expansion*** • White Oak Road Apartments/Townhouses*** Mr. Anderson noted that there was a great deal of economic potential with the St. Jones river and he suggested looking at a riverwalk and an amphitheater at Silver Lake. Mr. Polce expressed the need for greater technology in the form of incorporating 4G technology that expands to 5G technology, which would allow not only the City to become more attractive, but it also entices some of the really great tech-based companies with heavy IP intellectual property and heavy human capital to be attracted to Dover. Mr. Polce suggested inviting Mr. Kurt Foreman of the Prosperity Partnership to update City Council on some of the unified targeted business development activity that is going on. Mr. Polce suggested that the City should be looking at being shovel-ready and turnkey within a six-month process of site location identification and permitting. He noted that he has suggested that an expedited permitting process or “rocket docket” be put in place for the City for several years. Responding to Mr. Neil, Mr. Hugg advised that the City was very much involved with Grotto’s centralizing their offices in Dover and that, because he maintains close working relationships with the local realtors, he was able to connect Grotto’s as a buyer with the seller’s broker for the property in Dover. Presentation by the U. S. Census Bureau Due to the absence of a representative of the U. S. Census Bureau, there was no presentation. Mr. Hare moved for adjournment of the Parks, Recreation, and Community Enhancement Committee meeting. The motion was seconded by Mr. Taylor and unanimously carried. Meeting adjourned at 6:32 p.m.

CITY COUNCIL MEETING OF OCTOBER 28, 2019 PAGE 6 UTILITY COMMITTEE The Utility Committee met with Chairman Cole presiding. Adoption of Agenda Mr. Neil moved for adoption of the agenda, seconded by Mr. Anderson and unanimously carried. Evaluation of Bids - Fiscal Year 2020 Inflow and Infiltration Removal Project Mrs. Donna Mitchell, City Manager, reviewed the background and analysis regarding the evaluation of bids for the Fiscal Year 2020 Inflow and Infiltration Removal Project. Staff recommended approval of the low bid submitted by Gateway Construction in the amount of $682,795 for the re-lining of 3,789 linear feet of eight-inch (8") sanitary sewer main, removal and replacement of seventy (70) sanitary sewer laterals and cleanouts, installation of eight (8) new cleanouts, reinstating fifty-eight (58) sanitary sewer laterals and site and pavement restoration. The work will be accomplished in Rodney Village Development. Responding to Mr. Taylor, Mrs. Mitchell stated that Staff holds pre-bid meetings; however, she was unsure if they were mandatory. She advised that three bids were received and two companies were from Bear, Delaware, and the low bidder was from Clayton, Delaware. Mr. Neil moved to recommend approval of Staff’s recommendation, seconded by Mr. Slavin and unanimously carried. By consent agenda, Mr. Neil moved for approval of the Committee’s recommendation, seconded by Mr. Sudler and carried by a unanimous roll call vote. Mr. Neil moved for adjournment of the Utility Committee meeting, seconded by Mr. Anderson and unanimously carried. Meeting adjourned at 6:36 p.m. LEGISLATIVE, FINANCE, AND ADMINISTRATION COMMITTEE The Legislative, Finance, and Administration Committee met with Council President Hare presiding in the absence of Chairman Lindell. Adoption of Agenda Mr. Slavin moved for adoption of the agenda, seconded by Mr. Neil and unanimously carried.

CITY COUNCIL MEETING OF OCTOBER 28, 2019 PAGE 7 Downtown Dover Partnership (DDP) Parking Committee - Request for Proposals (RFP) for Parking Solutions Mr. Todd Stonesifer, Vice President of the Downtown Dover Partnership (DDP) and Chairman of the Parking Committee, reviewed the background and analysis regarding the Request for Proposals (RFP) for Parking Solutions. The Downtown Dover Partnership (DDP) Parking Committee recommended approval for the DDP to move forward with a Request for Proposals for parking solutions for the downtown area to include City property. Mr. Anderson asked for clarification on what the City’s obligation would be if they granted permission to include city-owned property in the proposed parking solutions. Responding, Mr. Stonesifer stated that the DDP did not control the on-street parking, which is part of the demand of the downtown area. He stressed that it was not a request for another study or to spend dollars, it was a request to get solutions from companies hoping to obtain the ability to sell to us their ideas in the form of a continued revenue stream for them managing our parking, offering a solution, and then taking those ideas and seeing if it is something that they can handle or if it would be better handled by an authority. Mr. Slavin noted that this was a DDP activity and asked, if on-street parking is included in the solution, what the City’s obligation would be. Mr. Stonesifer stated that the DDP would manage the proposals, discuss them at a board level at the DDP, and then come back to the City with their suggestions. Ms. Tina Bradbury, Operations and Program Manager with the Downtown Dover Partnership (DDP), asked for recommendations on how to proceed with the request for proposals, such as if the City Solicitor should participate in drafting the request for proposals and collecting and reviewing the results. She noted that the DDP was prepared to accept all costs. Mr. Slavin moved to recommend approval of the Downtown Dover Partnership (DDP) Parking Committee’s recommendation to move forward with a Request for Proposals (RFP) for parking solutions for the downtown area to include City property, and designating the City Manager as the point person representing City Council in this matter. The motion was seconded by Mr. Neil and unanimously carried. By consent agenda, Mr. Neil moved for approval of the Committee’s recommendation, seconded by Mr. Sudler and carried by a unanimous roll call vote. Mr. Neil moved for adjournment of the Legislative, Finance, and Administration Committee meeting, seconded by Mr. Anderson and unanimously carried. Meeting adjourned at 6:48 p.m.

CITY COUNCIL MEETING OF OCTOBER 28, 2019 PAGE 8 Mr. Neil moved for adjournment of the Council Committee of the Whole meeting. The motion was seconded by Mr. Polce and unanimously carried. Meeting adjourned at 6:49 p.m. By consent agenda, Mr. Neil moved for acceptance of the Council Committee of the Whole Report, seconded by Mr. Sudler and carried by a unanimous roll call vote. APPOINTMENT OF JUDGES - ROBBINS HOSE COMPANY ELECTION - NOVEMBER 18, 2019 The Robbins Hose Company election is scheduled for November 18, 2019. The following persons were recommended to serve as judges for the election: 1. James Howlett 2. James Hurley Jr. 3. William Hurley IV By consent agenda, Mr. Neil moved for approval of the appointment of judges for the Robbins Hose Company election as recommended. The motion was seconded by Mr. Sudler and carried by a unanimous roll call vote. OVERVIEW OF CENTER FOR PUBLIC SAFETY MANAGEMENT, LLC (CPSM) OPERATIONS AND DATA ANALYSIS REPORT - DOVER POLICE DEPARTMENT Mrs. Donna S. Mitchell, City Manager, provided background information regarding the report, which was commissioned in 2015 to analyze the operations of the police, fire, and EMS services. She noted that it was important to bring the report forward even though it is somewhat dated because it highlights both the positives of the Dover police department and it gives some suggestions for improvements with a blueprint for the future. Mrs. Mitchell recommended discussing the report in more detail in a workshop setting. Mr. Polce moved to accept the Center for Public Safety Management, LLC (CPSM) Operations and Data Analysis Report - Dover Police Department. The motion was seconded by Mr. Lindell and unanimously carried. Mr. Lindell suggested that any potential interviewee for the police chief position have access to this information. CITY MANAGER'S ANNOUNCEMENTS None. COUNCIL MEMBERS' ANNOUNCEMENTS None. Mr. Neil moved for adjournment, seconded by Mr. Cole and unanimously carried.

CITY COUNCIL MEETING OF OCTOBER 28, 2019 PAGE 9 Meeting adjourned at 7:44 p.m. TRACI A. McDOWELL CITY CLERK All ordinances, resolutions, motions, and orders adopted by City Council during their Regular Meeting of October 28, 2019, are hereby approved. ROBIN R. CHRISTIANSEN MAYOR /TM S:\AGENDAS-MINUTES-PACKETS-PRESENTATIONS-ATT&EXH\Council-Minutes\2019\10-28-2019 Council Minutes.wpd

SPECIAL COUNCIL MEETING A Special Council Meeting was held on November 5, 2019 at 6:02 p.m. with Council President Hare presiding. Council members present were Mr. Anderson, Mr. Neil, Mr. Cole, Mr. Polce, Mr. Taylor, and Mr. Lindell. Mr. Slavin and Mr. Sudler were absent. Mayor Christiansen was also present. Council staff members present were Deputy City Solicitor Pepper, Mr. Hugg, and Mrs. McDowell. ADOPTION OF AGENDA Mr. Neil moved for adoption of the agenda, seconded by Mr. Lindell and unanimously carried. PUBLIC HEARING - VIOLATION OF THE DANGEROUS BUILDING ORDINANCE - PROPERTY LOCATED AT 304 SOUTH STATE STREET, OWNED BY JAMES P. HYLIND (EMERGENCY CASE) A public hearing was duly advertised for this time and place to consider a violation of the Dangerous Building Ordinance at 304 South State Street, owned by James P. Hylind. Council President Hare read the following correspondence into the record from Councilman Slavin: "The matter before us this evening is one which I have a conflict of interest in, owing to my position in state government. As such, I will not participate in the discussions and as this is the only matter before us this evening, I will not be in attendance. Thank you.” Mr. David Hugg, Director of Planning and Community Development, and Mr. Jason Osika, Fire Marshal, reviewed a presentation depicting the condition of the property (Exhibit #1). Mr. Hugg advise that they had been in regular contact with the owner and the owner's agent since the evening of the event and they have been very cooperative and have pledged to get this building repaired. He noted that staff was not asking for permission to go in and take action but for permission to be authorized to do so, if for some reason the corrective action is not taken. Mr. Osika provided a timeline of the conversations with and notifications to the property owner and those having equity in the property. Responding to Mr. Taylor, Mr. Osika advised that he had not seen the structural engineer’s report; however, a visual inspection the night of the incident indicated that there was no damage to nor stress on any of the surrounding buildings. Mr. Taylor asked if the Downtown Dover Partnership (DDP) grant for the repairs had been approved. Mr. Osika replied that the application had been accepted based on the circumstances to allow the work to start. Mr. Hugg stated that he did not believe that the DDP had approved the façade grant. He noted that the property owner had also applied for a State historic district tax credit and he thought that both applications would be approved fairly soon, if they had not yet been. Mr. Polce, referring to the work standstill the previous week, asked what had been communicated to Mr. Osika regarding the standstill. Mr. Osika advised that originally the insurance company

SPECIAL COUNCIL MEETING OF NOVEMBER 5, 2019 PAGE 2 verbally told them in a phone call to do what needed to be done to make the building safe. Mr. Osika stated that when the insurance company found out how much the cost was going to be, it was elevated to another supervisor and work was stopped until they could send an adjustor to look at the damage. He noted that the earliest that the field adjustor could be here was November 12, 2019. Responding to Mr. Polce, Mr. Osika stated that the barrier and thoroughfare had been blocked by the Delaware Department of Transportation (DelDOT) at the owner's expense. Mr. Polce noted that it was a bit frustrating, not only for the owner but for the City. He advised that he had heard from the downtown business community and merchants who want to know when they can expect the thoroughfare to be opened. Mr. Polce stated that his typical response was that they did not want to put citizens' lives in jeopardy. He noted that it was a shame that a field adjustor was holding up the process 16 days into it. Mayor Christiansen advised that he had received an email from Mr. Tom Smith from the Delaware Made store about the effect that the street closure was having on his business. Mayor Christiansen asked about the possibility of blocking State Street off north of the northern section of The Green, rather than where it is currently blocked off. Mrs. Donna Mitchell, City Manager, advised that she had requested DelDOT to move the barricade to allow traffic around The Green and out Bank Lane. She stated that they explained that there has to be distance between the barricade and where the actual problem is and they would not move it. Mrs. Mitchell noted that DelDOT was not happy that it was taking so long. Mayor Christiansen recommended that he and Mrs. Mitchell contact the Secretary of Transportation to request a special dispensation with creating an alternate route along State Street. Mr. Hugg added that once the existing façade is removed the road and sidewalk can be reopened while the reconstruction activity is taking place. He stated that the only reason that they were securing the roadway was to prevent anybody being injured by falling materials or an unforeseen collapse of the rest of the old façade. Mr. Osika stated that the adjuster would be onsite a week from Friday, which is when the roadway should reopen. Mr. Neil suggested contacting the State Insurance Commissioner's Office and requesting them to contact the insurance company since this is hurting the City of Dover and the businesses in the City and possibly anybody who is walking past that building. Council President Hare declared the public hearing open. Mr. David Hood, Professional Loss Consultant with Goodman-Gable-Gould Adjustors International, 3903 Naylors Lane, Baltimore, advised that they are called in for a fire, a building collapse, a hurricane or a tornado, etc. for damages to either a commercial property or a residential property to help the insured measure, document, and negotiate their insurance loss with their insurance companies. He advised that insurance companies are for-profit companies and they do not move very quickly because they have to do the best that they can to measure the loss on their behalf, not the insured's. Mr. Hood stated that when loss consultants get involved, it does not slow down the process because they are able to dive in to figure out what the problems are.

SPECIAL COUNCIL MEETING OF NOVEMBER 5, 2019 PAGE 3 Mr. Hood explained that they contacted the insurance company to send a substitute adjuster immediately to the site because the other adjuster was out of the country until November 11, 2019, which they did. He noted that he and his building consultant met with the substitute adjuster onsite the previous day. Mr. Hood advised that the other adjuster is still coming on November 12, 2019; therefore, it was not necessary to contact the Insurance Commissioner. Mr. Hood stated that BRS Consulting, Inc., a historic preservation construction company, is putting up the scaffolding and taking down the building while preserving the outer bricks for the historic preservation of the building. He noted that anything in the interior that has deteriorated is being removed and disposed of. Mr. Hood advised that once the façade is removed and they are able to put a protective covering on the outside of the building to preserve it from weather, a temporary wall will be built. He stated that it would take time to reconstruct that part of the building and a while for the insurance company to agree to the estimates. Mr. Hood noted that they have to write an estimate of what needs to be done for the insured and then he will use those estimates to negotiate with the insurance company and make sure that the insured has enough funds to be able to rebuild the building the way that it should be rebuilt, safely and with the historic preservation of the building. He advised that his best guess estimate was that the work to take down the building should be done by Wednesday of the following week and the road should be open by Friday of the following week. There being no one else present wishing to speak, Council President Hare declared the public hearing closed. Staff recommended: 1) declaring this building dangerous; 2) ordering the property repaired so that it is deemed safe by the Building Official by November 15, 2019 by the owners or equity owners at their own risk; 3) ordering the Building Inspector to cause the repairs so that it is deemed safe by the Building Official if not completed by the owners within 10 days of the date established by City Council; and 4) ordering the City Manager, with the assistance of the City Solicitor, to cause the cost of repairs to be charged against the lands on which the building exists as a municipal lien or cause such costs to be added to the tax duplicate as an assessment, or to be levied as a special tax, or to be recovered in a suit at law against the owners. Mr. Lindell moved for approval of staff’s recommendation to: 1) declare this building dangerous; 2) order the property repaired so that it is deemed safe by the Building Official by November 15, 2019 by the owners or equity owners at their own risk; 3) order the Building Inspector to cause the repairs so that it is deemed safe by the Building Official if not completed by the owners within 10 days of the date established by City Council; and 4) order the City Manager, with the assistance of the City Solicitor, to cause the cost of repairs to be charged against the lands on which the building exists as a municipal lien or cause such costs to be added to the tax duplicate as an assessment, or to be levied as a special tax, or to be recovered in a suit at law against the owners. Additionally, that the Mayor and City Manager contact the Secretary of Transportation to look for an alternate path to open up The Green a little bit more for the downtown businesses to, hopefully, have some business. The motion was seconded by Mr. Anderson and carried by a unanimous roll call vote (Slavin and Sudler absent).

SPECIAL COUNCIL MEETING OF NOVEMBER 5, 2019 PAGE 4 Mr. Neil moved for adjournment, seconded by Mr. Taylor and unanimously carried. Meeting adjourned at 6:32 p.m. TRACI A. McDOWELL CITY CLERK All ordinances, resolutions, motions, and orders adopted by City Council during their Special Meeting of November 5, 2019, are hereby approved. ROBIN R. CHRISTIANSEN MAYOR /TM S:\AGENDAS-MINUTES-PACKETS-PRESENTATIONS-ATT&EXH\Council-Minutes\2019\11-05-2019 SPECIAL COUNCIL VDBO.wpd Exhibits Exhibit #1 - Presentation - Violation of Dangerous Building Ordinance - 304 South State Street

EXHIBIT #1 Special Council Meeting of 11/5/2019 DANGEROUS BUILDING 304 S. STATE ST. City of Dover Planning & Inspections Department November 5, 2019

◦ On 10/20/19 @ 18:12 hours, the Fire Marshal was contacted by the Dover Fire Department after they responded to 304 S. State St. for a structural collapse with a subject possibly trapped. The subject was assisted out of the building by the Fire Department. ◦ The Fire Marshal observed damage to the building including damage to the first-floor overhang, a section of the second-floor wall which had collapsed, facia which was hanging, large cracks above the third floor and at the parapet wall, and the front of the building bowing 304 S. State St. ◦ The electric and gas were secured to the building that night. Water was secured to the building later within the week. Water was delayed due to safety concerns with the location of the shutoff. History ◦ The first and second floor house business offices and the third floor is an apartment. The one resident was displaced and assisted by Red Cross. ◦ The building was condemned on 10/20/19. ◦ State St. was closed between North St. and the Green due to concerns of the building collapsing more. ◦ The Fire Marshal spoke to the property owner on 10/20/19 and advised him that a structural engineers report would be required by a licensed contractor and repairs would need to be made from that report to make the building safe in a timely manner or the City would make such repairs and place a lien on the property.

304 S. State St. History On the morning of 10/21/19 the Fire Marshal, Building Inspector, and Code Enforcement met onsite with the building owner and an engineer that the owner hired. The insurance company was involved by phone. It was determined that the engineer would generate a report and that we would meet in the afternoon in reference to a plan/schedule to have the wall secured. On the afternoon of 10/21/19 the Fire Marshal, Building Inspector, and Code Enforcement met with the building owner, an engineer hired by the owner, and a contractor hired by the owner. The plan forward was to stabilize the building and evaluate what needs to be done to make the building safe. The engineer and contractor was going to work together on the project. They felt that the front wall would need to be removed and secured until a decision could be made on how to put the wall back in place. The contractor was deemed responsible to come into compliance with Del Dot due to State St. being a State roadway. On 10/28/19, the Fire Marshal and Building Inspector were advised that the insurance company had placed the engineer and contractor on hold until they could have a representative on scene (estimated November 12, 2019). The Fire Marshal spoke to the owner regarding the same.

◦ It was determined that the support beams run South to North so the property would not need to be shored up. The front wall would need to be removed brick by 304 S. State brick. Cosmetic pieces would be saved. ◦ All communication has been verbally. We have not St. History seen a structural engineers report.

◦ (2) Damaged walls, etc. Those which, exclusive of the foundation, show 33 percent or more damage or deterioration of the supporting member or members, or 50 percent of damage or deterioration of the nonsupporting enclosing or outside walls or covering. Dangerous ◦ (5) Unfit for habitation. Those which have become or are so dilapidated, decayed, unsafe, insanitary or so utterly fail to provide amenities to decent living that they are unfit for human habitation, or are likely to cause sickness Building or disease, so as to work injury to the health, morals, safety or general welfare of those living therin. ◦ (8) Loose parts. Those which have parts thereof which are so attached that Code Chapter they may fall and injure members of the public or property. ◦ (9) General welfare. Those which, because of their condition or use, are unsafe, insanitary, or dangerous to the public health, morals, safety or general 22 Article XI welfare of the people of this city. ◦ (10) Code violations. Those existing in violation of any provisions of the Sec. 22-381 building code of this city, or any provision of the fire prevention code, or other ordinances of this city. ◦ (12) Unoccupied buildings. Those which are left unoccupied and unattended for periods of three months or more so that decay is being accelerated by natural or manmade causes or which may be attracting trespassers and vagrants, increasing the probability of fire and danger to human life.

◦ Emergency Cases Dangerous ◦ In cases where it reasonably appears that there is an immediate danger to the life or safety of any person, Building unless a dangerous building is immediately repaired, vacated and closed, or demolished, the building Code Chapter inspector shall report such facts to the council, which may cause the immediate repair, vacation, or 22 Article XI demolition of such dangerous building. The costs of Sec. 22-388 such emergency repair, vacation or demolition of such dangerous building shall be collected in the same manner as provided in section 22-385(5).

FRONT OF THE BUILDING Damage to the overhang and an area where the brick collapsed on the second floor.

Front of the Building ◦ Damage to the overhang and an area where the brick collapsed on the second floor.

Front of the Building ◦ Damage to the overhang and an area where the brick collapsed on the second floor.

Third Floor Interior Ceiling Water damage to the ceiling (this would be the left Water damage to the ceiling (this would be the right front corner on the front of the building). front corner on the front of the building).

Front of the Building ◦ Damage to the overhang and an area where the brick collapsed on the second floor.

Ti .. -. ~ ..., ~ - ...,,_"" ·.\- I Occupancy or U e. or A y Person to Use o ng ft r- ~ ~ , __ ~~. . . . . . . .~ CONDEMNED PLACARD 10/20/19

10/31/19 PHOTOGRAPHS State St. looking South

FRONT OF THE BUILDING 10/31/19

FRONT OF THE BUILDING 10/31/19 Large crack above third floor at the parapet wall.

