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DOVER HUMAN RELATIONS COMMISSION AGENDA OCTOBER 28, 2014 - 5:15 P.M. CITY HALL CONFERENCE ROOM 15 LOOCKERMAN PLAZA DOVER, DELAWARE Public comments are welcomed on any item and will be permitted at appropriate times. When possible, please notify the City Clerk (736-7008 or e-mail at CityClerk@dover.de.us) should you wish to be recognized. AGENDA ADDITIONS/DELETIONS 1. DHRC COMMITTEE MEETING REPORTS A. GOVERNMENT POLICY, PROGRAMS, AND PRACTICES COMMITTEE (RUANE) B. COMMUNITY ENGAGEMENT COMMITTEE (ROACH) C. EDUCATION COMMITTEE (HENDERSON) D. COMMUNICATIONS COMMITTEE (SMITH) 2. UPDATES A. DIVERSITY, RESPECT & HARASSMENT AWARENESS TRAINING FOR CITY OF DOVER EMPLOYEES (Written comments due to City Clerk’s Office by November 7, 2014) B. STATE OF DELAWARE HUMAN RELATIONS COMMISSION LIAISON 3. REVIEW OF RE-ENTRY OPPORTUNITY PROGRAM LETTER TO CITY COUNCIL 4. RECOMMENDATION OF DHRC LIAISONS TO DOVER PUBLIC LIBRARY 5. DISCUSSION - DHRC 2015-2018 STRATEGIC PLAN (RUANE) 6. COMMISSION MEMBERS’ ANNOUNCEMENTS 7. ADJOURNMENT /dd S:\AGENDAS-MINUTES-PACKETS-PRESENTATIONS-ATT&EXH\Misc-Agendas\HUMAN RELATIONS\2014\10-28-2014 DHRC.wpd THE AGENDA ITEMS AS LISTED MAY NOT BE CONSIDERED IN SEQUENCE. THIS AGENDA IS SUBJECT TO CHANGE TO INCLUDE THE ADDITION OR THE DELETION OF ITEMS, INCLUDING EXECUTIVE SESSIONS.

TO: City of Dover Human Relations Commission (DHRC) From: Government Policy, Programs, and Practices Committee Date: October 16, 2014 Subject: Preliminary Draft Work Plan for Completing Long-term Objective A-1 of the Strategic Plan 2015-2018 Long-term Objective A-1 A.1 In cooperation with the City of Dover Manager and its Human Resources Department evaluate the current “state and climate of diversity and inclusion” and cultural competency within Dover’s government organization, services and vendor relationships; and, make recommendations to the City Manager and the Dover City Council which identify policies and best organizational practices which support diversity, inclusion and cultural competency within city government, its services; and, vendor relationships Stated objectives of the Assessment To assess the current “state and climate of diversity and inclusion” and “cultural competency” within Dover’s government organization, its services; and, its vendor relationships, including its role in promoting diversity and social inclusion and combating social exclusion in Dover. To make recommendations to the City Manager and the Dover City Council for improving the state and climate of diversity and inclusion and cultural competency within Dover’s government organization, its services; and, vendor relationships. To make recommendations to the City Manager and the Dover City Council for improving how Dover’s government promotes diversity and social inclusion and combating social exclusion in Dover To identify policies and best organizational practices which support diversity, inclusion and cultural competency within city government, its services, vendor relationships and its role in promoting diversity and social inclusion and combating social exclusion in Dover. Ownership For the results of this assessment to be used to effect change, the City Manager and entire City government organization must be committed to it. This requires that they have ownership of the results: an understanding that the findings will be theirs , and that they are essential to future outcomes. The best way to achieve this is to involve the Mayor (for the Police), the City Council President , the City Manager and/or his representatives as much as possible, both in the design and implementation of the assessment. To ensure commitment, the DHRC’s Government Policy, Programs and Practices Committee will meet with the Mayor, the City Council President and the City Manager early in the process to discuss : 1.)the formation of a team of senior leadership persons within City government who will work with the DHRC throughout the assessment process; 2.)the objectives, scope, methodology, stakeholders, timetable, necessary resources and the report format for the assessment. 1

Preliminary suggestions for Discussion of Assessment Components Scope of the Assessment Vision for the future—what would a healthy, dynamic, positive climate of diversity and inclusion within Dover’s government organization look and feel like ? Organizational discovery---where are we right now ? Use Chapter 12 of Howard J. Ross’ book: ReInventing Diversity(see Exhibit 1) to develop a series of inquiry questions that are designed to explore the following : Background elements—mission, vision, and values of Dover’s government organization; organizational culture; history; environment. Internal Focus: Recruitment, interviewing and hiring—how does Dover government bring people into the organization. Orientation, Development and learning resources—how do people learn within Dover’s government organization. Benefits—what are Dover’s organizational benefits and how are these managed. Metrics—what metrics are established for monitoring organizational performance regarding diversity objectives and how are they managed. Promotion/Advancement Structure—how are people promoted within the organization. Employee Resource Groups—what employee resource groups have been recognized and how are they functioning. Leadership and Employee Behaviors—what behavior standards exist for diversity and how are they communicated to employees and incorporated into the performance evaluation process. Internal communication and information sharing—what internal communications plan exists and how does it function. Cultural Competency—does Dover have the organizational ability, policies, skilled employees; and specialized resources to systematically anticipate, recognize, and respond to the varying expectations of customers and co-workers of diverse backgrounds. Attrition and Retention—what are the attrition and retention patterns in Dover’s government organization. Mentoring and Coaching—does Dover have a formal/informal mentoring program and how does it function. 2

External focus: Vendor Relationships—what is Dover’s supplier diversity policy and process and how does it function. Marketing and Public relations—how is Dover’s government organization viewed regarding diversity and inclusion and how does Dover’s government organization communicate with diverse populations. Development and provision of new services—are concerns and special needs of diverse populations considered and respected when adding new services and delivering current services. Community Relations and Customer Service—how culturally competent is Dover in serving its citizens and engaging various communities in the City. City government’s role in promoting diversity and social inclusion and combating social exclusion in Dover—what attitudes, initiatives, strategies, programs, policies or practices does the City of Dover use to promote diversity and social inclusion ; and, combat social exclusion in the community. Methodology of the Assessment Survey questionnaires, observation; interviews; and, focus groups. Desk reviews of Related City Ordinances, Documents, Policies, Handbooks; and, Literature/Reports that identify best policies and practices in other cities and organizations. Stakeholders involved in the Assessment---broad participation of a range of stakeholders during stages of the assessment process required for effective assessment. Stakeholder analysis needed to assure full participation. Minimum to include: HR Commission members; Mayor & Council; City Manager; Department Heads; City Employees; civic and non-profit organizations; and, citizens of Dover. Resources Required Time commitment of DHR Commission Members and City Staff. Option to use external facilitator and/or consultant? Paid or volunteer? Academic researchers? Option to reach out to other groups to discuss how they can work on this assessment-- divide responsibilities and team up to maximize our effectiveness. Timetable—to be determined within context of activities proposed to implement other Strategic Objectives and after discussion with Mayor, Council President and City Manager. 3

Reporting format of the assessment Qualitative Report with some quantitative data, plus recommendations, best practices; and, follow-up steps.. Post Assessment Follow-Up After the Assessment is completed there are several additional follow-up steps/components suggested by Mr. Ross. (See Chapter 12, pages 232-235). These include: Developing Trust Strategic Planning Stakeholder Education and Development Building Systems and Structures Creating a Structure for Accountability Regeneration Definitions and Explanations Diversity, Inclusion, Cultural Competency: See footnotes, pages 6-7 City of Dover Human Relations Commission Plan 2015-2018. Social Exclusion: the process whereby certain individuals, groups or communities are pushed to the edge of society and cannot participate fully because of poverty, inadequate education or underdeveloped life skills. This distances them from jobs, income and education opportunities as well as from social and community networks, and often limits their access to power and decision-making bodies. Social Inclusion: can be defined as the process by which efforts are made to ensure that everyone, regardless of their background, experiences and circumstances, can gain access to the services and facilities they need to achieve their own potential in life. A socially inclusive society embraces and promotes diversity. Source: http://www.limerickcitydb.ie/LatestPublications/Thefile,8753,en.pdf Social exclusion refers to the multiple and changing factors resulting in people being excluded from the normal exchanges, practices and rights of modern society. Poverty is one of the most obvious factors, but social exclusion also refers to inadequate rights in housing, education, health and access to services. It affects individuals and groups, particularly in urban and rural areas, who are in some way subject to discrimination or segregation; and it emphasizes the weaknesses in the social infrastructure and the risk of allowing a two-tier society to become established by default. (Commission of the European Communities 1993: 1) https://www.mheducation.co.uk/openup/chapters/0335204732.pdf Exhibits: 1. Chapter 12 “Creating Cultures that Work”, pages 211-235, ReInventing Diversity: Transforming Organizational Community to Strengthen People, Purpose, and Performance, Howard J. Ross, Rowman & Littlefield Publishers, Inc., 2011. 4

Reinventing Diversity Transforming Organizational Community to Strengthen People, Purpose, and Performance HowARD ]. Ross • SOCIETY FOR HWM-\N RESOURCE f,!,P..N.A.GEMENT Published in association with the Society for Human Resource Management Alexandria, Virginia ROWMAN & LITTLEFIELD PUBLISHERS, INC . Lanham • Boulder • New York • Toronto • Plymouth, UK

