DDP Board Meeting Packet 6-28-23 rev. 6-22

Sf k, DOWNTOWN y = f PARTNERSHIP BOARD OF DIRECTORS - ANNUAL MEETING Wednesday, June 28, 2023 7:30 a.m. City of Dover Conference Room Welcome Agenda Minutes (May Meeting 2023) Police Report ao fs we PoP Executive Committee/Staff Updates i. FY 24 Annual Budget ii. Nomination committee iii. FY 24 Annual document updates: workplan . 6. Property Updates i. Dover Interfaith Mission for Housing 7. Downtown Dover Strategic Master Plan Priorities 8. Legislative Updates 9. Other Business 10. Board member updates (as time allows) 11. Special thanks to board members 12. Public Comment 13. Adjourn Next DDP board meeting: Wednesday, September 27, 7:30 a.m. City of Dover Conference Room Agenda items as listed may not be considered in sequence. Pursuant to 29 DEL. C. 10004(e)(2), this agenda is subject to change to include the addition or deletion of items, including executive sessions, which arise at the time of the meeting. Downtown Dover Partnership Board Meeting Annotated Agenda — June 28, 2023

ep DOWNTOWN Board Meeti OVER 5/2423 PARTNERSHIP City Hall MINUTES ATTENDANCE: Quiana Hutchins, Sergeant Jennifer Lynch, Mary Ellen Gray, Todd Stonesifer, Dave Hugg, Councilman Fred Neil, Codi Canasa, Dina Vendetti, Pete Bradley, Donny Legans, Mayor Robin Christiansen, John Van Gorp, Linda Parkowski, Kim Adams, Councilwoman Tricia Arndt STAFF: Jordan Resh, Diane Laird, Tina Bradbury CALL TO ORDER Stonesifer called the meeting to order at 7:32 a.m. AGENDA Councilman Neil motioned to approve the agenda and Canasa seconded. The motion passed unanimously. MINUTES Canasa motioned to approve the April minutes and Mayor Christiansen seconded. The motion passed unanimously. POLICE REPORT Sgt. Lynch shared that she updated the statistics system which previously pulled from 8 locations (grids) to include more locations that correlate more accurately to downtown. She noted that the new grids include some of the previous grids, additional ones, and some properties that are not included in the DDP’s boundary map but are relevant. Sgt. Lynch reported 361 incidents with the new grid from April 2023 and 310 incidents with the old grid. She added that 314 incidents occurred in April 2022 using the old grid. Stonesifer recommended that a system that is easier to gather and present is favored, and Sgt. Lynch responded that she will move forward with the new method since it is more accurate for the DDP’s boundaries. Laird noted that the DDP would like to promote positive trends, either monthly or yearly, so that general statements such as, “shootings down over the last year” are reported. Sgt. Lynch responded that she discussed the idea with leadership, and the DDP is allowed to use the provided information and any additional information, such as addresses, would need to be a FOIA request. She also added that if the DDP would like a statement from Dover PD, they would need to work with the Public Information Officer (PIO) Ryan. Mayor Christiansen asked if Rob Scott assisted in the data collection. Sgt. Lynch responded that they did not work together on this project, although he does compile statistics. Board Meeting 4/26/23 Downtown Dover Partnership DRAFT 1