Front of the Building Above third Floor at Parapet Wall 10/31/19 Left side, cracking and bowing Right side cracking and bowing

◦ Declare this building dangerous ◦ Order the property repaired so that it is deemed safe by the Building Official by November 15, 2019 by the owner or equity owner at their own risk Recommended ◦ Order the Building Inspector to cause repairs of the structure so that it is deemed safe by the Building Council official if not completed by the owner within 10 days of the date established by City Council Action ◦ Order the City Manager with the assistance of the City Solicitor to cause the cost of repairs to be charged against the land on which the building exists as a municipal lien or cause such cost to be added to the tax duplicate as an assessment, or to be levied as a special tax, or to be recovered in a suit at law against the owners

PROCLAMATION Whereas, Nurse Practitioners are highly skilled with advanced education and clinical training building upon their initial registered nurse preparation who serve as trusted frontline health care providers for patients providing primary, acute and specialty care to patients of all ages and walks of life in the City ofDover; and Whereas, in addition to diagnosing and treating acute and chronic conditions, Nurse Practitioners focus on health promotion, disease prevention and health education and counseling, guiding patients to make smarter health and lifestyle choices. Better utilization ofNurse Practitioners through modernized state laws and improved system policies creates better health through a more accessible, efficient, cost-effective and higher quality health care system; and Whereas, the 2019 American Association ofNurse Practitioners theme, "270,000 NPs: Health Care you Can Trust", is a testament to the faith and confidence that patients have in the quality of care provided by Nurse Practitioners as evidenced by the more than one billion visits made every year. NOW THEREFORE I, ROBIN R. CHRISTIANSEN, MAYOR OF THE CITY OF DO VER do hereby proclaim November 10 - 16, 2019 as Nurse Practitioner Week in the City ofDover and recognize the immeasurable contributions Nurse Practitioners have made over the past half century and will continue to make to the health and well- being of citizens in Dover and surrounding communities. ROBINR. MAYOR

DOVER HUMAN RELATIONS COMMISSION The Dover Human Relations Commission (DHRC) met on October 17, 2019 at 6:00 p.m. with Chairman Gaddis presiding. Members present were Mr. Fleming, Mrs. Herbert, and Ms. Paige. Ms. Mullen and Mr. Rocha were absent. ADOPTION OF AGENDA Mrs. Herbert moved for approval of the agenda, seconded by Ms. Paige and unanimously carried. Discussion of Revisions to the DHRC Strategic Plan Mr. Gaddis provided a handout titled “City of Dover Human Relations Commission Strategic Plan 2019-2021” (Attachment #1) for members to review individually. I. Introduction Mr. Gaddis asked members if they had any additions, corrections, comments, observations, or amendments. II. Mission There was no discussion. III. Vision Responding to Mr. Gaddis, Mrs. Herbert stated that she did not think the proposed strategic plan needed to be changed, but that she was thrilled with the vision section because it was one clean sentence that says what they want to do and it is something members could remember. IV. Long-Term Objectives Mrs. Herbert asked if the Commission needed to include in the plan how they would accomplish the objectives “promote” and “develop.” She expressed concern with the intake form in III. Vision - Mission Component - A.2 of the proposed City of Dover Human Relations Commission Strategic Plan 2019-2021, noting that she was under the impression that the intake form was something that someone with a problem would give to the Commission. Mrs. Herbert advised that she did not know they were assessing the community based on the intake form. Mr. Gaddis asked Mrs. Herbert if she would suggest putting a period after conflict and leaving the rest out since that would be an indication of how the Commission would be going to accomplish the objectives. Responding, Mrs. Herbert stated she would because members have discussed that intake forms were to let members know that somebody had an issue. She noted that it would be better to leave it open ended as to how they were going to do that. Mr. Gaddis agreed with Mrs. Herbert because members should not be trying to figure out how to accomplish these objectives until the new strategic plan is adopted by Council. He stated that after it is adopted by Council, then they will figure out how to do it. Mr. Gaddis stated he would agree with removing those four words. Mr. Fleming stated that he understood the reasoning, but thought one of the reasons members wanted an intake form mentioned was so that people would understand that they are bringing the intake form back. He noted that members would not necessarily limit the

DOVER HUMAN RELATIONS COMMISSION MEETING OF OCTOBER 17, 2019 PAGE 2 ways to measure and monitor community relations solely through an intake form, but he thought members wanted to say or mention the intake form so that people know what it is and may know where to get one if they were having problems. Mrs. Herbert stated that the Commission needs an intake form, but that it was putting the cart before the horse, that first members have to outline what they are going to do, and then have an intake form and put it out. She noted that they should just leave it and then the intake form should stand by itself somewhere. Mr. Fleming stated that he agreed and that he just wanted the term in there so everyone would know what it is and would be able to dispense one if they were requested. Mrs. Herbert noted that it would go along with their work, once they have developed a strategic plan then members would present it to different groups and people and tell them how to use it. Mr. Gaddis stated if members mention an intake form, it sounds like it is the only way, and if they take out those four words, it leaves it open ended and members can hope to develop various ways. Mr. Fleming stated that he agreed and understood. Mr. Fleming moved to recommend striking the words “using an intake form,” from the proposed City of Dover Human Relations Commission Strategic Plan 2019-2021, III. Vision - Mission Component - A.2, seconded by Mrs. Herbert and unanimously carried. Mr. Fleming suggested placing the phrase “one of the means of establishing a process would be the use of the intake form,” or “an intake form,” in the proposed City of Dover Human Relations Commission Strategic Plan 2019-2021, III. Vision - Mission Component - C.1. Mrs. Herbert agreed it was the right area for the intake form but stating “such as an intake form,” because it is not going to be the first thing members put out. She stated C.1 could include “such as an intake form and information provided by our other partners,” or just leave it out and wait until they have an intake form. Ms. Paige suggested placing the intake form in the proposed City of Dover Human Relations Commission Strategic Plan 2019-2021, III. Vision - Mission Component - C.2. Mrs. Herbert noted that the Commission handles incidences through C.2. Mr. Fleming stated that he would prefer not to include the intake form in C.2 with the State. Mrs. Herbert stated that the State handles just two things: discrimination and housing. She noted that the State gave her a long list of other places to refer things that do not come under those categories. Ms. Paige stated she was thinking along the lines of someone calling the Commission to try to state a complaint. One of her responses would be, “would you please complete an intake form,” because sometimes the person can get a better idea when they put it in writing or even see if they are really serious about it if they put it on an intake form or a complaint form, and then it would appear to her as though they could review the forms and see whether or not members may need to make a referral or whether it is something that they could handle themselves. Mr. Fleming asked if C.1 could read as “Determine when a diversity, inclusion, and/or human relations issue exists and establish a process for responding to complaints, such as an intake form, and take action to resolve or improve the situation.”

DOVER HUMAN RELATIONS COMMISSION MEETING OF OCTOBER 17, 2019 PAGE 3 Responding to Mrs. Herbert, Mr. Fleming stated to use the intake form as an example. Ms. Paige noted that the NAACP does not deal with complaints if the person does not complete an intake form. Mr. Fleming stated that he just wanted to see the intake form mentioned somewhere so that when Council approves the strategic plan they will understand that it is one of the ways the Commission gathers information. Mrs. Herbert stated that the intake form could fit in a part where it lists using such tools as verbal referrals, intake forms, and written complaints. Mr. Gaddis stated that it could be placed in proposed City of Dover Human Relations Commission Strategic Plan 2019-2021, III. Vision - Mission Component - C.1 and read as, “Develop a means such as an intake form, written complaint or a verbal complaint, in order to determine when a diversity, inclusion, and/or human relation issue exists, and establish a process for receiving and responding to complaints and take action to resolve or improve the situation.” Mr. Gaddis noted that would leave the Commission wide open. Responding to Mrs. Herbert, Mr. Gaddis stated that it does not mean the Commission is restricted solely to what they have said and that it would go under C.1. Mr. Fleming moved to recommend amending the proposed City of Dover Human Relations Commission Strategic Plan 2019-2021, III. Vision - Mission Component - C.1 to read as, “Develop a means such as an intake form, written complaint or a verbal complaint, in order to determine when a diversity, inclusion, and/or human relation issue exists, and establish a process for receiving and responding to complaints and take action to resolve or improve the situation,”. The motion was seconded by Mrs. Herbert and unanimously carried. Mr. Gaddis stated that he had a correction in proposed City of Dover Human Relations Commission Strategic Plan 2019-2021, III. Vision - Competency Transparency and Accountability - D.5 that “see” should read as “seek.” Mr. Fleming noted that he thought somewhere in the proposed City of Dover Human Relations Commission Strategic Plan 2019-2021, there was a place that indicated that the Commission would be allowed to meet groups and go places other than just meeting at City Hall, but he was not sure. Mrs. Herbert responded, stating that she thought they were allowed to attend events, festivals, and things but as individual members and if they got together as members to do actual work it had to be at City Hall. Ms. Janella Tauchus, Administrative Assistant, stated that it cannot appear as if members are talking about City or DHRC business outside of their official meetings because it is in the City's code. Mr. Gaddis stated that they have to get the proposed City of Dover Human Relations Commission Strategic Plan 2019-2021 passed by Council before members decided how they are going to accomplish things. Mr. Gaddis referenced the proposed City of Dover Human Relations Commission Strategic Plan 2019-2021, III. Vision - Competency Transparency and Accountability - D.1 and stated that it would mean that members would be allowed to develop activities.

DOVER HUMAN RELATIONS COMMISSION MEETING OF OCTOBER 17, 2019 PAGE 4 Mrs. Herbert noted that there was a typographical error in III. Vision - Mission Component - Objectives - B.3. Responding, Mr. Fleming stated that his concern was not with needing a way to get permission to do anything before members did it, but being able to do a variety of things members deem necessary to promote D.1. Mrs. Herbert stated that she was confused because when Ms. Mullen wanted to put on an event she was told she could not. Mr. Fleming moved to recommend revising the proposed City of Dover Human Relations Commission Strategic Plan 2019-2021, III. Vision - Mission Component - Objectives - B.3 to include, “and create programs and events,” seconded by Ms. Paige and unanimously carried. Mr. Gaddis emphasized that the Commission put in the phrase, "a link to Ordinance 2013-15, Sec. 58-36 Powers and Duties," so that citizens are aware that there is a Commission and what they are allowed to do, supposedly by Council. V. Implementation and Organizational Structure Mr. Gaddis reviewed V. Implementation and Organizational Structure and recommended eliminating the words “long-term,” because the proposed strategic plan does not have long-term objectives. Mr. Fleming noted that they also need to take out long-term in front of strategic objectives. Responding to Mr. Fleming, Mrs. Herbert suggested also striking “short-term”, feeling that they should not have any kind of timeline. Mr. Gaddis stated he was tempted to take out the word “goals” as well, since they have goals. He noted that they will include priorities and initiatives. Mrs. Herbert stated that they would also have to go with shorter periods of time. Mr. Gaddis stated he had a problem with that and Mrs. Herbert agreed. By unanimous consent, members moved to recommend eliminating the words, “long-term,” and “short-term,” from the proposed strategic plan. Mrs. Herbert moved to recommend that the last sentence of the first paragraph of City of Dover Human Relations Commission Strategic Plan, 2015-2018 - V. Implementation and Organizational Structure read “These work plans will include priorities and initiatives.” The motion was seconded by Mr. Fleming and unanimously carried. Mrs. Herbert stated that the old plan called for some professional experiences or skills that some of the members do not have to correctly measure performance. She noted that their performance measures are a very tricky thing. Mr. Gaddis suggested removing “long term,” from the second paragraph. Mr. Fleming noted that “objections” in the second paragraph should be “objectives.” Mr. Gaddis noted that the committee system had not worked for as long as he has been on the Commission. He noted that the previous chairman appointed him chair of the Governmental Policy, Programs, and Practices Committee and could not get anybody to work with him and he also tried unsuccessfully on his own. Mrs. Herbert stated that it suggests that people should be brought in from the community, but since the

DOVER HUMAN RELATIONS COMMISSION MEETING OF OCTOBER 17, 2019 PAGE 5 Commission cannot get enough people to fill their Commission it would be difficult. Mr. Gaddis stated that he has only been in Dover since 2008 and he does not know enough people. Mrs. Herbert stated that it seems to go around to the same people, that there is a small group of people in the community that do some of the stuff, but questioned if the Commission has to have that section on the strategic plan. Responding to Mr. Gaddis, Mrs. Herbert clarified that she questioned the section regarding implementation and organizational structure. She noted that she can see the Commission having the organizational structure, but the issue is what Council wants them to do. She noted that the strategic plan should mention that they are an advisory board, not a decision making board, but that they will meet on a regular basis to develop, implement, and monitor work for specific strategic objectives assigned to the committee. Mr. Fleming stated that he agreed with Mrs. Herbert and suggested including the sixth paragraph of proposed City of Dover Human Relations Commission Strategic Plan, 2015-2018 - V. Implementation and Organizational Structure and to eliminate the rest, specifying what committees there may be. He noted that they could make that decision if and when the time comes. Mrs. Herbert agreed with Mr. Fleming and stated that the other part that disturbs her is that at least three members of the Dover Human Relations Commission (DHRC) are included. She stated that she was looking at three members at the meeting and believed it was too specific. Mrs. Herbert stated that they need to say they can implement people to work on strategic goals if necessary. She noted that suggestions they make would not necessarily be controlled by the City Council, but knows that their presentation would be. Mrs. Herbert stated she could see members doing a festival if they got permission to do it or starting things like Community Day. She noted that the current strategic plan sounds like it was written in a college handbook and taken from it. Mr. Gaddis stated or a bureaucracy. Mr. Gaddis stated that he thought the first paragraph makes sense, as revised, once the Commission adopts priorities and initiatives. He asked if the second paragraph could be eliminated. Mrs. Herbert asked if they could keep paragraph one and two and leave out the rest. She noted that they would be saying it suggests that the committee structure be utilized to make these improvements. Mrs. Herbert asked if they have to say how many people and who has to be on it. Mr. Gaddis suggested eliminating the third and fourth paragraphs on page five of V. Implementation and Organizational Structure, and eliminating everything on page six. Mrs. Herbert stated that they have to add that the functional committees are advisory, not decision making. She noted that Council will insist that be in there, to make sure we know. Mr. Gaddis suggested adding that statement to the second paragraph. Responding to Ms. Paige, Mrs. Herbert stated that they would leave that particular sentence and strike everything else. Mrs. Herbert noted that she thought they had too many words, that it is confusing and they are trying to get it down to the basics. She stated that they will have certain things it has to set up and they know that there will be times when they have to have functional committees. Mrs. Herbert stated they need to understand that they are advisory, not decision making.

DOVER HUMAN RELATIONS COMMISSION MEETING OF OCTOBER 17, 2019 PAGE 6 Mrs. Herbert recommended keeping the last sentence on page five. Mr. Gaddis agreed. Responding to Mr. Gaddis, Mrs. Herbert recommended eliminating the third paragraph on page five because it is telling members exactly how many members to have and who. She noted they would be very fortunate to get enough people to make a committee. Mrs. Herbert moved to recommend striking the third paragraph under the City of Dover Human Relations Commission Strategic Plan, 2015-2018 - V. Implementation and Organizational Structure on page five in its totality. The motion was seconded by Mr. Fleming. Ms. Paige asked if that gives the Commission the right to include outsiders and where they are able to do that. Responding, Mrs. Herbert stated that they should be able to make up their functional committees as they see fit. She noted that City Council has not told them that they cannot and they have said add advisors, et cetera, and that is not going to be easy. Mrs. Herbert stated that the more words they put in, the harder it is going to be to create their committees. Mr. Gaddis suggested finding outside people to help them and if they get caught and City Council objects, fine. He noted that this is the way some things actually do work. Mr. Gaddis noted the members know people and to fake it. The motion to recommend striking the third paragraph under the City of Dover Human Relations Commission Strategic Plan, 2015-2018 - V. Implementation and Organizational Structure on page five in its totality was unanimously carried. Mr. Gaddis stated that Mrs. Herbert suggested and members agreed to move the last sentence of paragraph four into paragraph two. Mr. Gaddis asked if there was anything in paragraph four worth keeping besides the last sentence. Responding, Mrs. Herbert stated that most of the paragraph is repetitive in telling members they have to meet. Mrs. Herbert moved to recommend moving the last sentence of paragraph four to be the last sentence in paragraph two. Mr. Gaddis stated that he thought they already agreed on that. (City Clerk’s Office Note: There was no second to Mrs. Herbert’s motion to recommend moving the last sentence of paragraph four to be the last sentence of paragraph two; therefore, this amendment must be reconsidered.) Mr. Fleming moved to recommend striking the fourth paragraph under the City of Dover Human Relations Commission Strategic Plan, 2015-2018 - V. Implementation and Organizational Structure on page five, seconded by Mrs. Herbert and unanimously carried. Mr. Gaddis requested members to turn to page six of the City of Dover Human Relations Commission Strategic Plan, 2015-2018. Mrs. Herbert asked if they would strike “long term strategies,” in the first sentence. She also asked if the first sentence on page six of the City of Dover Human Relations Commission Strategic Plan 2015-2018 was saying that as a whole group they can just do something. Mr. Gaddis stated that it was sticky, and that they have had a couple of meetings

DOVER HUMAN RELATIONS COMMISSION MEETING OF OCTOBER 17, 2019 PAGE 7 "as a committee of the whole" and everything has been recorded thanks to the Freedom of Information Act (FOIA). Mrs. Herbert stated that she assumed that it would mean they would have to do their work at City Hall. Mr. Gaddis stated that they struck down paragraph four on page five of the current strategic plan referring to functional committees and paragraph three referring to establishing three member committees. He stated that they will be at the Commission and they will be acting as a whole and on a needed basis, maybe separated into committees, but that they are not mandating committees. Mrs. Herbert stated that if they decided there was a strategic objective and that they needed to act as a whole they could ask their parishioners if they could do that or they can leave the sentence and stick it around somewhere in paragraph two. Mr. Gaddis stated that they could eliminate the sentence entirely. Mrs. Herbert noted that she thought that might be the best solution to start with. Mr. Fleming moved to recommend striking that top sentence of page six of the current strategic plan, seconded by Ms. Paige and unanimously carried. Mr. Gaddis reviewed the second paragraph of page six of the current strategic plan. Mr. Fleming recommended eliminating the word additionally and additional. Mr. Gaddis suggested removing functional, as well. Mrs. Herbert asked if the additional committees that they know do not work would be eliminated and noted that if they are eliminating those committees they do not need the paragraph. Mr. Fleming recommended striking the word additional within the paragraph. Mr. Gaddis concurred, noting that if there is a particular issue that two or three members are able to deal with they could act as a committee to advise the commission as a whole. Mr. Fleming suggested striking the remainder of the section, starting at the word “based.” Mrs. Herbert concurred. Mr. Fleming moved to recommend the corrections to that paragraph and to strike additionally, additional, and the remainder of the section starting at the word, “based.” The motion was seconded by Mrs. Herbert. Mrs. Herbert requested Mr. Fleming to read the section, as revised. She asked, since they were removing the committees that they know do not work, if there was a way they can do it where instead of saying not identified in the plan, just say in order to respond to an emergent human relations issue, the commission may from time to time create a committee. Responding, Mr. Fleming said they can. The motion to recommend making the corrections to the second paragraph of page six of the current strategic plan and to strike additionally, additional, and the remainder of the section starting at the word “based” was unanimously carried. Discussion - Intake Form Mr. Fleming moved to defer this item to the next scheduled DHRC meeting, due to time constraints, seconded by Ms. Paige and unanimously carried.

DOVER HUMAN RELATIONS COMMISSION MEETING OF OCTOBER 17, 2019 PAGE 8 Proposed Revisions to DHRC Brochure - Mission Statement Mr. Fleming moved to defer this item to the next scheduled DHRC meeting, due to time constraints, seconded by Ms. Paige and unanimously carried. Mr. Fleming moved for adjournment, seconded by Mrs. Herbert and unanimously carried. Meeting adjourned at 7:03 p.m. Alan P. Gadds Chair APG/jt/tm S:\AGENDAS-MINUTES-PACKETS-PRESENTATIONS-ATT&EXH\Misc-Minutes\DHRC\2019\10-17-2019 DHRC Minutes (Revised 11-18-2019).wpd Attachments Attachment #1 - Handout titled “City of Dover Human Relations Commission Strategic Plan 2019-2021” Attachment #2 - City of Dover Human Relations Commission Strategic Plan 2015-2018 to include proposed changes

ATTACHMENT #1 Dover Human Relations Commission Meeting of 10/17/2019 City of Dover Human Relations Commission Strategic Plan 2019-2021 I INTRODUCTION The establishment, purpose, powers and duties of the City of Dover Human Relations Commission (hereinafter, “the Commission”) are provided for in Part II of the Dover Delaware Code of Ordinances (#2013-15) Chapter 58-Human Relations Article II Human Relations Commission. Broadly representative of racial, religious, gender, and ethnic groups residing in Dover, the nine volunteer members of the Commission are all residents of the City of Dover. They are appointed by the president of the Dover City Council, based upon recommendations from and subject to confirmation by the Council. The Commission began a strategic planning process to define its strategy, focus and direction for the years 2015-2018. This has evolved into a revised Strategic Plan for the years 2019-2021. In developing this phase of the planning process the Commission, based upon the first phase, has organized its objectives around the components of its mission, its commitment to competency, transparency, public accountability and in accordance with the aforementioned Ordinance. II MISSION The Commission is committed to a philosophy of inclusion, intergroup cooperation and fair treatment. It works to ensure that the City of Dover has and utilizes policies, programs, ordinances, organizational practices, specialized resources and appropriately trained employees to support diversity, inclusion, and cultural competency. By involving all segments of the community, the Commission promotes an understanding of and an appreciation of the benefits of diversity, inclusion, cultural competency, and positive intergroup relations among the City’s diverse residents. It also advocates for an environment of fairness and respect. The Commission works with the City Council, the City Administration and community organizations to enhance intergroup relationships, to eliminate discrimination, and to anticipate, prepare for and resolve incidents of intergroup conflicts and disputes within the city.

III VISION The Commission’s vision is a city whose government, organizations, groups, and individual citizens value diversity, inclusion, respect, and trust. Mission Component: A. Work to insure that the City of Dover has and utilizes policies, programs, ordinances, organizational practices, specialized resources and appropriately trained employees to support diversity, inclusiveness, and cultural competency in its organizations and services. Objectives A.1 Promote and develop an environment of fairness and respect among its citizens. A.2 Develop ways to measure and monitor community relations, particularly those that are sources of intergroup conflict using an “intake form.” A.3 Involve all segments of the community in understanding and appreciating the benefits of positive intergroup relations. A.4 Research a range of programs and services that will help its residents and neighborhoods prevent and/or resolve issues of human relations. A.5 Research ways of anticipating, preparing for, and relieving tensions arising from intergroup conflict. A.6 Build a strong partnership with the Dover Police Department to identify additional human relations approaches and lessons that can be integrated into the Dover Police Department’s ongoing Community Relations strategy.

B. Promote equal opportunity and prevent discrimination by advocating for understanding, for an appreciation of the benefits of diversity, for inclusion, and for positive relations among residents to encourage an environment of fairness and respect. Objectives: B.1 Assess how the community of Dover is organized and identify organizations, churches, fraternities, sororities, and other organizations with whom the DHRC should establish relationships. B.2 Provide a report to the DHRC Chair to be incorporated into the Chair’s Annual Report to the Dover City Council to include the current state of diversity and inclusion within the Dover communities. B.3 Identify, support, and participate in programs and events within the City of Dover which celebrate its diversity and promote greater understanding greater understanding of issues, concerns, and needs of our diverse population. C. Work in partnership with members of City Council and the City Administration to collaborate with other organizations to strengthen intergroup relationships to eliminate discrimination and resolve incidents of intergroup conflicts within the city. Objectives: C.1 Determine when a diversity, inclusion, and/or human relation issue exists and establish a process for receiving and responding to complaints and take action to resolve or improve the situation. C.2 Develop a procedure with the State Human Relations Commission to delineate the roles and responsibilities of the two Commissions in order to resolve alleged discrimination complaints. Determine which complaints fall within the jurisdiction of either the State or City Human Relations Commission. C.3 Review the City of Dover’s Code of Ordinances and make recommendations to Dover City Council that will improve the city’s effort to eliminate discriminatory behavior. C.4 Research and design plans for monitoring intergroup conflict and for responding to community conflicts and disruptions within the City of Dover.

COMPETENCY TRANSPARENCY AND ACCOUNTABILITY D. The Commission is committed to acting with a high degree of competency, transparency, and accountability both to the Dover City Council and to the community. Objectives D.1 Establish regular two-way communication between Council and the Commission to review and affirm the Commission’s Strategic Plan and activities regarding diversity, inclusion, and human relation issues that may be particularly critical or relevant within each City Council District. Each Council District representative will recommend individuals to serve on the Commission as vacancies occur. D.2 Improve community awareness of the Commission and provide a better understanding of its role through the use of a brochure, the media, and the internet. A link to Ordinance #2013-15 Sec. 58-36 Powers and Duties should be made available to the public on the DHRC web page. This will give citizens a clear idea of the Commission’s authority. D.3 Research and recommend to the City Council, the City Administration, and members of the Commission a program that provides greater understanding of diversity, inclusion, human relations issues and conflict management. This will strengthen skill in dealing with these issues. D.4 Provide due notice and access to the public by conducting all meetings in accordance with the Delaware Freedom of information Act (FOIA) and City of Dover procedures. D.5 Beyond the City’s Budget line, the Commission may identify and see funding from other sources to more effectively carry out its responsibilities.