212 CHAPTER 12 percent, and the number of women in management had increased from 40 per- CHAPTER 12 cent to only 41 percent. Shouldn't we be seeing more dramatic results than that at this point in time? · Creating Cultures That Work The simple truth is that mosi: diversir:y processes do not succeed in changing the culture of the organizations they are trying to change. Parts of them might be successful; they might increase recruiring; people might conduct good train- ing programs that participants gain value from; and marketing may increase to select groups. But rarely do organizations succeed in fundamentally changing the culture into one that is inclusive. The reason for this frustrating phenomenon is not that people do not care. They care very deeply. It's not that they don't spend money, because heaven knows millions of dollars are spent every year. And it's not because people are not smart. At the most basic level, the reason so many diversity efforts fail is because people do not understand change, and that lack of understanding creates a series of roadblocks that stop even the most committed organizations from achieving the success they want. Great things are not done by impulse, but by a series of It may be time to try some new approaches. things brought together. Cultures develop patterns of memes that are invented, discovered, or adopted Vincent van Gogh by the people in them to address what seems to be the best way for them to survive at a given time. At some point, though, the memes may take on a life of their own As a rule of thumb, involve everyone in everything. and, like human personalities, work to stay in place. As a background, culture de- Tom Peters 1 fines the way its members behave and usually is seen as being successful enough that new members are taught to adopt it when they enter society. Thus it sustains itself. c d Th y can be made more Cultures are always creating themselves. It is the nature of the way they The ood news is that cultures can b e transrorme . e . . vibr!t, more inclusive, more alive, and more succ~ss:111~· At a nme wh;::;i~:e~:: function. The question is, will you consciously create the culture in your organi- like we have a collectively short attention span, It IS Imp~r~ant to . d zation, or will it unconsciously create itself while you try to survive it? . ~n;..,~a· onal culrure is not a project or an actIVIty, but a sustame To bring consciousness to the process, it is important to put a structure in ch angmg an org~ . rocess of creacing a new way ofbemg. .. fh place that organizes the people and resources of the organization to build the p Over the course of my eareer I have seen some very excmng examples o 1 ow kind of culture that you want. It is very much like the metaphor I used earlier 1 and I will share one of them ater. regarding losing weight. Very few people sustainably create their personal health organizations have transforme d t h emse ves, dI . fj call But first I want to talk about the way we can approach change, an s~ecI_ 1 y by "want'fng to" or by trying this or that technique. Sustainable change invari- want to talk about a methodology you can use within your own horghamzanon to ably requires people to put themselves into a new mindset and then onto a new . . al munity It works w et er your or- regimen of behaviors that, over time, becomes habitual. create a stronger sense o f orgamzanon com . . . anization is a hospital, a corporation, anot-for-profir, oran enme commwuty. Organizations are the same way. Special programs rarely work because they g I want to emphasize ·that while this is a complete ap~roach, ~ny _of youd are predicated on the notion that "once we complete this special program, every- d · me kinds of diversity an thing will be okay." As with our health, our ability to ti:uly develop twenty-first- reading this book are probably al read y en.gage m so . d 0 . h b d them an start over. n century inclusive and culturally competent organizations depends on our ability inclusion efforts. I am not suggesn~g t ar you a an on ban abandon them alto- the contrary it is important to bmld on efforts rathe.r t ef'C eall to develop a new "lifestyle" for our organization. ' __ 1_ • tb" · "Have our rorts r Y gether Yet the que.scion I encourage you to a.s1'.. LS ts. . . Our ability to create change begins with a new mindset. It begins when we been p.roducing c:he results we have sou.ghr?" A U.S. Go:ernrnhem Accounung realize we have to look at diversity, inclusion, and cultural competency not as 2 · di d t:h dunng t e past ten years something to fix, but as a set of distinctions that our organization can master to Office report issued in October 201 0 m care at n1 81 - . d E 79 erce.m of what men earn to o y increase our productivity and success. And it also begins when we realize that if we women s sal~nes have mcrease rom P 211

CREATING CULTURES THAT WORK 213 214 CHAPTER 12 want to develop an organization that is inclusive, we have to be inclusive ourselvi:5. PHASE 1: CREATING A SHIFT IN CONSCIOUSNESS That maybe whar we..ru.k about in a lot of cases, but only rarely do we really act m such a way. When we are willing to do our own work, we will then be prepared to The foundation for creating a new background of thinking for the organization lies lead. As the old saying goes, you can take people only as far as you are prepared to in a shift in consciousness as to how we approach the work of diversity and inclu- go yourself. Then we can really understand that most of the behaviors in ~ur orga- sion. The challenge with too many diversity and inclusion efforts is that they are nization that stand in the way of what we are trying to create are unconsc10us and built on "fixing" the existing culture rather than creating and empowering a vision find ways to surface those unconscious drives so that we consciously can ~evel~p for the future. I'm not saying that sometimes things don't need to be fixed, because new ones. And we have to learn to appreciate the nature of the system we mhab1t. things sometimes do require some fixing. But when that repair process becomes That's where we can truly create organizational community. our primary raison d'etre, it is nor inspiring. Ar some point, people burn out and Doing this may not be easy, but if we go about it strategically, it can work. move away from the process. The vision sbou1d be one r.har completely integrates I have created an eight-phase approach that can become an organization's way diversity, inclusion, and cultural competency into the fabric of the organization, of being. • which means it must be aligned with the business of the business. How do we create a vision? First, leaders and other stakeholders engage in a series of conversations that introduce a contextual framework for the organiza- The Organizational Community tion's transformation. How do we begin to break through old ways of thinking Change Model to create a culturally competent approach that serves all of the stakeholders of the organization? The organizational community change model, depicted in figure 12.1, is a Actually, there are many ways to do so, but the most successful usually in- process that can help bring the organizational unconscious out of "hiding" and volves gathering a strong, diverse group of people from the organization inro an create a course of action to transform an organization's culture. ongoing team thar can guide the process. We mighr call this an organizational community developmem team (OCDT), or diversity guide tea.in, or organiza- ~ rional culture ream, but what you call iris less important than how ir functions. Regeneration ) To function effectively, the OCDT should be a microcosm of the organiza- f"""' I Shift in 1 tion. That doesn't mean it has to be mathematically configured that way, but it is amazing how often I see diversity leadership groups of one kind or anm:her -that Building a \:::) are missing key functions of the organization, lacking leadership representation, or have almost no white men in them (within organizations thar are predominamly composed of white males). How can that possibly lead to anything other than the Culture of team, and therefore the culture change effon, being seen as an outside influence? The te~ should include a generous grouping of all levels of associates within the Inclusion and organization, including senior leadership to the degree that it is possible. Cultural One of the most important aspects of the development of the OCDT is Competency that the people in the group have an opporruniry to create a sense ofcommunfry among themselves before they stare doing thei.r work for the organization. Allwo often reams come together with the best of imencions bur with many differenr agendas and levels of undemanding. The group's efforrs are &usuared by the Lack of full engagemenr and alignment. Talcing the rime co create alignmem is critical to the team's success. There are times when bringing together a larger group can give the effort a real boost. We have often conducted future search conferences as a way to get Figure 12.1 representatives from the entire organization to align in a new direction. Future

CREATING CULTURES THAT WORK 215 216 CHAPTER 12 search is a model originally created by Marvin Weisbor&; char allows us co bring The process of uncovering the organization's unconscious usually involves large numbers of people together in the room ar the same time and create a three major parts: an organizacional survey, focus groups, and individual inter- dramatic shift in t:he narure of the way people relate to one another and the views with key players and represenratives of various stakeholder groups. The challenge at hand. three parts of the process serve as rhree legs of a stool, supporting one another For example, in 2007, we worked with rhe American Dental Association in gening a good sense as ro how the organization functions. The survey, which (ADA) "ro create a plan ro address the dramatic dental dispaci:ries among arive I like ro call an organizacional commwiiry indicator, is designed to learn about American Indians and Alaskan Natives. We gathered at rhe Tamaya Pueblo Res- more t:han people's individual experience. Instead, we ask people how they view ervarion in New Mexico with more than 150 representatives of more chan sixry the culture. A question might read, ' ln this organization, people are clear about native tribes che ADA, the Indian Health Service, tribal heakh praC[itioners, whar they have to do to be successful." Participant's agreement or disagreement dental educators, dentists, academics and an assonment of other stakeholders. levels with che sraremen[_help us determine the way the culture functions. In ad- In three days, we were collectively able co creat~ a plan char bas been in action dition, by looking at relative responses by group identiry we also can see patterns for clie past three years. ,. as to how different groups experience the culture in different ways. We also have conducted similar surveys for customer and communiry groups in order to get the outside perspective. "I came into the Future Search Conference knowing that there was As a way of identifying the memes and behavioral patterns of the culture, a long history of antipathy beiWeen many of the stakeholders in the we have created the Diversiry Systems Map TM. meeting. Over the course of three days, I watched with Increasing The Diversiry Systems Map creates an effective template for both viewing admiration as the facilitator repetitively created consensus on point the organizational culture and understanding clie interaction between various after point from a large group of health-related professionals with di- aspects of the culture. 1r may seem obvious, but I stumbled upon the notion of verse titles, backgrounds, goals, experiences and agendas. The room it some years ago. I had conducted a couple of diversity rrainings, which were was suffused with high energy, positive thinking and mutual collegial respect. The result was a strategy that is still in action now more than received very well, for a diem company. A few months lacer I ran into one of iWo years later." rhe panicipams. He saw me and immediately began rd.ling me how valuable lie rho%cihr the training. uHow has it been going since then?" I asked him. "You've Ronald Chez, MD got co gee my boss to do cliar training!" he replied. Participant in American Dental Association I had heard similar rhings so many times. The best trainings, recruiting Access to Dental Care Summit programs,. mentoring programs, employee resources groups, and so on that we had helped clients to set up seemed to be enthusiastically received in and of chemsel es bur ofi:en didn't have the lasting impact we sought. I began to think There are more ways to create this vision than I have space to describe here, abom what I had learned about organizational culture development and systems but the key is to cr~te a positive, affirmative vision that people can see and feel. theory ~d tried co figure our a design for looking at the whole system. Thus, That sets the tone for the rest of the process. che Diversiry Sysrems Map was born, as shown in figure 12.2. The Diversity Systems Map provides a way of looking at the various lever- age poinrs cliat can impact organizacional diversity and inclusion. Ir is nor mea.nr PHASE 2: ORGANIZATIONAL DISCOVERY to be exclusive, as I'm srne chere are other ways it could be srrucrrned or orher elements that might be highlighted. Our experience has been chat ir provides a Once we have a vision as ro where we want ro go, we have to figure our where very effective scrucrure for looking ar an erganization holistically and for plan- we are right now. Ir's somewhat like going ro the mall and looking for the shoe ning and monitoring diversiry and inclusion within rhe organization. Each of score. If we have never been rn c:he mall before most of us will start by going che idencified areas has a scrie,s of inquiry quescions char are designed to help an to the information map . And me fim thing we look for is me arrow that says, organization explore it. "You are here," because wicliour knowing where we are, i:he map is prerry much The way the map is Structured includes four background elements. The first wonhless to us. is the mission, vision, and values of the company. What does the company really