NM DOWNTOWN Board Meeting ». 70 VER 5/24/23 PARTNERSHIP City Hall Bradbury asked how to receive statistics for a specific address. Sgt. Lynch responded that according to Captain Robbins, when working with HOA/Civic Associations, information can be provided but protocol is to remove addresses. Stonesifer recommended that a FOIA request is submitted. EXECUTIVE COMMITTEE/STAFF UPDATES Nomination Committee Stonesifer shared that the DDP has two vacant seats on the board, and the nomination committee (Parkowski, Adams, and Street) are actively seeking to fill the vacancy. By-Laws Proposed Edits Councilman Neil motioned to approve changes to bylaw. Hugg seconded the motion. Laird provided information on the proposed edits, such as flexibility to board nominations and membership while ensuring representation of downtown stakeholders. She noted that the DDP has six ongoing committees and ad hoc committee, which takes time away from completing projects. She added that the DDP wants to retain the committee structure for Main Street accreditation, noting the benefits to being a member, but wants the flexibility in committee members, how often they meet, and modes of attendance (remove the in-person requirement, noting that virtual meetings have taken place since Covid, such as call-in options and online meetings). She added that the bylaws edits notes that board members are expected to be present with an occasional designee, but that the designee cannot vote on the board member’s behalf and if the member cannot attend on a regular basis, they should transfer their position to the designee. The board unanimously approved the edits to the bylaws. PROPERTY UPDATES Bradbury reported that a verbal agreement was reached with Transcore, and that Chuck Spiegelman is assisting in finalizing a signed lease at EZ-Pass and negotiating rent. Bradbury shared that Interfaith is transitioning out of their previous location with no current occupants, but time needed to clean up the property, and that they have been billed for the year at a pro-rated price. Mayor Christiansen asked about Interfaith’s trailer, and Laird responded that the trailer relocated to the Felton Hotel. Bradbury shared that at 120 S. Governors Ave, the businesses are unable to afford rent and payments made will be reported in the June meeting. She added that development of the property is considered a top priority and that the Dover Youth Leader group organized by Parkowski will be asked to find solutions to offset the businesses closing. Board Meeting 4/26/23 Downtown Dover Partnership DRAFT 2

Sf k DOWNTOWN Board Meeting )s R 5/24/23 = PARTNERSHIP City Hall DOWNTOWN DOVER STRATEGIC MASTER PLAN UPDATE/PRIORITIES Stonesifer shared an update for the RFP, noting that the committee previously selected a candidate, but the candidate declined the job and chose to remain retired. He shared that the DDP is reissuing the RFP with slight modifications and to additional recruitment groups than before and will continue seeking a candidate. Stonesifer shared that the DDP is drafting an RFP/RFI to bring in proposals for 120 S. Governors and 139 S. Governors. He added that the DDP will manage the process of accepting proposals, and that ideally a proposal for the property and a property development director will finalize simultaneously. Laird noted that DDP met all of the requests of the candidate selected, but the offer was denied as a personal decision. NEW GRANT APPLICATION Community Reinvestment Fund Stonesifer shared that the funding received previously for the Critical Improvements Program was committed, so the DDP submitted a new application to the bond bill for funding in the Community Reinvestment Fund detailing the DDP’s goals for the next year. He added that last year’s funding was received, and proof of use was provided and now they are lobbying to receive more funding this year. Laird added that the City of Dover and the DDP’s requested are connected — the city is requested three million dollars for infrastructure, and noted that this investment is necessary for new development to come, and the DDP requested 1.6 million dollars for a property acquisition and to continue the Critical Improvements Program. She added that 1.4 million dollars was requested by the DDP for site readiness at the former Interfaith site. She noted that the DDP hopes to receive the full or partial funding request. Presentations Stonesifer shared that with Vendetti’s help, the DDP met with Rep. Deb Heffernan, chair on the bond bill, Rep. Kerri Evelyn Harris, Sen. Carper, Sen. Jack Walsh, chair of the Senate bond bill, several rotary clubs, Director of Facilities Management for the state, who is doing projects on Legislative Mall and invited to coordinate with the DDP’s efforts, Cerron Cade, Director of the Office of Management and Budget, DelDOT, and with the governor’s team and follow ups. Stonesifer noted that significant time and resources have been dedicated to the downtown projects, and the DDP is recruiting candidates for the board that will be ambassadors for the project and offer specialization to do so. Board Meeting 4/26/23 Downtown Dover Partnership DRAFT 3