ATTACHMENT #2 Dover Human Relations Commission Meeting of 10/17/2019 City of Dover Human Relations Commission Strategic Plan 2015-2018 City of Dover Human Relations Commission Strategic Plan 2019-2021 I. I INTRODUCTION The establishment, purpose, powers and duties of the City of Dover Human Relations Commission (hereinafter, “the Commission”) are provided for in Part II of the Dover, Delaware Code of Ordinances, Chapter 58-Human Relations, Article II Human Relations Commission. Broadly representative of racial, religious, gender, and ethnic groups residing in Dover, the nine volunteer members of the Commission are all residents of the City of Dover. They are appointed by the president of the Dover City Council, based upon recommendations from and subject to confirmation by the Council. The Commission beganhas begun a strategic planning process to better define its strategy, focus, and direction forover the next three years: 2015-2018. This has evolved into a revised Strategic Plan for the years 2019-2021. In developing the first phase of this phase of the planning process the Commission, based upon the first phase, has organized its three-year long- term strategic objectives around the components of its mission, and its commitment to competency, transparency, and public accountability and in accordance with the aforementioned Ordinance. II. MISSION The Commission is committedCommitted to a philosophy of inclusion, intergroup cooperation and fair treatment. It, the City of Dover Human Relations Commission works to ensure that the City of Dover has and utilizes policies, programs, ordinances, organizational practices, specialized resources and appropriately trained employees to support diversity i, inclusion,ii and cultural competency iii in its organization and services. ByAdditionally, by involving all segments of the community, the Commission promotes an understanding of and an appreciation of the benefits of diversity, inclusion, cultural competency, and positive intergroup relations among the City’s diverse residents. It also of 1

City of Dover Human Relations Commission Strategic Plan 2015-2018 varying backgrounds in the city; and, advocates for an environment of fairness and respect. The Commission works with the City Council, and the City Administration and other community organizations to enhance intergroupstrengthen inter-group relationships, and to eliminate discrimination,; and, to anticipate, prepare for and resolve incidents of intergroup conflicts and disputes within the city. III. VISION The Commission’s vision is a city whose government, organizations, groups, and individual citizens value diversity, inclusion, respect, and trust. IV. LONG-TERM OBJECTIVES Mission Componentcomponent: A. Work to insureensure that the City of Dover has and utilizes policies, programs, ordinances, organizational practices, specialized resources and appropriately trained employees to support diversity, inclusiveness, and cultural competency in its organizationsorganization and services. Long-term Objectives A.1 Promote and develop an environment of fairness and respect among its citizens. A.2 Develop ways to measure and monitor community relations, particularly those that are sources of intergroup conflict. using an “intake form.” A.3 Involve all segments of the community in understanding and appreciating the benefits of positive intergroup relations. A.4 Research a range of programs and services that will help its residents and neighborhoods prevent and/or resolve issues of human relations. A.5 Research ways of anticipating, preparing for, and relieving tensions arising from intergroup conflict. 2

City of Dover Human Relations Commission Strategic Plan 2015-2018 A.6 Build a strongA.1 In cooperation with the City of Dover Manager and its Human Resources Department evaluate the current “state and climate of diversity and inclusion” and cultural competency within Dover’s government organization, services and vendor relationships; and, make recommendations to the City Manager and the Dover City Council which identify policies and best organizational practices which support diversity, inclusion and cultural competency within city government, its services; and, vendor relationships. A.2 Building on its partnership with the Dover Police Department to, identify additional human relations approaches and lessons that can be integrated into the Dover Police Department’s ongoing Community Relations strategy. B. Promote equal opportunity and prevent discrimination by advocating for Mission Component: B. By involving all segments of the community, the Commission promotes an understanding, for an and appreciation of the benefits of diversity, for inclusion, and for positive intergroup relations among residents to encourage of varying backgrounds in the city; and, advocates for an environment of fairness and respect. Long-term Objectives: B.1 Assess how the community of Dover is organized and identify organizations, churches, fraternities, sororities, and other organizations with whom the DHRC should establish relationships.partnerships; and, to enter into agreements with these organizations to more effectively carry out its mission. B.2 Provide a report to the DHRC Chair to be incorporated into the Chair’s Annual Report to the Dover City Council to includeand to the public which analyzes the current “state and climate of diversity and inclusion” and cultural competency within the Dover communities.community and makes recommendations for programs, policies and practices that support diversity, inclusion and cultural competency. B.3 Identify, support, and participate in and create programs and events within the Citycity of Dover which celebrate its diversity andor promote greater understanding of the issues, concerns, and needs of our diverse population. 3

City of Dover Human Relations Commission Strategic Plan 2015-2018 (e.g., the African American and Hispanic Festivals and the Dover Public Library’s Created Equal Project) B.4 Create and implement an external education process and program that provides the pubic with a better understanding of diversity, inclusion; and, human relations issues; and, conflict management; and, that develops skills in effectively fostering greater understanding, inclusion and fairness in the city. Mission Component C. Work in partnership with members of Works with the City Council and the City Administration to collaborate with and other community organizations to strengthen intergroupinter-group relationships and to eliminate discrimination; and, to anticipate, prepare for and resolve incidents of intergroup conflicts and disputes within the city. Long-term Objectives: C.1 Develop a means such as an intake form, written complaint or a verbal complaint in order to DdetermineDefine when a diversity, inclusion-, and--/or -a human relationrelations issue iv exists, and establishspecify the types of these issues that will be accepted by the Commission; and, identify and implement a process for receiving and responding to complaints and takesuch issues by taking action to resolvecorrect or improve the situation. C.2 Develop a procedure an understanding with the State Human Relations Commission tothat will delineate the roles and responsibilitiesprocedures of the two Commissions in order to resolve the solution of alleged discrimination complaints. Determine which complaints fall within the jurisdiction of either the State or City Human Relations Commission. and identify and maintain specific ways the two Commissions will work together. C.3 Review the City of Dover’s Code of Ordinances and make recommendations to the Dover City Council that will improve the city’s effortefforts to eliminate discriminatory behavior. 4

City of Dover Human Relations Commission Strategic Plan 2015-2018 C.4 Research and designC.4 In cooperation and partnership with city officials, law enforcement, clergy, community organizations and public and private mediation services, assist in developing plans for monitoring sources of intergroup conflict and for responding to and managing community conflicts and disruptions within the City of Dover.in Dover; and, participate in managing community conflicts in accordance with these plans. COMPETENCY TRANSPARENCY ANDand ACCOUNTABILITY D. The Commission is committed to acting with a high degree of competency, and transparency, and accountability both to the Dover City Council and to the community. Long-term Objectives D.1 Establish regular two-way communication between Council and the Commission Regularly provide an update on the Commission’s activities, progress and accomplishments to the Dover City Council; and, provide opportunities for the Council to review and affirm the Commission’s Strategic Plan and activities regarding, including a process which encourages Council members to identify specific diversity, inclusion, and human relationrelations issues that may be particularly critical or relevant within each City Council District. Each Council District representative will recommend individuals to serve on the Commission as vacancies occur. D.2 Improve community awareness of the Commission and provide a better understanding of its role through the use of a brochure, the media, and the internet. A link to Ordinance #2013-15Dover, Delaware Code of Ordinances, Chapter 58 - Human Relations, Article II. - Sec. 58-36 Powers and Duties should be made available to the public on the DHRCby developing, implementing; and, maintaining a comprehensive communications plan which creates a process for routine communications to the community, including supporting policies and procedures for managing communications and for using supporting tools, such as, a web page. This will give citizens a clear idea of the Commission’s authority-based hub of information and resources. D.3 ResearchCreate and recommend toimplement an internal education process and program that provides the Dover City Council, the City Administration, and the members of the Commission a program that provides with a better understanding of diversity, inclusion; and, human relations issues; and, conflict management; and, 5

City of Dover Human Relations Commission Strategic Plan 2015-2018 that strengthens their skills in effectively fostering greater understanding of diversity, inclusion, human relations issues and conflict management. This will strengthen skillfairness in dealing with these issues.the city. D.4 Provide due notice and access to the public by conducting all meetings in accordance with the Delaware Freedom of informationInformation Act (FOIA) and City of Dover procedures. D.5 Beyond the City’s Budget line, the Commission may identifyIdentify and seekseek funding from other sourcesgovernmental, philanthropic or private organizations to more effectively carry out its responsibilities. V. IMPLEMENTATION AND ORGANIZATIONAL STRUCTURE Once the Commission adopts these proposed long-term strategic objectives the Commission will develop and implement specific work plans for each long-term strategic objective within the assigned year or years. These work plans will include short-term goals/priorities and /initiatives. with specific performance measures and action items to be accomplished within shorter time periods. The Dover Code of Ordinances centralizes decision making at the Commission level. However, it is suggested that a functional committee structure be utilized to move these long-term strategic objections into actual performance. Each of these Committees shall consist of at least three members of the DHRC and may include outside advisors, citizens, and City staff members to more effectively develop and execute the work plans. Individual Commissioners may serve on one or more Committees. These functional Committees are advisory, not decision-making. They are transparent and accountable to the Commission and the community at large. They will meet on a regular basis to develop, implement and monitor work plans for the specific long-term strategic objectives assigned to the committee. Their work plans will be presented to and adopted by the full Commission prior to implementation. The Commission may assign one or more long term strategic objectives to the Commission “acting as a whole”. 6

City of Dover Human Relations Commission Strategic Plan 2015-2018 Additionally, in In order to respond to an emergent human relations issue that may not be identified in this plan, the Commission may from time to time create an additional functional committee. Such committees are intended to convene, and make recommendations for action to the full Commission; and, then disband when they are no longer relevant or needed. Based on the set of proposed long-term objectives identified in this strategic plan, it is suggested that the following functional committees be established: Government Policy, Programs, and Practices Committee—to develop, implement and monitor work plans for Objectives A.1, A.2, C-3 and C.4 Community Engagement Committee—to develop, implement and monitor work plans for Objectives: B.1, B.2 and B.3. Education Committee—to develop and implement plans for Objectives: B.4, D.3. Communications Committee—to develop, implement and monitor work plans for Objectives D.1, and D.2. The Commission as a “whole” to develop implement and monitor work plans for Objectives: C.1, C.2, D.4 and D.5. Actions History 10/13/2014 - Approved by City Council 09/23/2014 - Introduced at Dover Human Relations Commission 09/08/2014 - Draft prepared by Eugene B. Ruane, City of Dover Human Relations Commissioner i It is critical that the Commission agree on a definition of diversity. Howard J. Ross, one of the nation’s recognized leaders on diversity and organizational change notes that “diversity has generally represented an acceptance of difference, a lack of discrimination due to difference, and a presence of different kinds of people in organizations”. However, he argues that in this narrow view, diversity “has been related to as a means to erase or fix problems” rather than as a “way to create a new future vision”. The focus of this limited understanding is “the level of challenges (or “illness”)” that some people face: “bias, discrimination, lack of access, oppression, physical and emotional violence, and soon.” The response was then on “passing laws and then instituting compliance measures to make it illegal to continue these practices.” The goal was to “create a state of social diversity, where people were not denied their rights, were more appropriately represented in organizations, and were not actively discriminated against.” He calls this approach “the health-care metaphor” focused on efforts to “create organizations in which people are no longer “sick”. (Howard J. Ross, ReInventing Diversity Transforming 7

City of Dover Human Relations Commission Strategic Plan 2015-2018 Organizational Community to Strengthen People, Purpose, and Performance ( Lanham, Maryland : Rowman & Littlefield Publishers, Inc. 2011, page 33) Mr. Ross promotes a broader understanding that goes beyond simply prohibiting discrimination and getting people in the door. He states that a diversity focus or program “means creating opportunities for people to be a part of the fundamental fabric of the way the organization functions---decision-making, responsibility, leadership—and then creating organizations that are culturally competent, culturally intelligent, and culturally flexible.” We have to “really develop a sense of inclusion” and “a certain level of competence in understanding the needs of various people we are working with and serving”. This requires a “systematic approach to incorporating an awareness of diversity and skills related to diversity into everything an organization does.” ( Ibid. 34) (Author’s Comment: A brief internet search of diversity programs has revealed that many organizations have adopted the broader approach that Mr. Ross has formulated. These programs reframe the conversation to focus on fair treatment and respect, and away from discrimination and “protected classes”. An example from CUNY Queensborough Community College in New York City is attached. See: Definition for Diversity in Exhibit 1.) ii Inclusion “is not simply a function of how fully involved people are in the structures of their organizations and societies”. It is “a function of connection”. “It is the ability of people to feel integrated into the cultural dynamics, leadership, and decision-making structures of the organization”. (Ibid., 38) Cultural competency is “the organizational ability to have and utilize the policies, appropriately trained and skilled iii employees, and specialized resources to systematically anticipate, recognize, and respond to the varying expectations (language, cultural, and religious) of customers, clients, patients, and co-workers of diverse backgrounds.” It requires a certain amount of “cultural intelligence” in that “people need to have knowledge of both distinctions of culture and of the specific traits of different cultures”. It requires a certain amount of “cultural humility “in that we need to be able to recognize that our cultural models may simply be different from , rather than better than, those of other people.” And, “people also require a degree of “cultural flexibility” “to facilitate interaction with others on their own terms.” (Ibid. 38) Queensborough Community College in New York has included a description of when “a diversity issue exists” in its iv Definition for Diversity. See Exhibit 1.) 8

COUNCIL COMMITTEE OF THE WHOLE The Council Committee of the Whole met on October 29, 2019 at 6:03 p.m., with Councilman Slavin presiding in the absence of Council President Hare. Members of Council present were Mr. Anderson (arrived at 6:09 p.m.), Mr. Sudler, Mr. Neil, Mr. Cole (departed at 6:38 p.m. and returned at 6:41 p.m.), Mr. Polce (arrived at 6:35 p.m.), and Mr. Taylor. Mr. Lindell and Mr. Hare were absent. Mayor Christiansen was also present. Civilian members present for their Committee meetings were Mr. Garfinkel (Safety Advisory and Transportation), Mrs. Doyle and Mrs. Haass (Utility), and Mr. Contant and Mr. Shevock (Legislative, Finance, and Administration). Mr. Shelton was absent. SAFETY ADVISORY AND TRANSPORTATION COMMITTEE The Safety Advisory and Transportation Committee met with Chairman Taylor presiding. Adoption of Agenda Mr. Neil moved for adoption of the agenda, seconded by Mr. Garfinkel and unanimously carried. Six Month Review of St. Francis as the City's Emergency Medical Services (EMS) Provider Mr. Joe Leonetti, Senior Director of Operations for Support Services; Mr. Scott Bundek, Chief of EMS; Mr. Mike O’Connor, Captain of the Dover Division; and Mr. Dan Senate, President and CEO of Saint Francis, were present and reviewed a presentation entitled “Saint Francis EMS 6 Month Report to City Council - Dover Division” (Attachment #1). Mr. Neil asked how many calls they normally respond to annually outside of the City of Dover. Responding, Mr. Bundek advised that there had been four instances that he could think of within the last six months. Mr. Sudler, noting the additional 180 hours of training, asked how many hours were spent on cultural diversity, communication, or sensitivity training. Mr. Bundek stated that they have communication as part of the actual curriculum and sensitivity toward the patients; however, it was not necessarily diversity training. He advised that they were working with Trinity Health Mid-Atlantic on a diversity and inclusion plan. Mr. Sudler asked what concerns or suggestions they may have heard from constituents through their outreach within the community. Mr. Bundek responded that they started working with Luther Towers residents weekly to check blood pressure and perform diabetic screening. He stated that it was such a good community outreach that they have extended it to Luther Village and they would like to include some of the community centers. Mr. Anderson requested an update on the status of the new West Side EMS station. Responding, Mr. Bundek advised that Kent County Levy Court is building a new facility for the paramedic service and St. Francis has discussed with Kent County the possibility of locating one of their units or collocating a unit with them at that facility when it is constructed. He stated that it was his understanding that the building has been designed and that they are just waiting for site plan approvals to move forward. Mr. Garfinkel asked if they were still experiencing unusual or problematic wait times at Bayhealth. Mr. Bundek advised that they worked with the emergency department staff on that issue and they have been able to reduce the amount of time that the ambulance is out of service waiting for a bed. He noted that their

COUNCIL COMMITTEE OF THE WHOLE MEETING OF OCTOBER 29, 2019 PAGE 2 average turnaround time for August was 13 minutes and 26 seconds and for September it was 15 minutes and 17 seconds. Mr. Bundek stated that their goal was to be less than 20 minutes and they are well below that. He advised that they have a very good relationship with the emergency department director and they keep those lines of communication open. Mr. Taylor asked which training academy St. Francis uses when they are not running their own. Mr. Bundek advised that prior to starting their field training program, new hires would be paired with a field training officer and they would spend between 8 and 12 weeks riding with a senior EMT. He also advised that they have several instructors who are certified through the Delaware State Fire School that can provide the EMS curriculum directly to their staff and they run monthly training as well as individual specialty classes. Mr. Neil moved for adjournment of the Safety Advisory and Transportation Committee meeting, seconded by Mr. Garfinkel and unanimously carried. Meeting adjourned at 6:45 p.m. UTILITY COMMITTEE The Utility Committee met with Chairman Cole presiding. Adoption of Agenda Mr. Neil moved for adoption of the agenda, seconded by Mr. Anderson and unanimously carried. Waiver for Annexation Requirement 1140-1290 South Bay Road - Water Service Request Mrs. Sharon Duca, Director of Public Works, reviewed the background and analysis regarding the Waiver for Annexation Requirement 1140-1290 South Bay Road - Water Service Request. Staff recommended waiving the annexation requirement of 1140-1290 South Bay Road in order to receive water service from the City of Dover. Mayor Christiansen clarified that the contamination was a result of the aqueous film forming foam (AFFF) that was used by Dover Air Force base fire department, not the Dover fire department. Mr. Neil suggested extending an invitation for the properties to apply for annexation, noting the reduced water and electric rates. Mrs. Donna Mitchell, City Manager, advised that they could be invited to annex once this project was completed; however, sewer was not available nearby and it would be cost prohibitive to try to extend it to those properties. Responding to Mr. Anderson, Mrs. Mitchell stated that the water is on the other side of the highway and they would have to go under the highway to get water to these properties. She advised that it was her understanding that Dover Air Force Base would be paying for the project and Staff was pro-actively asking for the waiver to prepare for the base to move forward. Mr. Polce noted that Dover Air Force Base is designated as a super fund site and the federal government would be responsible for the remediation costs. Mayor Christiansen advised that the federal government

COUNCIL COMMITTEE OF THE WHOLE MEETING OF OCTOBER 29, 2019 PAGE 3 has paid for these projects for other bases in similar situations and he did not think that Dover taxpayers would be impacted. Responding to Mr. Anderson, Mrs. Mitchell stated that she was not asking for a project, only the waiver of the annexation requirement in case the base needs to move forward quickly. Mr. Neil moved to recommend approval of Staff’s recommendation to waive the annexation requirement of 1140-1290 South Bay Road in order to receive water service from the City of Dover. The motion was seconded by Mr. Sudler and unanimously carried. Water/Wastewater Rate Study Results and Recommendations Mr. Jason Lyon, Assistant Public Works Director, reviewed the background and analysis for the Water/Wastewater Rate Study Results and Recommendations. Mr. Eric Callocchia, Executive Consultant, and Mr. Nicholas Short, Analyst, with NewGen Strategies & Solutions reviewed a presentation on the Water/Wastewater Rate Study Results and Recommendations. Mr. Anderson expressed concern with the flat rate doubling instead of keeping it stable and asked what the revenue differences were. Responding, Mr. Callocchia stated that the revenue difference was zero because they designed the rate structures to raise the same amount of revenue. He noted that the logic was twofold. First, there is an incentive to conserve water under this rate structure, adding that the tier cutoff of 6,100 is the City’s much larger customers that are using millions of gallons a year. Mr. Callocchia advised that they get a pricing signal from that tiered structure that if they cut their use a little bit they can save some money. Mr. Callocchia advised that the second part is that the City’s system is built for peak demands on the water side and there needs to be peak capacity available mostly on the residential side in the morning when people are waking up and in the evening when people are going to sleep or showering. He noted that on the commercial side some of the industrial users use a whole lot of water during the day and the system needs to meet that peak demand through the size of the pipes supporting those large customers. Mr. Callocchia stated that the City had built a water tank to support a specific customer, so the City now owns and maintains that infrastructure because of those larger users. He noted that there is both a pricing signal to conserve for those customers and there is a pricing signal that they are costing this system a certain amount of money and the City wants to, if not directly allocate that, account for that cost allocation in the rate structure. Recalling the Inflow and Infiltration (I & I) issue approximately 15 years ago which resulted in a concerted plan to move forward, Mr. Slavin asked if there had been any improvements to lowering the percentage, what the current percentage was, and what the delta was between what the City bills and what the City gets billed for wastewater. Responding, Mrs. Mitchell advised that the City is transmitting more water and sewer to the County than is being billed to the customer. She noted that the difference between the bill and what is collected from the customers is what the I & I was intended to cover, and it did when it was first started; however, rainy seasons resulted in a deficit. Responding to Mr. Slavin, Mrs. Mitchell advised that they smoke tested the system to see where illegal connections were. She also noted that they have tried to put $1M a year from that I & I in the Capital Improvement Plan (CIP); however, one of the pitfalls is that whenever there is an emergency repair or

COUNCIL COMMITTEE OF THE WHOLE MEETING OF OCTOBER 29, 2019 PAGE 4 something breaks, the funds for the repairs are taken from the I & I or from water quality because the rest of the money is dedicated to specific projects and the money is not always there for the capital needs. Mr. Slavin asked what the current percentage was between what we bill and what we get billed for. Mrs. Mitchell advised that she did not know the current percentage but would e-mail it to all members of Council. Mr. Slavin also asked Mrs. Mitchell to provide what that trend looks like over the last three or four years, if the data is available. (City Clerk’s Office Note: Mrs. Mitchell responded with the following information: In FY18 the Kent County Treatment Fees from our Customers totaled $2,813,867 or 71% of the Kent County Charges for Treatment of $3,985,933 which is a shortfall of $1,172,066. In FY19 the Kent County Treatment Fees from our customers totaled $2,902,852 or 60% of the Kent County Charges for Treatment of $4,816,650 which is a shortfall of $1,913,798. Please note, the Treatment Fees are billed to our customers based on their water usage, not what is transferred to Kent County for treatment. Kent County bills us on what is transferred, which includes stormwater getting into the sewer mains. The I & I Surcharge we implemented in 2011 is meant to cover this gap plus the CIP budget. It came in at about $1.8 million in revenue for both years. However, depending on budget availability, we attempt to budget approximately $1 million for I & I projects each year. In FY18 the $1.8 million of receipts was not sufficient to cover the shortfall plus the project budget, the same goes for FY19. This gap is weather dependent and would not be this big during dry years.) Mr. Slavin stated that he thought the presentation addressed two things that are at the root cause of this issue. One is deferred maintenance and how during leaner economic times we just stall a lot of typical maintenance projects to the system and now that bill has come due and it needs to be addressed. The other is that the model puts them in alignment with their thinking that services should pay for themselves. Mr. Slavin stated that the model would be utility based rather than tax based because they are not getting enough money to cover these costs on the utility side and they are taking it out of the tax side. He reminded members that a large portion of the City is untaxed and shifting these costs to utility based will help to address the issue. Mr. Slavin stated that the third cause is that they did make some concessions to Calpine when they came online and they are obviously one of the biggest users of water in the city. Responding to Mr. Slavin, Mrs. Mitchell advised that Calpine does not receive a discounted rate. Mr. Neil expressed concern with the rates and asked if the flat rate could be raised in increments of fifty cents over time while holding the cost of water at $3 per thousand gallons. He thought the increase would have a psychological effect because they have raised the rates and implemented a lodging tax. Mrs. Mitchell recommended against incrementally increasing the flat rate. She noted that they recently increased the flat rate for electric to help cover those fixed costs because those fixed costs are always going to be there and she suggested the same for water and sewer. Mrs. Mitchell advised that she was working on a power cost adjustment (PCA) credit for electric to smooth this out for the customers. She noted that she has recommended deferring setting the rates until January so that she can finalize the PCA, as well as obtain public input. Mrs. Mitchell advised that the power savings was $3.3M last year, in addition to the rate stabilization reserve savings from last year. She noted that the County’s rate increase was 23%, not 10%, so their costs were going up the same ratio and it validated where this rate increase should be if they are using their costs of service and the City is using its cost of service. Mrs. Mitchell noted that she would like to come back in

COUNCIL COMMITTEE OF THE WHOLE MEETING OF OCTOBER 29, 2019 PAGE 5 January with a full presentation of the rates with a PCA credit and an example of what the total utility bill will look like for the customer. Referring to slide nine and the fund balance, Mr. Polce asked if those numbers were aggregated by the assumption of the $22.8M that they set aside over the next five fiscal years for spending. Mr. Callocchia stated that it was and that it assumes the increased expenditures with no increase in revenues. Responding to Mr. Polce, Mrs. Mitchell stated that the goal in the capital plan is $22.8M in allocations in the next five fiscal years. She noted that it would have to be split up because some of it is being funded through impact fee reserves in the current plan, some of it is being financed, and some of it is cash. The million dollars set aside each year for I & I and water quality is actually cash money that is funded every year for developing and bidding projects. Mrs. Mitchell advised that the cost of projects that are engineered and designed are embedded. If the costs are substantial they will be financed through the State Revolving Fund Loan. Mr. Slavin moved to recommend authorizing the City Manager to bring forward the revised rates to City Council for approval in January 2020, as recommended by staff. The motion was seconded by Mr. Sudler. Referring to the regional comparisons, Mr. Anderson asked if there was a reason that Tidewater was not included. Mr. Callocchia stated that private companies were not included because they do not have the same requirements, they bill at a different structure, and they are for profit and they wanted to compare apples to apples. Mr. Anderson requested that the Tidewater information be provided. Mr. Anderson concurred with Mr. Neil about phasing the increases because the flat rate increase, together with the property tax increases, would be upsetting to seniors in particular. Mr. Slavin stated that it was reckless to hint that they were being reckless in paying for needed improvements to an infrastructure system. Mr. Short stated that the financial model is dynamic and very, very detailed and they would be able to provide a phase in over three or five years. Mr. Anderson stated that he would like to see how it would work and noted that he definitely believes that they need to pay for the infrastructure. The only question he had was what is the best way to achieve that and he was not sure that an immediate flat rate increase is the best way, particularly with the tax increases. The motion to recommend authorizing the City Manager to bring forward the revised rates to City Council for approval in January 2020, as recommended by staff, was unanimously carried. Mr. Neil moved for adjournment of the Utility Committee meeting, seconded by Mrs. Haass and unanimously carried. Meeting adjourned at 7:42 p.m. LEGISLATIVE, FINANCE, AND ADMINISTRATION COMMITTEE The Legislative, Finance, and Administration Committee met with Councilman Slavin presiding in the absence of Chairman Lindell.