CREATING CULTURES THAT WORK 217 218 CHAPTER 12 Mission, Vision, Values Organizational Culture The second background area focuses on the organizational culture. The nature of the culture has a lot to do with the effectiveness of the diversity effort. If the culture is a very left-brain, fact-based culture, diversity musr be addressed from that framework. A lot of data must be provided to ensure that people understand the business case. If it is a more affective-oriented culture that has already focused on people's needs within the organization, the diversity efforcs can fit well into that mindset. The key is to understand and match your efforts to the cultural pattern. Some of the kinds of questions you might ask include: F • Is your organization's history fully articulated and understood with respect to 0 diversity and its impact on the current culture? . R • Does your organization regularly promote cultural understanding and appre- M ciation of differences as a part of its culture? A • To what degree does the culture of your organization focus on human interac- N tion and relationship? c • How open is your culture to new ideas and approaches? E • What are the best ways to transform patterns within your culture? The third background area of focus is the organization's history. As I dis- cussed earlier, events from the history of the organization can teach us a lot about why the organization does things the way it does. One of our client organizations History Q Cook Ross Inc. Environmental had a major lawsuit filed against it some years ago that resulted in a lot of public scrutiny and embarrassment. Any discussion of diversity had pain associated Figure 12.2 with it among many of the leaders that had to be addressed before we could move forward. This is especially true since many organizations have pictures of their former leaders lining the walls-and all of them are white men. stand for, and how does diversity and inclusion fit into that mindset? If diversity To understand the history, questions might include: and inclusion are not among the stated values of the organization and it is not clear how they fit into the "business of the business," you can be almost assured • Are there historical events that may reflect on the way your organization ad- that it will be viewed as a secondary focus. I'll share some of the questions that dresses .!iversity and inclusion? we encourage organizations to ask about the company's mission/vision/values. • Are there symbols or artifacts within your organization that communicate You may want to think about them in relation to your own organization. something about its history with diversity? • Who are the people who are remembered and celebrated, and what was their • Is diversity a stated value in your organization? history regarding diversity? • Is there a clear understanding of the business reasons and strategic importance • Are there things that have happened in the past that might affect your orga- of diversity? nization's relationship with change or with trying new approaches to things? • Does diversity appear in your organization's mission/vision/value statements? • Is your organization aware of its current state of diversity? The final background area focuses on the environment that the organization • Is your organization aware of its current vulnerability regarding diversity is- and its diversity efforts are occurring within. Environmental issues can have both sues? a dramatic and subtle impact on diversity and inclusion. In October 2008, the • Has your organization issued a definition of diversity? collapse of the economy led to a tightening of resources in many organizations

CREATING CULTURES THAT WORK 219 220 CHAPTER 12 and a requlSlte contraction of some diversity and inclusion efforts. External • Are media sources used for recruiting that are likely to reach the diverse audi- events such as the 0. J. Simpson trial, Hurricane Katrina, or September 11 also ences your organization seeks? created reactions char stimulated discussion or tension among employees. Envi- • What is your organization's reputation among members of the nondominam ronmental factors w:ithin the company or specific to the company also may affect communities it serves? the outlook. One merger I worked on brought cogether cwo companies. One was • Do employees involved in recruiting fully understand all legal issues related "all-American,'' with very few employees who were born ourside of the counrry, to discrimination? and the o_rhcr was a company chat had a vast array of people from all over the • Are you effectively recruiting in diverse markets? world. The two companies ·had completely different levels of understanding of • Are "pipeline measurements" (the demographics of people applying for jobs) diversity and culru.re chat had w be addressed in. order for cbe merger co succeed. tracked? Company layoffs also can create a sense of tension char might impact diversity • What diversity-associated activities or organizations is your organization affili- and inclusion e-fforrs, even if in an irrational fashion. A factory worker who sees ated with (e.g., Urban League, Inroads, HBCUs [Historically Black Colleges one of his friends laid off might turn a hostile eye to another co-worke~ who has and Universities], and professional associations for people of color)? a "foreign" accent, even if that co-worker is a naturalized citizen who has lived • Are members within diversity groups utilized in recruiting efforts? in the United States for thirty years. • Do your organization's employee resource groups (ERGs) partner in recruit- Some questions you might ask about che environment include: ment? • Are chere things happening in che community or in the world that might Interviewing impact the culture of your organization? • Are there things that are happening within your organization that might affect • Are there dear criteria and skills established for the position before the inter- rhe way people view diversity and inclusion? view process begins? • Are there events occurring outside of your organization that your willingness • What is the skill level required to do the job?_ to engage in might impact the way people see diversity within your organiza- • Are interviewers educated to understand their_ own biases so that they are less tion? likely to impact the interviewees' opportunities? Can they discuss them wirh • Is there a general mood in the world, the country, the community, or within each other? the organization that might affect the way people experience diversity efforts? • Is the interview process structured and monitored in a way that ensures equity? • Does the interview process include a diverse panel of interviewers? The next group of leverage poims, recruitment, interviewing, an4 hiring • Do interviewers understand all legal issues related to discrimination in the focuses on the ways we bring people into our organizations. I ofren find it fas- interviewing process? cinating that organizarions are so fearful of created diversity hiring goals. They are afraid rhar the "Q' word (q_uoc:as) will be used. Yet whac organiz;itiooal goal Hiring doesn' t have numbers associated with ic? How else are we ro know when we ace successful and to plan our activities accordingly? These three areas focus on what • Is the element of bias (especially unconscious) considered and discussed in we are doing to manage patterns of representation throughout the organization. making final hiring decisions? • Are hiring patterns observed and tracked? Recruitment • Do interviewers understand all legal issues related to discrimination in the hiring process? • Does your organization have dear recruitment goals relating to key diversity • Is there a formal process for communicating the hire/no hire decision? areas? • Are search firms identified who have experience recruiting from target groups? All of these questions help in determining the goals and process through which • Are recruitment areas selected (geographical areas, schools, etc.) that are likely people are brought into the organization. Through the years, we have consis- to offer the diversity your organization wants? tently found that structured processes tend to create more equity in organiza-

CREATING CULTURES THAT WORK 221 222 CHAPTER 12 cional processes, while unstructured processes tend to support the organizational demographics. Law firms, for example, are dealing with a dramatic change in status quo and lead to more unconscious behavior. rheir new hires. As more and more women have graduated from law school, The large group of ten circles in the middle of the Diversity Systems Map firms have been dealing with a new employee population chat is much more points to some of the things that the organization can focus on within the cul- focused on work-life balance issues than ever before. As a result, many have ture itself. There are many more specifics that I could delineate here, but our insticmed "flextime" policies, which allow people (mostly women, although experience is that these ten areas are a good place to start. more and more men are asking for chis benefir as well) to work less demanding schedules while they have young children at home. The policies make good busi- Orientation, Development, and Learning Resources ness sense because they can help the firms hold onto talented attorneys, but rhey often don't work as well as they should work. How do people learn within rhe organization? Beginning with the orientation One reason for chis seems w be that many women are concerned that, even t-hac employees are exposed co, rhe process of organizarional learning is crucial though chey are "allowed" ro cake flextime, they will srill be viewed as less com- to understanding how employees get che message abour what is imjilOrtant in mined to rhe organization and ro rheir career. In some cases rhese beliefs become rhe oroanizacion and baec the skills ro perform consistently with what is deemed b deeply inrernalized. In addition, srudies r;acking unconscious pacterns ·show that important. One of my clienrs was determined co make chis very dear to new both men and women have unconscious biases abour women (and especially employees, even before rhey were hired. In the office where people came co apply mothers) being at work. Understanding these dynamics and being able to bring for jobs was a sign rhac read, "We believe in diversity and indusion and counc chem to the surface and reflect on chem can help in bringing a higher level of on every employee co supporr us. If you share char commicmenr, we welcome consciousness to the issue of gender within the culture of the organization. 4 your application!" The mindset behind many of our organizational ieaders contributes to The following questions focus on functions chat are ongoing within any chis challenge. I spoke with the managing partner of one of the law firms I was organization and chat often determine where employees put their focus: wor:king \.vi ch, and he was resistant to the idea of flextime. I asked him why, and he said "Our expectation is char parrners will bill 2,400 hours per year." I • Is diversity an element in each stage of orientation? asked whec:her three people, billing 1 600 hours, couldn't do the same job as rwo • Are new hires prepared to understand the history of the environment rhey are people billing 2,400, assuming they were willing to work for abom two-thirds entering? the salary? "No," he answered, "we still have overhead." So then I asked whether • Are new hires scheduled for organization-wide, departmental, and job-specific rhey could share suppon services and even "hotel " ch.cir office space? "No," he orientation? replied again. "Even if they did rhat ir would be hard for chem to serve their • Are employees exposed to educational experiences rhat create clear behavioral clients. » "Even if they handled fewer clients?" I asked. "Well," he replied, "our objectives, skills development, and a higher level of consciousness about diver- cliems ex:pecc us ro be available. I can ' r see somebody leaving ar four o'clock sity issues and ocher important organizational concerns? every day 10 pick up che children." Given char these arcorneys would srill be • Are there any special training needs (e.g. sexual harassment, gay, lesbian, bi- making hign six-figure salaries, l asked, "What if they had supporr ac home and sexual, and rransgender issues, specific cultural groups, and so fonh)? could work when they needed co, bur over rhe year rhey still billed 1,600 hours?" • Is there a career developmenr srructure in place rhat monitors how all em- Scill more resisrance. Why? Because that's the WtZJ• we do it around here, Old pat- ployees are developing and creares an opportunity ro move employees ro the terns are hard to break. next level? Here are some of the questions that we ask about benefits: Benefits • Is there flexible time off in the organization for religious observation? • Are domestic partner benefits offered for lesbian, gay, bisexual, transgender Organizational benefrrs and the way they are managed can be very imponam to (LGBT) couples? diversity and inclusion areas. They also can be a key co understanding some of rhe • What work-life programs are offered chat would allow your organization to unconscious patterns of the culrure. I have had several professional services clienrs cap into talent pools unable to commie to a fixed schedule, such as parental over the years, and many of c:hem have suuggled wirh adapting co changing leave, elder care, and flextime?