—of\, DOWNTOWN Board Meeti ESDOVER eT PARTNERSHIP City Hall Laird noted that she would like to provide an update to the City Council. Councilman Neil suggested a presentation is arranged for after June 1. Stonesifer shared with Hutchins that he would like to coordinate with DSU to implement both DSU’s and DDP’s master plans. Crosswalks Laird shared the goal of having near and visible wins to start seeing changes because of the master plan implementation. She shared that the DDP Design Committee, DSU, the Biggs Museum of American Art, and the Delaware Division of Arts (DDOA) has partnered on a painted crosswalk project. The DDP received a $3,000 grant from the DDOA for the project. Laird added that Michael Dudich of the Biggs Museum is involved significantly and will provide artwork from the Biggs’ collection for the crosswalk artist to reference. She added that the design will have a limited color scheme based on available traffic paint and will start with a pilot at two locations, one at the East end and one at the West end of Loockerman St., noting that a crosswalk, not an entire intersection, will be painted. She added that they plan to recruit DSU students to help with painting. Laird noted that they are hoping to complete the project by September and will have to coordinate with participating agencies and permits for road closures. She added that if the pilot is successful, the DDP plans to apply for a larger community art grant from the DDOA. Planning Team — City Stonesifer shared that the City’s planning team is meeting to streamline efforts to do business downtown. Stonesifer thanked Canasa for their work with Destination Downtown Dover (D3), noting that planters are now filled downtown from D3’s funding and Canasa’s help. Mayor Christiansen asked for a follow up with D3 regarding the planters in front of City Hall. BOARD MEMBER UPDATES Hugg shared that the City is going through mark up for next year’s budget. He added that Sen. Paradee is working in the legislature to advocate for the City of Dover in the state’s budget. Councilman Neil shared that Dover Days was amazing and that a new restaurant, Coney Island Grill, will be supplying hot dogs for the hot dog eating contest on Fourth of July. Stonesifer shared that History, Heritage, and Hops (H3) had rain, but was a successful event. He added that Coney Island Grill received the first check from the Critical Improvements Program. Board Meeting 4/26/23 Downtown Dover Partnership DRAFT 4

DOWNTOWN Board Meeti PDO OVER card Meeting PARTNERSHIP City Hall Councilwoman Arndt reiterated that H3 was a wonderful event and acknowledged Canasa’s positive attitude in elevating the event experience. She added that the Dover PD officers at the event worked well with the crowd, and gently walked vagrants out of the festival space. She also noted that she has challenges to the timing of the board meetings due to her kids’ school start times and another meeting obligation at 8:45 a.m. Canasa shared that she was encouraged that the crowd at H3 did not let the rain deter them, noting that sunny weather events will be confidently attended. She added that Stonerail Market reported a great day for business that was not overwhelming, and that she was excited to offer opportunities to the businesses. Canasa noted that as downtown grows, businesses will have the opportunity to grow and scale to prepare for new development and events are a huge win for providing for businesses. Mayor Christiansen shared that a bill from Rep. Lynn to develop a Downtown Development Corporation was submitted. Stonesifer responded that he knew of the bill, noting that there may be political movement regarding the bill, and that he and a DDP lobbyist at Legislative Hall are tracking it. He added that the proposed development corporation is like the Wilmington Riverfront Corporation, which was created from a statute with funding mechanisms included. He noted that Rep. Lynn wants a thriving Dover and reused the same language from the Wilmington Riverfront bill for the downtown Dover bill. He added that if the bill passes, funding would be included to create a corporation. Stonesifer shared that Rep. Lynn indicated to him that his intention is not necessarily to create a new corporation but have DDP fill the role. Laird shared that Rep. Lynn submitted a letter of support for the DDP’s budget request before proposing the bill. Mayor Christiansen reminded the board of the Memorial Day celebration on May 29" at the Triangle and the Vietnam Memorial on S. Little Creek Rd, Dover Comic Con on June 10*, Juneteenth Celebration on June 19, and the African American Positively Dover event hosted by former Councilman Salters with the Inner-City Cultural League. He added that the City of Dover will host a Fourth of July celebration, and suggested attendees bring blankets and prepare for the peach pie eating contest, sponsored by Fifer’s Orchards, the parade, and events. Vendetti shared that the CDCC is nearing the end of its event season. She added that the CDCC is currently seeking candidates for the Leadership Central Delaware (LCD) program, with applications due soon and offering to provide paperwork to those interested. She added that the Awards for Excellence Celebration is scheduled for the end of June and encouraged the board to cast their votes. Vendetti added that the LCD program is 10 months long, meeting once a month with the goal of developing leadership skills and strategies with local leaders and raising awareness for the behind the scenes of economic drivers that are prominent in Dover. She added that the Board Meeting 4/26/23 Downtown Dover Partnership DRAFT 5