COUNCIL COMMITTEE OF THE WHOLE MEETING OF OCTOBER 29, 2019 PAGE 6 Adoption of Agenda Mr. Sudler moved for adoption of the agenda, seconded by Mr. Neil and unanimously carried. Authorization to Purchase - Replacement of 1997 Pierce Rescue Mrs. Donna Mitchell, City Manager, reviewed the background and analysis for Authorization to Purchase - Replacement of 1997 Pierce Rescue. Mr. Slavin asked if the City only buys Pierce trucks. Responding, Fire Chief Ronald Rhodes advised that bids were sent to Pierce, E-One, and Seagrave and Pierce was the only company that returned a bid. Recalling a previous purchase, Mr. Slavin asked if it was because the specifications that were issued were only for a Pierce truck. Chief Rhodes responded that the specifications were generic with just minimum classifications. Mr. Slavin recalled that when they received only one bidder previously, it was because the specific items on the truck were only manufactured by Pierce. Responding to Mr. Slavin, Mrs. Mitchell concurred and noted that they also had a bid protest as a result of that. Chief Rhodes advised that anyone could have bid this truck. He noted that they did request compartments to be a certain size to fit certain equipment. Responding to Mr. Slavin, Chief Rhodes speculated that it may be because Robbins Hose Company is a Pierce house. Mayor Christiansen stated that Dover’s equipment is standardized and that this was a legitimate bid and the other companies chose not to bid. Responding to Mr. Polce, Chief Rhodes stated that the old Pierce Rescue would be put out on bid for sale and the revenues from the sale would go toward new hose air packs and equipping the truck. Mr. Polce requested further information about the financing. Mrs. Mitchell advised that the City will issue a letter of request for quotes from the local banks for interest rates and they will select the lowest rate to finance the truck. Mr. Taylor asked if there was really a need for a $755,000 truck right now, especially with the proposed water rate increase and a tax rate increase. Chief Rhodes advised that the last new piece of apparatus they bought was in 2011 and their fleet is getting very old. He noted that they were on a 15-year replacement plan and the equipment is going on 20 years old. Chief Rhodes stated that his maintenance costs to keep the fleet running was approximately $90,000 and is probably over $100,000 now. Chief Rhodes explained that they are moving away from specialized equipment and eventually they will be able to decrease their fleet. Mr. Sudler moved to recommend approval of the purchase of the 2020 Pierce Rescue/Pumper, as recommended by Staff. The motion was seconded by Mr. Neil. Mr. Contant, noting the 15-year replacement plan, asked what the life expectancy of this truck was. Chief Rhodes advised that most of their apparatus is 15 to 20 years old and they are at almost 1,200 fire calls to date for this year. Mr. Slavin asked if the City ever asks for a best and final offer from any of the bidders. Responding, Mrs. Mitchell advised that they do not because it is usually sealed bids. Mr. Slavin requested a review of the purchasing policy in the future.

COUNCIL COMMITTEE OF THE WHOLE MEETING OF OCTOBER 29, 2019 PAGE 7 The motion to recommend approval of the purchase of the 2020 Pierce Rescue/Pumper, as recommended by Staff, was unanimously carried. Mr. Slavin suggested looking at how equipment purchases are presented in the budget documents, noting that citing the dollar amounts budgeted next to the specific equipment tips the City’s hand to bidders. He thought that there may be a way to do it where they can maintain transparency without showing exactly what they are willing to pay for each piece of equipment in advance. Amendment to Kent Economic Partnership Service Agreement Mrs. Donna Mitchell, City Manager, reviewed the background and analysis for the Amendment to the Kent Economic Partnership Service Agreement. Staff recommended amending the current agreement to amend Article V. Duration and Extension to provide for an annual renewal with the approval of each fiscal year’s budget. Mr. Neil moved to recommend approval of Staff's recommendation, seconded by Mr. Shevock and carried with Mr. Anderson abstaining. Mr. Neil moved for adjournment of the Legislative, Finance, and Administration Committee meeting, seconded by Mr. Shevock and unanimously carried. Meeting adjourned at 8:00 p.m. Mr. Neil moved for adjournment of the Council Committee of the Whole meeting. The motion was seconded by Mr. Taylor and unanimously carried. Meeting adjourned at 8:00 p.m. Timothy A. Slavin Acting Chair TAS/TM/jt S:\AGENDAS-MINUTES-PACKETS-PRESENTATIONS-ATT&EXH\Committee-Minutes\2019\10-29-2019 CCW Minutes - Final.wpd Attachments Attachment #1 - Presentation entitled “Saint Francis EMS 6 Month Report to City Council - Dover Division”

ATTACHMENT #1 Council Committee of the Whole Meeting of 10/29/2019 4~ ,, Trinity Health Mid-Atlantic Saint Francis Healthcare Saint Francis EMS 6 Month Report to City Council EMS DOVER DIVISION ~k '' Trinity Health Mid-Atlantic

Executive Summary • Saint Francis awarded Dover EMS contract in January 2019 • April 1st the official start date of new EMS service in Dover • 75 days to order 2 new ambulances and take delivery of them before the April 1st start date • Held a job fair in January to hire 25 EMT’s from the Dover area • Held the 1st Saint Francis EMS Academy which started in February • Ongoing training, other agency collaboration and community outreach • Monthly meetings with the Emergency Manager, City manager and the asst. City Manager ©2018 Trinity Health 2

Dover EMS Academy • Conducted a Job Fair at the Little Creek Fire Co.. • 25 applicants were selected • EMT’s were put through a 5 week EMS Academy • EMT’s then completed a Field Training Evaluation • A graduation was held for the new Saint Francis EMS Dover Division EMT’s ©2018 Trinity Health 3

Dover EMS Academy Candidates received an additional 180 hours (base EMT course is 120 hours) in instruction by the Education Division which consists of Paramedics and Senior FTO’s. They also receive NAEMT Certifications in EMS Safety, Prehospital Trauma Life Support and Tactical Combat Causality Care. ©2018 Trinity Health 4

Above and Beyond RFP #19-0001CM (amended) requested two (2) 24/7 BLS units, seven (7) days a week. St. Francis Healthcare EMS has provided two (2) 24/7 BLS units as well as a 12 hour “power unit” from the hours of 9:00 am to 9:00 pm. This increase in manpower has greatly reduced the dependency on outside agencies to cover run volume. This means the citizens of Dover are getting faster service in their time of need. ©2018 Trinity Health 5

Run Data Time Frame Total Call for service Outside Agency Dispatches Outside Agency Transports Apr 2018 - Sep 2018 4,236 986 599 Apr 2019 - Sep 2019 5,244 310 145 Same six month time period saw in increase of 8% total run volume Outside Agency Dispatches went from 23.2% to 5.9%. A reduction of 17.3% Outside Transports went from 14.2% to 2.7%. A reduction of 11.7% D63 (spare BLS truck) was stood up by Administrative Staff on 69 occasions over the last six months, thus reducing the dependency on outside agencies. ©2018 Trinity Health 6

Delaware General Assembly Response Time Compliance (Baseline is meeting 90% compliance) 100 95 90 85 80 75 97.4 96.7 97.8 96.1 97.2 97.2 70 65 60 55 50 April May June July August September •Actual % I 97.4 + 96.7 97.8 96.1 97.2 97.2 The data set numbers noted above represent the average percentage of calls dispatched to this unit where the responding unit arrived on scene within the allotted response time limits. This is an average of all EMD Acuity Levels. ©2018 Trinity Health 7

Run Time Compliance Breakdown by EMD 1800 1564 1549 1600 1370 1400 1323 1354 1280 1200 960 918 1000 Total by EMD 800 Within Response Time 600 400 200 75 72 40 40 0 "A" EMD "B" EMD "C" EMD "D" EMD "E" EMD "O" EMD Response Time Criteria Alpha Within 18 Minutes 90% of the Time Bravo Within 12 Minutes 90% of the Time Charlie Within 12 Minutes 90% of the Time Delta Within 10 Minutes 90% of the Time Echo Within 10 Minutes 90% of the Time Omega Within 18 Minutes 90% of the Time ©2018 Trinity Health 8

Run Time Compliance Breakdown by EMD 100 100 99.04 99 98 97 96.57 96 96 95.63 95 94.53 94 93 92 91 90 "A" EMD "B" EMD "C" EMD "D" EMD "E" EMD "O" EMD Response Time Criteria Alpha Within 18 Minutes 90% of the Time Bravo Within 12 Minutes 90% of the Time Charlie Within 12 Minutes 90% of the Time Delta Within 10 Minutes 90% of the Time Echo Within 10 Minutes 90% of the Time Omega Within 18 Minutes 90% of the Time ©2018 Trinity Health 9

Agency Assistance • Smyrna American Legion Ambulance – Covered for them after an infant CPR • Dover Police – Active Shooter Training • Dover Police – Volunteered units to assist in search for missing child ©2018 Trinity Health 10

Government Interaction Federal, State and Local EMS on the Hill 4th of July Fireworks Nat’l Night Out ©2018 Trinity Health 11

Education Division STB Instruction for State Legislators PHTLS at State EMS Conference ©2018 Trinity Health 12

Community Outreach National Night Out Display ©2018 Trinity Health 13

Community Outreach at National Night Out ©2018 Trinity Health 14

Community Outreach at Dover High School Block Party ©2018 Trinity Health 15

Community Outreach EMS Standby at the Mayor’s Silver Lake Canoe Regatta ©2018 Trinity Health 16

Community Outreach Fourth of July Fireworks EMS Standby ©2018 Trinity Health 17

NASCAR EMS Standby ©2018 Trinity Health 18

Dover Air Force Base Thunder Over Dover EMS Standby ©2018 Trinity Health 19

Comicon Event EMS Standby ©2018 Trinity Health 20

Introducing WILLOW Willow is a specialty trained Emotional Support dog who can sense stress, sadness, depression and fear in people. Willow is part of our Critical Incident Stress Management Team. ©2018 Trinity Health 21

Always On the Job ©2018 Trinity Health 22

Agency Assistance • Dover Fire Department EMS Training • Fire Scene Rehabilitation ©2018 Trinity Health 23

Community Compassion Chief Bundek responded to a call at the Burlington Coat Factory for a seizure. The 4 year old daughter was very upset and did not want to leave her mother. Chief Bundek assured the little girl that she could ride in the ambulance with her mother. The upset little girl told Chief Bundek that her mother was bringing her there to get a toy. Chief Bundek took the little girl by the hand and bought her a toy before they left. The Saint Francis Way ©2018 Trinity Health 24

We look forward in partnership in keeping our community safe. ------- ~~ ,, Trinity Health ISaint Francis Mid-Atlantic Healthcare ©2018 Trinity Health 25

Monthly Report September 2019 Office of City Assessor

ASSESSOR’S REPORT r---,:~~~~~~~~~~~~~~~~~~~~~~~~~.::.-- ,--,..--_-_-__-_-_-_-_-_---------------~~~~~~~~~------, Number of Deeds Stamped for 35 I the Month of Sept. 2018/2019 32 35 I I Transfer Tax Dollar Amount for the Month of Sept. 2018/2019 $100 $79 $71 I Thousands 30 24 25 19 $42 20 15 14 $50 $26 15 10 5 0 3 3 4 0 • 2018 • 2019 $0 - $1 $0 $3 $0 • 2018 • 2019 First Time Buyer for the Month Sept. 2018/2019 Realty Property of Sept. 2018/2019 Sales in Dollars Received Prior to Recording 35 35 40 $8 $6 $6 $5 30 24 • Res. Non‐First 1• I 1 Millions 19 $6 $3 Time Buyers $4 $2 $2 $0 20 $2 $0 • Res. First Time • 2018 $0 10 Buyers • 2019 0 2018 2019 Major Updates July ‐ 19 Aug‐ 19 Sept ‐ 19 Assessment Change ‐$722,000 $2,886,200 $2,742,500 Residential Sales Ratio Report Sales in Study Total Assessed Total Sale Price Ratio PRD Value 30 $5,089,200 $6,163,250 0.83 1.02 1

ASSESSOR’S REPORT Ratio – Assessed Value divided by Sale Price. PRD – Mean – A PRD above 1.03 tends to indicate assessment regressivity – high valued properties are under appraised relative to low valued properties. A PRD below .98 tends to indicate assessment progressivity – high valued properties are relatively over appraised. Points of Interest Scanning & Filing ‐ All new deeds are being scanned and attached to the CAMA software for easy retrieval. ‐ All appeal documents and correspondence are being scanned and attached to the CAMA software for easy retrieval. ‐ All old property record cards are being scanned and indexed into Fortis. 2020 Revaluation ‐ Tyler Technologies is reviewing the Income and Expense Reports for Commercial Properties, which had been mailed out in September. ‐ The Assessor’s office is reviewing Data Mailers, which had been mailed out in September to all the residential properties within the City of Dover. 2

OCT 15, 2019 CITY OF DOVER PAGE: 1 11:40 AM SALES RATIO REPORT CA324 PARID NBHD LUC ADDRESS UNITS STYLE YRBLT STORIES SFLA GRADE CDU TOTAL APPR SALE DT PRICE ASR ED05-066.12-01-14.00 3 R10 17 MEDINAH CT 1 3 1983 1 2269 B+ AV 257,400 30-SEP-19 425,000 ED05-066.12-02-15.00 3 R10 212 PORTMARNOCK CT 1 5 2005 2 3381 A AV 379,100 13-SEP-19 419,000 ED05-067.14-02-53.00 2 R10 25 FOREST CREEK DR 1 13 1974 2 1273 C- AV 80,200 09-SEP-19 127,000 ED05-067.15-02-30.00 2 R10 227 N ANN AVE 1 16 1990 1 1578 C- AV 121,900 10-SEP-19 189,900 ED05-067.15-02-59.00 2 R10 123 ALONZO DR 1 16 1991 1 1580 C- AV 124,000 04-SEP-19 95,000 ED05-067.15-04-53.00 10 R10 872 SCHOOLHOUSE LN 1 16 1967 1 1914 C AV 160,100 30-SEP-19 188,500 ED05-067.16-02-32.00 10 R10 621 LAKEWOOD PL 1 14 1946 1 835 C AV 92,000 06-SEP-19 142,500 ED05-068.10-01-30.00 13 R10 830 MILLER DR 1 5 1969 2 2036 C+ AV 162,200 20-SEP-19 215,000 ED05-068.14-05-86.00- 101 R50 1001 WHITE OAK RD (CONDO) 1 20 1973 1 824 C- AV 36,900 27-SEP-19 45,000

OCT 15, 2019 CITY OF DOVER PAGE: 2 11:40 AM SALES RATIO REPORT CA324 PARID NBHD LUC ADDRESS UNITS STYLE YRBLT STORIES SFLA GRADE CDU TOTAL APPR SALE DT PRICE ASR 003 ED05-068.15-01-06.00 6 R10 365 ACORN LN 1 16 1993 1 2137 C AV 184,300 24-SEP-19 242,000 ED05-068.15-04-75.00 6 R10 289 TEA PARTY TRL 1 13 2014 2 1914 B- AV 153,500 13-SEP-19 187,500 ED05-068.17-01-04.00 8 R10 529 N STATE ST 1 1 1908 2 4406 A AV 361,200 16-SEP-19 300,000 ED05-068.17-01-30.00 8 R10 511 PENNSYLVANIA AVE EXT 1 6 1950 1 1911 C+ AV 197,100 10-SEP-19 245,000 ED05-068.17-03-71.00 8 R10 290 KINGS HWY 1 1 1927 2 2180 A- AV 198,500 04-SEP-19 215,000 ED05-068.18-02-20.00 7 R10 140 UPLAND AVE 1 14 1950 1 1358 C AV 122,500 09-SEP-19 173,000 ED05-068.18-02-85.00 7 R10 915 E DIVISION ST 1 14 1960 1 1468 C AV 140,800 27-SEP-19 125,000 ED05-068.18-05-27.00 7 R10 705 E DIVISION ST 1 14 1954 1 936 C AV 107,800 24-SEP-19 160,000 ED05-076.03-01-53.00 14 R10 155 E SHELDRAKE CIR 1 13 2006 2 1386 C+ AV 122,300 13-SEP-19 172,000 ED05-076.03-04-42.00 11 R10 332 GILLIBROOK LN 1 14 2008 1 1568 B+ AV 214,400 13-SEP-19 260,000 ED05-076.03-05-83.00 11 R10 6 WELLINGTON AVE 14 2016 1 3980 B+ AV 305,900 20-SEP-19 361,350 ED05-076.06-03-60.00 17 R10 243 GREEN BLADE DR 1 8 1983 2 1240 C+ AV 118,400 11-SEP-19 135,000 ED05-076.06-06-17.00 2 R10 124 HAMPTON DR 1 13 1985 2 1200 C- AV 89,200 06-SEP-19 125,000 ED05-076.08-05-14.00 9 R30 36 N NEW ST 3 1 1950 2 2548 C AV 152,000 17-SEP-19 203,000 ED05-076.09-03-12.00 14 R10 401 NORTHDOWN DR 1 2019 2 1902 C+ AV 204,800 09-SEP-19 252,500 ED05-076.09-03-24.00 14 R10 376 NORTHDOWN DR 14 2019 1 1410 C+ AV 190,500 19-SEP-19 240,000 ED05-076.13-05-05.00 14 R10 27 WESTOVER DR 1 5 2001 2 1986 C+ AV 173,200 12-SEP-19 122,000 ED05-077.07-07-19.00 6 R10 117 LADY BUG DR 1 13 2010 2 1836 B- AV 136,100 06-SEP-19 185,000 ED05-077.11-02-09.00 6 R10 532 CRAWFORD AVE 1 14 1967 1 1130 C AV 131,200 25-SEP-19 165,000 ED05-085.08-01-66.00 12 R10 165 CRESCENT DR 1 5 1978 2 2450 B AV 236,000 27-SEP-19 285,000 LC05-068.10-01-12.00 13 R10 439 EAST WIND DR 1 8 1994 2 1847 C+ AV 135,700 05-SEP-19 163,000

CITY COUNJCIL COM~UNJITY ENJHANJCEMENJT fUNJD REPORT SEPTEMBER 2019

CITY COUNCIL - FY 19/20 Page 1 of 4 CITY COUNCIL COMMUNITY ENHANCEMENT FUND JULY 1, 2019 - NOVEMBER 13, 2019 100-10-12-99-000-53037 Current Balance - $18,904.00 COM M UNITY ENHANCEM ENT FUND - $2,500 FOR EACH COUNCIL M EM BER PER DISTRICT AND $5,000 FOR THE AT-LARGE COUNCIL M EM BER. THE PURPOSE OF THE BUDGETED AM OUNT $25,000.00 FUND IS TO ALLOW M EM BERS TO CONTRIBUTE FUNDS TO A SM ALL PROJECT OR COM M UNITY NEEDS IN EACH DISTRICT. TOTAL $25,000.00 COUNCIL P.O. #/ TOTAL YEAR TO DATE SPONSOR VENDOR DESCRIPTION INVOICE # CHARGES DATE BALANCE 07/10/19 Taylor Convoy of Hope - Councilm an Taylor authorized the Em ail from $1,000.00 $1,000.00 $24,000.00 Dover designation of $1000.00 of his com m unity Ralph Taylor to enhancem ent funds to Convoy of Hope - Dover Janella Tauchus and email from Cornelius Murphy, Calvary Assem bly of God dated 07/10/19 07/10/19 Polce Convoy of Hope - Councilm an Polce authorized the designation Em ail from $1,500.00 $2,500.00 $22,500.00 Dover of $1500.00 of his com m unity Tanner Polce enhancem ent funds to Convoy of Hope - Dover to Janella Tauchus and email from Cornelius Murphy, Calvary Assem bly of God dated 07/10/19 07/24/19 Anderson Downtown Dover Councilm an Anderson authorized the Em ail from $50.00 $2,550.00 $22,450.00 Partnership (DDP) - designation of $50.00 of his com m unity David Capital City enhancem ent funds to the Downtown Dover Anderson to Farm ers Partnership (DDP) - Capital City Farm ers Janella Market Aprons Tauchus and email and invoice from Tina Bradbury dated 07/22/19 11/13/19 S:\BUDGETS\Coun-20.qpw

CITY COUNCIL - FY 19/20 Page 2 of 4 07/26/19 Anderson Destiny Christian Councilm an Anderson authorized the Em ail from $500.00 $3,050.00 $21,950.00 Church designation of $500.00 of his com munity David enhancem ent funds to Destiny Christian Church Anderson to for their Book Bag and Supplies Giveaway the City Clerk's for low incom e youth Office and email and receipt from Pastor Dale L. Mast dated 07/26/19 07/29/19 Anderson Inner City Cultural Councilm an Anderson authorized the Em ail from $1,000.00 $4,050.00 $20,950.00 League designation of $1000.00 of his com m unity David enhancem ent funds to the Inner City Cultural Anderson to League for their string orchestra program the City Clerk's Office and letter from Mr. Reuben Salters dated 07/24/2019 08/02/19 Anderson Dover Post Councilm an Anderson authorized the Em ail from $496.00 $4,546.00 $20,454.00 designation of $496.00 of his com munity David enhancem ent funds to the Dover Post for the Anderson to Central Delaware Housing Collaborative the City Clerk's advertisem ent for the Innovative Readiness Office and Training Program Public Notice letter from Mr. Gregg Bunkley and Public Notice dated 07/31/2019 08/05/19 Neil Persim m on Park Councilm an Neil authorized the designation of Em ail from $100.00 $4,646.00 $20,354.00 Place Condom inium $100.00 of his com m unity enhancem ent funds Fred Neil to Council, (PPPCC) to the Persim m on Park Place Condom inium Traci Inc. Council, Inc. for their "Back to School event" McDowell and a letter from Ms. Joyce Talley, President of PPPCC, Inc. dated 08/02/2019 11/13/19 S:\BUDGETS\Coun-20.qpw

CITY COUNCIL - FY 19/20 Page 3 of 4 08/05/19 Cole Persim m on Park Councilm an Cole authorized the designation Em ail from $100.00 $4,746.00 $20,254.00 Place Condom inium of $100.00 of his com m unity enhancem ent Scott Cole to Council, (PPPCC) funds to the Persim m on Park Place Traci Inc. Condom inium Council, Inc. for their "Back to McDowell and School event" a letter from Ms. Joyce Talley, President of PPPCC, Inc. dated 08/02/2019 08/06/19 Anderson Delaware Councilm an Anderson authorized the Em ail from $100.00 $4,846.00 $20,154.00 Multicultural and designation of $100.00 of his com munity David Civic Organization, enhancem ent funds to DEMCO for their Back to Anderson to Inc. (DEMCO) School Block Party the City Clerk's Office and a letter from Ms. Leandra Marshall, VP, External Relations and Developm ent, DEMCO dated 08/06/2019 08/13/19 Taylor Delaware Councilm an Taylor authorized the designation Em ail from $250.00 $5,096.00 $19,904.00 Multicultural and of $250.00 of his com m unity enhancem ent Ralph Taylor to Civic Organization, funds to DEMCO for their Back to School Block the Janella Inc. (DEMCO) Party Tauchus and a letter from Ms. Leandra Marshall, VP, External Relations and Developm ent, DEMCO dated 08/13/2019 08/30/19 Cole Actors Attic Councilm an Cole authorized the designation of Em ail from $100.00 $5,196.00 $19,804.00 $100.00 of his com m unity enhancem ent funds Scott Cole to Actors Attic to pay for a bee m ascot costum e dated 08/29/19 for the Citizen Corp/DEMA Annual Fam ily and Kay Sass Em ergency Preparedness Day (Mascot and invoice Costum e to be used m ultiple tim es for annual from Actors event) Attic dated 08/29/2019 11/13/19 S:\BUDGETS\Coun-20.qpw