CREATING CULTURES THAT WORK 223 224 CHAPTER 12 • Are educational/ development benefits widely offered, or only to a select group? process that may be mrning off some of the applicants. Finally, let's say that 30 • If a benefit is offered to everyone, is there a trend in use between one group percent of those who accept job offers are people of color, but only 12 percent and another? are deemed successful at six months, based on job review. This may mean that" • Are periodic audits conducted to ensure equitable compensation between something is happening on the job, or in orientation, where people turn out to groups at the same level? be less successful, or that our hiring process is focused on the wrong skills. • To what extent have employees contributed their ideas to the work-life pro- In any case, this kind of approach makes it far easier to focus where the gram? concern is rather than take an arbitrary approach. Batches of metrics can be • What are the usage rates? Is usage dependent on level? created in almost any part of the organization. We also work with our clients to • How regularly is feedback sought from users and nonusers to determine how encourage them to develop a "report card" or "dashboard" that gives them regu- to improve the program? lar feedback as to how they are doing in their quest to become more inclusive and culturally competent. • Here are some of the questions you might ask: Metrics There is an old saying that we should "expect what we inspect," and with regard • Are clear metrics established for monitoring organizational performance re- to diversiry, it could not be truer. We notice what we measure, which is why it garding diversity objectives? Is the relationship among metrics understood? is so important to build strong metrics around diversity and inclusion and why • Are metrics reviewed along with other business information on a regular basis? we have metrics built into every aspect of the Diversity Systems Map. It also is • Are legal issues and vulnerabilities monitored? important to understand the relationship among metrics. Too often organiza- • Are metrics studied to ensure that they are reinforcing the appropriate behav- tions use random metrics without realizing that the way they are used may be iors? counterproductive. One of our clients was a large corporation with five distinct • Are diversity metrics easily available and usable by senior leadership in moni- business units, each headed by presidents, all of whom were white men. The toring the evolution of your organization? chief executive officer of the corporation wanted to increase diversity hiring and • Does the organization have a diversity "scorecard" or "dashboard" that allows told the five presidents that 15 percent of their annual bonus would be based it to easily see the current status of diversity efforts? on their hiring results. Two of the men took this quite seriously, but the other • Are all leaders held accountable for their diversity metrics, along with their three privately complained about it being "affirmative action BS." They did other business metrics? very little until they got to the later part of the year and remembered wh~t _15 percent of their bonus meant to their pockets. Then they encouraged the hmng Promotion/Advancement Structure of anybody who fit the identity specifications. The problem, of course, was that the way they did the hiring almost assured that it was poorly done, giving them How are people promoted within the organization? Many organizations have more justification for their point of view. good divlrse representation, but the numbers fall off dramatically when we look We recommend that metrics be viewed in "batches." For example, imagine at leadership. Understanding the promotional process is critical to addressing your goal is that 30 percent of your new hires will be people of color. You can this factor. create four metrics that work together to create a result: pipeline measurements (number of people who apply for jobs), jobs offered, jobs accepted, and employ- • Are practices consistent with the mission/vision/values and objectives of your ees deemed successful after six months on the job. Let's assume that only 12 per- organization? cent of job applicants are people of color. Obviously, we have to do a better job • Are managers aware of inherent biases that may impact the promotion process? of reaching out and finding the places to draw talent. Let's say that 30 percent of • Are records maintained that allow for comparing promotion rates between the applicants are people of color, but only 12 percent are offer:d jobs. Then we population groups? may either have a problem in terms of the people we are drawmg, _or there may • Have leaders developed succession plans that draw from a diverse pool? be some issues in our hiring process. Let's say that 30 percent of )Ob offers are • How much flexibility is built into the promotion process? Is there only one made to people of color, but only 12 percent accept. This points to an interviewing way to be promoted?

CREATING CULTURES THAT WORK 225 226 CHAPTER 12 • How inclusive is the process? • Do employees receive direct feedback regarding their diversity-related behav- • Are there areas within your organization in which certain people seem to have ior? special difficulty getting promoted? • Is there a clear policy regarding discrimination or harassment behavior? • Are employees helped to understand what specific behaviors on their part ca Employee Resource Groups .b n contn ute to an inclusive environment? • How much positive role modeling is available to employees on inclusive be- Employee resource groups (ERGs), sometimes called business resource groups, havior? Does this role modeling come from people of influence? have become increasingly important to organizations that have demonstrated a high level of success in their diversity and inclusion efforts. ERGs can provide Some questions for leaders to ask include: support for their members but also can provide a valuable resource to the organi- zation. They can help the organization understand their respective communities, • Are leaders engaged as to how they can develop a greater sense of inclusion provide input into the development of products and services, assist in th, hiring and diversity awareness? process, and recommend systems and structures to help the organization develop • Are leaders engaged with the organizational community development team? a healthier, more inclusive culture. Some of the things to look for in evaluating • Do leaders participate in diversity training? ERGs include: • Are leaders aware of legal issues regarding diversity? • Do leaders recognize and communicate the business rationale associated with • Are there formally or informally recognized internal resource groups that are issues of diversity? shared with new hires? • Is the leadership team representative of the diversity of the organization? • Are your ERGs (assuming you have them) seen as a busiriess asset to the orga- • Are different poims of view considered when making business decisions on a nization or simply as something for the people in the ERG? daily basis? • Are there broad ranges of ERGs? • Do leaders model the espoused diversity behaviors? • Do they get the support they need in terms of resource and time allocation? • Are standards incorporated into leadership assessment processes? • Are employees encouraged to participate? • Do leaders have regular opportunities to get feedback from employees as to • Do leaders participate with and use the ERGs as a resource? their diversity-related performance (e.g., 360-degree feedback)? • Is information about the ERGs widely communicated throughout the orga- • Are diversity standards for retention included in reward and bonus systems? nization? • Are managers/leaders prepared to communicate about and discuss these stan- • Do ERGs work together to create an understanding of the relationships dards with all employees? among the issues they face? • Do organizational policies and practices promote an inclusive environment and support the principles of diversity? Leadership and Employee Behaviors • Are the~e nontraditional leaders in the organization-those who work reduced hours, job sharers, and so on? One of the challenges with diversity and inclusion work has been that much of the behavioral feedback that leaders and employees get is about what not to do rather than about what to do. Clear behavioral standards contribute to the suc- Internal Communication and Information Sharing cess of any organizatjonal objective, and diversity and inclusion is no exception. An organlzacion is run by the conversations that occur within it. Who is a pan of Some questions for employees to ask include: those conversations and who gers certain information is one of t:he ways rhar cul- tural norms are proliferated. As Francis Bacon said, "Knowledge is power." Com- • Do clear standards of behavior exist for diversity? What are they? municacion strategy is a critical part of the diversity and inclusion rransformacion • Are expectations communicated to employees at all levels regarding expected because the messaging around r:he effon: lets people know what ic is abour, what it behaviors? is crying rn accomplish, and wber:her or not ir is successful. ln addition, watching • Are standards incorporated into performance evaluation processes? for who is involved in critical conversations is one of the realmeasures of inclusion.

CREATING CULTURES THAT WORK 227 228 CHAPTER 12 • What inte~nal communication plan exists? D~es it include a strong statement of the_ busmess. case for diversity, inclusion, and cultural competency? Attrition and Retention • Does 1t have different paths, depending on the message? • Does ~he plan compensate for different communication styles of employees? The attrition and retention patterns of an organization can yield a lot of • Does It compensate for different levels of English comprehension as well as information about how the culture functions. The ultimate gauge of any comprehension of other languages? organizational culrure is whether people want to be there or not. In fact, • !=>o leaders engage in dialogue with diverse employee groups about diversity while most people. belie\1e thar money is the prime motivator for determining issues? whether or nor we keep our jobs, smdy afrer srudy shows rhac ir is far more • J?o ~eaders engage in dialogue with diverse community members about diver- likely to be how much people believe that the culture they are a pan of meets sity issues? their needs, and particularly their direct boss. We often are unaware of these • Do all in your organization have the same access to information that they need patterns and what we can learn from them because we look at each situation . . to do their jobs effectively, regardless of race, gender, age, sexual ori€ntation, m a umque way. and other differences? I remember one organization we worked with a number of years ago that had a high level of turnover among female leaders that it didn't recognize at first Cultural Competency because each had a good excuse for leaving. Only after research and interviews did we discover that under the stated reasons were some that were less obvious ~ chapter 6, I discussed rhe imporrance of culrural competency in the increas- but far more indicative of the culture and its impact. One woman we inter- mgl~ global environment we now inhabit. Culrure impacts every organization, viewed had left six months before to have a baby but she was now working with bur tr does so for each organizacion in different ways, depending on c:he nature a different company. "Why didn't you come back?" I asked. "I guess I just never of the business, irs locarion, and the narw:e of the culrures and communities wich thought I'd be successful there," she answered. which the organization deals. Culture impacts everything from how we interact Some of the questions we ask in this area include: with fellow ~mployees to how people manage. It affects product development, ~ales, marketmg, and customer service. Some of the questions we explore regard- • Is a regular attrition and retention analysis of employees by ethnicity, gender, mg this area include: and level done in order to monitor trends? • Are exit interviews conducted by a diverse group of interviewers? Does a third • ~ow_ does culture play a pare in the internal relationships within your orga- party conduct these interviews six months after the individuals leave the or- mzat10n? ganization? • How do people from different cultures interact with your business? • Are exiting employees tracked demographically to observe trends? • Are there specific needs from your organization for customers from various • Is information from exit interviews regularly communicated to leaders along cultures? with other key employee data? • Are _there products or services that are specifically needed or not needed by • Are che1:e retention policies and incentives in place? parncular cultural or diverse groups? • Are there patterns of some groups of employees leaving or staying at different • Do ~mployees understand differences in communication styles among people rates chan others? Does this parrem extend to certain depanments, divisions, of different demographic groups? or leaders? • !=>o cus~omer~ from different :ultures have different expectations regarding mteracuon wtth your company s employees? Mentoring and Coaching • Are there normal business activities that might be considered offensive by particular cultures? The final area of inquiry in this "inner circle" is the area of mentoring and • !=>oes your organization have a tool or reference to help prepare for successful coaching. These are critical areas, particularly. for people who might be in Interactions with people from different cultures? groups seen as outside of che organization's mainstream. Mentors and coachei • What kind of language accommodation is offered in your organization? can hdp employees learn how to be successful within the culture and car maximize the potential of the caknc base of the organization. Questions tc consider include:

CREATING CULTURES THAT WORK 229 230 CHAPTER l 2 • Are formal and/or informal mentors available to assist new hires m their transition? success of the business and also can send a message that makes the organization Are formal and/or informal mentors available to assist employees m their a _magnet: one char e'.rher attracts the best talent or repels it. In the increasingly development? diverse mark~cplace, m which the spending power of people of color is increasing • Are mentors and proteges trained to know how to make their relationships as far more rapidly than char of the white population, che ability co communicate successful as possible? to these diverse markers may mean success or failure to the organization. Some • If mentoring does exist, are special efforts created where appropriate (e.g., for of the questions we might address include: women in nontraditional jobs), and are those efforts communicated in a way chat encourages participation? • Are key market opportunities in ethnic communities or communities of color • What considerations have been made for mentoring employees from non- explored? dominant groups? • What specific goals have been sec regarding increased marker share in diverse • Are mentoring relationships monitored to crack effectiveness and perf~rmance? communities? • Are coaches provided, where appropriate, to assist leaders in developing their • Are marketing materials consistent with the strategic marketing plan in terms inclusive and culturally competent leadership behaviors? of populations? • Are those materials printed in languages other than English? The final groups ofleverage points, on the far right side of the Diversity Sys- • Does your employee base reflect the demographics of the constituents you tems Map, address the external focus of the organization. These areas ulcimately serve? measure our diversity and inclusion efforts because organizations live or die by • Is the marketing approach designed to address the concerns of particular com- how they are seen by the outside world. We focus on four major areas: vendor m unities? relationships; marketing and public relations; business development and sales; and • Is organizational signage reflective of the language and demographics of com- community relatio~s and customer service. munity members? • Is the product or service provided by your organization reflective of the needs Vendor Relationships and desires of community members? • Does advertising reach out appropriately to members of nontraditional com- Vendor relationships are important because they send a message to the mar- munities? ketplace as to how interested an organization is in creating relationships with • Are concerns of the local community considered when adding new services? different community groups. In some cases there are mandated standards for • ~e marketing exper:s employed who know and understand diverse popula- percentages of vendors from different groups, but even when that's not the case, tion, trends, purchasmg practices, and so on? an organization can make an important statement to certain groups by reaching • Do public relations efforts consider media and communication outlets that out to their representative vendor groups. Questions include the following: various communities look to for their information? • Do marketing and public relations efforts appreciate the different values and • Does a supplier diversity process exist? behaviors of the various diverse groups with whom your organization is at- • Is your organization in compliance with the policy? tempting to communicate? • Are employees instructed how to develop relationships with new vendors rep- resenting diverse organizations? Business Development and Sales • Does your organization seek out vendors whose products and services expand their abilities to meet the needs of a wide range of customer groups? The ultimate measure of business success is in the business that gers developed. Whether that is measured simply in dollars or in the number of people the or- Marketing and Public Relations ganization provides service for, every organization ultimately provides service to somebody. Diversity, inclusion, and cultural competency can affect the business What could be more important than how an organization is seen in its market- development and sales process in numerous ways. Some of the factors we look place? And where diversity and inclusion are concerned, this can be critical to the for include:

CREATING CULTURES THAT WORK 231 232 CHAPTER 12 • How culturally intelligent is your organization when sending sales teams to meet prospective clients? Do they understand the ethnic/ cultural makeup of • Are customer feedback responses evaluated demographically in order to iden- the prospective clients? tify patterns in responses by different groups? • Are these teams aware of the cultural patterns of potential sales groups? • Are patterns in individual sites or regions monitored? • Has your organization ever lost potential business because of the composition • Do diverse interviewers occasionally interview customers to identify any con- of the sales team? cerns that might exist regarding diversity-related issues? • Are salespeople aware of different cultural norms regarding selling? • Are noncustomers asked for feedback that might help your organization un- • Does the diversity mix of the sales force approximately match that of the po- derstand why they are not customers? tential client population? • Does the sales team approach people throughout the community or just those After the survey, focus groups and interviews are conducted, and then we in particular areas? u~e the information gathered to create an organizational culture map. The map- • Do salespeople have the cultural competence to relate to people froIT1.-different pmg process creates a way to look at the organization, people's attitudes toward racial, cultural, and ethnic groups? it, and the way the current memes of the culture are creating the results that members see. Community Relations and Customer Service The final leverage point addresses the provision of service, whether to the cus- PHASE 3: DEVELOPING TRUST tomers the organization serves 5 or to the various communities the organization engages. Communities and customers can be deeply affected by cultural compe- Trust can be a major issue when interacting with people in cultures that have tency, or the lack of it; or sometimes by a simple lack of awareness. Many years been previously marginalized or ignored or with other people who have been ago we were asked to work with a clothing company located in Toronto, On- demonized as perpetrators. Some of the mistrust may come from historic social tario, Canada. While we were asked to help develop a customer service initiative, injustices and some from personal experience, but in either case it must be ad- it became evident that there might be some diversity issues involved. Toronto dressed directly in order to create new opportunities to establish trust and allow had (and has) a substantial Asian population, but very few of the women from it to move forward. The question of "who delivers the message" is a key element this community shopped in the company's stores. When we asked the leadership of any successful culture change effort. This is an important role for the OCDT why, their response was always the same: "They're just not our customer base." and one of the reasons the team should have representation from all parts of the We finally convinced them to allow us to conduct a few focus groups of com- organization. This will encourage broad buy-in and avoid having the transfor- munity members from this group, and what we found was blindingly simple. mation effort seem like a "top-down" ·or human resources or diversity depart- The reason the women did not come to the store, they told us, was because the ment-driven process. clothing sizes were too big. The Asian women were, on average, smaller than the other shoppers. All the company needed to do to increase sales was stock more clothes of smaller sizes, which they did, along with an appropriate advertising PHASE 4: STRATEGIC PLANNING campaign, thus resulting in a dramatic increase in sales. Some of the areas we explore in this domain include: Once the organizational culture map has been created and the memes of the existing culrure understood, the organizational community development team • What cultural competencies would you need to have to provide even better works in alignmenc with the organization's leaders to create a new, clearly service to your customers? articulated set of memes and a strategic plan for the organization. This plan • Are customers asked regularly for feedback regarding their service? How they becomes an aspirational behavioral template for the organization to follow. It is are being served? important that it be viewed from a systems standpoint. The Diversity Systems • Are there products or services that your organization can provide that might Map can provide an excellent template for accomplishing that goal. The impact meet the special needs of certain racial, ethnic, or cultural groups? of each behavior on others must be explored, as well as the anticipated impact on the business.

CREATING CULTURES THAT WORK 233 It's not necessary to implement all of the new memes at the same time, nor is it helpful to throw out the baby with the bathwater. Existing organizational memes that are working should be maintained, enhanced, or modified as needed. Ultimately, this cultural design becomes the blueprint for the new culture. PHASE 5: STAKEHOLDER EDUCATION AND DEVELOPMENT Once the cultural blueprint is established, the population of the organization has to be exposed to and enrolled in the new cultural model. This may include some new sense of consciousness raising about how diversity and inclusion issues play out in the organization and about how the current organizational cul.ture sup- ports those behaviors. Quality education includes three major parts: • Informational content, which helps participants understand why diversity, inclusion, and cultural competency are important to the business of the orga- nization, how it is objectively impacting the organization today, and what the goals are for rhe future. • TransfonntUUinol experiences, which hdp participants obtain a berrer understand- ing of rheir own unconscious belie:& and behaviors and those of or:hers, and rhe various ways differem people view the organization, its culture, and its practices. • Operational guidelines, which help participants develop skills that will help them become more inclusive and culturally competent. Often, many questions arise in the development of education efforts. My belief is that it is critical that each effort be designed for the organization it will serve. There are no "cookie-cutter" solutions that work for everybody because each organization has had different experiences, a different culture, a different language, different employees, and different customers. Some of the things to consider might include: • Is the education a separate, stand-alone program or part of a broader educa- tional effort? • Is management educated separately, or along with other employees, or both? • What kind of education is provided? Does it have a compliance focus? A be- havioral focus? A culture-change focus? • How much time is or should be committed to education? • Should education initiatives be designed and conducted by internal facilita- tors, external facilitators, or a combination of both? • Should education occur as a one-time program, a series of programs, or a program with follow-up?

Human Relations Commission Communications Committee Meeting Thursday, October 13, 2014 On Thursday, October 13, 2014, the communications committee held its first meeting on the first floor in the Dover Public Library. S. Renee Smith, chair and Courtney Stewart (acting secretary) were present. None of the ideas below are implementable until there is hundred percent clarity on what the HRC does and the value that it brings to its constituents. The following items were discussed as possibilities: Website Ideas: It was concluded that the current website is outdated and offers no value to it constituents. The following should be considered moving forward: • Provide a historical perspective of the HRC (maximum of 3 paragraphs) • Unable to highlight the value of the HRC due to the conflict of strategic plan’s message. o Ongoing question – do we or do we not handle complaints? o Are we focused on city workers only? o Do we have constituencies in the community? If so, who are they? What is our message to them? • Include a brief message from the Chair of the HRC on our commitment to our constituencies and what they can expect from the board. • Have a link to sign up for HRC news blasts, events, and/or newsletters. • Have HRC Members information available on the website so the public knows who to contact. o Ongoing question: What will they contact HRC for? • Events o Link to HRC events and HRC partnership events, once in place. Potential communication Ideas • Monthly electronic newsletter to be sent to constituents. • Draft a letter to reach out to potential HRC partnership organizations to open dialogue for further discussion to identify synergy of missions and goals. • Write and distribute press releases for the media about meetings and events. • Have potential partnership organizations come in and present during HRC meetings to strength exposure and community relationships. • Ongoing opinions can be submitted to newspapers by HRC commissioners that can be submitted to the commission for review and distribution upon approval. First Steps for the Communications Committee: • Follow up with the City of Dover on the recent diversity training o Was the training that was offered sufficient? o Are there additional training that is needed? o Do they provide development for city employees?

o What was the mission and goals of the diversity training? • Develop a letter of invitation template to be sent to community leaders, City of Dover Employees, etc. • Have City of Dover employees, representatives and HR employees advise the HRC on any current human rights/diversity issues. • Initiatives for 2015: o Survey to engage the community and understand their perception of the HRC o Provide a forum for city employees – possibly survey 10-­‐15% of the city employees to see what they feel is need.