k, DOWNTOWN ye SDOVER mS PARTNERSHIP City Hall program has been occurring annually for 10+ years and typically graduates 28 students a session. She added that the state’s version, Leadership Delaware, offers a discounted tuition to LCD graduates. Stonesifer thanked Vendetti for her help coordinating meetings and moving the plan forward. Parkowski shared that she is also recruiting for LCD and hopes that candidates go on to do Leadership Delaware too. She noted that there are benefits to networking locally and then to the state. She added that Kent Economic Partnership (KEP) has 39 projects in the works with some in downtown Dover and is encouraging companies to consider locating downtown. Stonesifer thanked Parkowski for her involvement in weekly master plan priorities meetings and for her help. Hutchins shared that the DSU Diversity, Equity, and Inclusion Council is planning a Juneteenth celebration for Friday, June 16 from 12 — 2 p.m. at the DSU downtown campus outside the College Center (the South Plaza on S. Bradford St.). She added that the event is small scale, unlike Springfest, but will feature food trucks, music, and some giveaways. She added that a permit is being submitted to the city today. Hutchins asked that information on the crosswalk is shared with her as soon as it is available to recruit art students. Laird noted that the DDP is working with Jennifer Gunther at DSU, and offered to connect the two parties. Stonesifer reported that OktDoverFest is scheduled for October 7"* and asked Hutchins to put the event on the radar of student volunteers as soon as possible, sharing that information for volunteers can be accessed at destinationdowntowndover.com and that volunteers will get credit for their service hours and receive a free t-shirt. Bradley shared that Governor Carney is visiting Delaware Tourism today and is scheduled to visit Fifers Orchard and Tre Sorelle Dolce in Kent County. John Van Gorp shared that Bayhealth had a successful match day and identified new residents for their residency program. He added that on July 1, Bayhealth will have approximately 45 new residents coming to Dover including the new program, Emergency Medicine Residency Program. He added that the programs have a three-year single and that for this year’s ending programs, such as Internal Medicine, Bayhealth is hoping to retain and transition graduates to becoming community physicians. He added that they are meeting with developers to address the demand for housing and to help residents find appropriate housing options. Laird shared that she spoke with Lynn, the property managers for Bayhealth, to discuss the DDP’s RFP extension and arrange plans to meet again once a hire is selected. Adams shared plans to develop 225 W. Loockerman St. (next to Suds) as “Gingo” (get in and get out), a grab and go eatery as well as 221 W. Loockerman St. with plans to build a sit-down restaurant, arcade, and a standalone catering kitchen to supply food at both properties. She Board Meeting 4/26/23 Downtown Dover Partnership DRAFT 6

k DOWNTOWN ) SDOVER ePID = PARTNERSHIP City Hall added that they are waiting on the approval from the Health Department for the kitchen and that they already received approval for the arcade. Adams added that a conference room was added to 215 W. Loockerman and will have its own entrance, be available for booking meetings, and can use the catering kitchen next door to order food. Stonesifer shared that Stonerail Market is operating and currently open Tuesday — Saturday. He added that the chef from 33 West assisted in writing the menu and will feature some of the same signature dishes. He added that Coney Island and 1857 Jackson House are both currently open. Canasa asked about Culture Snacks. Bradbury responded that they are moving out of the property and the landlord is meeting with potential new tenants. ADJOURNMENT Councilman Neil motioned to adjourn the meeting. Canasa seconded the motion, and the board voted unanimously to adjourn. The meeting adjourned at 8:27 a.m. Next meeting Wed., May 24, 7:30 a.m. City of Dover Conference Room Board Meeting 4/26/23 Downtown Dover Partnership DRAFT 7