CITY COUNCIL - FY 19/20 Page 4 of 4 11/08/19 Sudler The Boulevard Line Councilm an Sudler authorized the desgination Em ail from $500.00 $5,696.00 $19,304.00 Entertainm ent of $500.00 of his com m unity enhancem ent Roy Sudler, Jr. Restaurant funds to The Boulevard Live Entertainm ent dated Resaurant's Feeding the Less Fortunate 11/08/2019 Thanksgiving Event to be used for travel, food, and letter from and supples for the hom eless Mr. Charles Boyer dated 11/05/2019 11/08/19 Taylor The Boulevard Line Councilm an Taylor authorized the Em ail from $400.00 $6,096.00 $18,904.00 Entertainm ent desgination of $ 400.00 of his com munity Ralph Taylor, Restaurant enhancem ent funds to The Boulevard Live Jr. dated Entertainm ent Resaurant's Feeding the Less 11/08/2019 Fortunate Thanksgiving Event to be used for and letter from travel, food, and supples for the hom eless Mr. Charles Boyer dated 11/05/2019 $6,096.00 $18,904.00 $6,096.00 $18,904.00 Budgeted District Council Sponsor YTD Expenditures Balance Amount $5,000.00 At-Large Slavin $5,000.00 $2,500.00 1st District Lindell $2,500.00 $2,500.00 1st District Polce $1,500.00 $1,000.00 $2,500.00 2nd District Hare $2,500.00 $2,500.00 2nd District Taylor $1,650.00 $850.00 $2,500.00 3rd District Cole $200.00 $2,300.00 $2,500.00 3rd District Neil $100.00 $2,400.00 $2,500.00 4th District Anderson $2,146.00 $354.00 $2,500.00 4th District Sudler $500.00 $2,000.00 TOTAL $6,096.00 $18,904.00 11/13/19 S:\BUDGETS\Coun-20.qpw

CITY MANAGER’S MONTHLY REPORT SEPTEMBER 2019

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City of Dover Cust omer Services Department FY 2020 FY 2019 I Major Pr01ram Updates Number of Customers Served Sep 2019 21,YO, Sep 20 18 W ,'lb~ Differenee 1,~'l/ Year-to-Dat e /Y,101 Year-to-Date I l ,Y /9 I Hraal Hill•; -~~x ~11 41 1 IX1 1 1,l<'/1 F~,li111a l1:1 I Rills ?07 18S n f;'.,9 fiOO Pe m1lli1:-: Pu~lt:d 6,0S2 $ !),!)16 (3,864) $ 1!),03!) $ 21,!197 Exccensions of Credit - Amoun, Ex,cended $ 169,3>4 $ 1 20,753 48,601 $ 435,056 $ 352,196 Balance Transfers $ 27,2 18 s 5 6,504 (29, 286) $ 119,237 $ 58,678 Utility Collections $ 2J,Ci08 $ 20,35G J , 2~J $ 109,285 $ 104,9 38 Miscellaneous Dillings $ 42,9 72 $ 1J4,G14 (9 1,G42) $ 399,G41 $ 1,110,984 I a>:es Levied $ %8,l~l $ !H b,l~l:I !>l,OU~ $ 1'1,l/1,ll:lb $ 1::l,0~/,188 l!illing Adj ustments $ - $ (/%) /1b $ (12,::101) $ (18,lb9) To l al Tax<:•; C:ull1~c:l!~d $ 1??,?'lS s '\'l8,07? (?7S,777) s 1'.'l,41 S,4?R $ 1 ?, S? 1, SR'l Ta •:1~s Oubla rn ling $ R4s,q:=;7 s S17,4'\0 'ln,sn $ R4S,9S7 $ S17,4'\0 Write Off Request $ 8 ,898 $ 33,842 (24,944) $ 105,896 $ 33,842 Disconnect summary Report 1.1n 111 •t'h l'I ,..,v 1' ...,. .'it'p 1l'i I Ul 'I K Nnv ti! U N . 1 11 M.ir l•I Apr t 'l 111n 1'9 1111 1 ' AU,"; 1 '9 :W-(1 , ,. '5 of <.:u-~ OJt i :.~'t 3~';\ ~f,i ~;.,,;,£ YI% ~li>£ ~.!% 3',l >; !:-J!i 33';\ ~ 't 3'?6 ¼ oftotel SCut ~H( ~~ ! e;r ')G~ :xi;r !I:!% oci~r !•)¼ ?-l % !<5~ ')!,~ !•7¾ ')~~ Tool D.av, Alillllal!le to r .., ,. 17 I 14 .'lo•p 1~ ?I Ch i 1~ " Nov 1~ 0 1'(: 111 10 1;111 111 •1•h l'i 11 M;u I•) " Ap, l'J M,,y 1• ' " 11111 l '9 1111 1 ' " Au;a: 1'9 " ~ ·, , 1•1 f\verage i\cuiuri tl <.:ut Per n"" .,. ., ;; 57 ;, ~ Sep-ts Sl Si Ort-18 tH1¥·18 Oec-18 H Jan-1.S reb-19 M&r•l S ! ·2 Apr-19 fd :IV· l l "' Jun-19 Jul- U )4 AuJ•lSI sep-19 21 A\11•1;tf,I' Cu 1:1~111b A\1;1il;1bl, • l11<:ul P1•1 o~ :,:, •1ll :,; ;:3 ~~ ,, ,, ·1 , ~ ~ Tcu l on orlt:lnsl lht ~:.! 1)7 •1Q? " Hi!> lOJ~• ,i n•:,, 1l l '"' ?S-1 •1-12 112.2 Li:1.1 c-1:l ! ·21 Total $on 01l9lnel lht ~ 1!"; ,!l; J.~G ~)):l, ~7).14 ~ Wl~1.,Y.• ~ 10S,SC0.6:3 ~!.12.!•) U l H l4,1il).16 ~)G4.C•7).?l ~zi~.31!.(6 $ 26$ .!! '4..;; ~111,0;G:.S!• $2)7,);,,).4 ) ~l.14,!'48.A!• ~;.')! , 5! i!•) ,,i ,.~. 0 Tul.11Ad u;1I C11:;I <:ul lrri :t .~.1, ~" $ 11~,M I.~~ 511, ,:i,;6.'.tQ $ ~ ..<;?5.,.'i ~,;.s ,;,'j.l 11,t \ ., n:i l cOI Sof t'ttt U-.11Ult 111 $ 14:i,~i. ~ 5,?M,'~?.~.1.io $ 1<;.~.N?.M ) 1M,,'i1? $ , ""'' .;111,-~AA., , n1 S,A~.:i'S.:i .•~I $111,651.'il"'"' $,,4,4M .61 $?1i,1 HiAt', ),1:tj , l?A11'l Average Disconnects .5152-5155 . 4411401 - 1 58 1- n - 57 5251 43 3125 I "'33] 3629 [ Il l 1 11 1 5958 4845 4947 3428 2720 [ Il l - 1 11 1 I 11 • • Average Accounts Cut Per Day • Average Accounts Available to Cut Per Day

Work Orders Processed 2,000 Finals * Initials * Check Reads * Verify Off * Medicals * Misc. 1,500 1,000 500 0 SEP-18 OCT-18 NOV-18 DEC-18 JAN-19 FEB-19 MAR-19 APR-19 MAY-19 JUN-19 JUL-19 AUG-19 SEP-19 Sep- Oct- Nov- Dec- Jan- Feb- Mar- Apr- May- Jun- Jul- Aug- Sep- 18 18 18 18 19 19 19 19 19 19 19 19 19 • Series1 1,539 1,790 I I I I I I I I I I I l 1,614 1,432 1503 1,380 1,687 1,572 1,753 1,686 1,736 1,930 1,535 Payment Agreements / Extensions 700 600 500 400 ------------ ------------- --1~---- -,_ ---~----- -- 300 - - - ---• - - ,- - -- - -- - - - - 200 - - --- --•-- - ,- ----------•- - - - 100 0 ----------------- - - Sep- Oct- Nov- Dec- Jan- Feb- Mar- Apr- May- Jun- Jul- Aug- Sep- 18 18 18 18 19 19 19 19 19 19 19 19 19 Series1 465 570 395 527 541 510 446 479 457 408 507 631 597 CUSTOMER PAYMENT USAGE 80,000 60,000 40,000 20,000 0 Drive-Thru Over the Mail, Drop Credit Cards Bank Drafts Window Counter Box • 2020 YTD 6,137 11,967 58,769 771 5,880 • 2019 YTD 6,024 13,039 56,599 733 5,481

ELECTRIC DEPARTMENT Electric Divisions System Peak Total System Load Number of New Month outages customers Dec 17 62,992 Services Dec 17 108.57 Jan 18 67,204 Aug 17 8 1466 Aug 17 24 Jan 18 116.70 Feb 18 55,759 Sept 17 2 1094 Sept 17 31 Feb 18 106.55 Oct 17 5 2311 Oct 17 83 Mar 18 101.78 Mar 18 61,286 Nov 17 7 176 Nov 17 41 Apr 18 100.68 Apr 18 55,574 Dec 17 2 261 Dec 17 25 May 18 127.43 May 18 63,188 Jan 18 4 263 Jan 18 17 June 18 68,290 Feb 18 1 32 Feb 18 89 June 18 146.76 Mar 18 29 3635 Mar 18 52 July 18 160.51 July 18 78,686 Apr 18 6 521 Apr 18 48 Aug 18 165.16 Aug 18 82,843 May 18 5 301 May 18 46 Sep 18 160.41 Sep 18 70,142 June 18 9 315 June 18 18 Oct 18 61,417 July 18 3 972 July 18 34 Oct 18 134.70 Aug 18 4 87 Aug 18 81 Nov 18 102.85 Nov 18 57,164 Sep 18 5 1331 Sep 18 43 Dec 18 102.40 Dec 18 60,284 Oct 18 4 123 Oct 18 47 Jan 19 65,342 Nov 18 6 46 Nov 18 69 Jan 19 117.57 Dec 18 5 5 Dec 18 11 Feb 19 111.72 Feb 19 57,306 Jan 19 1 1 Jan 19 29 Mar 19 106.88 Mar 19 59,310 Feb 19 1 3 Feb 19 23 Apr 19 91.74 Apr 19 52,734 Mar 19 0 0 Mar 19 22 May 19 60,603 Apr 19 5 277 Apr 19 77 May 19 138.05 May 19 3 148 May 19 18 Jun 19 146.50 Jun 19 68,769 Jun 19 11 418 Jun 19 23 Jul 19 164.38 Jul 19 83,229 Jul 19 15 4066 Jul 19 8 Aug 19 163.55 Aug 19 78,519 Aug 19 9 335 Aug 19 16 Sep 19 67,274 Sep 19 5 225 Sep 19 15 Sep 19 150.74 Electric Monthly Outage Report The annual outage goal will be less than 295 minutes per customer, which is a Delaware Standard. This will be measured by calculating the System Average Interruption Duration Index. FY 20 YTD FY 19 FY 18 30.67 48.34 43.97 Outages Average Response Time Goal is less than 30 minutes Month Year-to-date Month Year-to-date 5 29 43.8 Minutes 37.77 Minutes PROGRAM UPDATES SEP 19 SEP 18 FY20 YTD Tree Trimming 197 270 668 Number of Oil Releases 1 1 1 Lost Time Accidents – All Electric Utility Divisions 0 1 0 New Services 15 43 39

Fleet & Facilities Mgnt. Monthly Report SEPTEMBER 2019 Fleet Maintenance PM Work Orders Completed: 43 Number of Tire Repairs: 10 Number of Road Repairs: 5 Other Work Orders: 67 Repair Hours: 240.2 Road Repair Hours: 5 Total Work Orders: 110 Fabrication Hours: 1.5 Misc. Hours: -25.7 PM Hours: 88.5 # Of Scheduled PM’s: 28 # Of PM’s: Completed: 43 Major Program Updates SEPTEMBER SEPTEMBER MEASURE 2019 2018 DIFFERENCE Fleet Maintenance - Scheduled PM appointments 43 out of 28 29 out of 29 53.57 % vs completed PM’s 153.57 % 100 % (Quantity and Percentage) Facilities Maintenance Facilities - Routine work orders 17 out of 19 21 out of 21 completed within 5 days -10.53 % 84.47 % 100 % (Quantity and Percentage) Facilities - Emergency work orders completed within 2 6 out of 6 4 out of 4 0% days (Quantity and 100 % 100 % Percentage)

HUMAN RESOURCES September 2019 Sept Oct Nov Dec Jan Feb Mar. April May June July Aug Sept Total Category 18 18 18 18 19 19 19 19 19 19 19 19 19 Caucasian* 293 289 286 285 289 290 294 292 295 297 297 297 299 n/a Minorities* 80 82 81 80 80 80 80 80 78 78 77 75 78 n/a Hired 10 3 1 1 6 3 5 2 3 4 1 2 8 49 Terminated/Resigned/ 3 6 5 3 2 1 1 4 2 3 2 3 4 39 Retired/Other Transferred/Promoted 0 2 1 2 1 0 1 1 1 3 1 1 1 15 Jobs Posted 2 18 2 4 7 4 3 1 11 2 3 3 31 91 Workers Comp. Injuries 4 1 3 2 4 2 5 2 5 1 3 2 1 35 Workers Comp. Hours 61 124 40 69 113 77 20 104 196 160 187 270 168.5 1589.5 *351 Full-time Employees: Part-time Employees: 25 (4) Pitts Center, 1 Recreation, 15 Library, 4 Police Department, 1 Central Services) -Numbers do not reflect, temporary, seasonal, relief fire dispatchers, committee or council members. Position Hired: (6) Police Officers, MEOI -Wastewater, Service Center Clerk (PT) Transferred/Promoted: Crew Leader Sanitation Position Terminated/Resigned/Retired/Other: Assistant to the Director Council Affairs, Police Clerk II, Police Officer, PT Library Page Positions on Terminal Leave: Custodian – October, Police Officer – February, (2) Police Officer – April Recruitment Information (September) Position Total Female Male Unkn Black White Asian/ Amer Two/ Unkn In Out Unkn * Pacific Indian/ More Dover Dover Island Alaskan Native I Planner I/II 3 1 2 - 1 1 1 - - - 2 1 - Police Clerk I/II 37 4 32 1 9 11 - 1 - 1 14 22 1 Parking 22 16 6 - 7 11 1 1 1 1 16 6 - Enforcement Officer *Resumes come from Indeed do not always list address Open or Currently Recruiting* Open or Currently Sept Oct Nov Dec Jan Feb March April May June July Aug Sept Recruiting by Dept. 18 18 18 18 19 19 19 19 19 19 19 19 19 Electric 7 8 8 8 6 6 6 7 7 6 6 6 7 Public Works 10 9 10 11 11 11 9 7 6 4 5 5 10 Police 0.5 2.5 2.5 3 4 4 2.5 4.5 5.5 5.5 5.5 6 6 All Other Departments 10.5 12 12.5 11.5 6 7 8.5 7.5 6.5 7.5 7 7.5 16.5 Totals 29 31.5 33 33.5 27 27 26 26 25 23 23.5 24.5 39.5 *Not used for Budgeting Purposes Electric: Lineman 1st Class (2), Lineman 2nd class, Electric Meter Technician Crew Leader, Engineering Services Superintendent, Electrical Engineer, Administrative Assistant- Electric Public Works: (2) Civil Engineer, Motor Equipment Operator I (Wastewater), Motor Equipment Operator III – Sanitation, Motor Equipment Operator I - Stormwater, Motor Equipment Operator II-PW Floater, Motor Equipment Operator II – Stormwater, Motor Equipment Operator III – Streets, Motor Equipment Operator III – Stormwater, Sign/Street Painter Police: (2) Cadet, Parking Enforcement Officer, Chief of Police, Police Clerk I, Police Clerk II (2) All Other Departments: (2) Accountant II, Library Assistant (FT), (2) Librarian I (PT), Mechanic I, Planner I/II, Administrative Assistant – Mayor, , Assistant to Director of Council Affairs, Inspector I – Building, Inspector I – Code Enforcement, Fire Dispatcher, Grant Writer, Human Resource Coordinator, Lead Laborer – Parks and Recreation, Library Page (PT), Library Director, Fleet and Facilities Manager

HUMAN RESOURCES (Continued) Turnover Statistics 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 Total Turnover % 5.57 6.75 11.00 10.91 6.02 12.05 8.68 15.36 10.33 6.53 Termination Turnover % 0.27 1.08 0.29 1.47 .57 .28 .54 1.92 1.36 .54 Resignation Turnover % 2.12 4.05 5.21 5.01 2.29 7.56 6.24 7.41 5.98 3.81 Retirement Turnover % 3.18 1.62 5.50 4.42 3.15 4.20 1.90 4.39 2.45 1.90 Other - - - - - - - 1.65 .54 .27 2012 Healthcare cost sharing implemented; 2013 Healthcare cost sharing implemented for DOE 2016 RIF in Economic Development; 2018 RIF in Electric Average Employees 2010 2011 2012* 2013* 2014 2015 2016 2017 2018 2019 Total Number of Employees Separating from 21 25 38 37 21 42 32 56 38 24 Service Average Number of Full-time Employees 362 356 333 325 331 333 340 337 340 346 Average Number of Part-time Employees 16 15 12 14 18 24 28 28 28 27 * Healthcare cost sharing implemented Workers Compensation Cost CY 2019 I City Manager Office $18 Department Customer Service $16 Electric T&D I $2 I Grounds Life Safety Parks & Rec -- $6 $7 $138 Police Power Plant Water/Wastwater - $7 j I I I $47 Total Cost (In thousands) $119 Total: $360,000

INFORMATION TECHNOLOGIES Service Requests Resolved 70 63 65 60 52 51 49 47 47 48 47 47 50 44 45 39 38 41 I 39 41 38 40 30 29 31 26 29 33 11 I I I lfllllll 33 31 r 20 11111.,-1 I I I I I I I I I 10 I I •• I I I I I I I I I I I I I I I I I I I I I I 0 • Requests Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Jul-19 Aug-19 Sep-19 • Completed Programming Requests Completed 50 39 38 41 41 40 32 32 28 34 34 31 32 30 30 32 32 27 27 30 20 24 24 27 I .... I ... 24 25 24 24 n 21 21 10 I I I I I I I I I I I I 0 I I I I I I I I I I I I • Requests Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Jul-19 Aug-19 Sep-19 • Completed Page Views - City of Dover Web Page 35,000 30,000 25,000 Pages Viewed 20,000 30,971 28,996 29,209 27,006 26,784 25,808 27,603 26,691 25,888 26,691 28,293 24,783 24,901 15,000 10,000 5,000 0 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Jul-19 Aug-19 Sep-19 Noteworthy: Tyler ERP Phase 2 (HR/Payroll) is in progress / Go live pushed to January - Maybe Tyler ERP Phase 3 (Property Tax/General Billing) is live. Tyler Phase 4 and Phase 5 start is on hold until Phase 1, 2, and 3 are complete. Working on Windows 10 upgrades Doing computer lifecycle replacements. Secure Delaware Cyber Security Workshop

September 2019 Monthly Report Highlighted Special Events & Attendance: DO}f[ER Becoming a Homeowner Program Local Author: Yah Hughes History Book Club: Music in American History 28 10 18 PUBLIC LIBRARY Total Items Checked Out: 34,040 Programs: Offered Attended E-books: 3,449 Adult 92 519 New Library Cards: 406 Teen 23 317 Children 33 753 Library Card Holders: 31,471 Job Center 26 376 Service Area Population: 62,527 Passport 169 Library Visitors: 23,899 Services: Income $6,479.95 Received: Meeting Rooms Usage: 507 Computer Users: 4,382 Wireless Users: 1,632 Items Loaned to/Received from Other Libraries: 9,301

Parks & Recreation September 2019 Monthly Report Parks & RecreaƟon Highlights  Master Planning for Dover Park. Staff has been moving forward with plans to install a por on of the mul ‐use trail within the park. The trail will connect the exis ng trail then proceed along the western edge of the park southward towards the back of the park area. We successfully hosted a FREE tennis clinic on September 28 in Dover Park. Twenty eight youth picked up a racquet for this fun filled volleying experience. Having the tennis courts refurbished made this ac vity possible.  SchuƩe Park Master Plan. The Innova ve Readiness Training grant was submi ed for accomplishing the goal of increased athle c field space. Staff is planning to meet with DNREC gran ng officials regarding the 2017 ORPT Grant award for park ameni es.  Car Show. We got the engine started with our Bike & Truck show! Registra on numbers revealed 59 cars/trucks and 2 motorcycles as entries in the inaugural show. Many of those in a endance expressed their apprecia on to us for hos ng the event and many posi ve comments were received about our park and facili es. Staff is looking to drive this program into more shows with a Jeep Show and possibly an an que fire truck show in the 2020 calendar year.  Veterans Stand Down. Schu e Park once again hosted the Veterans Standdown event. This is an opportunity for our Delaware veterans to receive health screenings and services, along with other necessary assistance such as paying bills, housing, clothing and more. We are proud of our veterans and glad they chose Schu e Park for their 2019 event. Bicycle/Pedestrian SubcommiƩee ‐ They did not meet in September, will meet again on October 1, 2019. Silver Lake Commission ‐ Mee ng on September 11, the group discussed park police calls to the Silver Lake park area, hos ng a clean up day in the Spring, possibly ed to another canoe/kayaking event. The Commission supported the ORPT applica on to create a kayak launch area, addi onal playground equipment and poten al volleyball court. Chair Arndt will be dra ing a le er of support to William Miller of DNREC in support of the submi ed grant. They are scheduled to meet again on December 11. Bike, Car & Truck Show September 2019 - John W. PiƩs Pitts RecreaƟon Recreation Center SEPT 19 FYTD 20 SEPT 18 FYTD 19 Leagues 1,183 2,074 1,064 1,835 General Recrea on 108 517 48 380 Mee ngs, Rentals, 2,126 3,168 2,803 3,947 Events Recreation Revenue Breakdown FY19 - • leJ.iues • l1'1('K September (indoor/outdoor) League • Park Rental'i/Permcti Trips Programming ParƟcipant Count • 'touth Connec.llons • Youth Lonnec:boru./C.W ParƟci- AcƟvity pants Spectators LocaƟon September 2019 FY20 September 2018 FY19 Youth Soccer 1684 2402 Schu e Park General Recrea on 1,418.00 General Recrea on $581.00 For Her Basketball 96 106 Pi s Rec. Center Leagues 5,412.00 Trips $360.00 Park Rentals/Permits 480.00 Adult Volleyball 192 63 Pi s Rec. Center Leagues $3,765.00 Trips 600.00 Building & Field Rentals $1,050.00 HS Cross Country 167 109 Schu e Park Youth Connec ons 1,432.00 Youth Connec ons/CSW 727.00 MS Cross Country 42 37 Schu e Park

September 2019 Procurement & Inventory Report Measure FY 2020 FY 2019 DIFFERENCE Issue Effectiveness – How often the FY 2020 (To date) FY 2019 (Total) warehouse has what the departments [879/(879+38)]*100 [4,323/(4,323+160)]*100 -0.57% need when it’s needed. 95.86% 96.43 % [issues / (issues + back orders)] * 100 Turn Over Rate – Indicates that the material stocked is the material being 0.65 Turnovers per 0.76 Turnovers per -0.11 Turnovers per used. (2018-2019 Goal 1 per year) year year year WITHOUT TRANSFORMERS BID REQUESTING COMMODITY TERM STATUS as of October 1, 2019 NUMBER DEPARTMENT Columbia Avenue Water Main One 20-0001PW Public Works Forwarded to Public Works on 9/3/19. Replacement Time FY20 Inflow & Infiltration One 20-0002PW Public Works Forwarded to Public Works on 9/19/19. Project Time Bid opening Scheduled for October 3, 2019 @ 2:00 Wire and Cable Term Contract 1-2019CS One Year Procurement pm Rescue-Pumper for Fire One Bid opening Scheduled for October 16, 2019 @ 20-0003FD Fire Department Department Time 2:00 pm Elevated Water Storage Tank Ten RFP opening Scheduled for October 17, 2019 @ 20-0004PW Public Works Maintenance Years 2:00 pm Bid opening scheduled for October 22, 2019 @ Lighting Term Contract 4-2019CS One Year Procurement 2:00 pm Elevator Modernization at One Facilities Bid opening scheduled for October 24, 2019 @ 20-0005FM Weyandt Hall Time Management 2:00 pm FUEL USE FY 2020 TO DATE FY 2019 TO DATE STOCK WITH OVER 60 MONTH SUPPLY (5 YEARS) Unleaded: 36,395.2 gallons 34,652.7 gallons Electric: $ 542,026.43 281 Line Items Diesel: 19,284.5 gallons 18,264.3 gallons Water: $ 14,178.38 33 Line Items Dollars Spent: $104,524.62 $119,159.13 General: $ 33,372.44 95 Line Items Total: $ 589,577.25 409 Line Items Purchase Orders for Stock by Fund Issues from Stock by Fund FY 2020 TO DATE FY 2019 TO DATE FY 2020 TO DATE FY 2019 TO DATE Electric: $136,369.23 $177,225.89 Electric: $178,467.74 $272,176.61 Water: $25,314.38 $39,020.90 Water: $35,745.25 $40,006.85 Wastewater: $166.82 N/A Wastewater: $786.37 N/A General: $42,444.25 $34,741.44 General: $30,939.45 $29,490.92 Total: $204,294.68 $250,988.23 *Total: $268,491.73 $352,159.00 Warehouse Stock Money Spent for Postage/Postal Services FY2020 FY2019 FY 2020 TO DATE FY2019 TO DATE Total Dollar Value: $1,888,131.57 $2,054,096.01 $41,514.92 $36,197.60 Total Line Items: 1,182 1,292 * Total of Issues from Stock by Fund includes Issues from Sale from Stock (SS) and Electric Returns (ER).