October 8, 2014 RE: Re-entry Program/Dover Interfaith Mission/Ken Abraham Members of City Council and the Human Relations Commission: Through viewing of the September 8, 2014 presentation by Ken Abraham at the City Council meeting, I learned that the Dover Interfaith Mission is requesting that the human resources professional from the Dover Interfaith Mission screen their clients and provide the City with qualified candidates for open positions with the City. All referred clients would be guaranteed an interview. In addition, the suggestion was made that a proclamation be made by City Council to indicate it will interview/hire qualified ex- convicts. Please allow me the opportunity to address these requests in my role as the City’s Human Resources Director. As with any employer, anyone associated with the recruitment process is charged with recruiting in a fair, non-discriminatory manner. The hiring team is accountable for their actions and decisions. It is with the guidance of the Human Resources Director and staff, the hiring team acts. It is the team’s responsibility to ensure we are following labor laws to the best of our knowledge and ability. Introducing an outside individual into this internal process could expose the City to liability and matters that are beyond our control. The City’s process should not be supplemented or modified by an outside person. The outside individual has no accountability to the City of Dover. Many may think the recruitment process is a simple process. The recruitment process is very detailed and the decisions the interview team will make will have a lasting influence on the organization. The influences ranges from the morale the incoming employee introduces into your organization, the implications of good and bad actions/decisions the employee makes, longevity of the employee, the skill set the employee brings with them, etc. In reference to the city’s hiring process, it is important to share that each application that the City receives is personally reviewed by a member of the Human Resources Department. Our applications are not received nor processed by a computer software package. The applicant’s employment application and any additional documents (résumé, cover letter, training documentation, etc.) are reviewed to determine whose qualifications best match the qualifications indicated in the job posting. This job posting is developed from a job description that is reviewed by the department and the human resources department prior to the job posting being published. After the applications are reviewed by Human Resources, the top candidates (in some cases, all the applications) are forwarded to the department for further personal review and a telephone pre-screen. Telephone pre-screens were implemented to reduce staff time in conducting a face- to-face interview with candidates who lacked the skills needed for the position. Following the first face-to- face interview, a second interview, which could consist of a field visit, is conducted which involves meeting the department head. Finally, the candidates meet with the City Manager. The City Manager is ultimately held accountable for the organization therefore he has the pleasure of meeting all potential employees that will assist in advancing the organization. Human Resources Department, P.O. Box 475, Dover, DE 19903-0475 Phone: (302) 736-7073 Fax: (302) 736-7093 Community Excellence Through Quality Service

The request of Mr. Abraham is to permit someone not associated with the City of Dover to influence our hiring practices. The Dover Interfaith Mission representative is not associated with our organization therefore would not be privileged to our established recruiting objectives. For example, how the successful candidate will contribute to the short and long term goals of the position. As employees of the city of Dover, we are accountable for our decisions. These decisions place responsibilities associated with labor laws. The representative from Dover Interfaith Mission believes her applicant(s) is worthy of an interview; however, when those applicants are compared to the other non-Dover Interfaith Mission applicants, they may not be as qualified. By guaranteeing an interview, additional interviews will be required. This will require additional staff time. As you can imagine, time is valuable. We are currently managing approximately 15 (fifteen) recruitments. I believe the request of the Dover Interfaith Mission is to assist their clients with re-entry into the work force thus allowing them to become productive members of society again. They are seeking assistance from the community on advancing their client’s opportunities. If their clients have the necessary skill sets and that skill set is documented and supported in their employment packet, their criminal background will not be a deterrent during the interview process, as their criminal background is not known until they receive a conditional offer of employment. Any infractions learned through the background investigation are discussed with the candidate and are weighted in comparison to the position. This is the long term practice of the City of Dover I have attached our current employment application. As you can see, there are no questions related to an applicant’s criminal history. With the approval of Delaware House Bill 167 earlier this year, the law prevents public employers from inquiring about a candidate’s criminal background until a conditional offer of employment is provided. The House Bill further defines that such inquiry shall be limited to convictions constituting felonies in Delaware (or in any other state or jurisdiction, conduct which, if committed in Delaware, would constitute a felony) for ten years following release from custody (or sentencing for an individual who was never in custody); and misdemeanor convictions in Delaware (or in any other state or jurisdiction, conduct which, if committed in Delaware, would constitute a misdemeanor offense) for five years following release from custody (or sentencing for an individual who was never in custody). It further states that any decision regarding employment, a public employer shall consider the following factors in evaluating the candidate or employee and the results of any criminal history inquiry: (A) The nature of the crime and its relationship to the duties of the position sought or held; (B) Any information pertaining to the degree of rehabilitation and good conduct, including any information produced by the candidate or employee, or produced on his or her behalf; (C) Does the prospective job provide an opportunity for the commission of a similar offense(s)?; (D) Are the circumstances leading to the offense(s) likely to reoccur?; (E) How much time has elapsed since the offense(s).

Please note that HB167 does not apply to any state, county or municipal police force, the Department of Correction, or any position where federal or state law requires or expressly permits the consideration of an applicant’s criminal history. I hope the aspiration of any individual applicant is to improve their life and they seek employment with the City as a means to accomplish this goal. We are an equal opportunity employer; therefore, all applicants should be provided an equal opportunity for the position based upon their own merits. The greatest way for the Dover Interfaith Mission to assist their clients is ensuring they are submitting a professional employment application package and by providing education and practice on the actual face-to- face interview. I cannot state enough that I take the recruitment process very seriously. This is a professional and legal process that is the responsibility of me and the City. It is not in the best interest of the City to have outside influences on our recruitment process. As stated in our Personnel Policy, the City is an equal opportunity employer; therefore, in my opinion, a special proclamation to indicate we interview/hire qualified ex- convicts is not necessary. Thank you for the opportunity to express my thoughts on this matter. For your reference, I have attached our employment application and HB 167. Respectfully, Kimberly D. Hawkins, SPHR Human Resources Director Enclosures (2) CC: Scott Koenig, City Manager, P.E., ICMA-CM H:Recruitment/Dover Interfaith Mission

City of Dover Human Resources Department P.O. Box 475 Dover, DE 19903 Community Excellence through Quality Service EMPLOYMENT APPLICATION An Equal Opportunity Employer PERSONAL Name_______________________________________________________________________________ Address ___________________________________ City ____________ State _______ Zip ________ Home Phone # (_____)_________________ Other # where you can be reached (_____)_________ Email Address__________________________________ May we contact you via email___Yes___No Have you previously worked for the City of Dover ____ Yes ____ No If so, under what name ________________________________________________________________ Department(s) _____________________________________ Dates: From: __________ To:_________ Are you 18 years of age or over? _______ Yes ______ No ( If no, employment is subject to verification that you are of legal minimum age and will supply required work permit.) JOB OBJECTIVE - A SPECIFIC POSITION MUST BE INDICATED Position Applied For: ____________________________________________________________________________________ When will you be available for employment? (Indicate Date)_________________________________ I am seeking (check only one): ___Regular Full-Time Employment ___Part-Time Employment For ____ Hours Per Week ___Temporary Employment Salary Desired: ________________________ Are any of your relatives currently employed by the City of Dover ___ Yes (If yes, fill in below ) ___ No Relative’s Name __________________________Relationship ________________________________ Department employed by _____________________________________________________________

EDUCATION / TRAINING Circle highest grade completed: 1 2 3 4 5 6 7 8 9 10 11 12 College 1 2 3 4 Post Graduate 5 6 7 8 Do you have a high school equivalency certificate (GED)? ______ Yes ______ No Name & Location Diploma or Degree Major Subject Minor Subject HIGH SCHOOL COLLEGE OR UNIVERSITY NURSING, TRADE, OR TECHNICAL POST GRADUATE OTHER SKILLS, QUALIFICATIONS AND EXPERIENCE Complete the following if driving is required. Type of Driver’s License _______________ Driver’s License # _____________ State _______ Special training or skills (language, machine operation, etc.) that would be of special benefit in the job for which you are applying: MILITARY Have you served in the U.S. Armed Forces? ____Yes ____No If yes, list duties in the service and specific training.____________________________________________________________________________ Branch Final Rank Reserve Status EMPLOYMENT HISTORY A resume may be attached as a supplement to, but not in lieu of, this section. List all jobs during the last ten years. Start with the most recent. Employer ________________________________ Address _________________________________ Telephone # _________________ Job Title _____________________ Supervisor _______________ Dates Employed: From _____ To ______ Hourly/Salary Rate: Starting ________ Final ________ Work Performed __________________________________________________________________________________ Reason for Leaving _________________________________________________________________

Employer _______________________________________ Address__________________________ Telephone # _________________ Job Title _____________________ Supervisor ______________ Dates Employed: From _____ To ______ Hourly/Salary Rate: Starting __________ Final ______ _ Work Performed ___________________________________________________________________ Reason for Leaving ________________________________________________________________ Employer ____________________________________ Address _____________________________ Telephone # _________________ Job Title ______________________ Supervisor _____________ Dates Employed: From _____ To ______ Hourly/Salary Rate: Starting _________ Final _______ Work Performed ___________________________________________________________________ Reason for Leaving ________________________________________________________________ Employer ___________________________________ Address ______________________________ Telephone # _________________ Job Title _____________________ Supervisor ______________ Dates Employed: From _____ To ______ Hourly/Salary Rate: Starting __________ Final ______ Work Performed ___________________________________________________________________ Reason for Leaving ________________________________________________________________ Employer ____________________________________ Address _____________________________ Telephone # _________________ Job Title _____________________ Supervisor ______________ Dates Employed: From _____ To ______ Hourly/Salary Rate: Starting _________ Final _______ Work Performed ___________________________________________________________________ Reason for Leaving ________________________________________________________________ If you need additional space, please continue on a separate sheet of paper. REFERENCES List three references - Do not include relatives Full Name Phone # Occupation Years & Complete Address Known

City of Dover Human Resources Department P.O. Box 475 Dover, DE 19903 (302) 736-7073 www.cityofdover.com PLEASE READ CAREFULLY AND SIGN BELOW I understand that any false answer, statement or omissions made by me on this application or any other required document will be considered sufficient cause for denial of employment or termination of employment. I hereby give the City of Dover the right to make a thorough investigation of my past employment, education and activities. Also I release the City of Dover and all persons, companies and corporations from all liability of providing such information. In consideration of my employment, I agree to conform to the rules and regulations of the City of Dover. Any offer of employment is contingent upon successful completion of pre-employment health requirements including testing for controlled substances. My employment and compensation can be terminated with or without cause, and with or without notice, at any time, at the option of either the City of Dover or myself. I further understand that nothing contained on this employment application or in the granting of an interview shall be construed as an employment contract between the City of Dover and myself for either employment and/or for the providing of any benefit. I also understand that no manager or employee of the City of Dover has any authority to enter into any verbal employment for any specific period of time, or to make any agreement contrary to the foregoing. In addition, I understand that any promises or guarantees are not binding upon the City of Dover unless made in writing. APPLICANTSIGNATURE____________________________________________DATE _____________

RECRUITMENT SOURCES In an attempt to enhance our recruiting efforts, please advice us of the location in which you learned of our position. (Please check all that apply.) Walk-In ___ If so, which location _____________________________________________________ Community Agency __ If so, which__________________________________________________ City Employee ___ If so, whom ______________________________________________________ Newspaper ___ If so, which _________________________________________________________ Internet ___ If so, what website ______________________________________________________ Other ___ If so, please explain _______________________________________________________ AFFIRMATIVE ACTION SURVEY The Affirmative Action Survey will be detached from the application and kept separately. It will not be used as a basis for making employment decisions. To help the City of Dover meet its affirmative action objectives and to comply with various government requirements, please mark the appropriate identification categories below. Below the survey describes identification categories in detail. Providing this information is voluntary, and your application will not be adversely affected if you respond or decline to respond. This information will be used only in accordance with federal laws and regulations. Information concerning any handicap or disability will be kept confidential except as necessary for purpose of job assignment, accommodation, first aid and safety. RACE SEX HANDICAPPED/VETERAN ______ White ______ Male _______ Handicapped ______ Black ______ Female _______ Vietnam Era Veteran ______ Hispanic _______ Disabled Veteran ______ American Indian/Alaskan Native ______ Asian/Pacific Islander Race  Black: Of Black racial group origin  Hispanic: Mexican, Puerto Rican, Cuban, Central-South American origin or any other Spanish culture regardless of race.  White: European, North African, or Middle Eastern origin.  American Indian/Alaskan Native: North American, but cultural identification maintained through tribal affiliation or community recognition. Asian/Pacific Islander: Far East, south East Asia, Pacific Island origin. Handicapped  Physical or mental impairment which substantially limits one or more major life activities.  A record of such an impairment, or society perceives such a impairment . Vietnam Era Veteran  Active military duty of more than 180 days, any part of which occurred between August 6, 1964 and May 7, 1975, and discharged or released from duty with an other than dishonorable discharged . Disabled Veteran  Disability rated by Veterans Administration at 30 percent or more, or,  Released or discharged from active duty for a disability incurred or aggravated in the line of duty.