DOWNTOWN DOVER PARTNERSHIP MONTHLY BUDGET REPORT FISCAL YEAR BUDGET-FY24 4 Beginning Budget Balance & Cash 2 Beginning Budget Balance 3 PNC Commercial Loan Account 4 RECEIPTS: 5 Corporate Fundraising $ 75,000 6 State & City Relief Grant Funding 100,000 Zi Misc. Grants 25,000 8 Parking Permit Revenues 15,000 9 Intrest Income-Money Market 35,000 10 Property Rental Income - Governors Aven| 117,300 11 Property Rental Income - EZ-Pass 250,000 12 Property Rental Income - Forest Street - 13 Property Rental Income- 136 W. Loocker: 12,000 14 Appropriation from City of Dover 150,000 15 Reserve Appropriation 100,000 USDA Reveloving Loan 4,000 Miscellaneous & Incentives 19,000 902,300 225,000 22 Temporary Help 4,000 23 FICA Taxes 18,000 24 Unemployment Tax 2,500 25 Health Insurance 20,000 26 Advertising 10,000 27 Bank Fees-Operating Account 500 28 Bank Fees-Bank Fees Commercial Loan 4,000 29 Computer & Software Purchases 4,000 30 Contractual Services (Lobbyist, Realator 12,000 341 Community Relations 1,000 32 Design Committee 5,000 33 Economic Development Committee 15,000 34 Electricity 1,200 35 Facade Program 9,000 36 Financial Charges - PNC Loan 225,000 37 Insurance 45,000 38 Legal Expenses 10,000 39 Marketing & Promotions Committee 10,000 40 Merchant Committee 3,000 41 Property ManagementReal Estate Costs 2,500 42 Office Supplies 1,000 43 Office Space Rental 24,000 44 Organization Committee 15,000 45 Parking & Safety Committee 5,000 46 Parking Materials & Maintenance 30,000 47 Accounting Fees 4,000 48 Postage 100 49 Printing & Duplicating 6,500 50 Program Materials & Supplies 2,000 51 Property Maintenance/Management 20,000 52 Property Taxes 35,000 53 Subscriptions and dues 3,000 54 Telephone/FAX - Fire & Security Systems: 5,000 55 Training, Conference, Food & Travel 15,000 56 Consulting Fees 5,000 s7 General Master Plan Implemetation: - 58 Contractor-Master Plan 100,000 59 Real Estate Purchases = 60 CIP Payouts = 61 CIP Grant Match (Facade & Architectural) - 62 Renovations - 22/24 Loockerman Street = 63 Renovations - 120 S. Governors Ave. - 64 Renovations - 136 W. Loockerman Street : 65 Demo/Remediation Clean-up (Acquisition - 66 Wayfinding - 67 Reveloving Loan Fund 5,000 68 TOTAL DISBURSEMENTS $ 902,300 69 70 NET INCOME/(LOSS) $ =

Sarah E. Keifer, AICP Director, Kent County Planning Services Sarah has 25 years of experience in land use planning. She has served 16 of those as Director of Planning Services for Kent County where she is responsible for administration of short- and long- range planning, community development, enforcement of building codes, and expansion of the county-wide geographic information system. Prior to taking that position, Sarah served as the Director of Planning and Inspections for Currituck County, North Carolina. Sarah serves as Board President for Housing Alliance Delaware and is past president of Diamond State Community Land Trust. Sarah has also served as an adjunct professor at Wesley College in Dover, Delaware teaching a graduate level course in Land Use and Environmental Planning. Sarah obtained a Bachelor of Arts in Political Science and Master of Public Administration from the University of Delaware. Sarah is a native of Dover and currently resides just outside the downtown Dover master planning area.

Sarah E. Keifer, AICP 613 Fairview Avenue Dover, DE 19904 302-632-5658 skeifer415@gmail.com Education: Experience: MPA - University of Delaware, May 1997 Specialization: State and Local Management BA - University of Delaware, Winter 1995 Major: Political Science Minors: Economics and History Director - Kent County Department of Planning Services, DE, May 2007-present. Responsible for administration and operation of the Department of Planning Services, composed of a Geographic Systems Division, an Inspections and Enforcement Division, and a Planning Division with a Community Development section. Responsible for the overall administration of a comprehensive planning and land development regulation process in accordance with Federal, State and local laws. Oversee development and maintenance of a countywide geographic information system and community development program. Oversee enforcement of Building and Property Maintenance Codes. Supervise division managers and staff members. Represent the County on matters relating to development issues. Responsible for development of $5 million department budget. Completed update to the County’s Comprehensive Land Use Plan and developed implementation plan and schedule. Drafted update to 30 year old Zoning Ordinance. Completed strategic plans for Departments of Public Safety and Community Services. Developed county-wide stormwater maintenance district program. Serves as technical advisor to the Levy Court, Regional Planning Commission, and Board of Adjustment. Coordinate with other County departments and public agencies involved in long-range planning and land use regulation. Adjunct Professor - Wesley College, Dover, DE, Summer 2009 and 2011. Land Use and Environmental Planning - an upper level graduate course exploring the interaction between the American land use planning system and the environmental regulations which protect our land, water, air, and wildlife resources. The course provides students with a working knowledge of the land use planning processes and theories and then builds upon that base to explore the complex social and political dynamics which influence land use regulations and