PUBLIC WORKS CONSTRUCTION INSPECTION Subdivisions Site Development The following required inspection services The following required inspection services Seskinore Court The Grande, Building 4 Chestnut Grove Eden Hill Medical Center Clearview Meadows Leander Lakes Nottingham Meadows Eden Hill Commercial Center Patriot Village Blue Hen Apartments Tall Pines Lidl’s Grocery Store The Arbors MRMS Building Eden Hill Capital Station Dunkin Donuts 90 Saulsbury Road SANITATION Monthly Total Refuse Sanitation Hours (Tons) 600 528 514 1000.00 490 500 418 800.00 382 361 600.00 400 305 400.00 300 200.00 0.00 200 Sept 18 Oct 18 Nov 18 100 Dec 18 Jan 19 Feb 19 March 19 April 19 May 19 June 19 July 19 0 Aug 19 Sept 19 0 Bulk Collection Mechanized Hand Trash Yard Waste Collection Collection Collection • Bulk • Rear Loaders • Automated • SEPT 19 • SEPT 18 Sanitation SEPTEMBER 19 FYTD 20 SEPTEMBER 18 FYTD 19 Trips to DSWA Sandtown Landfill 199 600 186 630 Total Tonnage to DSWA 1,029 3,418 1,080 3,491 90-Gallon Containers Delivered 44 123 22 126 300-Gallon Containers Delivered 0 3 30 46 Total Man Hours-containers Delivered 30 70 42 180

CURBSIDE RECYCLING STATS MONTHLY TOTAL # OF TOTAL # OF CANS COLLECTED ACCOUNTS WEIGHT/LBS. AVE. LBS. September 2019 20,392 9,734 251,660 12.34 STREETS & STORMWATER Streets & Stormwater SEPTEMBER 19 FYTD 20 SEPTEMBER 18 FYTD 19 Signed Installed 8 26 0 21 Signs Repaired 5 33 28 57 Curbs Painted Yellow (feet) 218 390 0 243 New Post Installed 2 12 5 18 Storm Catch Basins Repaired 2 12 1 11 Storm Catch Basin Repairing (Hrs.) 11 44 1 49 Storm Catch Basins Cleaned (LF) 0 1,215 2 230 Storm Catch Basins Cleaning (Hrs.) 0 7 1 9 Hot Mix Patching (Tons) 7 67 0 0 Hot Mix Patching (Hrs.) 6 81 0 0 Cold Mix Patching Hrs.) 3 13 8 28 Concrete Work (Hrs) 62 104 46 161 Concrete Patching (Cubic Yards) 15 22 9 21 Ditch Work (Hrs). 0 0 0 0 Street and Alley Maintenance (Hrs) 0 6 3 10 Street Sweeping (Miles) 1,750 5,363 1,439 4,590 Street Sweeping (Cubic Yards) 142 383 128 283 Leaves Collected (Cubic Yards) 0 0 16 16 Leaf Collection (Miles) 0 0 6 6 GROUNDS Work Orders Total Work Orders = 8 General = 1 Arborist = 7 Arborist Crew September 2019 September 2018 Trees Trimmed 61 42 Trees Removed 8 11 Stumps Removed 23 0 Trees Planted 0 0 Root Pruning 7 52 Arborist Crew - Tree crews worked on trimming street trees. - Repaired 3 strands of lights across Loockerman Street - Removed trees from the water at Richardson Park. Beautification Crew - Weeded flower beds. - Watered baskets every other day. - Planted mums in 5 locations. - Watered Arbor Day trees.

Mowing Crew - Continued mowing routes at per the schedule. - Sharpened blades and serviced mowers on day where mowing couldn’t be performed. - Assisted tree crew with tree work. Litter Removal - Litter is being picked up on City properties as per the weekly schedule. - Litter person has been diligent in the reporting of destruction in City parks. - 231 trash cans collected. - Provided 20 cans for Amish Bike Tour. - Provided 24 cans for Farmers Market. Miscellaneous - Bush hogged Schutte Park. - Bush hogged Electric Admin. training yard. - 4 employees attended chain saw safety class at Southern States in Milford. - Sprayed sidewalks and fence lines. - Completed 3 yard repairs. - 5 Employees worked Saturday 9/21/19 cleaning up at the State St. Bridge - Sprayed and removed vegetation from Mirror Lake area. - Assisted Sanitation 2 days on the bulk truck. GEOGRAPHIC INFORMATION SYSTEMS (GIS) Planning & Inspections Completed the updates to the Current Land Use layer. Hours reflect work throughout the week. Planning & Inspections Modified a template map for the Dover Comp Plan. Created over 20 diverse maps throughout September. Planning & Inspections Met with Planners and made modifications to Comp Plan maps. Public Works Moved new BMP feature class into SDE. Made some field name changes and established relationship to maintenance table. Public Works Put new lidar data and 2019 aerials on the server from Dover AFB. Public Works Added fence and shed waivers to the parcel layer. Public Works Created a Proposed Street Sweeping Times and Trash Zones App. Public Works Created two CAF maps, one of Clearview Meadows Road Dedication and the other of the Columbia Ave Water Main Replacement. Public Works Bi-Monthly Recycling Update Public Works Created the first 5 flushing maps for Fall 2019. Public Works Created flushing maps for the first week of flushing. Public Works Updated the Energy Lane water GIS layers. Public Works Monthly Recycling Update Public Works Updated the Parcels, Rentals, and Active AHIs layers for the month. Public Works Created six 8.5"x11" MISS Utility Maps for two Ticket requests. Public Works Created a map of the Proposed Street Sweeping changes. Printed one copy at 30"x40". ENGINEERING SUMMARY Major Program Updates SEPTEMBER 19 SEPTEMBER 18 DIFF FY20 YTD FY19 YTD State and Federal Violations 0 0 0 0 Water Quality Complaints 4 12 -8 31 17 Plan Review Completed Within 30 days of Submission 1 5 -4 10 20

WATER & WASTEWATER OPERATIONAL SUMMARY Task SEPTEMBER 19 SEPTEMBER 18 CURRENT FY Water Production - Daily Average 5,596,100 5,893,967 557,111,000 Average Field Response Time (goal is <30 minutes) 17 19 18 Water Mains Repaired 1 1 1 Water Service Lines Repaired 2 2 5 Wastewater Mains Repaired 0 0 1 Wastewater Service Lines Repaired 0 1 2 Sewer Lines Flushed - linear feet 130,777 42,861 232,669 Sewer Mains Videoed -linear feet 120 0 3,283 Sewer Manholes Cleaned 607 219 1,104 Total Fire Hydrants in Service 1,839 1,839 1,839 Total Water Meters in City Distribution System 13,590 13,458 13,590 Aug 18 Sept 18 Oct 18 Nov 18 Dec 18 Jan 19 Feb 19 Total Water Prod. 199,107,000 176,819,000 173,728,000 140,751,000 138,024,000 134,672,000 130,000,000 Billed Consumpt. 166,399,000 186,664,000 155,467,000 140,980,000 125,169,000 126,033,000 124,038,000 Total Flow To County 138,711,000 156,820,000 200,523,000 179,740,000 219,743,000 176,479,000 172,258,000 Billed Discharge 115,562,000 115,713,000 105,157,000 104,335,000 97,541,000 97,698,000 100,579,000 March 19 April 19 May 19 June 19 July 19 Aug 19 Sept 19 Total Water Prod. 160,520,000 144,473,000 163,697,000 171,112,000 192,330,000 196,988,000 167,793,000 Billed Consumpt. 125,349,000 136,797,000 141,380,000 138,786,000 160,762,000 186,715,000 175,315,000 Total Flow To County 184,046,000 190,226,000 150,963,000 147,233,000 166,639,000 116,853,000 109,001,000 Billed Discharge 90,349,000 100,603,000 102,534,000 104,048,000 108,772,000 118,878,000 111,495,000 WATER & WASTEWATER FLOW DATA 250, (XX),000 200,(XX),000 150, (XX),000 100,(XX),000 50,000, (XX) 0 Aug-18 Sep-18 0ct-18 Nov-18 Dec-18 Jan-19 Feb-19 Ma r-19 Apr-19 May-19 Jun-19 Jul-19 Aug-19 Sep-19 - Total Wa te r Production - Bill ed Consumption - Total Flow to County - Bill ed Discharge 1. In general, Billed Consumption should be less than Water Production due to system water losses (fire hydrant use, breaks, etc.). 2. In general, Billed Discharge will be less than Flow to County due to system inflow & infiltration occurrences. 3. Water Production and Flow to County directly match readings taken from the 1st of the month to the end of the month for the month reported. Due to meter reading routes, readings are made throughout the month and billed within 3 days. As such, Billed Consumption and Billed Discharge components can be up to 30 days behind Water Production and Flow to County readings. 4. Oct 18 through Apr 19 Total Flow to County higher than Total Water Production due to #2 above (higher than average rainfall during these months). 5. Sep 18 and Sep 19 Billed Consumption higher than Total Water Production due to #3 above in conjunction with high demand in Aug 18 and Aug 19, respectively. 6. Aug 19 Billed Consumption increase over Aug 18 Billed Consumption primarily due to increase in water usage by Garrison Energy Center.

City Planner’s Monthly Report Department of Planning & Inspections SEPTEMBER 2019 Planning & Inspections Highlights Some Items to Call to Your Attention Dover continues to see steady growth in housing, retail, health care and general business categories. September commercial construction permit values were in excess of $1,243,000 bring- ing the year-to-date total to just under $4,530,000. A total of 122 permits for all types of work were issued in September including a tenant fit-out in the Dover Mall and on Horsepond Road. Residences at 938 Shank Road, 210 W. Division Street and 316 W. Division Street were demolished, while a property at 320 W. Division Street is undergoing renovation with a November 8th deadline for completion. Completion of the Comprehensive Plan remains a top priority with release of the Staff Draft for internal review on August 14. Planning Staff is working toward submission of a completed Draft to the State for PLUS Review by October 1, 2019. Planning & Inspection supervisory staff are participating in Su- pervisory Training during the months of September and October. Those involved are David Hugg, Dawn Melson-Williams, Jason Osika, Tim Taraila and Kristen Mullaney.

PROGRESS IN PICTURES 132 Greentree Drive ( Delaware Center for Distance J. Adult learning, Inc. 138 Greentree Drive

PROGRESS IN PICTURES 30 N. Dupont Highway Suite 1 in Capital Sta on 148 John Hunn Brown Rd, Remodel of Target

PROGRESS IN PICTURES 730 Horsepond Road II 8 Barrington Way, Chestnut Grove Farms

Planning & Inspections Revenue FY2020 Actual Revenue Stream FY2020 Budget (YTD) September % of Budget Business License $1,470,000 $ 1,345,027 94% Manufactured Home License $19,000 $ 11,623 69% Building Permits $600,000 $ 60,246 12% Cert. of Occupancy $16,000 $ 2,950 19% Public Occupancy $25,000 $ 950 4% Lodging House $14,000 $ 28 0% Plumbing/Heating/Air $115,000 $ 19,672 16% Rental Inspection Fee $437,000 $ 2,522 1% Miscellaneous $25,000 $ 7,780 26% Fire Protection Fees $70,000 $ 17,190 22% Code Enforcement Fines $35,000 $ 3,925 12% Vacant Building Reg. $250,000 $ 18,125 10% Total P&I Revenue $3,076,000 $ 1,490,038 52% 30-Sep-19 PERSONNEL AND TRAINING Several members of the Department are participating in the Supervisory Training series which runs for 8 weeks in September and October. Participants include: David Hugg (Planning Director), Dawn Melson-Williams (Principal Planner), Jason Osika (Fire Marshal), Tim Taraila, (Code Enforcement Supervisor), and Kristen Mullaney (Licensing & Permitting Supervisor). PLANNING OFFICE The Planning Office is part of the review process for certain types of construction activity permits (Building Permits, Sign Permits, etc.) and Certificate of Occupancy permits. For Sep- tember 2019, Planning Staff was involved with review of 58 Permits and 5 Certificates of Oc- cupancy permits. This results in a 2019 calendar year-to-date total of 670 Permits and Certifi- cates of Occupancy (2018 calendar year-to-date total of 852 Permits and COs compared to 860 for 2017). Staff also reviews new applications for Business Licenses and Rental Dwell- ing Permits.

COMPREHENSIVE PLAN IMPLEMENTATION Planning Staff continues to focus on the various implementation items identified in the 2008 Comprehensive Plan as amended.  The Planning Office continues to be involved in the Restoring Central Dover Community Plan implementation. Especially through participation in various working group commit- tees.  Planning Staff continues Dover’s Downtown Development District program management. 2019 Comprehensive Plan The Planning Office continues the writing and research necessary for the update of the 2008 Comprehensive Plan. Project information and Preliminary Draft documents and maps are available on the Comprehensive Plan website: https://www.cityofdover.com/2019- comprehensive-plan. Following the distribution of Staff DRAFT #1 of the 2019 Comprehen- sive Plan for internal review by Planning Staff and Department Heads, the tasks have focused on completing text edits and formatting of the document. Planning Staff is preparing for sub- mission of the Plan for PLUS (Preliminary Land Use Services) review (Deadline October 1, 2019). The Project Team also continues to work with the Department of Public Works GIS Staff on final drafts of the map series for the Plan. CONSTRUCTION ACTIVITY  Construction activity continues in the Village of Cannon Mill PND, within the Down- town Development District area, and on other several lots in other areas of the City.  Certificates of Occupancy were issued to the following: one (1) Townhouse unit in Chest- nut Grove Farms and one (1) one-family detached dwelling unit Citywide.  Building Permits were issued for a tenant fit-out in the Dover Mall; a tenant fit-out for a manufacturing use at 883 Horsepond Road; and for other renovation projects.  The Temporary Certificates of Occupancy were issued for The Grande: Clubhouse PND -SCHO at 90 Saulsbury Road (C-16-04 Revised) and for a renovation project at the DelDOT campus. A Certificate of Occupancy was issued for a renovation project at Blue Hen Corporate Center.

BOARD AND COMMISSION ACTIVITY Planning Commission The Planning Commission met on September 16, 2019. The next Planning Commission meeting is scheduled for October 21, 2019. The following applications were considered:  S-19-19 Delaware Solid Waste Authority Administration Building at 601 & 801 Energy Lane – The Planning Commission granted conditional approval of the Site Develop- ment Plan and Lot Consolidation Plan Application to construct a two-story 23,487 SF office building with associated site improvements including the waiver for the partial elimination of curbing and the alternative design standard rear setback requirement as well as the approval of the Performance Standards Review Application and the DAC comments The subject properties to be combined total 7.3343 +/- acres and are located north side of Energy Lane east of Bay Road.  S-19-20 Delaware State Police Building Update at Bay Road Commercial: 560 and 600 Bay Road – The Planning Commission granted conditional approval of the Revi- sion to Site Development Plan S-17-20. The Plan Revision replaces the two buildings previously proposed as a 70,646 SF grocery store and a 17,664 SF multi-tenant retail building on the west side of the site with the construction of a one-story 62,667 SF of- fice building and associated site improvements. to include the two waivers: the Arterial Street Buffer that was previously approved and the Tree Mitigation Plan that was re- quested as part of this application and a continued conversation around the parking change and moving that parking change to the Advisory Comments but also encourag- ing the applicant to continue to work cooperatively with Staff The subject properties total 12.9366 +/- acres and are located on the southwest side of Bay Road. Board of Adjustment The Board of Adjustment met on September 18, 2019 . The next Board of Adjustment meeting is scheduled for October 16, 2019. The following application was considered:  Applicant #V-19-07—Property at 805 and 815 Forest Street— The Board of Adjust- ment moved to continue the postponed application V-19-07. At the request of the ap- plicant the application was also postponed at the August 21, 2019 Meeting of the Board of Adjustment. The Public Hearing remains open. At the Request of the Appli- cant, Application V-19-07 will remain postponed as they are evaluating their proposed project for potential revisions.  Applicant #V-19-08 —Property at 731 and 801 West Division Street—The Board of Adjustment moved to grant the variance from the requirements of the Zoning Ordi- nance, Article 3 §27.66 pertaining to the maximum number of stories and height in the COZ-1 (Corridor Overlay Zone); Article 3 § 27.63 (c)(ii) pertaining to the required 12- foot wide landscape buffer required in between building and the parking lot and drive areas; Article 3 §27.67 pertaining to open space and landscaping requirements in the COZ-1; and from Article 6 §5.3 pertaining to supplementary parking regulations for multiple dwellings. They are requesting these variances because they plan to construct

a multiple-dwelling unit structure (apartments) to contain twelve (12) units that will be three (3) stories and thirty-nine (39) feet in height along with associated site improve- ments.  Applicant #V-19-09—Property at 203-1209 Walker Road (1205 Walker Road) of MJ Stone, Inc. The Board of Adjustment moved to grant the variance from the requirements of the Zoning Ordinance, Article 4 §4.1 pertaining to the maximum height in the R-8 (One- family Residence) Zone. They are requesting this variance because the 150-foot-high ex- isting radio tower with 3-foot antenna was previously considered legal non-conforming, but the recent alterations have increased the height of the structure by 11 feet (150-foot- high existing radio tower with 14-foot antenna). This site was recently the subject of a Conditional Use Plan Application C-19-04 to permit a Place of Public Assembly (Church) in an existing building at the rear of the property; it received conditional approval on July 15, 2019 from the Planning Commission. Historic District Commission The Historic District Commission met on September 19, 2019. The next Historic District Commission meeting is scheduled for October 19, 2019. The Commission heard for consul- tation Fence Permit Application #19-1218 for 2 Kings Highway NE regarding the issuance of the Architectural Review Certificate . The Permit consists of removal of the existing fence and review of the new fence materials & format, brick piers and the pergola.

COMMUNITY DEVELOPMENT BLOCK GRANT PROGRAM CDBG FY18 Projects  Homeownership Assistance Program CDBG funds will be used to provide homeownership assistance to first-time homebuyers who purchase affordable housing in the City of Dover. Two (2) families have purchased homes, one family is under contract, and one family is mortgage ready.  Dover Interfaith Mission for Housing CDBG funds will be used to provide operations cost for the shelter. This project is under- way.  DIMH & Central Delaware Housing Collaborative CDBG funds will be used to renovate an existing building that will service homeless women and children.  Milford Housing Homeowner Rehabilitation/Emergency Home Repair Programs CDBG funds will be used to rehabilitate existing owner-occupied housing in the City that is in violation of the City’s Housing Code and complete emergency home repairs to elimi- nate housing conditions that threaten the health and safety of low-income homeowners. Emergency home repairs have been completed for three (3) families. SEPT 2019 (FY20) TOTAL FOR FY20 New Home Permits Issued 3 3 Value of Commercial Projects $1,243,700.00 $4,528,870.00 Downtown Incen ves (Fees $1742.00 $2594.00 Waived)

Code Enforcement Activity—September 2019 Case Type # cases cur- # cases % staff ini ated % staff ini ated rent month YTD (July current month YTD 2019 to June 2020) No valid Rental Permit 0 11 0% 100% No valid Building Permit 5 16 60% 68% Tall grass and weeds 71 197 82% 78% Unregistered vehicle 6 14 83% 71% Abandoned vehicle 2 13 100% 38% Annual Housing Inspec on 45 136 82% 73% Property Maintenance – 21 96 38% 37% Exterior Electric Termina on 0 5 0% 80% Dover Code of Ordinances 32 112 75% 47% Zoning 5 11 80% 81% Total Cases Opened 187 611 Total # of Inspec ons For 491 Month Dangerous Buildings, Vacant Buildings & Demolitions  938 Shank Road—Building was demolished by City hired contactor.  210 W. Division Street—Building was demolished by owner.  316 W. Division Street—Building was partially demolished by the owner, City hired con- tractor completed demolition and clean-up.  320 W. Division Street – Council ordered the owner to make all necessary repairs to the dwelling and bring it into code compliance by August 15, 2019. The owner has obtained a renovation permit and work is on-going. Owner continues to work on the building. A deadline of November 8th was given to complete.

Building Inspections & Licensing Summary September Aug 2018— 2019– June Current 2020 September 2018 June 2019 PERMITTING AND LICENSING Permits Issued Sept (2019) Sept (2018) FY 20 FYTD 20 FY19 FYTD 19 Administra ve Permit 0 5 7 13 Building Addi on/Renova on Permits 32 94 15 96 Building Permits 17 45 27 74 Demoli on Permits 1 9 2 8 Fence Permits 15 44 15 37 Fire Preven on Permits 4 24 9 25 Mechanical Permits 22 84 68 162 Plumbing Permits 21 76 30 186 Sign Permits 8 34 25 49 Swimming Pool Permits 2 3 1 4 Subtotal 418 654 Business Licenses 133 1810 135 1808 Merchant Licenses 24 318 26 312 Contractor Licenses 117 1004 106 1005 Subtotal 3132 3125 Lodging House Licenses 0 1 0 0 Public Occupancy 20 50 14 38 Rental Dwelling 11 52 10 50 Subtotal 103 88 Manufactured Homes 57 228 53 241 BUILDING INSPECTIONS Inspec ons SEPT (2019) SEPT (2018) FY 20 FYTD 20 FY19 FYTD 19 Building (Inspec ons/CBI/Site Mee ngs) 135 474 793 1448 Plumbing/Mechanical 109 361 550 1495 Cer ficate of Occupancy 10 33 17 54

Fire Marshal’s Office—At a Glance The Fire Marshal’s Office investigated three (3) incidents during the month of September to in- clude a large fire loss at 60 Heritage Dr. Staff has started mercantile annual fire and life safety inspections. Month Year to Date Previous Year to Date Annual Fire & Life Safety Inspections 39 65 42 Deficiencies From the Above Inspections 62 154 183 Fire Code Violations/Deficiencies/Complaints 15 59 106 C/O & Fire Equipment Acceptance Tests 6 19 31 Meetings & Walk Through 14 50 51 Fire Plan Review & DAC 15 37 36 Month Year to Date Previous Year to Date Accidental N/A 5 totaling $138,000 6 totaling $25,750 Undetermined 3 totaling $115,000 7 totaling $396,000 1 totaling $80,000 Incendiary N/A N/A 4 totaling $600 Arrest Made with DPD 0 0 1 Investigation Time 6 hours 26 hours 25 hours Injuries 0 0 0 Deaths 0 0 0 I Please feel free to contact our office at any time with any questions or concerns. Thank you!

PLEASE NOTE - THIS REPORT PROVIDES TOP LINE IN.fORMATION ON THE OPERATING FUNDS. IF YOU WOULD LIKE ADDITIONAL INFORMATION, PLEASE FEEL FREE TO CONTACT THE FINANCE DEPARTMENT.