SPONSOR: Rep. J. Johnson & Rep. Keeley & Sen. Townsend Reps. Barbieri, Baumbach, Bolden, Brady, Longhurst, Jaques, Q. Johnson, Kowalko, Mitchell, Mulrooney, Osienski, Paradee, Potter, Schwartzkopf, Scott, B. Short, K. Williams, D.E. Williams; Sens. Henry, Marshall, McDowell, Peterson, Poore HOUSE OF REPRESENTATIVES 147th GENERAL ASSEMBLY HOUSE BILL NO. 167 AN ACT TO AMEND TITLES 19 AND 29 OF THE DELAWARE CODE WITH REGARD TO EMPLOYMENT PRACTICES. 1 WHEREAS, the incarceration rate of the United States has tripled since 1980 and is nearly eight times its historic 2 average; and 3 WHEREAS, it is in the interest of the entire community that persons reentering society after incarceration become 4 productive members of society, and the ability of these persons to obtain employment is key to their productivity; and 5 WHEREAS, research has shown that many individuals with prior criminal histories pose no greater risk of future 6 criminality than do people with no criminal history and are equally qualified, reliable, and trustworthy candidates for 7 employment; and 8 WHEREAS, lack of employment is a significant cause of recidivism, and people who are employed are 9 significantly less likely to be re-arrested; and 10 WHEREAS, persons who have paid their debts to society deserve a fair chance at employment and this act is 11 intended to give the individual with a criminal record an opportunity to be judged on his or her own merit during the 12 submission of the application and at least until the completion of one interview; and 13 WHEREAS, at least 40 cities, 7 counties, and 7 states have passed ordinances and statutes or enacted policies to 14 remove barriers to the employment of those with criminal histories; and 15 WHEREAS, it is the intent and purpose of this law to improve the economic viability, health, and security of 16 Delaware communities and to assist people with conviction histories to reintegrate into the community and to provide for 17 their families and themselves; and 18 WHEREAS, obstacles to employment for people with criminal records and other barriers to re-entry are creating 19 permanent members of an underclass that threatens the health of the community and undermines public safety; 20 NOW, THEREFORE: Page 1 of 3 HD : KL : TEH Released: 05/30/2013 09:36 AM 1031470025

21 BE IT ENACTED BY THE GENERAL ASSEMBLY OF THE STATE OF DELAWARE: 22 Section 1. Amend Section 710, Title 19 of the Delaware Code by adding a new subsection (14) as shown by 23 underlining as follows and redesignating current subsections (14) through (18) as (15) through (19) respectively: 24 (14) “Public employer” means the State of Delaware, its agencies, or political subdivisions. 25 Section 2. Amend Section 711, Title 19 of the Delaware Code by inserting a new subsection (g) as shown by 26 underlining as follows and redesignating current subsections (g) through (k) as (h) through (l) respectively: 27 (g)(1) It shall be an unlawful employment practice for any public employer to inquire into or consider the criminal 28 record, criminal history, credit history, or credit score of an applicant for employment during the initial application process, 29 up to and including the first interview. 30 (2) A public employer may inquire into or consider an applicant’s criminal record, criminal history, credit history, 31 or credit score after it has determined that the applicant is otherwise qualified and has conditionally offered the applicant 32 the position. Such inquiry shall be limited to convictions constituting felonies in Delaware (or in any other state or 33 jurisdiction, conduct which, if committed in Delaware, would constitute a felony) for ten years following release from 34 custody (or sentencing for an individual who was never in custody); and misdemeanor convictions in Delaware (or in any 35 other state or jurisdiction, conduct which, if committed in Delaware, would constitute a misdemeanor offense) for five 36 years following release from custody (or sentencing for an individual who was never in custody). 37 (3) In connection with any decision regarding employment, a public employer shall consider the following factors 38 in evaluating the candidate or employee and the results of any criminal history inquiry, conducted in accordance with the 39 limitations of this subsection: 40 (A) The nature of the crime and its relationship to the duties of the position sought or held; 41 (B) Any information pertaining to the degree of rehabilitation and good conduct, including any 42 information produced by the candidate or employee, or produced on his or her behalf; 43 (C) Does the prospective job provide an opportunity for the commission of a similar offense(s)?; 44 (D) Are the circumstances leading to the offense(s) likely to reoccur?; 45 (E) How much time has elapsed since the offense(s). 46 (4) This subsection does not apply to any state, county or municipal police force, the Department of Correction, or 47 any position where federal or state law requires or expressly permits the consideration of an applicant’s criminal history. Page 2 of 3 HD : KL : TEH Released: 05/30/2013 09:36 AM 1031470025

48 Section 3. Amend Chapter 69, Title 29 of the Delaware Code by adding a new section 6909B as shown by 49 underlining as follows: 50 6909B. Fair Background Check Practices. 51 (a) It shall be the policy of the State to do business only with contractors that have adopted and employ written 52 policies, practices and standards that are consistent with the requirements of § 711(g) of Title 9. 53 (b) Agencies shall review all contractors’ background check policies for consistency with the policies of the State 54 as expressed in § 711(g) of Title 9, and shall consider background check policies and practices among the performance 55 criteria in evaluating a contract. 56 (c) The requirements of this section shall not apply where a criminal background check or credit check is a 57 requirement of State or federal law for a particular class of services. SYNOPSIS This bill would prohibit a public employer from inquiring into or considering the criminal record, criminal history or credit history or score of an applicant before it makes a conditional offer to the applicant. It would permit inquiry and consideration of criminal background after the conditional offer has been made. The bill specifies that once a background check is conducted an employer shall only consider felonies for 10 years from the completion of sentence, and misdemeanors for 5 years from the completion of sentence. Further, employers are required to consider several enumerated factors when deciding whether to revoke a conditional offer based on the results of a background check. Police forces, the Department of Corrections and other positions with a statutory mandate for background checks are excluded from these provisions. The bill also requires contractors with State agencies to employ similar policies where not in conflict with other State or federal requirements. Page 3 of 3 HD : KL : TEH Released: 05/30/2013 09:36 AM 1031470025

City of Dover Human Relations Commission Strategic Plan 2015-2018 I. INTRODUCTION The establishment, purpose, powers and duties of the City of Dover Human Relations Commission (hereinafter, “the Commission”) are provided for in Part II of the Dover, Delaware Code of Ordinances, Chapter 58-Human Relations Article II Human Relations Commission. Broadly representative of racial, religious, gender and ethnic groups residing in Dover the nine volunteer members of the Commission are all residents of the City of Dover. They are appointed by the president of the Dover City Council, based upon recommendations from and subject to confirmation by the Council. The Commission has begun a strategic planning process to better define its strategy, focus, and direction over the next three years: 2015-2018. In developing the first phase of this planning process the Commission has organized its three-year long- term strategic objectives around the components of its mission and its commitment to competency, transparency, and public accountability. II. MISSION Committed to a philosophy of inclusion, intergroup cooperation and fair treatment, the City of Dover Human Relations Commission works to ensure that the City of Dover has and utilizes policies, programs, ordinances, organizational practices, specialized resources and appropriately trained employees to support diversityi, inclusion ii and cultural competencyiii in its organization and services. Additionally, by involving all segments of the community, the Commission promotes an understanding and appreciation of the benefits of diversity, inclusion, and positive intergroup relations among residents of varying backgrounds in the city; and, advocates for an environment of fairness and respect. The Commission works with the City Council and the City Administration and other community organizations to strengthen inter-group relationships and to eliminate discrimination; and, to anticipate, prepare for and resolve incidents of intergroup conflicts and disputes within the city. 1

City of Dover Human Relations Commission Strategic Plan 2015-2018 III. VISION The Commission’s vision is a city whose government, organizations, groups and individual citizens value diversity, inclusion, respect and trust. IV. LONG-TERM OBJECTIVES Mission component: A. Work to ensure that the City of Dover has and utilizes policies, programs, ordinances, organizational practices, specialized resources and appropriately trained employees to support diversity, inclusiveness and cultural competency in its organization and services. Long-term Objectives A.1 In cooperation with the City of Dover Manager and its Human Resources Department evaluate the current “state and climate of diversity and inclusion” and cultural competency within Dover’s government organization, services and vendor relationships; and, make recommendations to the City Manager and the Dover City Council which identify policies and best organizational practices which support diversity, inclusion and cultural competency within city government, its services; and, vendor relationships. A.2 Building on its partnership with the Dover Police Department, identify additional human relations approaches and lessons that can be integrated into the Dover Police Department’s ongoing Community Relations strategy. Mission Component: B. By involving all segments of the community, the Commission promotes an understanding and appreciation of the benefits of diversity, inclusion, and positive intergroup relations among residents of varying backgrounds in the city; and, advocates for an environment of fairness and respect. 2

City of Dover Human Relations Commission Strategic Plan 2015-2018 Long-term Objectives B.1 Assess how the community of Dover is organized and identify organizations, churches, fraternities, sororities and other organizations with whom the DHRC should establish partnerships; and, to enter into agreements with these organizations to more effectively carry out its mission. B.2 Provide a report to the Dover City Council and to the public which analyzes the current “state and climate of diversity and inclusion” and cultural competency within the Dover community and makes recommendations for programs, policies and practices that support diversity, inclusion and cultural competency. B.3 Identify, support and participate in programs and events within the city of Dover which celebrate its diversity or promote greater understanding of the issues, concerns and needs of our diverse population. (e.g., the African American and Hispanic Festivals and the Dover Public Library’s Created Equal Project) B.4 Create and implement an external education process and program that provides the pubic with a better understanding of diversity, inclusion; and, human relations issues; and, conflict management; and, that develops skills in effectively fostering greater understanding, inclusion and fairness in the city. Mission Component C. Works with the City Council and the City Administration and other community organizations to strengthen inter-group relationships and to eliminate discrimination; and, to anticipate, prepare for and resolve incidents of intergroup conflicts and disputes within the city Long-term Objectives C.1 Define when a diversity, inclusion and or a human relations issue iv exists and specify the types of these issues that will be accepted by the Commission; and, identify and implement a process for receiving and responding to such issues by taking action to correct or improve the situation. 3