Resume Page 2 of 5 development patterns. Contemporary environmental planning issues and current events are explored first hand through participation in local planning meetings and class discussions. Director - Currituck County Department of Planning and Inspections, NC, February 2006-May 2007. Responsible for directing the activities of professional, technical and clerical personnel engaged in the compilation, analysis and interpretation of data affecting community planning and building construction. Responsible for administration of land use, building, floodplain, and environmental regulations. Responsible for annual budget preparation. Completed update and revision to a 15 year old Land Use Plan. Drafted conditional zoning ordinance recently enabled by the North Carolina General Assembly. Drafted comprehensive revision to Adequate Public Facilities Ordinance relative to schools, roads, and water service. Initiated reorganization and revision to the Unified Development Ordinance. Developed implementation plan in response to a process and procedures evaluation of the department with an emphasis on continued customer service improvement. Serve as technical advisor to the County Manager, County Board of Commissioners, Planning Board, Board of Adjustment and other County officials. Coordinate with other County departments and public agencies involved in long-range planning. Assistant Director - Kent County Department of Planning Services, DE, October 2001-February 2006. Responsible for day-to-day operations of Planning Division. Supervised current and long range planning activities. Supervised Housing and Community Development program. Participated in countywide flood mitigation plan in accordance with federal regulations. Acted in lead role in completion of revised subdivision and land development ordinance. Acted in lead role in researching, drafting, and presenting transfer of development rights ordinance. Acted in lead role in drafting an adequate public facilities ordinance. Served on Kent County committee to draft a state comprehensive economic development strategy. Reviewed applications for rezoning, subdivision, and land development. Served as staff to elected and appointed commissions. Assist local municipalities in planning and development administration. Addressed citizen inquiries and concerns. Monitored the administration and enforcement of building and zoning codes. Coordinated development, maintenance, and integration of geographic information systems.

Resume Page 3 of 5 Memberships: Review Specialist - Delaware County Planning Department, PA, December 2000-October 2001. Processed and reviewed applications for land development, subdivision, and ordinance amendments for compliance with applicable local zoning and subdivision ordinances. Participated in drafting grant application for the update to the Delaware County Subdivision and Land Development Ordinance. Assisted in identifying weaknesses in the current subdivision ordinance and proposing alternatives. Assisted in providing administrative support to the Delaware County Planning Commission. Addressed citizen inquiries and concerns. Town Administrator - Town of Cecilton, MD, December 1997- December 2000. Drafted ordinances, regulations, and resolutions. Prepared budget, financial management, and community reports. Handled citizen inquiries and concerns. Drafted personnel policy manual. Researched, applied for, and managed grant funding. Served as zoning inspector and code enforcement officer. Reviewed site plans for subdivision and land development. Initiated revision of zoning ordinances and comprehensive rezoning. Provided administrative support to all Town boards and committees. Began process of upgrading and expanding Town water and sewer facilities. Responsible for recruitment, hiring, and supervision of employees. Responsible for receipt of tax monies. Supervised bookkeeping and accounting operations. American Institute of Certified Planners American Planning Association Delaware Chapter of the American Planning Association Housing Alliance Delaware, Board President