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Finance Department Monthly Report September 2019 CITY OF DOVER ACTIVITY REPORTS SEPTEMBER 2019 FINANCE DEPARTMENT ACTIVITY LEVELS FY19 YTD FY20 YTD BANK TRENDS Number of Deposits Made (Hand, ACH & Wire, Lockbox) 1,862 1,966 Total Amount of All Deposits $ 45,741,422 $ 51,695,293 Other Activity Number of Pay Periods 7 7 Number of Payroll Checks & Direct Deposits Issued 2,765 2,777 Number of Pension Checks Issued 770 768 Total Pension Benefits Paid - Defined Benefit Plan $ 1,375,604 $ 1,389,013 L_____---------'---_II ACCOUNTS PAYABLE Number of Check Vouchers 1,684 1,549 Number of EFT Vouchers 700 720 Vouchers Dollar Amount Disbursed $ 20,563,856 $ 19,397,773 L _ _ _ __ FY19 YTD Wages FY20 YTD Wages $38,888 $107,337 $10,176 $22,918 $67,473 $130,452 $161,578 $76,621 $152,186 $162,143 $476,997 $559,067 $430,284 $565,364 $4,554,948 $4,846,671 • Regular Regular • All over time .• All over time Vacation Vacation Sick Sick • Terminal Leave - Retiree Vacation/Sick Payout Terminal Leave - Retiree Vacation/Sick Payout • Personal Personal • Other • Comp Time Other • Comp Time Page 3

Finance Department Monthly Report September 2019 City of Dover General Fund Summary Fiscal Year to Date (September 2019) Revenues Budget Revised Budget Actual % Property & Transfer Taxes $ 16,121,700 $ 16,121,700 $ 14,827,361 92% Program Revenues 10,570,600 10,570,600 3,005,294 28% Utility Transfers 11,000,000 11,000,000 2,750,010 25% Grants 688,500 688,500 - 0% Interfund Services 5,749,900 5,749,900 2,883,069 50% All Other 1 933,000 933,000 135,861 15% $ 45,063,700 $ 45,063,700 $ 23,601,595 52% Expenditures Budget Revised Budget Actual % 2 $ 28,694,900 $ 28,694,900 $ 4,561,921 16% Program Expenditures Interfund Services 10,312,700 10,362,700 2,005,199 19% Debt Service 500,000 500,000 116,826 23% Post Retirement Benefits 1,894,900 1,894,900 473,730 25% Pension Fund Contributions 964,600 964,600 146,250 15% Capital Project Transfers 3,261,600 3,261,600 815,400 25% All Other 3 1,235,000 1,235,800 255,403 21% $ 46,863,700 $ 46,914,500 $ 8,374,729 18% 1 Includes Franchise Fees, Miscellaneous Receipts, Garrison Farm Rent, Sale of Assets, Return Check Fees, Fund Interest Income, and Investment Manager Cost 2 Includes Stormwater Account 3 Includes Misc. Grant Exp., Bank and CC Fees, Street Lights Expense, DDP Contribution, Transfer to Electric I&E, and Bond Issue Costs Page 4

Finance Department Monthly Report September 2019 General Fund Revenues $18,000,000 $16,000,000 $14,000,000 $12,000,000 $10,000,000 $8,000,000 $6,000,000 $4,000,000 $2,000,000 $- Property & Transfer Taxes I Program Revenues I - Utility Transfers Grants I ••- Interfund Services All Other 1 • Budget • Revised Budget • Actual General Fund Expenditures $35,000,000 $30,000,000 $25,000,000 $20,000,000 $15,000,000 $10,000,000 $5,000,000 $- • Budget • Revised Budget • Actual Page 5

Finance Department Monthly Report September 2019 City of Dover Water Fund Summary Fiscal Year to Date (October 2019) Revenues Budget Revised Budget Actual % Customer Sales $ 5,530,800 $ 5,530,800 $ 1,701,477 31% Impact Fees 570,000 570,000 94,564 17% Rents 410,200 410,200 11,782 3% Miscellaneous 1 33,000 33,000 18,430 56% $ 6,544,000 $ 6,544,000 $ 1,826,253 28% Expenditures Budget Revised Budget Actual % Program Expenses $ 3,090,700 $ 3,090,700 $ 489,025 16% Interfund Services 1,067,800 1,067,800 521,618 49% Debt Service 760,000 760,000 169,747 22% Post Retirement Benefits 113,200 113,200 28,190 25% Capital Project Transfers 1,500,000 1,500,000 375,000 25% Electric I&E Transfer 149,000 149,000 - 0% General Fund Transfer 500,000 500,000 125,010 25% All Other 2 14,000 14,000 5,540 40% $ 7,194,700 $ 7,194,700 $ 1,714,129 24% 1 Includes Interest Earnings and Miscellaneous Income 2 Includes Bank & CC Fees Page 6

Finance Department Monthly Report September 2019 Water Revenues $6,000,000 $5,000,000 $4,000,000 $3,000,000 $2,000,000 -- $1,000,000 $- Customer Sales Impact Fees Rents Miscellaneous 1 • Budget • Revised Budget • Actual Water Expenses $3,500,000 $3,000,000 $2,500,000 $2,000,000 $1,500,000 $1,000,000 $500,000 $- Program Expenses Interfund Services Debt Service Post Retirement Capital Project Electric I&E Transfer General Fund All Other 2 Benefits Transfers Transfer • Budget • Revised Budget • Actual Page 7

Finance Department Monthly Report September 2019 City of Dover Wastewater Fund Summary Fiscal Year to Date (October 2019) Revenues Budget Revised Budget Actual % Customer Sales $ 8,763,600 $ 8,763,600 $ 2,369,994 27% Impact Fees 480,000 480,000 87,293 18% Miscellaneous 1 33,200 33,200 4,649 14% $ 9,276,800 $ 9,276,800 $ 2,461,936 27% Expenditures Budget Revised Budget Actual % Program Expenses $ 1,349,000 $ 1,349,000 $ 216,401 16% Kent County Treatment Fee 5,101,900 5,101,900 1,142,891 22% Interfund Services 769,200 769,200 417,878 54% Debt Service 672,500 672,500 65,665 10% Post Retirement Benefits 113,100 113,100 28,390 25% Capital Project Transfers 900,000 900,000 225,000 25% Electric I&E Transfer 149,000 149,000 - 0% General Fund Transfer 500,000 500,000 125,010 25% All Other 2 29,000 29,000 2,033 7% $ 9,583,700 $ 9,583,700 $ 2,223,267 23% 1 Includes Interest Earnings, Miscellaneous Income, and Wastewater Penalties 2 Includes Bank & CC Fees and Bond Issuance Cost Page 8

Finance Department Monthly Report September 2019 Wastewater Revenues $10,000,000 $9,000,000 $8,000,000 $7,000,000 $6,000,000 $5,000,000 $4,000,000 $3,000,000 $2,000,000 $1,000,000 $- Customer Sales • Impact Fees Budget • Revised Budget • - Miscellaneous 1 Actual Wastewater Expenses $6,000,000 $5,000,000 $4,000,000 $3,000,000 $2,000,000 $1,000,000 $- Program Expenses Kent County Treatment Fee Interfund Services Debt Service Post Retirement Benefits Capital Project Transfers Electric I&E Transfer .__ General Fund Transfer - - - All Other 2 • Budget • Revised Budget • Actual Page 9

Finance Department Monthly Report September 2019 City of Dover Electric Fund Summary Fiscal Year to Date (September 2019) Revenues Budget Revised Budget Actual % Customer Sales $ 84,008,400 $ 84,008,400 $ 24,457,681 29% Distribution of Earnings (2,873,800) (2,873,800) (854,381) 30% All Other 1 960,400 960,400 824,583 86% $ 82,095,000 $ 82,095,000 $ 24,427,882 30% Expenditures Budget Revised Budget Actual % Power Supply & Generation $ 47,785,900 $ 47,785,900 $ 10,715,158 22% Electric Operating Div. Exp. 7,046,200 7,046,200 1,052,610 15% Interfund Services 3,912,900 3,912,900 1,943,574 50% Debt Service 1,379,500 1,379,500 350,301 25% Post Retirement Benefits 721,400 721,400 180,360 25% Capital Project Transfers 6,816,000 6,816,000 - 0% General Fund Transfer 10,000,000 10,000,000 2,499,990 25% Depreciation Reserve 5,000,000 5,000,000 - 0% All Other 2 2,053,500 2,053,500 498,640 24% $ 84,715,400 $ 84,715,400 $ 17,240,633 20% 1 Includes Rental Revenue, Miscellaneous Service Revenue, Interest Income, Penalties, General Service Billing Received from Uncollectible, and Green Energy Charge 2 Includes Utility Tax, Interest on Deposits, Green Energy, A/R Write-offs, and Bank & CC Fees Megawatt Hours Sold & Purchased Budget Rev. Budget Actual Sales to Customers MWh (excl. Street Light MWh) 752,307 752,307 224,559 Sales per MWh $106.09 $106.09 $103.49 Purchased/Generated MWh 785,072- 785,072- 229,982- All In MWh Supply & Generation $60.87 $60.87 $46.59 Page 10

Finance Department Monthly Report September 2019 Electric Fund - Revenues Millions $(10) Budget Revised Budget Actual I --$- $10 $20 $30 $40 $50 $60 $70 $80 $90 • Customer Sales • Distribution of Earnings • All Other 1 Electric Fund - Expenditures $55,000,000 $50,000,000 $45,000,000 $40,000,000 $35,000,000 $30,000,000 $25,000,000 $20,000,000 $15,000,000 $10,000,000 $5,000,000 $- Electric Power Supply & Interfund Post Retirement Capital Project General Fund Depreciation Operating Div. Debt Service All Other 2 Generation Services Benefits Transfers Transfer Reserve Exp. • Budget $47,785,900 7,046,200 3,912,900 1,379,500 721,400 6,816,000 10,000,000 5,000,000 2,053,500 • Revised Budget $47,785,900 7,046,200 3,912,900 1,379,500 721,400 6,816,000 10,000,000 5,000,000 2,053,500 • Actual $10,715,158 1,052,610 1,943,574 350,301 180,360 - 2,499,990 - 498,640 • Budget • Revised Budget • Actual Page 11

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Finance Department Monthly Report September 2019 City of Dover Division Expense Summary (General Fund) Fiscal Year to Date (September 2019) Budget Revised Budget Actual % General Fund Divisions % of Budget City Clerk $ 432,600 $ 432,600 $ 67,206 16% Council 157,700 157,700 26,704 17% Mayor I Tax Assessor 398,200 398,200 50,389 13% Human Resources I Fire 763,700 763,700 148,759 19% Customer Services I Grounds 1,269,500 1,269,500 216,697 17% Fleet Maintenance Library 1,779,800 1,779,800 303,584 17% I Procurement & Inventory Recreation 1,156,600 1,156,600 204,085 18% I Engineering Life Safety 381,500 381,500 33,406 9% I Code Enforcement 680,200 680,200 112,771 17% Facilities Management I Planning 570,400 570,400 90,120 16% Pub. Services Administration I Public Inspections 644,700 644,700 93,634 15% Finance I Police 17,183,900 17,183,900 2,728,850 16% Information Technology Police Extra Duty 665,100 665,100 60,498 9% I City Manager Streets 810,600 806,400 156,761 19% Stormwater Sanitation 2,432,400 2,432,400 519,817 21% Sanitation I Stormwater 859,000 863,200 18,293 2% I City Manager 1,007,900 1,007,900 134,896 13% Streets Information Technology 747,000 747,000 293,232 39% Police Extra Duty Finance 935,800 935,800 176,342 19% Police I Pub. Services Administration 802,300 802,300 116,731 15% I Public Inspections Facilities Management 655,700 655,700 123,823 19% I Planning Engineering 368,800 368,800 40,955 11% I Procurement & Inventory 684,400 684,400 114,973 17% Code Enforcement Fleet Maintenance 1,051,200 1,051,200 185,402 18% Life Safety Customer Services 1,067,500 1,067,500 184,674 17% Recreation I - - Human Resources 524,200 574,200 67,255 12% Library I Mayor 226,900 226,900 24,666 11% I Grounds $ 38,257,600 $ 38,307,600 $ 6,294,522 16% i i I Fire I Tax Assessor I Council i I I City Clerk i 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Page 13

Finance Department Monthly Report September 2019 City of Dover Utilities Summary Fiscal Year to Date (September 2019) Water Divison Expenses Budget Revised Budget Actual % Engineering & Inspection $ 371,400 $ 371,400 $ 25,589 7% Water Department 638,400 638,400 104,135 16% Water Treatment Plant 2,080,900 2,080,900 359,300 17% $ 3,090,700 $ 3,090,700 $ 489,025 16% Wastewater Divison Expenses Budget Revised Budget Actual % Engineering & Inspection $ 195,100 $ 195,100 $ 26,963 14% Wastewater Department 1,153,900 1,153,900 189,437 16% $ 1,349,000 $ 1,349,000 $ 216,401 16% Electric Division Expenses Budget Revised Budget Actual % Transmission/Distribution $ 3,802,800 $ 3,802,800 $ 616,685 16% Electrical Engineering 1,372,900 1,372,900 182,470 13% Administration 615,500 615,500 74,423 12% Meter Reading 401,900 401,900 71,310 18% Systems Operations 853,100 853,100 107,722 13% $ 7,046,200 $ 7,046,200 $ 1,052,610 15% Page 14

Finance Department Monthly Report September 2019 Water Division % of Budget Water Treatment Plant Water Department Engineering & Inspection 0% 2% 4% 6% 8% 10% 12% 14% 16% 18% 20% Wastewater Division % of Budget Water Treatment Plant Water Department Engineering & Inspection 0% 2% 4% 6% 8% 10% 12% 14% 16% 18% 20% Electric Division % of Budget Systems Operations Meter Reading Administration Electrical Engineering Transmission/Distribution 0% 5% 10% 15% 20% Page 15

Finance Department Monthly Report September 2019 City of Dover Capital Outlay Summary (All Funds) Fiscal Year to Date (October 2019) General Fund Budget Actual % Fire $ 281,100 $ 19,418 6.9% Recreation 476,000 15,153 3.2% Life Safety 48,900 - 0.0% Code Enforcement 37,200 - 0.0% Inspections 18,600 - 0.0% Police 753,900 - 0.0% Streets 1,266,500 22,072 1.7% Sanitation 287,200 - 0.0% Grounds 128,400 - 0.0% Stormwater 365,000 - 0.0% Information Technology 45,600 - 0.0% Facilities Management 784,000 567 0.1% Purchasing 390,000 - 0.0% Fleet Maintenance 21,600 - 0.0% Transfer to Parkland Reserve - 15,000 0.0% General Fund Capital Projects $ 4,904,000 $ 72,210 1.5% Water Fund Water $ 960,400 $ 15,525 1.6% Water Treatment Plant 559,700 - 0.0% Water Fund Capital Projects $ 1,520,100 $ 15,525 1.0% Wastewater Fund Wastewater 2,302,600 36,939 1.6% Wastewater Fund Capital Projects $ 2,302,600 $ 36,939 1.6% Electric Fund Electric Generation $ 115,000 $ 68,241 59.3% Transmission/Distribution 1,255,000 184,556 14.7% Electrical Engineering 3,293,000 67,376 2.0% ERP System 488,000 990 0.2% Electric Administration 1,643,200 - 0.0% Electric Fund Capital Projects $ 6,816,000 $ 321,163 4.7% TOTAL CAPITAL PROJECTS $ 15,542,700 $ 445,837 2.9% Page 16

Finance Department Monthly Report September 2019 Capital Outlay - All Divisions $3,500,000 $3,000,000 $2,500,000 $2,000,000 $1,500,000 $1,000,000 $500,000 $- • Budget • Actual Capital Outlay - By Fund $8,000,000 $7,000,000 $6,000,000 $5,000,000 $4,000,000 $3,000,000 $2,000,000 $1,000,000 $- Budget Actual • General Fund Capital Projects • Water Fund Capital Projects • Wastewater Fund • Electric Fund Capital Projects Page 17

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MONTHLY REPORT SEPTEMBER 2019

Date Range: From 09/01/2019 to 09/30/2019 Incident Run Log Fixed Property: Dover Fire Department Company: All Companies Sorted by: Not selected Date FDID Incident# Alarm ### Address Suite Type Lgth 09/01/2019 30046 2019-000915 12:50 631 S STATE ST Water problem, other 0.0 09/01/2019 30046 2019-000916 16:21 7 ANCHOR LA Alarm system activation, no fire - unintentional 0.3 09/01/2019 30046 2019-000917 18:56 630 HAMPTON HILL DR Dispatched & canceled en route 0.4 09/01/2019 30046 2019-000918 19:46 WALNUT SHADE RD Dispatched & canceled en route 0.1 09/02/2019 30046 2019-000919 01:23 S GOVERNORS Extrication of victim(s) from vehicle 0.7 09/02/2019 30046 2019-000920 11:12 2229 SHARON HILL RD Smoke detector activation, no fire - unintentional 0.3 09/02/2019 30046 2019-000921 12:38 1704 E LEBANON RD Good intent call, other 0.4 09/02/2019 30046 2019-000922 14:13 506 WESTWOOD DR Smoke detector activation, no fire - unintentional 0.3 09/02/2019 30046 2019-000923 19:17 1570 N DUPONT HWY False alarm or false call, other 0.5 09/02/2019 30046 2019-000924 23:53 605 BAY RD System malfunction, other 0.4 09/03/2019 30046 2019-000925 01:20 371 MAIN ST Cover assignment, standby, moveup 3.0 09/03/2019 30046 2019-000926 12:21 1760 N DUPONT HWY Dispatched & canceled en route 0.0 09/03/2019 30046 2019-000927 14:07 1 DOVER HIGH DRIVE Smoke detector activation, no fire - unintentional 0.5 09/03/2019 30046 2019-000928 17:06 44 COURTSIDE DR B Smoke detector activation due to malfunction 0.4 09/03/2019 30046 2019-000929 21:37 650 BAY RD Dispatched & canceled en route 0.1 09/04/2019 30046 2019-000930 02:49 1200 N DUPONT HWY Alarm system sounded due to malfunction 0.5 09/04/2019 30046 2019-000931 11:33 BAY RD Motor vehicle accident with injuries 0.5 09/04/2019 30046 2019-000932 18:55 1127 S DUPONT HWY Dispatched & canceled en route 0.0 09/04/2019 30046 2019-000933 23:32 300 HIAWATHA LANE Smoke detector activation due to malfunction 0.5 09/05/2019 30046 2019-000934 08:58 1200 N DUPONT HWY Dispatched & canceled en route 0.2 09/05/2019 30046 2019-000935 09:05 1525 MCKEE RD Unintentional transmission of alarm, other 0.2 09/05/2019 30046 2019-000936 09:17 54 RUNWAY LA Good intent call, other 0.3 09/05/2019 30046 2019-000937 09:37 848 WOODCREST DR BLDG A Good intent call, other 0.6 09/05/2019 30046 2019-000938 20:09 405 COUNTRY DR False alarm or false call, other 1.0 09/06/2019 30046 2019-000939 00:05 150 CECIL ST Smoke detector activation due to malfunction 1.1 09/06/2019 30046 2019-000940 03:17 21 S LITTLE CREEK RD Smoke detector activation, no fire - unintentional 0.3 09/06/2019 30046 2019-000941 22:23 1200 N DUPONT HWY Smoke detector activation, no fire - unintentional 0.3 09/06/2019 30046 2019-000942 22:23 821 BOGGS DR Good intent call, other 0.5 09/06/2019 30046 2019-000943 23:40 1289 WALKER RD BUILD C 0.7 09/07/2019 30046 2019-000944 00:50 724 MILLER DR Water or steam leak 1.1 09/07/2019 30046 2019-000945 11:38 1200 N DUPONT HWY System malfunction, other 0.4 09/07/2019 30046 2019-000946 13:54 1200 N DUPONT HWY Arcing, shorted electrical equipment 0.6 09/07/2019 30046 2019-000947 16:08 1200 WHITEOAK RD Good intent call, other 0.3 09/07/2019 30046 2019-000948 20:44 120 HAMAN DR Arcing, shorted electrical equipment 0.6 09/08/2019 30046 2019-000949 12:32 10 FAIRWAY LAKES DR R Smoke scare, odor of smoke 0.3 09/08/2019 30046 2019-000950 14:50 771 CHESTNUT GROVE RD Motor vehicle accident with injuries 0.5 09/08/2019 30046 2019-000951 20:45 101 BABB DR Good intent call, other 0.3 09/09/2019 30046 2019-000952 11:42 150 CECIL ST Alarm system sounded due to malfunction 0.4 09/09/2019 30046 2019-000953 14:51 591 S DUPONT HWY Alarm system sounded due to malfunction 0.3 09/09/2019 30046 2019-000954 20:45 E DIVISION STREET Gas leak (natural gas or LPG) 3.0 09/09/2019 30046 2019-000955 20:51 WYOMING AVE & MONROE TERR Power line down 0.5 09/10/2019 30046 2019-000956 08:36 690 ARTIS DR Public service assistance, other 0.8 09/10/2019 30046 2019-000957 15:40 SHARON HILL RD Extrication of victim(s) from vehicle 0.9 09/10/2019 30046 2019-000958 15:57 362 BLUECOAT ST False alarm or false call, other 0.6 09/10/2019 30046 2019-000959 19:09 1426 N DUPONT HWY Alarm system activation, no fire - unintentional 0.5 09/10/2019 30046 2019-000960 19:57 110 SPRINGFIELD WAY Smoke detector activation, no fire - unintentional 0.5 09/11/2019 30046 2019-000961 14:54 210 BEISER BLVD Smoke scare, odor of smoke 0.4 09/12/2019 30046 2019-000962 19:16 COURT ST Extrication of victim(s) from vehicle 0.3 09/12/2019 30046 2019-000963 19:17 SR 1 & EXIT 93 Motor vehicle accident with injuries 0.6 09/12/2019 30046 2019-000964 19:55 SR 1 & EXIT 93 Motor vehicle accident with injuries 0.0 09/12/2019 30046 2019-000965 22:17 1570 N DUPONT HWY False alarm or false call, other 0.5 09/13/2019 30046 2019-000966 00:22 45 S STATE ST False alarm or false call, other 0.4 09/13/2019 30046 2019-000967 05:47 1200 N DUPONT HWY System malfunction, other 0.4 09/13/2019 30046 2019-000968 19:45 500 PERSIMMON TREE LA 4 Smoke detector activation, no fire - unintentional 0.5 09/14/2019 30046 2019-000969 11:10 35 LOOCKERMAN PLAZA False alarm or false call, other 0.1 09/14/2019 30046 2019-000970 20:04 237 PINE ST Smoke detector activation, no fire - unintentional 0.3 09/15/2019 30046 2019-000971 04:48 453 COUNTRY DR Hazardous condition, other 1.0 09/15/2019 30046 2019-000972 07:37 1700 N DUPONT HWY BLDG F False alarm or false call, other 0.2 09/15/2019 30046 2019-000973 13:37 1365 N DUPONT HWY Unintentional transmission of alarm, other 0.4 Date: 11/14/2019 Page: 1 Time:10:42