City of Dover Human Relations Commission Strategic Plan 2015-2018 C.2 Develop an understanding with the State Human Relations Commission that will delineate the roles and procedures of the two Commissions in the solution of alleged discrimination complaints which fall within the jurisdiction of the State Human Relations Commission and identify and maintain specific ways the two Commissions will work together. C.3 Review the City of Dover’s Code of Ordinances and make recommendations to the Dover City Council that will improve the city’s efforts to eliminate discriminatory behavior. C.4 In cooperation and partnership with city officials, law enforcement, clergy, community organizations and public and private mediation services, assist in developing plans for monitoring sources of intergroup conflict and for responding to and managing community conflicts and disruptions in Dover; and, participate in managing community conflicts in accordance with these plans. COMPETENCY TRANSPARENCY and ACCOUNTABILITY D. The Commission is committed to acting with a high degree of competency, and transparency and accountability both to the Dover City Council and to the community. Long-term Objectives D.1 Regularly provide an update on the Commission’s activities, progress and accomplishments to the Dover City Council; and, provide opportunities for the Council to review and affirm the Commission’s Strategic Plan, including a process which encourages Council members to identify specific diversity, inclusion and human relations issues that may be particularly critical or relevant within each City Council District. D.2 Improve community awareness of the Commission and a better understanding of its role by developing, implementing; and, maintaining a comprehensive communications plan which creates a process for routine communications to the community, including supporting policies and procedures for managing communications and for using supporting tools, such as, a web-based hub of information and resources. 4

City of Dover Human Relations Commission Strategic Plan 2015-2018 D.3 Create and implement an internal education process and program that provides the Dover City Council, the City Administration and the members of the Commission with a better understanding of diversity, inclusion; and, human relations issues; and, conflict management; and, that strengthens their skills in effectively fostering greater understanding, inclusion and fairness in the city. D.4 Provide due notice and access to the public by conducting all meetings in accordance with the Delaware Freedom of Information Act (FOIA) and City of Dover procedures. D.5 Identify and seek funding from other governmental, philanthropic or private organizations to more effectively carry out its responsibilities. V. IMPLEMENTATION AND ORGANIZATIONAL STRUCTURE Once the Commission adopts these proposed long-term strategic objectives the Commission will develop and implement specific work plans for each long-term strategic objective within the assigned year or years. These work plans will include short-term goals/priorities/initiatives with specific performance measures and action items to be accomplished within shorter time periods. The Dover Code of Ordinances centralizes decision making at the Commission level. However, it is suggested that a functional committee structure be utilized to move these long-term strategic objections into actual performance. Each of these Committees shall consist of at least three members of the DHRC and may include outside advisors, citizens, and City staff members to more effectively develop and execute the work plans. Individual Commissioners may serve on one or more Committees. These functional Committees are advisory, not decision-making. They are transparent and accountable to the Commission and the community at large. They will meet on a regular basis to develop, implement and monitor work plans for the specific long-term strategic objectives assigned to the committee. Their work plans will be presented to and adopted by the full Commission prior to implementation. 5

City of Dover Human Relations Commission Strategic Plan 2015-2018 The Commission may assign one or more long term strategic objectives to the Commission “acting as a whole”. Additionally, in order to respond to an emergent human relations issue that may not be identified in this plan, the Commission may from time to time create an additional functional committee. Such committees are intended to convene, and make recommendations for action to the full Commission; and, then disband when they are no longer relevant or needed. Based on the set of proposed long-term objectives identified in this strategic plan, it is suggested that the following functional committees be established: Government Policy, Programs, and Practices Committee—to develop, implement and monitor work plans for Objectives A.1, A.2, C-3 and C.4 Community Engagement Committee—to develop, implement and monitor work plans for Objectives: B.1, B.2 and B.3. Education Committee—to develop and implement plans for Objectives: B.4, D.3. Communications Committee—to develop, implement and monitor work plans for Objectives D.1, and D.2. The Commission as a “whole” to develop implement and monitor work plans for Objectives: C.1, C.2, D.4 and D.5. Actions History 10/13/2014 - Approved by City Council 09/23/2014 - Introduced at Dover Human Relations Commission 09/08/2014 - Draft prepared by Eugene B. Ruane, City of Dover Human Relations Commissioner i It is critical that the Commission agree on a definition of diversity. Howard J. Ross, one of the nation’s recognized leaders on diversity and organizational change notes that “diversity has generally represented an acceptance of difference, a lack of discrimination due to difference, and a presence of different kinds of people in organizations”. However, he argues that in this narrow view, diversity “has been related to as a means to erase or fix problems” rather than as a “way to create a new future vision”. The focus of this limited understanding is “the level of challenges (or “illness”)” that some people face: “bias, discrimination, lack of access, oppression, physical and emotional violence, and soon.” The response was then on “passing laws and then instituting compliance measures to make it illegal to continue these practices.” The goal was to “create a 6

City of Dover Human Relations Commission Strategic Plan 2015-2018 state of social diversity, where people were not denied their rights, were more appropriately represented in organizations, and were not actively discriminated against.” He calls this approach “the health-care metaphor” focused on efforts to “create organizations in which people are no longer “sick”. (Howard J. Ross, ReInventing Diversity Transforming Organizational Community to Strengthen People, Purpose, and Performance ( Lanham, Maryland : Rowman & Littlefield Publishers, Inc. 2011, page 33) Mr. Ross promotes a broader understanding that goes beyond simply prohibiting discrimination and getting people in the door. He states that a diversity focus or program “means creating opportunities for people to be a part of the fundamental fabric of the way the organization functions---decision-making, responsibility, leadership—and then creating organizations that are culturally competent, culturally intelligent, and culturally flexible.” We have to “really develop a sense of inclusion” and “a certain level of competence in understanding the needs of various people we are working with and serving”. This requires a “systematic approach to incorporating an awareness of diversity and skills related to diversity into everything an organization does.” ( Ibid. 34) (Author’s Comment: A brief internet search of diversity programs has revealed that many organizations have adopted the broader approach that Mr. Ross has formulated. These programs reframe the conversation to focus on fair treatment and respect, and away from discrimination and “protected classes”. An example from CUNY Queensborough Community College in New York City is attached. See: Definition for Diversity in Exhibit 1.) ii Inclusion “is not simply a function of how fully involved people are in the structures of their organizations and societies”. It is “a function of connection”. “It is the ability of people to feel integrated into the cultural dynamics, leadership, and decision-making structures of the organization”. (Ibid., 38) iii Cultural competency is “the organizational ability to have and utilize the policies, appropriately trained and skilled employees, and specialized resources to systematically anticipate, recognize, and respond to the varying expectations (language, cultural, and religious) of customers, clients, patients, and co-workers of diverse backgrounds.” It requires a certain amount of “cultural intelligence” in that “people need to have knowledge of both distinctions of culture and of the specific traits of different cultures”. It requires a certain amount of “cultural humility “in that we need to be able to recognize that our cultural models may simply be different from , rather than better than, those of other people.” And, “people also require a degree of “cultural flexibility” “to facilitate interaction with others on their own terms.” (Ibid. 38) iv Queensborough Community College in New York has included a description of when “a diversity issue exists” in its Definition for Diversity. See Exhibit 1.) 7

Exhibit 1 City of Dover Human Relations Strategic Plan 2015-2018 Definition for Diversity CUNY Queensborough in New York City Definition for Diversity The concept of diversity encompasses acceptance and respect. It means understanding that each individual is unique, and recognizing our individual differences. These can be along the dimensions of race, ethnicity, gender, sexual orientation, socio-economic status, age, physical abilities, religious beliefs, political beliefs, or other ideologies. It is the exploration of these differences in a safe, positive, and nurturing environment. It is about understanding each other and moving beyond simple tolerance to embracing and celebrating the rich dimensions of diversity contained within each individual. Diversity is a reality created by individuals and groups from a broad spectrum of demographic and philosophical differences. It is extremely important to support and protect diversity because by valuing individuals and groups free from prejudice, and by fostering a climate where equity and mutual respect are intrinsic. "Diversity" means more than just acknowledging and/or tolerating difference. Diversity is a set of conscious practices that involve:  Understanding and appreciating interdependence of humanity, cultures, and the natural environment.  Practicing mutual respect for qualities and experiences that are different from our own.  Understanding that diversity includes not only ways of being but also ways of knowing;  Recognizing that personal, cultural and institutionalized discrimination creates and sustains privileges for some while creating and sustaining disadvantages for others;  Building alliances across differences so that we can work together to eradicate all forms of discrimination.  Diversity includes, therefore, knowing how to relate to those qualities and conditions that are different from our own and outside the groups to which we belong, yet are present in other individuals and groups. These include but are not limited to age, ethnicity, class, gender, physical abilities/qualities, race, sexual orientation, as well as religious status, gender expression, educational background, geographical location, income, marital status, parental status, and work experiences. Finally, we acknowledge that categories of difference are not always fixed but also can be fluid, we respect individual rights to self-identification, and we recognize that no one culture is intrinsically superior to another. A diversity issue exists when An issue (policy or business practice - formal, informal, internal, or external) has a different impact on a particular group (i.e., impact on men vs. women, black vs. white, American vs. foreign, urban vs. rural, married vs. single, etc.)

Exhibit 1 City of Dover Human Relations Strategic Plan 2015-2018 Definition for Diversity CUNY Queensborough in New York City It happens more frequently to a particular group (i.e., different groups may have dramatically different "numbers" - turnover, terminations, promotions, discipline, few or no role models, etc.) It is more difficult for one group to overcome (i.e., upward mobility for a particular group within an organization - "glass ceilings") A diversity issue exists where the policy or business practice has an impact exclusive of difference (not inclusive of difference). Is there a trend or pattern (intentional or unintentional)? Having a diversity issue is not necessarily a bad thing. Doing nothing about it given you have knowledge of the issue is where organizations go wrong (negligence). Being in denial about these issues do not make them go away. Ignorance is not bliss inside or outside the courtroom. The real question is why do we have this issue and can we take action to correct it or improve the situation. Source: http://www.qcc.cuny.edu/diversity/definition.html Queensborurgh Community College in New York CUNY