William A. Grimes, Jr. is the current Operations Director, NCALL, and Coordinator for the Launcher Entrepreneur Program. Launcher is a 12-week program specifically targeted for aspiring entrepreneurs from low-wealth neighborhoods who desire to learn skills necessary to successfully start and operate a business. Will started with NCALL in January 2017 as the Neighborhood Revitalization Coordinator where he led the revitalization efforts for Restoring Central Dover. Under his leadership, Central Dover experienced significant progress in reduction of blighted, vacant properties and replaced with new, affordable homes, attracted new businesses to fill vacant properties along the commercial corridor, trained over 140 entrepreneurs and started 50 businesses, spearheaded a successful safety campaign Lights On Dover Strong effort that touched the community by lighting up Central Dover, and became a source of hope and community building, and engaged local artists in a citywide art project that resulted in 3 building murals and artwork on 18 traffic boxes. Will is a United States Navy Veteran, retired after 23 years of loyal and faithful service, with a wealth of knowledge and experience in leadership. He is the president-elect for the Downtown Dover Rotary Club, serves on True Access Capital Community Advisory Board and is a member of the Interdenominational Ministerial Alliance. Will has a Bachelor of Science Degree in Psychology with a minor in Christian Counseling from Liberty University.

William A. Grimes Jr. 302-233-6102 | wgrimes@ncall.org | 203 Tullamore Magnolia, DE 19962 SUMMARY Successful coordinator of community service resources to meet needs and expected demands of local communities. Proficient in personal and professional development strategies, information technology and facility management. Talents include building relationships and partnerships to further goals. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. SKILLS e Customer support and assistance ¢ Active listening ¢ Well-trained in Microsoft ¢ Project planning ¢ Effective customer communication e Training & Development ¢ Research and facts collecting ¢ Customer service ¢ Team Building ¢ Computer skills ¢ Multitasking ¢ Critical thinking EXPERIENCE Neighborhood Revitalization Coordinator, NCALL Research, 2017-Current Dover, DE ¢ Collaborate with team members to implement and accomplish Restoring Central Dover Plan objectives. e Analyze data from surveys and outreach services to better serve the community. e Partner with similar organizations to meet greater needs, preventing duplication, and optimizing resource utilization. ¢ Consult with local government, non-profit and faith community representatives to assess community needs, expand partnership and strategize response plans. ¢ Develop and incorporate community-based programs to meet various needs and monitor each program's effectiveness. e Present talks at community groups to promote organizational mission and programs. ¢ Produce and update reports, including line of business budgets and documentation. ¢ Organize volunteers, intern schedules and assignments to maximize efficiency and program effectiveness. Senior Network Administrator, Delaware State University - June 2006 - January 2017 Dover, DE e Streamlined network operations, resulting in improved delivery times and higher level of customer service across two locations with more than 3000 onsite users. e Monitored system upgrades, which included patches, service packs, hot fixes, and new configurations. e Resolved tickets efficiently at rate of 99.9 closures per day using track-it ticket management software.

e Provided exemplary assistance and insight for those using computer and telephone services, increased system continuity by 95%. e Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations. e Installed and supported hardware and software, including desktops, servers, and printers. e Resolved network issues through troubleshooting methods to promote smooth system operations. ¢ Worked independently while coordinating project work and support functions with six other team members. ¢ Worked closely with end users to solve problems related to hardware and software. e Determined issues that were causing performance problems and implemented troubleshooting methods to prevent system failure. e Maintained strong working relationships with vendors and outside IT consultants. Chief Information Systems Technician, U. S. Navy, October 2000-January 2006 Naples, Italy ¢ Coordinated work schedules and distributed tasks to 38 sailors in IT department. © Coached, trained, and mentored new team members. e Balanced workloads to meet targets without overtaxing personnel. ¢ Delegated work to staff, set priorities and goals. ¢ Developed performance and professional development goals for departmental sailors and provided feedback on methods for reaching those milestones. EDUCATION Bachelor of Science — Psychology minor Christian Counseling- Liberty University, Lynchburg VA May 2013 ASSOCIATIONS e Central Delaware Habitat for Humanity Board of Director e True Access Capital Community Advisory Board ¢ Interdenominational Ministerial Alliance e¢ Downtown Dover Rotary Club TRAINING e HUD Housing Counselor Training - 2019 e Completed Nonprofit Leadership Certificate Program, University of Delaware- 2020 e Navy Leadership Development Certifications

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