Date FDID Incident# Alarm ### Address Suite Type Lgth 09/15/2019 30046 2019-000974 15:03 1200 N DUPONT HWY Smoke detector activation due to malfunction 0.4 09/16/2019 30046 2019-000975 04:15 224 BRADLEY RD Passenger vehicle fire 1.6 09/16/2019 30046 2019-000976 15:16 1261 S FARMVIEW DR Public service 0.9 09/16/2019 30046 2019-000977 15:26 1570 N DUPONT HWY Smoke detector activation, no fire - unintentional 0.3 09/16/2019 30046 2019-000978 19:35 41 FAIRWAYS LAKE DR Dumpster or other outside trash receptacle fire 0.6 09/16/2019 30046 2019-000979 19:39 1373 ROSE VALLEY SCHOOL RD Outside rubbish, trash or waste fire 1.0 09/16/2019 30046 2019-000980 22:21 46 S NEW ST Outside rubbish fire, other 0.3 09/18/2019 30046 2019-000981 16:05 1200 N DUPONT HWY Dispatched & canceled en route 0.3 09/18/2019 30046 2019-000982 16:44 1453 N DUPONT HWY Alarm system activation, no fire - unintentional 0.4 09/19/2019 30046 2019-000983 15:53 125 SWEETGUM DR False alarm or false call, other 0.4 09/19/2019 30046 2019-000984 18:33 SR1 SR1 AND DIVISION ST/N LITTLE EXIT Motor vehicle accident with injuries 0.5 09/19/2019 30046 2019-000985 20:31 171 WESTMINSTER DR Alarm system activation, no fire - unintentional 0.5 09/20/2019 30046 2019-000986 04:48 21 N STATE ST Malicious, mischievous false call, other 0.3 09/20/2019 30046 2019-000987 14:35 426 S NEW ST Alarm system sounded due to malfunction 0.3 09/20/2019 30046 2019-000988 14:58 125 GREENTREE DR 1 Lock-in (if lock out , use 511 ) 0.3 09/20/2019 30046 2019-000989 16:34 129 S BRADFORD ST Alarm system sounded due to malfunction 0.2 09/20/2019 30046 2019-000990 18:24 1289 WALKER RD BUILD E Gas leak (natural gas or LPG) 0.3 09/20/2019 30046 2019-000991 19:02 28 PATRIOT DR Medical assist, assist EMS crew 0.3 09/20/2019 30046 2019-000992 21:40 148 JOHN HUNN BROWN RD Animal problem 0.2 09/20/2019 30046 2019-000993 22:55 435 ASHLAND AVE 0.4 09/21/2019 30046 2019-000994 11:23 414 FEDERAL ST Unintentional transmission of alarm, other 0.4 09/21/2019 30046 2019-000995 16:07 10 LEE CIR 0.5 09/21/2019 30046 2019-000996 17:03 1200 N DUPONT HWY False alarm or false call, other 0.3 09/21/2019 30046 2019-000997 17:21 150 CECIL ST False alarm or false call, other 0.2 09/21/2019 30046 2019-000998 17:36 1200 N DUPONT HWY False alarm or false call, other 0.5 09/21/2019 30046 2019-000999 19:20 STATE ROUTE 1 Dispatched & canceled en route 0.1 09/21/2019 30046 2019-001000 19:30 1570 N DUPONT HWY Smoke detector activation, no fire - unintentional 0.6 09/22/2019 30046 2019-001001 01:36 1200 N DUPONT HWY Smoke detector activation, no fire - unintentional 0.4 09/22/2019 30046 2019-001002 02:57 411 S QUEEN ST Smoke detector activation due to malfunction 0.3 09/22/2019 30046 2019-001003 08:13 311 WINDING CREEK RD Smoke detector activation, no fire - unintentional 0.3 09/22/2019 30046 2019-001004 12:15 320 RAYMOND ST Removal of victim(s) from stalled elevator 0.4 09/22/2019 30046 2019-001005 15:30 150 CECIL ST Smoke detector activation, no fire - unintentional 0.1 09/22/2019 30046 2019-001006 15:52 N DUPONT HWY 0.5 09/22/2019 30046 2019-001007 20:25 N DUPONT HWY Motor vehicle accident with injuries 0.6 09/22/2019 30046 2019-001008 23:29 30 S AMERICAN AVE Unintentional transmission of alarm, other 0.7 09/23/2019 30046 2019-001009 09:15 1362 S GOVERNORS AVE Smoke detector activation, no fire - unintentional 0.4 09/23/2019 30046 2019-001010 09:55 2898 ARTHURSVILLE RD Dispatched & canceled en route 0.2 09/23/2019 30046 2019-001011 18:58 39 PAR HAVEN DR E 0.2 09/24/2019 30046 2019-001012 12:24 311 WINDING CREEK RD False alarm or false call, other 0.3 09/24/2019 30046 2019-001013 12:41 801 N DUPONT HWY Hazardous condition, other 0.4 09/24/2019 30046 2019-001014 14:42 51 WEBBS LN R Dumpster or other outside trash receptacle fire 0.4 09/24/2019 30046 2019-001015 19:42 889 NAULT RD Motor vehicle accident with injuries 0.8 09/24/2019 30046 2019-001016 20:28 107 LEXINGTON PL Cooking fire, confined to container 0.4 09/24/2019 30046 2019-001017 20:54 1570 N DUPONT HWY Alarm system activation, no fire - unintentional 0.5 09/25/2019 30046 2019-001018 08:23 800 BAY RD Dispatched & canceled en route 0.2 09/25/2019 30046 2019-001019 09:52 311 WINDING CREEK RD Smoke detector activation due to malfunction 0.3 09/25/2019 30046 2019-001020 11:01 1074 S STATE ST Good intent call, other 0.7 09/25/2019 30046 2019-001021 11:54 5 MCBRY CT Cooking fire, confined to container 0.7 09/25/2019 30046 2019-001022 13:32 60 HERITAGE DR Building fire 1.4 09/25/2019 30046 2019-001023 15:17 300 BANNING ST Removal of victim(s) from stalled elevator 0.4 09/25/2019 30046 2019-001024 18:11 66 LAUREL DR Smoke detector activation, no fire - unintentional 0.4 09/25/2019 30046 2019-001025 20:04 300 WASHINGTON ST Medical assist, assist EMS crew 0.3 09/26/2019 30046 2019-001026 10:06 1665 KENTON RD 0.6 09/26/2019 30046 2019-001027 17:30 1700 N DUPONT HWY BLDG F Smoke detector activation, no fire - unintentional 0.5 09/26/2019 30046 2019-001028 18:25 725 HORSEPOND RD Assist invalid 0.3 09/26/2019 30046 2019-001029 22:31 1200 N DUPONT HWY Removal of victim(s) from stalled elevator 0.7 09/27/2019 30046 2019-001030 09:04 WEST NORTH STREET Motor vehicle accident with no injuries. 0.2 09/27/2019 30046 2019-001031 12:38 179 CARNOUSTIE RD Motor vehicle accident with injuries 0.7 09/27/2019 30046 2019-001032 12:58 121 MARTIN LUTHER KING JR. BLVD No incident found on arrival at dispatch address 0.3 09/27/2019 30046 2019-001033 21:01 1700 N DUPONT HWY BLDG F Smoke detector activation, no fire - unintentional 0.3 09/28/2019 30046 2019-001034 14:34 416 SUSSEX AVE Alarm system activation, no fire - unintentional 0.5 09/28/2019 30046 2019-001035 17:25 148 THAMES DR Smoke scare, odor of smoke 0.4 09/28/2019 30046 2019-001036 20:59 1200 N DUPONTY HWY False alarm or false call, other 0.2 Date: 11/14/2019 Page: 2 Time:10:42

Date FDID Incident# Alarm ### Address Suite Type Lgth 09/28/2019 30046 2019-001037 22:00 103 S GOVERNORS AVE Medical assist, assist EMS crew 0.0 09/28/2019 30046 2019-001038 23:01 1131 N DUPONT HWY Dispatched & canceled en route 0.1 09/29/2019 30046 2019-001039 01:56 RT 10 OVERPASS & SR1 Motor vehicle accident with injuries 0.5 09/29/2019 30046 2019-001040 07:26 1706 N DUPONT HWY Smoke detector activation, no fire - unintentional 0.4 09/29/2019 30046 2019-001041 23:10 35 FIELDSTONE CT 0.4 09/30/2019 30046 2019-001042 13:54 631 RIDGELY ST Unintentional transmission of alarm, other 0.3 09/30/2019 30046 2019-001043 17:49 401 E WIND DR Gas leak (natural gas or LPG) 0.6 09/30/2019 30046 2019-001044 18:33 100 LONG ISLAND CT Good intent call, other 0.4 Total Number of Incidents: 130 Total Length of Incidents: 61.5 Hours

3:18 PM Robbins Hose Company # 1, Inc. 10/12/19 Profit & Loss Budget vs. Actual Accrual Basis July through September 2019 Jul - Sep 19 Budget $ Over Budget % of Budget Ordinary Income/Expense Expense Personnel & Office Expenses 201 · Contract Employee 10,503.28 37,000.00 -26,496.72 28.4% 203 · Office Supplies 163.11 1,000.00 -836.89 16.3% 204 · Training & Travel Expenses 1.940.00 12,000.00 -10,060.00 16.2% Total Personnel & Office Expenses 12,606.39 50,000.00 -37,393.61 25.2% Repairs & Maintenance 101 · Equipment Repairs 40,895.71 135,000.00 -94,104.29 30.3% 102 · Fuel 5,022.26 13,500.00 -8,477.74 37.2% 103 · Medical Supplies 0.00 1,000.00 -1,000.00 0.0% 104 · Other Equipment Repairs 500.00 1,500.00 -1,000.00 33.3% 105 · Radio Repairs 0.00 1,000.00 -1,000.00 0.0% 106 · Program Expenses 9,008.40 35,000.00 -25,991.60 25.7% 107 · Small Tools 751.46 2,000.00 -1,248.54 37.6% Total Repairs & Maintenance 56,177.83 189,000.00 -132,822.17 29.7% Uniforms 301 · Safety & Security Material 262.68 500.00 -237.32 52.5% 302 · Firefighting Gear 9,377.65 29,000.00 -19,622 .35 32.3% 303 · Officer Uniforms & Misc. Eq ... 0.00 2,000.00 -2,000.00 0.0% 304 · Dispatchers Uniforms 107.90 1,500.00 -1,392.10 7.2% Total Uniforms 9,748.23 33,000.00 -23,251.77 29.5% Utilities 401 · Building Maintenance Supp... 0.00 500.00 -500.00 0.0% 402 · Electric 15,300.66 37,500.00 -22,199 .34 40.8% 403 · Natural Gas 625.50 12,000.00 -11,374.50 5.2% 404 · Telephone 1,518.92 7,500.00 -5,981.08 20.3% 405 · Water/Sewer 480.22 2,000.00 -1,519.78 24.0% Total Utilities 17,925.30 59,500.00 -41,574.70 30.1% Total Expense 96,457.75 331,500.00 -235,042.25 29.1% Net Ordinary Income -96,457.75 -331,500.00 235,042.25 29.1% Net Income -96,457.75 -331,500.00 235,042.25 29.1% Page 1

3:19 PM Robbins Hose Company # 1, Inc. 10/12/19 Profit & Loss Accrual Basis September 2019 Sep 19 Ordinary Income/Expense Expense Personnel & Office Expenses 201 · Contract Employee 2,928.08 203 · Office Supplies 28.53 204 · Training & Travel Expen .. . 425.00 Total Personnel & Office Expen .. . 3,381.61 Repairs & Maintenance 101 · Equipment Repairs 12,327.13 102 · Fuel 1,337.38 106 · Program Expenses 214.32 107 · Small Tools 23.96 Total Repairs & Maintenance 13,902.79 Uniforms 301 · Safety & Security Material 148.50 302 · Firefighting Gear 9,377.65 Total Uniforms 9,526.15 Utilities 402 · Electric 4,055.82 403 · Natural Gas 238.87 404 · Telephone 360.92 405 · Water/Sewer 132.88 Total Utilities 4,788.49 Total Expense 31,599.04 Net Ordinary Income -31,599.04 Net Income -31,599.04 Page 1

DEPARTMENT OF POLICE Timothy Stump 400 South Queen Street Acting Chief of Police Dover, Delaware 19904 302-736-7111 November 24, 2019 Honorable Robin Christiansen, Mayor Member of Dover City Council City Hall Dover, DE 19901 Mayor Christiansen and Council Members: The following is the monthly report for Dover Police Department activities for the month of September 2019: COMPLAINTS Total complaints received through September 30, 2019 numbered 31,228 this is a decrease of 1,730 complaints over the same period last year. 34,000 33,065 32,958 32,011 32,000 31,228 30,000 29,006 28,000 26,000 2015 2016 2017 2018 2019 CRIMINAL INVESTIGATIONS 10 9 8 8 6 II 6 5 4 4 4 2 0 • II Burglary Cases 0 Reported in 11 Robbery September • 0 Cases 0 Cleared In 0 Rape 0 September -- • 1 Cases 1 Homicide 0 Cleared from Sudden Death Previous Months 0 1|Page

DRUGS, VICE, & ORGANIZED CRIME (DVOC) AND STREET CRIMES SECTION SEIZURES Along with the drug seizures below, the units also recovered 2.4 grams/doses of miscellaneous other drugs during the month of September. 1.50 1.201 1.00 0.50 0.00 0 0 0 0.00 Marijuana Cocaine Ecstasy (Doses) Prescription Pills Heroin (Doses) • GRAMS/DOSES FIREARM SEIZURES/INSIDE CITY LIMITS 2 1 1 1 0 0 0 CI 0 I 0 0 DVOC/STREET CRIMES I 0 PATROL 0 0 0 SEU 0 • HANDGUN • RIFLE • SHOTGUN COMMUNITY POLICING COMMUNITY POLICING CONTACTS ABANDONED VEHICLES 3 ALCOHOL VIOLATIONS/DUI’S 0 CADETS CONTACTS ASSIST OTHER 110 PARKING 23 WARRANTS ON FILE 0 SMOKING 0 CRIMINAL ARRESTS 1 OPEN CONTAINER 14 PARKING DCO’S 3 LOUD NOISE 0 LOUD MUSIC 0 OTHER DCO’s 24 MISCELLANEOUS DCO’S 0 PROPERTY CHECKS 56 PARKING COMPLAINTS 3 BUSINESS CONTACTS 99 PEDDLER 0 LIBRARY CHECKS 90 COMMUNITY OUTREACH 91 COMPLAINTS ASSIGNED 40 CRIME PREVENTION CHECK 0 SPECIAL EVENTS 6 TRAFFIC ARRESTS 0 TOTAL CONTACTS 352 BIKE PATROL 0 PROPERTY CHECKS 81 WARNINGS 0 TOTAL CONTACTS 292 2|Page

STREET CRIMES STREET CRIMES ENFORCEMENT CONTACTS ABANDONED VEHICLES 0 ALCOHOL VIOLATIONS/DUI'S 0 ASSIST OTHER 2 WARRANTS ON FILE 1 CITY PARK VIOLATIONS 0 CRIMINAL ARRESTS 41 DRUG RELATED ARRESTS 1 LOUD MUSIC 0 MISCELLANEOUS VIOLATIONS 0 PARKING VIOLATIONS 0 PEDDLER 0 MEETINGS 0 CURFEW CHECKS 70 CRIME PREVENTION CHECKS 0 TRAFFIC ARRESTS 46 WARNINGS 10 FUGITIVES 3 DCO'S 3 PROSTITUTION 0 TOTAL CONTACTS 177 TRAFFIC ARRESTS The department issued 7,087 traffic citations through this reporting period; this is an increase of 403 citations over the number issued during the same period last year. 14,000 12,607 12,000 9,782 10,000 8,874 8,000 6,684 7,087 6,000 4,000 2,000 0 2015 2016 2017 2018 2019 3|Page

TRAFFIC CRASHES Through September 30, 2019, the Dover Police investigated 1,431 traffic crashes, an increase of 113 crashes investigated during the same period last year. 1,450 1,431 1,412 1,400 1,360 1,350 1,315 1,318 1,300 1,250 2015 2016 2017 2018 2019 911 Center During the month of September, the Dover Police Department handled 7,580 calls, a decrease of 20 calls received during the same period last year. 12,000 10,000 9,779 8,764 8,733 8,000 7,600 7,580 6,000 4,000 2,000 0 • 2015 •2016 • 2017 •2018 •2019 4|Page

CITY ORDINANCE SUMMONS Through September 30, 2019, we issued 3,952 city ordinance summons, a decrease of 126 summonses for the same period last year. 6,000 5,369 4,742 4,529 5,000 3,952 3,826 4,000 11 I 11 I• I. 2,755 2,833 3,000 2,423 1,816 2,000 1,427 1,000 0 : I 2015 2016 2017 2018 2019 ISSUED 4,742 5,369 4,529 3,826 3,952 PAID 2,755 2,833 2,423 1,816 1,427 SEX OFFENDER STATISTICS/SEPTEMBER MONTHLY NON COMPLIANT VERIFICATIONS NOTIFICATIONS REVERIFICATIONS WARRANTS TIER 1 0 0 0 0 TIER 2 9 837 33 1 TIER 3 10 1,430 30 1 ACTIVE SEX OFFENDERS THAT RESIDE IN THE CITY OF DOVER (please note, Tier 1 offenders are not contacted by Dover Police Sex Offender Agents). 250 210 214 200 150 98 99 100 50 0 AUGUST SEPTEMBER • TIER 2 210 214 • TIER 3 98 99 5|Page

(Please note, Tier 1 offenders are not contacted by Dover Police Sex Offender Agents) Please visit our website at www.doverpolice.org for up to date information on crimes and activities in the City of Dover. Respectfully Submitted, Tim Stump Acting Chief of Police 6|Page

CITY OF DOVER City Council Meeting Nov 25, 2019 FISCAL YEAR JULY 1, 2019 TO JUNE 30, 2020 1 of 2 QUARTERLY REVENUE REPORT As of September 30, 2019 25.0% PRELIMINARY FY20 YTD % BUDGET FY19 FY18 GENERAL FUND BUDGET REVENUES RECEIVED COMMENTS REVENUES REVENUES 1 Property Taxes $ 14,071,700 $ 14,096,500 100.2% $ 12,923,000 $ 12,714,400 2 Payment In Lieu of Taxes 525,000 521,300 99.3% 525,000 350,700 3 Transfer from Electric Fund 10,000,000 2,500,000 25.0% 10,000,000 10,000,000 4 Intrafund Service Receipts Electric 3,912,900 1,943,600 49.7% 3,437,400 3,539,600 5 Transfer from Transfer Tax Fund 1,525,000 209,500 13.7% 1,638,500 2,023,100 6 Business Licenses 1,470,000 1,339,000 91.1% 1,437,500 1,473,300 7 Intrafund Service Receipts Water 1,067,800 521,600 49.5% 849,600 1,672,900 8 Intrafund Service Receipts Wastewater 769,200 417,900 55.0% 849,600 - 9 Sanitation Fees 3,076,600 771,900 25.1% 3,068,400 3,133,400 10 Permits & Other Licenses 1,724,000 141,600 8.2% 1,472,100 2,255,300 11 Transfer from Municipal Street Aid Fund 665,300 - 0.0% 806,300 666,100 12 Fines & Police Revenue 577,400 194,400 33.7% Q1 fees not yet received 571,500 613,100 13 Police Extra Duty Fees 520,100 52,500 10.1% 579,900 517,800 14 Transfer from Police Grant Funds 145,000 - 0.0% 58,600 123,100 15 Court of Chancery Fees 1,475,000 271,600 18.4% 1,588,100 1,496,500 16 Transfer from Water/Wastewater Fund 1,000,000 250,000 25.0% 1,000,000 900,000 17 Transfer from Civil Traffic Penalties Fund 532,900 91,900 17.2% Q1 fees not all yet received 449,400 508,000 18 Library Revenues & County Reciprocal Pymt 384,800 35,700 9.3% 410,200 392,100 19 Franchise Fees 645,000 78,700 12.2% 634,300 656,300 20 General Fund Grant Receipts 543,500 - 0.0% 626,600 584,800 21 Recreation Revenue 144,500 32,500 22.5% 141,400 137,900 22 Other Miscellaneous Receipts 168,000 23,500 14.0% 162,400 181,200 23 Interest Income 120,000 37,700 31.4% 327,600 202,000 TOTALS $ 45,063,700 $ 23,531,400 52.2% $ 43,557,400 $ 44,141,600 Final Budget $ 43,867,700 $ 42,974,800

CITY OF DOVER City Council Meeting Nov 25, 2019 FISCAL YEAR JULY 1, 2019 TO JUNE 30, 2020 2 of 2 QUARTERLY REVENUE REPORT As of September 30, 2019 25.0% PRELIMINARY FY20 YTD % BUDGET FY19 FY18 WATER FUND BUDGET REVENUES RECEIVED COMMENTS REVENUES REVENUES 1 Water Fees $ 5,530,800 $ 1,701,500 30.8% $ 5,682,000 $ 5,584,500 2 Water Impact Fees 570,000 94,600 16.6% 753,200 1,069,700 3 Water Tank Space Leasing 410,200 11,800 2.9% 399,800 390,600 4 Interest Income 10,000 14,700 147.0% 34,100 19,300 5 Other Miscellaneous Revenues 23,000 3,800 16.5% 2,400 22,900 TOTALS $ 6,544,000 $ 1,826,400 27.9% $ 6,871,500 $ 7,087,000 Final Budget $ 6,505,600 $ 6,573,200 25.0% PRELIMINARY FY20 YTD % BUDGET FY19 FY18 WASTEWATER FUND BUDGET REVENUES RECEIVED COMMENTS REVENUES REVENUES 1 Wastewater Fees 3,654,700 999,300 27.3% 3,720,800 3,612,200 2 Wastewater Adjustment Fees - County Trtmt 3,267,000 867,300 26.5% 2,902,900 2,813,900 3 Groundwater Inflow Adjustment 1,841,900 503,500 27.3% 1,858,200 1,800,200 4 Wastewater Impact Fees 480,000 87,300 18.2% 688,100 962,700 5 Interest Income 10,000 1,600 16.0% 21,300 19,300 6 Other Miscellaneous Revenues 23,200 3,000 12.9% 10,300 22,900 TOTALS $ 9,276,800 $ 2,462,000 26.5% $ 9,201,600 $ 9,231,200 Final Budget $ 9,261,300 $ 8,865,800 25.0% PRELIMINARY FY20 YTD % BUDGET FY19 FY18 ELECTRIC REVENUE FUND BUDGET REVENUES RECEIVED COMMENTS REVENUES REVENUES 1 Sales to Customers $ 82,686,400 $ 24,093,600 29.1% $ 80,706,700 $ 81,494,300 2 Distribution of Earnings (2,873,800) (854,400) 29.7% (2,839,700) (6,337,100) 3 Utility Tax 1,322,000 364,100 27.5% 1,270,300 1,255,100 4 Miscellaneous Revenue 765,400 485,100 63.4% 1,281,300 780,000 5 Interest Income 195,000 78,100 40.1% 295,000 218,700 TOTALS $ 82,095,000 $ 24,166,500 29.4% $ 80,713,600 $ 77,411,000 Final Budget $ 84,881,800 $ 75,697,500

Memorandum To: Mayor and City Council From: Donna Mitchell, City Manager Date: October 31, 2019 Subject: Semi-Annual Inspection – Robbins Hose Company In accordance with Section 46-43 of the City Code, the City Manager performed the required semi-annual inspection of the Dover Fire Department on Thursday, October 31, 2019 with Chief Ron Rhodes. This inspection was held at Robbins Hose Station No. 2. The station continues to be maintained in accordance with best practices as is the fire apparatus and equipment. The day of inspection Station No. 2 was in pristine condition except for the upstairs meeting rooms, bathrooms and showers as explained below. The FY20 Capital Improvement Plan included $107,800 for attic fan installation, roof replacement, HVAC improvements, repairs to sheetrock tape, ceiling tile replacements, and painting. The condensation problem on the second floor is the cause of the current condition of the upstairs meeting rooms and bathrooms. Chief Rhodes reported the HVAC project, attic fan installation, and roof replacement were completed on the date of my visit, except for the electrical to the attic fans. The Central Services Director has contacted the City’s electrical contractor to assist DFD with the electric work on the attic fans. The Central Services Director will schedule the sheetrock and painting work as time permits between other projects such as Weyandt Hall and City Hall. We continue to have challenges with the Dispatch operations due to vacancies, turnover in Relief Fire Dispatchers, and scheduling conflicts of the Relief Dispatchers. One full-time position is currently vacant. In the FY20 Budget we increased the hourly rate for Relief Dispatchers in effort to retain a consistent group of part-time staff. Apparatus maintenance has been another challenge this fiscal year. The increase in this fiscal year’s annual appropriation of $28,500 has helped DFD cover these unexpected expenses. Approved budget is attached. Once again, everyone was extremely helpful with the inspection. Please feel free to contact me if you have any questions or concerns. cc: Ron Rhodes, Fire Chief Carter Knotts, Fire Chief’s Assistant Mike Hamlett, Central Services Director

• DOVER'S VOL. FIRE DEPI'. Since 1882 Traci. A. McDowell, City Clerk's Office NOV O5 20i9 November 4 th 2019 OFFICE Of nrr: CrTY CLE!>.,~ During the November 4 t h 2019 Company meeting 2 nd round Nominations were held . Upon the closing of the Nomination the following are elected 2020 Line Officer of the Dover Fire Department. Listed below are the Elected 2020 Line Officers for the Dover Fire Department Robbins Hose Company No .1: • Chief: 0 Ronald Rhodes • Deputy Chief: 0 Michael O'Connor, Jr. • 1 st Asst. Chief: 0 Cole Enright • 2 nd Asst. Chief: 0 Benjamin Smetana • 3 rd Asst. Chief: 0 David Carey • 4 th Asst. Chief: 0 Chris Jacobs • pt Fire Line Capt.: o Mike Nitsch • 2 nd Fire Line Capt.: o Deana Simmons ___::---> ) Respectfully submitted: [ _ / __ ..--------· Secretary Robbins Hose Company No. 1 2019